Systems of Records Published Between January 3, 2022 and December 29, 2023 (2022)

Department of Veterans AffairsVA Systems of Records Published Between January 3, 2022 and December 29, 2023 https://www.govinfo.gov/content/pkg/FR-2022-01-07/pdf/2022-00083.pdf VA VetBiz Assistance Program Pages (132VAOSDBU); Rescinded https://www.govinfo.gov/content/pkg/FR-2022-01-07/pdf/2022-00087.pdf Center for Verification and Evaluation (CVE) VA VetBiz Vendor Information Pages (VIP) - VA (181VAOSDBU) https://www.govinfo.gov/content/pkg/FR-2022-01-26/pdf/2022-01489.pdf Veterans Information Solutions (VIS) - VA (137VA005Q); rescinded https://www.govinfo.gov/content/pkg/FR-2022-02-23/pdf/2022-03795.pdf Veterans and Dependents National Cemetery Gravesite Reservation Records-VA (41VA41) https://www.govinfo.gov/content/pkg/FR-2022-04-01/pdf/2022-06908.pdf Privacy Act of 1974; Matching Program. https://www.govinfo.gov/content/pkg/FR-2022-05-02/pdf/2022-09374.pdf Readjustment Counseling Service (RCS) Vet Center Program-VA (64VA10) https://www.govinfo.gov/content/pkg/FR-2022-05-02/pdf/2022-09377.pdf Principles of Excellence Centralized Complaint System-VA (170VA22) https://www.govinfo.gov/content/pkg/FR-2022-05-13/pdf/2022-10385.pdf Claimant Private Relief Legislative Files-VA (06VA026); rescinded https://www.govinfo.gov/content/pkg/FR-2022-05-20/pdf/2022-10844.pdf Case and Correspondence Management (CCM) -VA (75VA001B) https://www.govinfo.gov/content/pkg/FR-2022-05-20/pdf/2022-10848.pdf Diversity and Equal Employment Opportunity (EEO) Program Records - 203VA08 https://www.govinfo.gov/content/pkg/FR-2022-06-15/pdf/2022-12864.pdf Veterans Affairs Profile (VA Profile) (192VA30) https://www.govinfo.gov/content/pkg/FR-2022-06-15/pdf/2022-12864.pdf Veterans Affairs Profile (VA Profile) (192VA30) https://www.govinfo.gov/content/pkg/FR-2022-06-17/pdf/2022-13066.pdf Case and Correspondence Management (CCM) -VA (75VA001B) https://www.govinfo.gov/content/pkg/FR-2022-07-01/pdf/2022-14118.pdf Department of Veterans Affairs Personnel Security File System-VA (VAPSFS) — (145VA005Q3). https://www.govinfo.gov/content/pkg/FR-2022-08-10/pdf/2022-17191.pdf Privacy Act of 1974; Matching Program. https://www.govinfo.gov/content/pkg/FR-2022-09-19/pdf/2022-20191.pdf Privacy Act of 1974; Matching Program. https://www.govinfo.gov/content/pkg/FR-2022-09-19/pdf/2022-20177.pdf Repatriated American Prisoners of War-VA (60VA21); rescinded https://www.govinfo.gov/content/pkg/FR-2022-10-21/pdf/2022-22899.pdf Police and Security Records – VA (103VA07B) https://www.govinfo.gov/content/pkg/FR-2022-10-21/pdf/2022-22900.pdf VA Police Badge and Training Records System—VA (83VA07)

01VA022Accreditation Records--VA.

Records are maintained in the Office of General Counsel (022), and in the Veterans BenefitsAdministration (215A), VA Central Office, Washington, DC 20420. Records will also be maintained inVeterans Benefits Administration Regional Offices, Regional Counsel Offices, and the FacilityInformation Security Offices of the Office of Information & Technology's Field Security Service.Records also will be maintained in the Austin Information Technology Center in Austin, TX. Addresslocations are listed in VA's "Facility and Locator Directory" at http://www1.va.gov/directory/guide/home.asp.

(1) Persons who have applied for accreditation by VA, are currently accredited by VA, orwere previously accredited by VA to represent claimants as claims agents or attorneys; (2)individuals who have applied for accreditation by VA, are currently accredited by VA, or werepreviously accredited by VA to provide representation on a particular claim; (3) individualsrecommended for VA accreditation by a recognized veterans service organization, currently accreditedby VA as a service organization representative or were previously accredited by VA as a serviceorganization representative; (4) claims agents, attorneys, accredited representatives, andindividuals providing representation on a particular claim who have been the subject ofcorrespondence, investigations, or proceedings relating to their fitness to represent claimants forbenefits before VA; and (5) individuals, acting alone, or as part of organizations, not accreditedby VA, who have been the subject of correspondence or investigations as to the legality of theirrepresentation of claimants for VA benefits.

Records (or information contained in records) in this system may include: (1) Name and otheridentifying information; (2) address; (3) service organization affiliations; (4) claims agentexamination and grade; (5) correspondence concerning prospective, present, or former claims agents,attorneys, and accredited representatives, including attorney and claims agent recommendations andevaluations from third parties; (6) VA Forms 2-21 (former Application for Accreditation asService Organization Representative) 21 (Application for Accreditation as Service OrganizationRepresentative), and 21a (Application for Accreditation as a Claims Agent or Attorney); (7)correspondence concerning a prospective, present, or former individual providing representation in aparticular claim; (8) investigative reports, correspondence and other information concerning thefitness of a prospective, present, or former claims agent, attorney, accredited representative, orindividual providing representation in a particular claim; (9) documents, decisions, correspondence,and other information relating to or including the granting, denial, suspension, or cancellation ofaccreditation of representatives, claims agents, or attorneys, and information concerning theplacement of representatives, claims agents, or attorneys on probation by VA or VA's issuance of areprimand to such an individual pertaining to conduct relating to representation of claimants forbenefits before VA; (10) information concerning an individual's exercise of remote accessprivileges to the Veterans Benefits Administration automated claim records, including identificationcodes and codes used to access various VA automated communications systems and records systems, aswell as security profiles and possible security violations; (11) information, documents,correspondence, and decisions relating to the application for, and the grant, denial, suspension, orrevocation of an individual's privilege of remote access to Veterans Benefits Administrationautomated claim records; (12) information, documents, correspondence, and decisions regarding thelegality of representation provided to claimants seeking benefits by unaccredited individuals.

Title 38, United States Code, Sections 501(a), 5901, 5902, 5903 and 5904.

The information collected in the system is used to ensure that claimants for veteransbenefits have qualified, competent representation. The information will be used to determine whethera person is qualified to represent claimants before VA and, once accredited, whether a person maycontinue to represent claimants before VA.

1. The record of an individual who is covered by this system may be disclosed to a member ofCongress, or a staff person acting for the member, when the member or staff person requests therecord on behalf of and at the request of that individual.

2. VA may disclose on its own initiative any information in the system, except the names and homeaddresses of veterans and their dependents, that is relevant to a suspected or reasonably imminentviolation of the law whether civil, criminal, or regulatory in nature and whether arising bystatute, regulation, rule, or order issued pursuant thereto, to a Federal, state, local, tribal, orforeign agency charged with the responsibility of investigating or prosecuting such violation, orcharged with enforcing or implementing the statute, regulation, rule, or order. VA may also discloseon its own initiative the names and addresses of veterans and their dependents to a Federal agencycharged with the responsibility of investigating or prosecuting civil, criminal, or regulatoryviolations of law, or charged with enforcing or implementing the statute, regulation, or orderissued pursuant thereto.

3. The name and address of a veteran which is relevant to a suspected violation or reasonablyimminent violation of law, whether civil, criminal or regulatory in nature and whether arising bygeneral or program statute or by regulation, rule or order issued pursuant thereto, may be disclosedto a Federal agency charged with the responsibility of investigating or prosecuting such violation,or charged with enforcing or implementing the statute, regulation or order issued pursuant thereto,in response to its official request.

4. The name and address of a veteran, which is relevant to a suspected violation or reasonablyimminent violation of law concerning public health or safety, whether civil, criminal or regulatoryin nature whether arising by general or program statute or by regulation, rule or order issuedpursuant thereto, may be disclosed to any foreign, State or local governmental agency orinstrumentality charged under applicable law with the protection of the public health or safety if aqualified representative of such organization, agency or instrumentality has made a written requestthat such name and address be provided for a purpose authorized by law.

5. The name, business address, phone number, and service organization affiliation(s) of claimsagents, attorneys, and accredited representatives may be disclosed to requesting serviceorganizations, claimants for benefits, and the general public in order to aid the requestor inverifying the identity and service organization affiliation of the accredited representative.

6. Listings containing the names, business addresses, and status of accreditation of present andformer accredited representatives may be provided to recognized service organizations.

7. The name and address of a prospective, present, or former accredited representative, and anyinformation concerning such accredited representative which is relevant to a refusal to grantaccreditation, or a potential or past suspension or termination of accreditation of suchrepresentative, may be disclosed to the service organization(s) with whom the representative isaffiliated.

8. VA may disclose information from this system of records to the Department of Justice (DoJ),either on VA's initiative or in response to DoJ's request for the information, after either VA orDoJ determines that such information is relevant to DoJ's representation of the United States or anyof its components in legal proceedings before a court or adjudicative body, provided that, in eachcase, the agency also determines prior to disclosure that release of the records to DoJ is a use ofthe information contained in the records that is compatible with the purpose for which VA collectedthe records. VA, on its own initiative, may also disclose records in this system of records in legalproceedings before a court or administrative body after determining that the disclosure of therecords to the court or administrative body is a use of the information contained in the recordsthat is compatible with the purpose for which VA collected the records.

9. VA may disclose the name and address of any prospective, present, or former accreditedrepresentative, claims agent, or attorney, and any information concerning such individual thatrelates to unlawful, unprofessional, or unethical actions by that individual or to VA's denial,cancellation, suspension or termination of an individual's VA accreditation, or to both, whereapplicable, to employing entities and State and Federal licensing organizations when suchinformation may be relevant to the initial or continued employment or licensing of a prospective,present, or former accredited representative, claims agent, or attorney by an employing entity orlicensing organization. VA will not disclose the names and home addresses of claimants and theirdependents to licensing organizations pursuant to this routine use.

10. VA may disclose the name and address of any prospective, present, or former accreditedrepresentative, claims agent, or attorney, and any information concerning such individual thatrelates to unlawful, unprofessional, or unethical actions by that individual or to VA's denial,cancellation, suspension or termination of an individual's VA accreditation, or to both, whereapplicable, to other Federal and State agencies and to Federal courts when such information may berelevant to the individual's provision of representational services before such agency or court. VAwill not disclose the names and home addresses of claimants and their dependents pursuant to thisroutine use.

11. Disclosure may be made to the National Archives and Records Administration (NARA) and theGeneral Services Administration (GSA) in records management inspections conducted under theauthority of chapter 29 of title 44, United States Code.

12. Disclosure of relevant information may be made to individuals, organizations, private orpublic agencies, or other entities with whom VA has a contract or agreement or where there is asubcontract to perform such services as VA may deem practicable for the purposes of lawsadministered by VA, in order for the contractor or subcontractor to perform the services of thecontract or agreement.

13. Disclosure to other Federal agencies may be made to assist such agencies in preventing anddetecting possible fraud or abuse by individuals in their operations and programs.

14. VA may, on its own initiative, disclose any information or records to appropriate agencies,entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality ofinformation in the system of records has been compromised; (2) the Department has determined that asa result of the suspected or confirmed compromise, there is a risk of embarrassment or harm to thereputations of the record subjects, harm to economic or property interests, identity theft or fraud,or harm to the security, confidentiality, or integrity of this system or other systems or programs(whether maintained by the Department or another agency or entity) that rely upon the potentiallycompromised information; and (3) the disclosure is to agencies, entities, or persons whom VAdetermines are reasonably necessary to assist or carry out the Department's efforts to respond tothe suspected or confirmed compromise and prevent, minimize, or remedy such harm. This routine usepermits disclosures by the Department to respond to a suspected or confirmed data breach, includingthe conduct of any risk analysis or provision of credit protection services as provided in 38 U.S.C.5724, as the terms are defined in 38 U.S.C. 5727.

15. VA may disclose the name, address, date of birth, and any other identifying information of any prospective, present, or former accredited representative, claims agent, attorney, or individual providing representation on a particular claim to a third-party individual or entity for the purpose of conducting a background check or to obtain information about the individual's present or past conduct, activities, licenses, or other information that may have a bearing on a determination of the individual's fitness to represent or to continue representing claimants before VA.

16. VA may disclose the name and address of any prospective, present, or former accredited representative, claims agent, attorney, or individual providing representation on a particular claim who is the subject of correspondence, an investigation, or a proceeding relating to his or her fitness to represent claimants for VA benefits, and any information concerning such individual that relates to unlawful, unprofessional, or unethical actions by that individual or to VA's possible denial, cancellation, suspension, or termination of the individual's VA accreditation, or to both, where applicable, to an individual or entity from whom VA has received a credible written complaint about the accredited individual's fitness to represent VA claimants.

17. VA may disclose the name and address of any individual (acting alone or as part of an organization) not accredited by VA who is the subject of correspondence, an investigation, or proceeding relating to the legality of representation provided by such individual to claimants for VA benefits, and any information concerning such individual that relates to unlawful, unprofessional, or unethical actions by that individual to an individual or entity from whom VA has received a credible written complaint about the legality of representation provided by the non-accredited individual.

Storage:

Active records are maintained in individual folders stored in file cabinets. File cards withname and business addresses of individuals previously covered by this system are maintained in filecabinets; these records and those of newly accredited persons are also maintained in an electronicdatabase. Listings of claim agents, attorneys, and accredited representatives are maintained both onmagnetic disk and in hard copy in file cabinets. Identification codes and codes used to accessvarious VA automated communications systems and records systems, as well as security profiles andpossible security violations, are maintained on magnetic media in a secured environment within VAworkspaces. Hard copies are maintained in locked containers.

Records and electronic files are maintained in alphabetical order by last name of theindividuals covered by this system. A searchable list of claims agents, attorneys, and accreditedrepresentatives is available at OGC's internet Web site http://www.va.gov/ogc/apps/accreditation/index.html. Information concerning possible securityviolations associated with exercise or remote access privileges is retrieved by individualassignment numbers. Information concerning individual security profiles and codes assigned to anindividual for that person to obtain access to various computer systems is retrieved by theindividual's assignment number.

1. This list of safeguards furnished in this System of Record is not an exclusive list ofmeasures that has been, or will be, taken to protect individually-identifiable information.

VA will maintain the data in compliance with applicable VA security policy directives thatspecify the standards that will be applied to protect sensitive personal information. Securitycomplies with applicable Federal Information Processing Standards (FIPS) issued by the NationalInstitute of Standards and Technology (NIST). Access to and use of these records are limited tothose persons whose official duties require such access. Personnel screening is employed to preventunauthorized disclosure.

2. Access to Automated Data Processing files is controlled at two levels: (1) Terminals, centralprocessing units, and peripheral devices are generally placed in secure areas (areas that are lockedor have limited access) or are otherwise protected; and (2) the system recognizes authorized usersby means of an individually unique password entered in combination with an individually unique useridentification code.

3. Access to automated records concerning identification codes and codes used to access variousVA automated communications systems and records systems, as well as security profiles and possiblesecurity violations is limited to designated automated systems security personnel who need to knowthe information in order to maintain and monitor the security of the VA's automated communicationsand veterans' claim records systems. Access to these records in automated form is controlled byindividually unique passwords/codes. Agency personnel may have access to the information on a needto know basis when necessary to advise agency security personnel or for use to suspend or revokeaccess privileges or to make disclosures authorized by a routine use.

4. Access to VA facilities where records, identification codes, passwords, security profiles andpossible security violations are maintained is controlled at all hours by the Federal ProtectiveService, VA, or other security personnel and security access control devices.

VA maintains and disposes of records in accordance with records disposition authorityapproved by the Archivist of the United States.

Assistant General Counsel (022), 810 Vermont Ave., NW., Washington, DC 20420; Director,Compensation and Pension Service (21), 810 Vermont Ave., NW., Washington, DC 20420.

An individual who wishes to determine whether a record is being maintained by the AssistantGeneral Counsel under his or her name or other personal identifier, or wants to determine thecontents of such records should submit a written request to the Assistant General Counsel (022), 810Vermont Ave., NW., Washington, DC 20420. For requests concerning remote access program records, anindividual should submit a written request to the Director, Compensation and Pension Service (21),810 Vermont Ave., NW., Washington, DC 20420.

Individuals seeking copies of records under this system that pertain to themselves, orseeking to amend such records, should make those requests under the Privacy Act. Individuals seekingcopies of records pertaining to others should request them under the Freedom of Information Act. Allsuch requests must contain a reasonable description of the records requested and should be inwriting, over the original, handwritten signature of the requester, and should be mailed to: FOIA/PAOfficer (026G), Office of General Counsel, 810 Vermont Ave., NW., Washington, DC 20420. For requestsconcerning remote access program records, an individual should submit a written request to: FOIA/PA(20M33), Veterans Benefits Administration, 810 Vermont Ave., NW., Washington, DC 20420.

See Records Access Procedures above.

Applications for accreditation of individuals, correspondence with and updates fromaccredited individuals, investigative materials, and recommendations and correspondence from serviceorganizations and third parties.

None.

02VA135Applicants for Employment under Title 38, USC-VA

VA health care facilities to which the applicant applied (addresslocations are listed in VA Appendix at the end of this document), except that, for physician,dentist, pharmacist, licensed physical therapist, and occupational therapist applicants, records mayalso be retained by the VA Delegated Examining Unit, 1201 Broad Rock Road, Richmond, Virginia 23224-0269. For Canteen Management Training Program applicants, records will be retained only atthe Veterans Canteen Service (133A1), Department of Veterans Affairs, 810 Vermont Avenue, NW,Washington, DC 20420. Records resulting from drug testing may be retained by the VA (e.g., by the VAMedical Review Official) and/or bya contractor laboratory.

Applicants for appointments underauthority of 38 U.S.C. Chapter 73 are covered by this system. This includes candidates such asphysicians, dentists, podiatrists, optometrists, nurses, nurse anesthetists, physician assistants,expanded-function dental auxiliaries, pharmacists, certified respiratory therapy technicians,registered respiratory therapists, licensed physical therapists, occupational therapists, andlicensed practical or vocational nurses. Applicants for appointment under 38 U.S.C. Chapter 75 inthe Veterans Canteen Service are also covered.

Records maintained in this system include: (1)Records of persons who have applied for Federal employment relating to their education and training;licensure, registration or certification by State licensing boards and/or national certifyingbodies, including any finding of facts, evidence and any other related documents, relating to adisciplinary action; prior and/or current clinical privileges; employment history, appraisals ofpast performance; medical records; convictions of offenses against the law; appraisals of potential;honors, awards or fellowships; military service; veteran preference; birthplace; birth date; socialsecurity number; and home address. (2) Records resulting from the testing of the applicant for useof illegal drugs under Executive Order 12564. Such records may be retained by the VA (e.g., by theVA Medical Review Official) or by a contractor laboratory. This includes records of negativeresults, confirmed or unconfirmed positive test results, and lists of who have been tested, whofailed to report for testing, and related documents.

Executive Order 12564; Urgent Relief for theHomeless Supplemental Appropriations Act of 1987; Pub. L. 100-71, section 503, 101 Stat. 468(1987); and Title 38, United States Code, Chapter 3, section 210(c)(1); Chapter 73, section 4108 andChapter 75, section 4202.

Except for Routine Use 8, no other Routine Use for this system of records applies to recordsincluded in Item (2) in the Categories of Records in the System section of this notice. Drug testresults may not be releasedunder any other routine use.

1. In the event that a system of records maintained by this agency to carry out its functionindicates a violation or potential violation of law, whether civil, criminal or regulatory in natureand whether arising by general statute or particular program statute, or by regulation, rule ororder issued pursuant thereto, the relevant records in the system of records may be referred, as aroutine use, to the appropriate agency. whether Federal, State, local or foreign, charged witn theresponsibility of investigation or prosecuting such violation or charged with enforcing orimplementing the statute, or rule, regulation or order issued pursuant thereto.

2. A record from this system of records may be disclosed as a "routine use. to a Federal, State,or local agency maintaining civil, criminal or other relevant information, such as current licenses,if necessary to obtain information relevant to an agency decision concerning the hiring or retentionof an employee, the issuance of a security clearance, the letting of a contract, or the issuance ofa license, grant or other benefit.

3. A record from this system of records may be disclosed to a Federal, local or State agency, inresponse to its request, in connection with the hiring or retention of an employee, the issuance ofa security clearance, the reporting of an investigation of an employee, the letting of a contract,or the issuance of a license, grant, or other benefit by the requesting agency, to the extent thatthe information is relevant and necessary to the requesting agency's decision on the matter.

4. To provide statistical and other information in response to other legitimate and reasonablerequests as approved by appropriate VA authorities, such as the release of information under theFreedom of Information Act.

5. Disclosure may be made to a congressional office from the record of an individual in responseto an inquiry from the congressional office made at the request of that individual.

6. Disclosure may be made to NARA (National Archives and Records Administration) and GeneralServices Administration (GSA) in records management inspections conducted under authority of 44U.S.C. 2904 and 2906.

7. Records from this system of records may be disclosed to a Federal Agency or to a State orlocal government licensing board and/or to a Federation of State Medical Boards or a similarnongovernment entity which maintains records concerning individuals' employment histories orconcerning the issuance, retention or revocation of licenses, certifications, or registrationsnecessary to practice an occupation, profession or specialty, in order for the Agency to obtaininformation relevant to an Agency decision concerning the hiring, retention or termination of anemployee or to inform a Federal Agency or licensing boards or the appropriate nongovernment entitiesabout the health care practices of a terminated, resigned or retired health care employee whoseprofessional health care activity so significantly failed to conform to generally accepted standardsof professional medical practice as to raise reasonable concern for the health and safety ofpatients in the private sector or from another Federal Agency. These records may also be disclosedas part of an ongoing computer matching program to accomplish these purposes.

8. To disclose the results of a drug test of a Title 38 applicant pursuant to an order of a courtof competent jurisdiction where required by the United States Government to defend against anychallenge against any adverse personnel action.

9. To disclose relevant information to the Department of Justice and United States Attorneys indefense or prosecution of litigation involving the United States, and to Federal agencies upon theirrequest in connection with review of administrative tort claims filed under the Federal Tort ClaimsAct, 28 U.S.C. 2672.

10. To disclose information to officials of labor organizations recognized under 5 U.S.C. Chapter71 when relevant and necessary to their duties of exclusive representation concerning personnelpolicies, practices, and matters affecting working conditions.

11. To disclose information to any source when necessary to obtain information relevant to aconflict-of-interest investigation or determination.

12. To disclose information to the Office of Management and Budget at any stage in thelegislative coordination and clearance process in connection with private relief legislation as setforth in OMB Circular No. A-19.

13. To disclose information to another Federal agency, to a court, or a party in litigationbefore a court or in an administrative proceeding being conducted by a Federal agency, either whenthe Government is a party to a judicial proceeding or in order to comply with the issuance of asubpoena. Information is also made available pursuant to a court order directing production ofpersonnel records.

14. To disclose information to officials of the Merit Systems Protection Board, including theOffice of the Special Counsel, when requested in connection with appeals, special studies of thecivil service and other merit systems, review of rules and regulations, investigation of alleged orpossible prohibited personnel practices, and such other functions, promulgated in 5 U.S.C. 1205 and1206, or as may be authorized by law.

15. To disclose information to the Equal Employment Opportunity Commission when requested inconnection with investigations of alleged or possible discrimination practices, examination ofFederal affirmative employment programs, compliance with the Uniform Guidelines on EmployeeSelection Procedures, or other functions vested in the Commission by the President's ReorganizationPlan No. 1 of 1978.

16. To disclose information to the Federal Labor Relations Authority (including its GeneralCounsel) when requested in connection with investigation and resolution of allegations of unfairlabor practices, in connection with the resolution of exceptions to arbitrator awards when aquestion of material fact is raised and matters before the Federal Service Impasses Panel.

17. To disclose information to a State or local government entity which has the legal authorityto make decisions concerning the issuance, retention or revocation of licenses, certifications orregistrations required to practice a health care profession, when requested in writing by aninvestigator or supervisory official of the licensing entity for the purpose of making a decisionconcerning the issuance, retention or revocation of the license, certification or registration of anamed health care professional.

18. Identifying information in this system, including name, address, social security number andother information as is reasonably necessary to identify such individual, may be disclosed to theNational Practitioner Data Bank at the time of hiring and/or clinical privileging/reprivileging ofhealth care practitioners, and other times as deemed necessary by VA, in order for VA to obtaininformation relevant to a Department decision concerning the hiring, privileging/reprivileging,retention or termination of the applicant or employee.

19. Relevant information from this system of records may be disclosed to the NationalPractitioner Data Bank and/or State Licensing Board in the State(s) in which a practitioner islicensed, in which the VA facility is located, and/or in which an act or omission occurred uponwhich a medical malpractice claim was based when VA reports information concerning:

(1) Any payment for the benefit of a physician, dentist, or other licensed health carepractitioner which was made as the result of a settlement or judgment of a claim of medicalmalpractice if an appropriate determination is made in accordance with agency policy that paymentwas related to substandard care, professional incompetence or professional misconduct on the part ofthe individual;

(2) A final decision which relates to possible incompetence or improper professional conduct thatadversely affects the clinical privileges of a physician or dentist for a period longer than 30days; or,

(3) The acceptance of the surrender of clinical privileges or any restriction of such privilegesby a physician or dentist either while under investigation by the health care entity relating topossible incompetence or improper professional conduct, or in return for not conducting such aninvestigation or proceeding. These records may also be disclosed as part of a computer matchingprogram to accomplish these purposes.

Storage:

Paper documents.

Records are indexed by name or by name within geographic location proference. Drug testingrecords are retrieved by name or social security number, or name or social security number bygeographic location preference.

Records are stored in locked file cabinets or locked rooms. Strict control measures areenforced to ensure that access to and disclosure from these records are limited to a "need-to-knowbasis." In VA Central Office and in the Delegated Examining Unit these records are maintained instaffed rooms during working hours. During nonworking hours, there is limited access to the buildingwith visitor control by security personnel. Drug testing records will be maintained in accordancewith the Urgent Relief for the Homeless Supplemental Appropriations Act of 1987, Pub. L. 100-71, section 503, 101 Stat. 468 (1987), as well as any Governmentwide guidance concerning theprotection of these records. Employee drug testing records will be maintained and used with thehighest regard for employee privacy. Contractor laboratories are subject to the same restrictions asVA employees.

Records are retained in accordance with records retention standards approved by theArchivist of the United States, the National Archives and Records Administration, and published inVA Records Control Schedules. Records arising in connection with employee drug testing underExecutive Order 12564 are generally retained for up to 2 years. Records are destroyed by shreddingor burning.

Director, Office of Personnel and Labor Relations (05), VA Central Office, 810 VermontAvenue, NW., Washington DC 20420.

Individuals wishing to inquire whether this system of records contains records on themshould contact the local facility to which they applied or the Physician and Dentist PlacementService. Individuals submitting requests should furnish identifying information as required by VAfor their records to be located and identified: (1) Full name, (2) date of birth, (3) socialsecurity number, (4) name and location of VA facility or Physician and Dentist Placement Servicewhere application was submitted, (5) date of application, and (6) signature.

(See Notification Procedures above.)

(See Notification Procedures above.)

Records in this system are obtained from VA officials and from individuals and organizationsregarding the individual's qualifications, credentials and suitability for employment, includingprior employers, education providers, state licensing boards and/or national certifying bodies, lawenforcement entities, and health care providers. Drug testing records may be obtained from theMedical Review Official.

36VA29 Veterans and Uniformed Services Personnel Programs of U.S. Government Life Insurance–VA" (36VA29)

Information in this SORN is not classified information.

VA Insurance records are maintained as follows:

1. Active Insurance records are located at the VA Insurance Center (VAIC) in Philadelphia, Pennsylvania. (Appendix I at the end of this document provides the complete address.)

2. Inactive Insurance records are also located at the VAIC in Philadelphia, Pennsylvania. In addition, inactive records are stored at various servicing Federal archives and records centers in Northeast Philadelphia, Pennsylvania; Dayton, Ohio; Lee’s Summit, Missouri; Lenexa, Kansas; Chicago, Illinois; and Pittsfield, Massachusetts. (See Appendix I for the complete addresses.)

3. Some pre-1968 records pertaining to beneficiaries of deceased veterans are located in local VA regional offices, in claim folders.

4. Insurance file numbers, policies numbers, and folder locations are available to all VA regional offices through the Veterans Service Network (VETSNET).

5. Back up computerized insurance records and automated data, maintained by the Philadelphia Information Technology Center (Philadelphia ITC), the primary computer-processing center, are stored by St. Paul Regional Benefit Office in St. Paul, Minnesota, and by Iron Mountain in Itasca, Illinois. (See Appendix I for the complete addresses of each location.)

6. Records for the supervised programs of Government insurance are maintained by Prudential Insurance Company of America’s Office of Servicemembers’ Group Life Insurance (OSGLI) in Roseland, New Jersey. (See Appendix I for the address.)

Official responsible for policies and procedures; Director, VA Insurance Center, 5000 Wissahickon Avenue, Director’s Office (29), Philadelphia, PA 19144. The phone number is (215) 381-3029.

Title 38, United States Code (U.S.C.), chapter 5, section 501; and chapter 3, including sections 303 and 315. Title 38 U.S.C., chapter 19; chapter 21; and section 2106. Title 5 U.S.C. 5514.

VA gathers or creates these records to administer and supervise statutory Government life insurance programs for veterans, members of the uniformed services, and their spouses, surviving spouses, dependents, and beneficiaries who apply for them. See the statutory provisions cited in "Authority for Maintenance of the System."

The following categories of individuals are covered by this system:

1. Veterans (not including dependents) and members of the uniformed services (including dependents) who have applied for and/or have been issued Government life insurance.

2. Beneficiaries of Government life insurance entitled to or in receipt of insurance proceeds.

3. Attorneys drawing fees for helping to settle VA insurance claims.

The individuals noted above are covered by this system based on applications, claims, and notices of eligibility for the following Government life insurance programs provided in 38 U.S.C. chapters 19 and 21:

1. U.S. Government Life Insurance (USGLI) under section 1942.

2. National Service Life Insurance (NSLI) under section 1904.

3. Veterans’ Special Life Insurance (VSLI) under section 1923.

4. Veterans’ Reopened Insurance (VRI) under section 1925.

5. Service-Disabled Veterans’ Insurance (S-DVI) under sections 1922 and 1922A.

6. Veterans’ Mortgage Life Insurance (VMLI) under section 2106.

7. Servicemembers’ Group Life Insurance (SGLI), including Family Servicemembers’ Group Life Insurance (FSGLI), Veterans’ Group Life Insurance (VGLI), and Servicemembers’ Group Life Insurance Traumatic Injury Protection (TSGLI) under sections 1967 through 1980A.

1. Applications for insurance, including: a) the name and address of the veteran or member of the uniformed services; b) e-mail address; c) phone number; d) correspondence to and from the veteran or member of the uniformed services or their legal representative; d) date of birth; e) social security number; f) military service number; g) dates of service; h) military rank; i) character of discharge; j) VA file number; k) plan or type of insurance; l) disability rating; m) medical information regarding disability and health history; n) method of payment; o) amount of insurance coverage requested; and p) bank routing and account numbers.

2. Applications for Veterans’ Mortgage Life Insurance (VMLI), including: a) supporting mortgage documents; b) address of the mortgaged property; c) name and address of the mortgagor; d) the mortgage account number; e) the rate of interest; f) the original amount of the mortgage; g) the current amount of the mortgage; h) the monthly payment amount; i) the mortgage payment period; and j) VA Specially Adapted Grant Card (which contains the veteran’s or uniformed services member’s name, address, dates of military service, branch of service, method of separation, whether the veteran or member of the uniformed services has VMLI, the name and address of the lender, the legal description and property address, improvements to such property, date applied for disability compensation, date of submission of the initial application, grant information, amount of the grant approved, or whether the grant was denied or canceled).

3. Beneficiary and option designation information, including: a) the names and addresses of principal and contingent beneficiaries; b) beneficiary social security number; c) share amount to each beneficiary; d) the method of payment; and e) the designated estate(s) and trust(s).

4. Insurance contract information, including: a) authorization of allotment payment; b) authorization for deduction from VA benefit payments; c) authorization for deduction from military retired pay; d) authorization for deduction from employee payroll; e) paid dividend information; f) claims for disability or death payments; g) cash value, policy loan, and lien information; h) a listing of lapsed actions and unpaid insurance proceeds; i) payment vouchers; j) reinstatement information; k) premium records status, and retired status of the policy; l) court-martial orders; m) copies of personal papers of the insured, including birth certificate, marriage license, divorce decree, citizen or naturalization papers, death certificate, adoption decree, and family support documents; n) correspondence to and from the veteran, member of the uniformed services, legal representative, or payee; o) employment information; p) returned check and check tracer information; q) court documents; and r) insurance death claims settlement information, including indebtedness, interest, and other credits.

5. Records of checks withheld from delivery to certain foreign countries.

6. Index of payees, including: a) Central Office (CO) index cards; and b) premium record cards.

7. Disability Outreach Tracking System (DOTS) records stored in the Veterans Insurance Claims Tracking and Response System (VICTARS), including: a) the veteran’s or uniformed services member’s name; b) address; c) phone number; d) disability status; e) social security number; f) date of birth; and g) list of dependents.

8. Policy information and access history from the VA Insurance website self-service-portal stored in VICTARS, which includes: a) the name of the insured; b) file number; c) policy number; d) address; e) phone number; f) e-mail address; g) loan status (including loan amount requested, denied, or pending); h) the date of request for information; i) loan history; j) policy changes; k) dividend option changes; and l) website pages accessed.

9. Information from the VA Insurance website which provides access to veterans for completion of an application for Service-Disabled Veterans Insurance (S-DVI), which includes: a) the veteran’s name; b) address; c) social security number; d) date of birth; e) phone number; f) medical history; g) e-mail address; and h) beneficiary information (such as the beneficiary’s name, address, and social security number).

10. Recordings of incoming calls using software created by NICE Ltd. (hereafter referred to as NICE). Insurance personnel in the Veterans Insurance Phone Section (VIPS) receive these calls from veterans, members of the uniformed services, beneficiaries, personal representatives, members of Congress and their staff, other interested parties, and stakeholders. (The recordings are maintained for quality assurance and training purposes only.)

1. VA may disclose information from the record of an individual in response to an inquiry from the congressional office made at the request of that individual.

2. VA may, on its own initiative, disclose information from this system to appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that there has been a breach of the system of records; (2) VA has determined that as a result of the suspected or confirmed breach there is a risk of harm to individuals, VA (including its information systems, programs, and operations), the Federal Government, or national security; and the disclosure made to such agencies, entities, and persons is reasonably necessary to assist in connection with VA’s efforts to respond to the suspected or confirmed breach or to prevent, minimize, or remedy such harm.

3. VA may disclose information from this system to another Federal agency or Federal entity, when VA determines that information from this system of records is reasonably necessary to assist the recipient agency or entity in (1) responding to a suspected or confirmed breach or (2) preventing, minimizing, or remedying the risk of harm to individuals, the recipient agency or entity (including its information systems, programs, and operations), the Federal Government, or national security, resulting from a suspected or confirmed breach.

4. VA may, on its own initiative, disclose information in this system, except the names and home addresses of veterans and their dependents, which is relevant to a suspected or reasonably imminent violation of law, whether civil, criminal or regulatory in nature and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, to a Federal, state, local, tribal, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule or order. On its own initiative, VA may also disclose the names and addresses of veterans and their dependents to a Federal agency charged with the responsibility of investigating or prosecuting civil, criminal or regulatory violations of law, or charged with enforcing or implementing the statute, regulation, rule or order issued pursuant thereto.

5. VA may disclose information from this system of records to the Department of Justice (DoJ), either on VA’s initiative or in response to DoJ’s request for the information, after either VA or DoJ determines that such information is relevant to DoJ’s representation of the United States or any of its components in legal proceedings before a court or adjudicative body, provided that, in each case, the agency also determines prior to disclosure that release of the records to the DoJ is a use of the information contained in the records that is compatible with the purpose for which VA collected the records. VA, on its own initiative, may disclose records in this system of records in legal proceedings before a court or administrative body after determining that the disclosure of the records to the court or administrative body is a use of the information contained in the records that is compatible with the purpose for which VA collected the records.

6. VA may disclose information from this system of records to individuals, organizations, private or public agencies, or other entities or individuals with whom VA has a contract or agreement to perform such services as VA may deem practicable for the purposes of laws administered by VA, in order for the contractor, subcontractor, public or private agency, or other entity or individual with whom VA has a contract or agreement to perform services under the contract or agreement.

7. VA may disclose information from this system to the EEOC when requested in connection with investigations of alleged or possible discriminatory practices, examination of Federal affirmative employment programs, or other functions of the Commission as authorized by law or regulation.

8. VA may disclose information from this system to the FLRA, including its General Counsel, information related to the establishment of jurisdiction, investigation, and resolution of allegations of unfair labor practices, or in connection with the resolution of exceptions to arbitration awards when a question of material fact is raised; for it to address matters properly before the Federal Services Impasses Panel, investigate representation petitions, and conduct or supervise representation elections.

9. VA may disclose information from this system to the MSPB, or the Office of the Special Counsel, when requested in connection with appeals, special studies of the civil service and other merit systems, review of rules and regulations, investigation of alleged or possible prohibited personnel practices, and such other functions promulgated in 5 U.S.C. 1205 and 1206, or as authorized by law.

10. VA may disclose information from this system to NARA and GSA in records management inspections conducted under title 44, U.S.C.

11. Disclosure to other Federal agencies may be made to assist such agencies in preventing and detecting possible fraud or abuse by individuals in their operations and programs.

12. Any information in this system may be disclosed to a Federal agency, upon its official request, to the extent that it is relevant and necessary to that agency's decision regarding: the hiring, retention, or transfer of an employee; the issuance of a security clearance; the letting of a contract; or the issuance or continuance of a license, grant, or other benefit given by that agency. However, in accordance with an agreement with the U.S. Postal Service, disclosures to the U.S. Postal Service for decisions concerning the employment of veterans will only be made with the veteran's prior written consent.

13. Any information in this system may be disclosed to a State or local agency, upon its official request, to the extent that it is relevant and necessary to that agency's decision on: the hiring, transfer, or retention of an employee; the issuance of a security clearance; the letting of a contract; or the issuance or continuance of a license, grant, or other benefit by that agency; provided, that if the information pertains to a veteran or member of the uniformed services, the name and/or address of the veteran or member of the uniformed services will not be disclosed unless the name and address is provided first by the requesting State or local agency.

14. Any information in this system may be disclosed to a Federal, State or local agency maintaining civil or criminal violation records, or other pertinent information such as prior employment history, prior Federal employment background investigations, and personal or educational background, at the request of the veteran or member of the uniformed services, in order for VA to obtain information relevant to the hiring, transfer, or retention of an employee, the letting of a contract, the granting of a security clearance, or the issuance of a grant or other benefit.

15. Any information in this system may be disclosed to a Federal agency, except for the name and address of a veteran or member of the uniformed services, in order for VA to obtain information relevant to the issuance of a benefit under title 38 U.S.C. The name and address of a veteran or member of the uniformed services may be disclosed to a Federal agency under this routine use if they are required by the Federal agency to respond to a VA inquiry.

16. Except for beneficiary and option designations, any information in this system, including the name and address of a veteran or member of the uniformed services, may be disclosed to any nonprofit organization if the release is directly connected with the conduct of programs and the utilization of benefits under title 38 U.S.C. (such disclosures include computerized lists of names and addresses).

17. Except for medical information and beneficiary and option designations, any information including insurance contract information (e.g., name, address, status of the account, dividends paid, cash value, and policy loans) may be disclosed at the request of a veteran or member of the uniformed services to an attorney acting under a declaration of representation, a VA-approved claims agent, an insurance agency, a trust officer, or to employees or members of an accredited service organization, so that these individuals or organizations can aid veterans or members of the uniformed services in the preparation, presentation, and prosecution of claims under the laws administered by VA. The name and address of a veteran or member of the uniformed services will not, however, be disclosed to these individuals under this routine use if the veteran or member of the uniformed services has not requested the assistance of an accredited service organization, claims agent, trust officer, or an attorney.

18. The name, address, insurance account information of an insured veteran or member of the uniformed services, their beneficiary(ies), legal representatives, or designated payee(s), and the amount of payment may be disclosed to the Treasury Department, upon its official request, in order for the Treasury Department to pay dividends, policy loans, cash surrenders, maturing endowments, insurance refunds, or to issue checks and perform check tracer activities for the veteran or member of the uniformed services, beneficiary(ies), legal representative, or designated payee(s).

19. The name and address of an insured veteran or member of the uniformed services, date and amount of payments made to VA, including specific status of each policy (e.g., premiums paid, dividends issued, cash and loan values) may be disclosed to the Internal Revenue Service (IRS), upon its official request, in order for the IRS to collect tax liens by withholding insurance payments to satisfy unpaid taxes. This purpose is consistent with title 26 of the United States Code, section 7602.

20. The name, address, social security number, date of discharge from the military, medical information concerning the grounds for total disability or the nature of an injury or illness, and dependency- or beneficiary-related information of a member of the uniformed services or veteran may be disclosed to the Office of Servicemembers’ Group Life Insurance (OSGLI) at the request of a member of the uniformed services or veteran in order to aid OSGLI in the verification of such information for the purpose of issuing and maintaining insurance policies provided to members of the uniformed services or veterans participating in the Servicemembers’ Group Life Insurance (SGLI) and/or Veterans’ Group Life Insurance (VGLI) programs, and to pay insurance benefits under these programs.

21. The name, address, and other identifying information, such as a social security number or a military service number, may be disclosed to the Department of Defense (Army, Air Force, Navy, and Marine Corps); the Coast Guard of the Department of Homeland Security; the Commissioned Officers Corps of the U.S. Public Health Service; and the Commissioned Officers Corps of the National Oceanic and Atmospheric Administration of the Department of Commerce, upon their official request to help establish and maintain allotments from active and retired service pay for VA insurance premiums and loan repayments.

22. The face amount and cash and/or loan value of an insurance policy, verification of an existing insurance policy, and the name and address of an insured veteran or member of the uniformed services, may be disclosed at the request of the veteran or member of the uniformed services to a Federal, State, or local agency, in order for these agencies to assist a veteran or member of the uniformed services applying for Medicaid, Medicare, nursing home admittance, welfare benefits, or other benefits provided by the requesting agency to the extent that the information is relevant and necessary to the agency's decision regarding those benefits.

23. The name and address of a veteran or member of the uniformed services and military service information (e.g., dates of service, branch of service) may be disclosed to the Armed Forces Institute of Pathology (AFIP), upon its official request, in order for the AFIP to conduct research for specified official purposes.

24. The name(s) and address(es) of a veteran or member of the uniformed services may be disclosed to another Federal agency or to a contractor of that agency, at the written request of the head of that agency or designee of the head of that agency, for the purpose of conducting Government research necessary to accomplish a statutory purpose of that agency.

25. Any information in this system, including the nature and amount of a financial obligation, may be disclosed to a debtor's employing agency or commanding officer, upon its official request, as a routine use in order to assist VA in the collection of unpaid financial obligations owed to VA so that the debtor-employee may be counseled by his or her Federal employer or commanding officer. This purpose is consistent with 5 U.S.C. 5514; 31 U.S.C. 3701-3702 and sections 3711-3718.

26. Any information in this system, including available identifying data regarding the debtor, such as the name of the debtor, last known address of the debtor, name of the debtor's spouse, social security number of the debtor, VA insurance number, VA loan number, VA file number, place of birth, date of birth of the debtor, name and address of the debtor's employer or firm, and dates of employment, may be disclosed to other Federal agencies, State probate courts, State drivers’ license bureaus, and State automobile title and license bureaus as a routine use in order to obtain current address and credit report assistance for the collection of unpaid financial obligations owed the United States. This purpose is consistent with the Federal Claims Collection Act of 1966 (Pub. L. 89-508), subsequent amendments, and 31 U.S.C. 3701-3702 and 3711-3718.

27. Any information concerning the veteran’s or uniformed services member's indebtedness to the United States by virtue of a person's participation in a benefits program administered by VA, including personal information obtained from other Federal agencies through computer matching programs, may be disclosed to any third party, except consumer reporting agencies, in connection with any proceeding for the collection of an amount owed to the United States. Purposes of these disclosures may be to (a) assist VA in collection of title 38 benefit overpayments, overdue indebtedness, and/or costs of services provided individuals not entitled to such services, and (b) initiate legal actions for prosecuting individuals who willfully or fraudulently obtain title 38 benefits without entitlement. This disclosure is consistent with 31 U.S.C. 3701-3702, 3711-3718; and 38 U.S.C. 5701(b)(6).

28. The name and address of a veteran or member of the uniformed services, other information as is reasonably necessary to identify such veteran or member of the uniformed services, including personal information obtained from other Federal agencies through computer matching programs, and any information concerning the veteran’s or uniformed services member’s indebtedness to the United States by virtue of the person's participation in a benefits program administered by VA, may be disclosed to a consumer reporting agency for purposes of assisting in the collection of such indebtedness, provided that the provisions of 31 U.S.C. 3701-3702 and 3711-3718 and 38 U.S.C 5701(g)(4) have been met.

29. Any information in this system, such as notices of renewal, reinstatements, premiums due, lapsed actions, miscellaneous insurance instructions, disposition of dividends, policy loans, and transfer of records, may be disclosed to VA fiduciaries, court-appointed guardians/conservators, powers of attorney, or military trustees of incompetent veterans or members of the uniformed services, in order to advise VA fiduciaries, court-appointed guardians/conservators, powers of attorney, or military trustees of current actions to be taken in connection with ownership of U.S. Government life insurance policies and to enable them to properly perform their duties as fiduciaries or guardians, powers of attorney, or military trustees.

30. Any information in this system of records may be disclosed, in the course of presenting evidence in or to a court, magistrate, administrative tribunal, or grand jury, including disclosures to opposing counsel in the course of such proceedings or in settlement negotiations.

31. Identifying information, except for the name and address of a veteran or member of the uniformed services, may be disclosed to a Federal, State, county, or municipal agency for the purpose of conducting computer matches to obtain information to validate the entitlement of a veteran or member of the uniformed services who is receiving, or has received, Government insurance benefits under title 38 of the United States Code. The name and address of a veteran or member of the uniformed services may also be disclosed to a Federal agency under this routine use if they are required by the Federal agency to respond to the VA inquiry.

ITS provides direct access to insurance records relative to claims processing via computer monitors. Both VICTARS and ITS store and retrieve all information in the insurance records system through the local area network (LAN) maintained through the Philadelphia ITC at the Philadelphia Insurance Center.

NICE creates recordings of incoming phone calls received by insurance personnel regarding policy-related issues and stores the calls as part of the LAN maintained through the Philadelphia ITC.

Back-up VA insurance records are stored in secured areas by the St. Paul Regional Benefit Office and Iron Mountain. (Appendix I provides the complete addresses for each location.)

Inactive records are also stored on microfilm, microfiche, compact disks, CO index cards, premium record cards in hardcopy folders, computer lists, and punch cards, which are kept in locked files and secured areas.

All hardcopy and electronically stored insurance records are retrievable by the Government insurance file number, VA file number, policyholder’s name, and social security number.

Information input through the VA Insurance website’s self-service portal relative to loan applications is retrievable by the use of unique personal identification numbers (PINs), passwords, and insurance file numbers. Approved encryption technology is used to protect personal information.

Incomplete S-DVI applications are retrievable on the VA Insurance’s secure website through the use of personal passwords, social security numbers, and dates of birth of the veterans. (The completed S-DVI application becomes part of the VICTARS storage system.) Approved encryption technology is used to protect personal information.

The Interactive Voice Response (IVR) permits veterans to access audible information about their insurance records, which is stored by VA Insurance’s LAN via touch-tone telephone technology utilizing VA Insurance file numbers.

Hardcopy records are retained and disposed of in accordance with disposition authorization approved by the Archivist of the United States.

VICTARS, the primary records storage and retrieval system for the Insurance program, maintains imaged insurance records indefinitely through the VA Insurance LAN. Hardcopy records imaged into VICTARS are stored for 31 days prior to destruction. Original copies of imaged beneficiary designation documents are stored indefinitely at the NARA Mid-Atlantic Regional Center. (See Appendix I for the complete address.) Computerized records accessible through ITS are also maintained indefinitely through the VA Insurance LAN.

Back-up Philadelphia ITC archive records are stored on tape for one year prior to being erased or over written.

NICE recordings, which document incoming phone calls regarding insurance policies, are maintained for a minimum of 13 months after the call and are purged thereafter.

1. PHYSICAL SECURITY.

a. All VA facilities are protected by the Federal Protective Service or other security personnel. All Insurance files and processing areas are restricted to authorized personnel on a need-to-know basis. Areas containing paper and computerized records are protected by a sprinkler system. Paper records pertaining to employees and public figures, or otherwise sensitive files, are stored in locked files. Microfilm records and compact disk (CD) back-up files of the payment processing unit (Collections) activities are stored in locked, fireproof, humidity-controlled vaults at the Insurance Center.

b. Access to the Philadelphia ITC and Collections is secured by electronic locking devices and is restricted to Philadelphia ITC and Collections employees, custodial personnel, and Federal Protective Service or other security personnel. All other persons gaining access to computer rooms and Collections are escorted by an individual with authorized access.

c. Access to records at the Insurance Center through computerized storage systems, including VICTARS, ITS, NICE, and the Philadelphia ITC, is protected by passwords, magnetic card readers, and audible alarms. Electronic keyboard locks are activated upon security errors. Video surveillance is also provided in secured processing and computer protected areas, such as Claims, Collections, and the ITC. An Information Security Officer is assigned responsibility for privacy-security measures, including review of violations logs and local control and distribution of passwords.

2. SYSTEM SECURITY.

a. In the Philadelphia ITC, automated labeling techniques identify computerized tapes and disks containing data. Access to computer programs is controlled at the operations level.

b. VICTARS, ITS, and NICE utilize the Insurance Center’s LAN as the storage and retrieval conduit, which uses passwords to provide automated recognition of authorized users, their respective access levels, and restrictions. Passwords are changed periodically and are restricted to authorized individuals on a need-to-know basis for system access or security purposes.

c. Back-up insurance records and Philadelphia ITC data are stored in a secured site by the St. Paul Regional Benefit Office and by Iron Mountain.

d. The VA Insurance website self-service portal, which is used by veterans, their legal representatives, and payees, is only accessible with the use of personal identifiers consisting of PINs, passwords, file numbers, loan numbers, social security numbers, and dates of birth. The access portals utilize LAN-based encryption technology and firewalls to protect personal data.

e. The IVR, which is protected as part of the LAN, permits veterans to listen to information from their insurance records via touch-tone telephones, which utilize VA Insurance file numbers to access the records.

f. Data exchange by e-mail within the agency or between other Federal agencies is done by means of dedicated communication lines utilizing approved encryption technology.

Individuals desiring access to, or wishing to contest, VA records and related procedures should write to the VA Insurance Center at 5000 Wissahickon Avenue, Director’s Office (29), Philadelphia, Pennsylvania 19144. (See Records Access Procedures above.) Any individual who wishes to determine whether a record is maintained in this system under his or her name or other personal identifier, who wants to determine the contents of such record, or has a routine inquiry concerning the status of his or her insurance under this system, may contact the VA Insurance Center in Philadelphia, Pennsylvania at (215) 381-3029. Requests concerning the specific content of a record must be made in writing or made in person at the VA Insurance Center in Philadelphia. The inquirer should provide the full name of the veteran or member of the uniformed services; the insurance file number, VA claim number, or social security number; the date of birth of the veteran or member of the uniformed services; and reasonably identify the benefit or system of records involved. If the insurance file number or any of the other identifiers noted above are not available, requestors should provide the service number, and/or location of insurance records that will aid VA personnel in locating the official insurance records. (See Appendix I for the addresses of records storage facilities.)

None

Veterans and Uniformed Services Personnel Programs of U.S. Government Life Insurance–VA (36VA29), published at 75 FR 65405, October 22, 2010, was the last full publication of the VA Insurance Center’s SORN 36VA29 which provided updated information regarding VAIC records and consolidated the outdated SORNs 36VA00, 46VA00, and 53VA00 into one SORN.

Appendix I: Addresses of VA Insurance Records Facilities

1. VA Insurance Center

5000 Wissahickon Avenue

Philadelphia, PA 19144

2. St. Paul Regional Benefit Office

1 Federal Drive, Fort Snelling

St. Paul, MN 55111-4050

3. Iron Mountain

1397 Glenlake Avenue

Itasca, IL 60143

4. NARA Mid-Atlantic Region (Northeast Philadelphia)

14700 Townsend Road

Philadelphia, PA 19154

5. NARA Great Lakes Region (Dayton Kingsridge)

8801 Kingsridge Drive

Dayton, OH 45458

6. NARA Central Plains Region (Lee’s Summit)

200 Space Center Drive

Lee’s Summit, MO 64064

7. NARA Central Plains Region (Lenexa)

17501 West 98th Street, Suite 3150

Lenexa, KS 66219

8. NARA Great Lakes Region (Chicago)

7358 South Pulaski Road

Chicago, IL 60629

9. NARA Northeast Region (Pittsfield)

10 Conte Drive

Pittsfield, MA 01201

10. Office of Servicemembers’ Group Life Insurance

80 Livingston Avenue

Roseland, NJ 07068

04VA10P4DBlood Donor Information-VA

Blood Donor records are maintained at each of the Department of Veterans Affairs (VA) health care facilities that currently or previously collected donor blood. Addresses are listed in VA Appendix I of the biennial publication of Privacy Act Issuances.

Individuals who donate or have donated blood at a Veterans Health Administration (VHA) health care facility or blood bank for patient care under routine or emergency conditions.

Blood donor records contain sufficient information (i.e., donor name, social security number, or other unique identifier, date of donation, and type of donation, type of components produced by the donation, mandated tests results, and disposition of the blood or blood component) to provide a mechanism to track a donated blood product from the time of donor registration through the final disposition of each component prepared from that donation. For this system of record, final disposition is defined as transferred, transfused, or discarded.

1. Title 38, United States Code, sections 501(a) and 501(b).

2. Title 21, Code of Federal Regulations, parts 200–299 and parts 600–680.

3. Title 42, Code of Federal Regulations, section 493.1105.

The information and records are used to track the donor medical history, donation interval(s), results of donor testing, report positive or abnormal test results, and blood and/or blood components produced from the donation.

VA may disclose protected health information pursuant to the following routine uses where required by law, or required or permitted by 45 CFR parts 160 and 164.

1. Disclosure may be made to answer requests for information from Federal, State, local, and tribal medical facilities regarding the source from which blood was received. Such requests may be initiated by a qualified medical practitioner in the event that a donor’s or patient’s medical condition warrants it.

2. Disclosure may be made of blood availability, location, quantity on hand, and blood type for use by the area donor collection coordinators to answer and fill requests from health care facilities in need of type-specific blood.

3. VA may disclose on its own initiative any information in this system, except the names and home addresses of Veterans and their dependents, which is relevant to a suspected or reasonably imminent violation of law, whether civil, criminal or regulatory in nature and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, to a Federal, State, local, tribal, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule or order. On its own initiative, VA may also disclose the names and addresses of Veterans and their dependents to a Federal agency charged with the responsibility of investigating or prosecuting civil, criminal or regulatory violations of law, or charged with enforcing or implementing the statute, regulation, rule or order issued pursuant thereto.

4. Disclosure from a system of records maintained by this component may be made to a Congressional office from the record of an individual in response to an inquiry from the Congressional office made at the request of that individual.

5. A record from a system of records maintained by this component may be disclosed as a routine use to the General Services Administration for the purpose of records management inspections conducted under authority of Title 44 United States Code.

6. A record from a system of records maintained by this component may be disclosed as a routine use to the National Archives and Records Administration for the purpose of records management inspections conducted under authority of title 44 United States Code.

7. Disclosure of relevant information may be made to individuals, organizations, private or public agencies, etc., with whom VA has a contract or agreement to perform such services as VA may deem practicable for the purposes of laws administered by VA, in order for the contractor or subcontractor to perform the services of the contract or agreement.

8. VA may disclose information from this system of records to the Department of Justice (DoJ), either on VA’s initiative or in response to DoJ’s request for the information, after either VA or DoJ determines that such information is relevant to DoJ’s representation of the United States or any of its components in legal proceedings before a court or adjudicative body, provided that, in each case, the agency also determines prior to disclosure that release of the records to the DoJ is a use of the information contained in the records that is compatible with the purpose for which VA collected the records. VA, on its own initiative, may disclose records in this system of records in legal proceedings before a court or administrative body after determining that the disclosure of the records to the court or administrative body is a use of the information contained in the records that is compatible with the purpose for which VA collected the records.

9. Disclosure to other Federal agencies may be made to assist such agencies in preventing and detecting possible fraud or abuse by individuals in their operations and programs.

10. VA may, on its own initiative, disclose any information or records to appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality of information in the system of records has been compromised; (2) the Department has determined that as a result of the suspected or confirmed compromise, there is a risk of embarrassment or harm to the reputations of the record subjects, harm to economic or property interests, identity theft or fraud, or harm to the security, confidentiality, or integrity of this system or other systems or programs (whether maintained by the Department or another agency or disclosure is to agencies, entities, or persons whom VA determines are reasonably necessary to assist or carry out the Department’s efforts to respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm. This routine use permits disclosures by the Department to respond to a suspected or confirmed data breach, including the conduct of any data breach analysis, as the terms are defined in 38 U.S.C. 5727 or provision of credit protection services as provided in 38 U.S.C. 5724.

Storage:

Paper documents, electronic media.

1. All VA blood donor manual records are indexed by name and social security number or other unique identifier of donor, cross-indexed by blood type.

2. Automated records are indexed by name, unique identifier, social security number, blood type, antibodies and date of last donation.

1. Access to VA working space and medical record storage areas is restricted to VA employees on a ‘‘need to know’’ basis. Generally, VA file areas are locked after normal duty hours and are protected from outside access by the Federal Protective Service. Employees file records and file records of public figures or otherwise sensitive medical record files are stored in separate locked files. Strict control measures are enforced to ensure that disclosure is limited to a "need to know" basis.

2. Strict control measures are enforced to ensure that access to and disclosure from all records including electronic files are limited to VA employees whose official duties warrant access to those files. The system recognizes authorized employees by a series of individually unique passwords/codes, and the employees are limited to only that information in the file, which is needed in the performance of their official duties.

The records are disposed of in accordance with Section VIII-Laboratory Services of the VHA Records Control Schedule 10-1, Item number 113-31/36, National Archives and Records Administration under the National Archives Job No. N1–15–02–04.

Chief Consultant, Diagnostic Services

(10P4D), Department of Veterans Affairs, 810 Vermont Avenue, NW., Washington, DC

20420.

Individuals seeking information concerning the existence and/or content of a blood donor information record pertaining to themselves must submit a written request or apply in person to the VA health care facility where the

donation occurred. All inquiries must reasonably identify the portion of the blood donor information record desired and the approximate date(s) that service was provided. Additionally, inquiries should include the individual’s full name, social security number, and home address at the time of medical service, if known.

Blood donors, patients of VA medical care facilities or duly authorized representatives seeking information regarding access to or who are

contesting VA health facility records may write, call or visit the VHA facility where medical service was provided or volunteered.

(See Record Access Procedures above.)

1. Blood donor.

2. Private hospitals and local blood banks.

3. Private physicians.

4. Non-VA Laboratories.

05VA026Individual Correspondence Records--VA (05VA026)

This system of records is located in the Office of the General Counsel (OGC), ProfessionalStaff Group VI (026), U.S. Department of Veterans Affairs (VA), 810 Vermont Avenue, NW., Washington,DC 20420, and at the Regional Counsel Offices. Addresses for Regional Counsel Offices may beobtained from the above-mentioned General Counsel Office address.

The following categories of individuals and business entities are covered by this system:(1) Veterans; (2) Beneficiaries of Veterans; (3) Dependents of Veterans; (4) Non-Veterans; (5)Employees; (6) Attorneys; (7) Businesses; and (8) Non-Profit Organizations. These persons and groupsare those who write to Office of General Counsel with questions or requesting information.

Records in this system contain the original incoming letter, any attachments to the letterprovided by the requestor, research and background material compiled by the OGC or Regional Counselattorney as backup for the response to the inquiry, and the actual response or opinion. The incomingletter will contain the name and address of the requestor, and may contain medical information,Social Security Number, VA Claim Number, financial information, or copies of personal papers.

Title 38, United States Code, Section 311.

This system documents the response of Office of General Counsel and the Regional CounselOffices to respond to inquiries from outside the government.

1. VA may disclose information to a congressional office in response to an inquiry from thecongressional office on behalf of and at the request of that individual.

2. VA may disclose information to the National Archives and Records Administration (NARA) and theGeneral Services Administration (GSA) as required to comply with statutory requirements to discloseinformation to NARA and GSA for them to perform their statutory records management activities andinspections under authority of title 44, Chapter 29, of the United States Code.

3. VA may disclose information to individuals, organizations, private or public agencies, otherentities with whom VA has a contract or agreement to perform such services as VA may deempracticable for the purposes of laws administered by VA, in order for the contractor, subcontractor,public or private agency, or other entity or individuals with whom VA has contract or agreement.This routine use includes disclosures by the individual or entity performing the service for VA toany secondary entity or individual to perform an activity that is necessary for individuals,organizations, private or public agencies, or other entities or individuals with whom VA has acontract or agreement to provide the service to VA.

4. VA may disclose on its own initiative any information in this system, except the names, homeaddresses or other personally identifiable information of veterans and their dependents, which isrelevant to a suspected or reasonably imminent violation of law, whether civil, criminal orregulatory in nature and whether arising by general or program statute or by regulation, rule ororder issued pursuant thereto, to a Federal State, local, tribal, or foreign agency charged with theresponsibility of investigating or prosecuting such violation, or charged with enforcing orimplementing the statute, regulation, rule, or order. On its own initiative, VA may also disclosethe names and addresses of veterans and their dependents to a Federal agency charged with theresponsibility of investigating or prosecuting civil, criminal or regulatory violations of law, orcharged with enforcing or implementing the statute, regulation, rule or order issued pursuantthereto.

5. VA may provide Department of Justice (DoJ) with information needed to represent the UnitedStates in litigation. VA may also disclose the information for this purpose in proceedings in whichDoJ is not representing the Agency.

6. VA may, on its own initiative, disclose any information or records to appropriate agencies,entities, or persons when (1) VA suspects or has confirmed that the integrity or confidentiality ofinformation in the system of records has been compromised; (2) the Department has determined that asa result of the suspected or confirmed compromise there is a risk of embarrassment or harm to thereputation of the record subjects, harm to economic or property interests, identity theft or fraud,or harm to the security, confidentiality, or integrity of this system or other systems of programs(whether maintained by the Department or another agency or entity) that rely upon potentiallycompromised information; and (3) the disclosure is to agencies, entities, or persons whom VAdetermines are reasonably necessary to assist or carry out the Department's efforts to respond tothe suspected or confirmed compromise and prevent, minimize, or remedy such harm. This routine usepermits disclosures by the Department to respond to a suspected or confirmed data breach, includingthe provision of credit protection services or any risk analysis services when necessary to respondto, and if necessary, mitigate damages that might arise from a data breach involving data covered bythis system of records.

7. VA may disclose information to officials of the Merit Systems Protection Board or the Officeof Special Counsel when requested in connection with appeals, special studies of the civil serviceand other merit systems, review of rules and regulations, investigation of alleged or possibleprohibited personnel practices, and such other functions promulgated in 5 U.S.C. sections 1205 and1206, or as may be authorized by law.

8. VA may disclose information to the Equal Employment Opportunity Commission when requested inconnection with investigations of alleged or possible discriminatory practices, examination ofFederal affirmative employment programs, or for other functions of the Commission as authorized bylaw or regulation.

9. VA may disclose to the Federal Labor Relations Authority (including its General Counsel)information related to the establishment of jurisdiction, the investigation and resolution ofallegations of unfair labor practices, or information in connection with the resolution ofexceptions to arbitration awards when a question of material fact is raised; to disclose informationin matters properly before the Federal Services Impasses Panel, and to investigate representationpetitions and conduct or supervise representation elections.

10. Any information in this system from correspondence or inquiries sent to the VA may bedisclosed to State or Federal agencies at the request of the correspondent or inquirer in order forthose agencies to help the correspondent with his or her problem. The information disclosed mayinclude the name and address of the correspondent or inquirer and details concerning the nature ofthe problem specified in the correspondence.

Storage:

Records are maintained in individual file folders on shelves in the OGC law library or inthe Regional Counsel Office.

Records filed by the last name of the individual(s) or organization(s) covered by the systemof records.

Records are maintained in a manned room during working hours. During nonworking hours, thefile area is locked, and the building is protected by uniformed guards. Access to the records isonly authorized to VA personnel on a "need to know" basis.

OGC correspondence records prior to 1975 relating to a veteran which result in a legalopinion have been placed on microfiche. The paper records are currently stored in the WashingtonNational Records Center, and the microfiche is stored in the OGC Law Library. Records are maintainedin the Office of General Counsel and the Regional Counsel Offices for a period of three years. Afterthree years, general correspondence records are destroyed [Records Control Schedule N-15-06-2, Item 1].

Assistant General Counsel, Professional Staff Group VI (026), Office of General Counsel,United States Department of Veterans Affairs, 810 Vermont Avenue, NW., Washington, DC 20420.

An individual who wishes to determine whether a record is being maintained in this systemunder his or her name or other personal identifier, or wants to determine the contents of suchrecord, should submit a written request to the Assistant General Counsel, Professional Staff GroupVI (026), Office of General Counsel, U.S. Department of Veterans Affairs, 810 Vermont Avenue, NW.,Washington, DC 20420. Such requests must contain a reasonable description of the records requested.All inquiries must reasonably identify the information involved and should include the individual'sfull name, return address, and telephone number.

Individuals seeking information regarding access to VA information maintained by the Officeof General Counsel may send a request by mail to the Assistant General Counsel, Professional StaffGroup VI (026), Office of the General Counsel, Department of Veterans Affairs, 810 Vermont Avenue,NW., Washington, DC 20420, or may send a fax to the Assistant General Counsel, Professional StaffGroup VI, 1-202-273-6645.

Individuals seeking information regarding contesting or amending VA information maintainedby the Office of General Counsel may send a request by mail to the Assistant General Counsel,Professional Staff Group VI (026), Office of the General Counsel, Department of Veterans Affairs,810 Vermont Avenue, NW., Washington, DC 20420, or may send a fax to the Assistant General Counsel,Professional Staff Group VI, 1-202-273-6645.

Veterans, beneficiaries and dependents of veterans, employees, business, and non-profitorganizations.

None.

08VA05Employee Medical File System Records (Title 38)-VA

For current employees, records are located in VA medical, personnel, dispensary, health,safety or other designated offices at Central Office and field facilities (see Appendix 1); withanother agency providing such services for the VA; or with private sector contractors. For formeremployees, most records will be located in an Employee Medical Folder (EMF) stored in Federalrecords centers operated by the National Archives and Records Administration (NARA). Paper recordabstract information is stored in automated storage media records that are maintained at the healthcare facilities.

The following categories of individuals are covered by this system: current or former VAemployees appointed under 38 U.S.C. Chapter 73 to the occupations identified in 38 U.S.C. 4103,4104(1), and 4104(3); individuals in those occupations who are appointed under 38 U.S.C. 4114; andresidents appointed under 38 U.S.C. 4114(b). This includes employees such as non-physician facilityDirectors, physicians, dentists, podiatrists, optometrists, nurses, nurse anesthetists, physicianassistants, expanded-function dental auxiliaries, certified respiratory therapy technicians,registered respiratory therapists, licensed physical therapists, and licensed practical orvocational nurses. Current and former employees appointed under 38 U.S.C. Chapter 75 in the VeteransCanteen Service are also covered.

Records maintained in this system include: (1) Medical records, forms, and reports completedor obtained when an individual applies for a Federal job and is subsequently employed; (2) Medicalrecords, forms, and reports completed during employment as a condition of employment, either by theVA or by another agency, State or local government entity, or a private sector entity under contractto the VA; (3) Records resulting from the testing of the employee for use of illegal drugs underExecutive Order 12564. Such records may be retained by the VA (e.g., by the VA Medical ReviewOfficial) or by a contractor laboratory. This includes records of negative results, confirmed orunconfirmed positive test results, and lists of who has been tested, who failed to report fortesting, and related documents. Records maintained by a VA dispensary are included in the systemonly when they are the result of a condition of employment or related to an on-the-job occurrence.(4) Files containing reports of on-the-job injuries and medical records, forms, and reportsgenerated as a result of the filing of a claim for Workers' Compensation, whether the claim isaccepted or not. (The official compensation claim file, maintained by the Department of Labor'sOffice of Workers' Compensation Program (OWCP) is part of that agency's system of records and notcovered by this notice.) (5) All other medical records, forms, and reports created on an employeeduring his or her period of employment, including records retained on a short term/temporary basis(i.e., those designated to be retained only while the employee is with the VA) and recordsdesignated for long-term retention (i.e., those retained for the employee's duration of Federalservice and for some period of time thereafter).

Executive Order 12564; Urgent Relief for the Homeless Supplemental Appropriations Act of1987, Pub. L. No. 100-71, Section 503, 101 Stat. 468 (1987); and Title 38, United States Code,Chapter 3, Section 210(c)(1,); Chapter 73, Section 4108 and Chapter 75, Section 4202.

Except for Routine Use 7, no other Routine Use for this system of records applies to recordsincluded in Item (3) in the Categories of Records in the System section of this notice. Drug testresults may not be released under any other routine use.

1. In the event that a system of records maintained by this agency to carry out its functionindicates a violation or potential violation of law, whether civil, criminal or regulatory in natureand whether arising by general statute or particular program statute, or by regulation, rule ororder issued pursuant thereto, the relevant records in the system of records may be referred, as aroutine use, to the appropriate agency, whether Federal, State, local or foreign, charged with theresponsibility of investigation or prosecuting such violation or charged with enforcing orimplementing the statute, or rule, regulation or order issued pursuant thereto.

2. To assess physical capability of employees and to provide data for periodic reports of thehealth services program to the Civil Service Commission.

3. Information may be disclosed from this system of records to a Federal, State, or local agencyto the extent necessary to comply with laws governing reporting of communicable diseases.

4. Disclosure may be made to a congressional office from the record of an individual in responseto an inquiry from the congressional office made at the request of that individual.

5. Disclosure may be made to NARA (National Archives and Records Administration) GSA (GeneralServices Administration) in records management inspections conducted under authority of 44 U.S.C.2904 and 2906.

5. To disclose information to the Department of Labor, Social Security Administration, or anational, State, or local social security type agency, when necessary to adjudicate a claim (filedby or on behalf of the individual) under a retirement, insurance, or health benefit program.

6. To disclose information to another Federal agency, to a court, or a party in litigation beforea court or in an administrative proceeding being conducted by a Federal agency, either when theGovernment is a party to a judicial proceeding or to comply with the issuance of a subpoena.

7. To disclose the results of a drug test of a Title 38 employee pursuant to an order of a courtof competent jurisdiction where required by the United States Government to defend against anychallenge against any adverse personnel action.

8. To disclose information to the Department of Justice, or in a proceeding before a court,adjudicative body, or other administrative body before which the VA is authorized to appear, when:(a) The VA, or any component thereof; or (b) any VA employee in his or her official capacity; or (c)any VA employee in his or her individual capacity where the Department of Justice or the VA hasagreed to represent the employee; or (d) the United States, where the VA determines that litigationis likely to affect the VA or any of its components, is a party to litigation or has an interest insuch litigation, and the use of such records by the Department of Justice or the VA is deemed by theVA to be relevant and necessary to the litigation, provided, however, that in each case it has beendetermined that the disclosure is compatible with the purpose for which the records were collected.

9. To disclose in response to a request for discovery or for appearance of a witness, informationthat is relevant to the subject matter involved in a pending judicial or administrative proceeding.

10. To disclose pertinent information to the appropriate Federal, State or local agencyresponsible for investigating, prosecuting, enforcing, or implementing a statute, rule, regulation,or order when the disclosing agency becomes aware of an indication of a violation or potentialviolation of civil or criminal law or regulation.

11. To disclose information to the Office of Management and Budget (OMB) at any stage in thelegislative coordintion and clearance process in connection with private relief legislation as setforth in OMB Circular No. A-19.

12. To disclose information to officials of the Merit Systems Protection Board including theOffice of Special Counsel, the Federal Labor Relations Authority and its general counsel, the EqualEmployment Opportunity Commission, arbitrators, and hearing examiners to the extent necessary tocarry out their authorized duties.

13. To disclose information to survey team members from the Joint Commission on Accreditation ofHealthcare Organizations (JCAHO) when requested in connection with an accreditation review, but onlyto the extent that the information is relevant and necessary to meet JCAHO standards.

14. To disclose to health insurance carriers contracting with the Office of Personnel Managementto provide a health benefits plan under the Federal Employee Health Benefits Program, informationnecessary to verify eligibility for payment of a claim for health benefits or to carry out thecoordination of audit of benefit provisions of such contracts.

15. To locate individuals for health research or survey response and in the production of summarydescriptive statistics and analytical studies (e.g., epidemiological studies) in support of thefunction for which the records are collected and maintained. While published statistics and studiesdo not contain individual identifiers, in some instances the selection of elements of data includedin the study might be structured in such a way as to make the data individually identifiable byinference.

16. To disclose information to the Office of Federal Employees Group Life Insurance that isrelevant and necessary to verify election, declination, or waiver of regular and/or optional lifeinsurance coverage or eligibility for payment of a claim for life insurance.

17. To disclose information, when an individual to whom a record pertains is mentally incompetentor under other legal disability, to any person who is responsible for the care of the individual, tothe extent necessary.

18. To disclose to the agency-appointed representative of an employee all notices,determinations, decisions, or other written communications issued to the employee, in connectionwith an examination ordered by the agency under: (a) Medical evaluation (formerly Fitness for Duty)examinations procedures, or (b) agency-filed disability retirement procedures.

19. To disclose to a requesting agency, organization, or individual the home address and otherinformation concerning those individuals who it is reasonably believed might have contracted anillness or been exposed to or suffered from a health hazard while employed in the Federal workforce.

20. To disclose information to a Federal agency, in response to its request or at the initiationof the VA, in connection with the retention of an employee, the issuance of a security clearance,the conducting of a suitability or security investigation of an individual, the letting of acontract, or the issuance of a license, grant, or other benefit by the other agency, or the lawfulstatutory, administrative or investigative purpose of the agency to the extent that the informationis relevant and necessary to the other agency's decision on the matter.

21. To disclose to any Federal, State, or local government agency, in response to its request orat the initiation of the VA, information relevant and necessary to the lawful, statutory,administrative, or investigatory purpose as it relates to the conduct of job related epidemiologicalresearch or the assurance of compliance with Federal, State, or local government laws on health andsafety in the work environment.

22. To disclose to officials of labor organizations recognized under 5 U.S.C. Chapter 71,analyses using exposure or medical records and employee exposure records, in accordance with therecord access rules of the OSHA, Department of Labor, and subject to the limitations of 29 CFR1910.20(e)(2)(iii)(B).

23. Records from this system of records may be disclosed to a Federal Agency or to a State orlocal government licensing board and/or to the Federation of State Medical Boards or a similarnongovernment entity which maintains records concerning individuals' employment histories orconcerning the issuance, retention or revocation of licenses, certifications, or registrationsnecessary to practice an occupation, profession or specialty, in order for the Agency to obtaininformation relevant to an Agency decision concerning the hiring, retention or termination of anemployee or to inform a Federal Agency or licensing boards or the appropriate nongovernment entitiesabout the health care practices of a terminated, resigned or retired health care employee whoseprofessional health care activity so significantly failed to conform to generally accepted standardsof professional medical practice as to raise reasonable concern for the health and safety ofpatients in the private sector or from another Federal Agency. These records may also be disclosedas part of an ongoing computer matching program to accomplish these purposes.

24. Information in this system of records may be disclosed to a State or local government entitywhich has the legal authority to make decisions concerning the issuance, retention or revocation oflicenses, certifications or registrations required to practice a health care profession, whenrequested in writing by an investigator or supervisory official of the licensing entity for thepurpose of making a decision concerning the issuance, retention or revocation of the license,certification or registration of a named health care professional.

25. Identifying information in this system, including name, address, social security number andother information as is reasonably necessary to identify such individual, may be disclosed to theNational Practitioner Data Bank at the time of hiring and/or clinical privileging/reprivileging ofhealth care practitioners, and other times as deemed necessary by VA, in order for VA to obtaininformation relevant to a Department decision concerning the hiring, privileging/reprivileging,retention or termination of the applicant or employee.

26. Relevant information from this system of records may be disclosed to the NationalPractitioner Data Bank and/or State Licensing Board in the State(s) in which a practitioner islicensed, in which the VA facility is located, and/or in which an act or omission occurred uponwhich a medical malpractice claim was based when VA reports information concerning: (1) Any paymentfor the benefit of a physician, dentist, or other licensed health care practitioner which was madeas the result of a settlement or judgment of a claim of medical malpractice if an appropriatedetermination is made in accordance with agency policy that payment was related to substandard care,professional incompetence or professional misconduct on the part of the individual; (2) a finaldecision which relates to possible incompetence or improper professional conduct that adverselyaffects the clinical privileges of a physician or dentist for a period longer than 30 days; or, (3)the acceptance of the surrender of clinical privileges or any restriction of such privileges by aphysician or dentist either while under investigation by the health care entity relating to possibleincompetence or improper professional conduct, or in return for not conducting such an investigationor proceeding. These records may also be disclosed as part of a computer matching program toaccomplish these purposes.

Storage:

Records are stored in paper folders, microfiche, magnetic discs, magnetic tape, and on filecards, X-rays, or other medical reports and forms. These records are stored in VA medical,personnel, dispensary, health, safety or other designated offices at Central Office and fieldfacilities. Information in the Decentralized Hospital Computer Program (DHCP) system is stored athealth care facilities.

Records are retrieved by the employee's name, date of birth, social security number, or anycombination of those identifiers.

Records are stored in locked file cabinets or locked rooms. Generally, file areas are lockedafter normal duty hours. Automated records are protected by restricted access procedures and audittrails. Access to Employee Medical File System records is strictly lilmited to VA or contractorofficials with a bona fide need for access to the records. Strict control measures are enforced toensure that access to and disclosure from these records are limited to a "need-to-know basis." In VACentral Office these records are maintained in staffed rooms during working hours. During nonworkinghours, there is limited access to the building with visitor control by security personnel. Access tothe DHCP computer rooms within the health care facilities is generally limited by appropriatelocking devices and restricted to authorized VA employees and vendor personnel. Automated dataprocessing peripheral devices are generally placed in secure areas (areas that are locked or havelimited access) or are otherwise protected. Information in the DHCP system may be accessed byauthorized VA employees. Access to file information is controlled at two levels; the systemrecognizes authorized employees by a series of individually unique passwords/codes as a part of eachdata message, and the employees are limited to only that information in the file which is needed inthe performance of their official duties. Drug testing records will be maintained in accordance withthe Urgent Relief for the Homeless Supplemental Appropriations Act of 1987, Pub. L. No. 100-71, Section 503, 101 Stat. 468 (1987). Contractor laboratories are subject to the same restrictionsas VA employees.

Records are retained in accordance with records retention standards approved by theArchivist of the United States, the National Archives and Records Administration, and published inAgency Records Control Schedules. Records arising in connection with employee drug testing underExecutive Order 12564 are generally retained for up to 2 years. Records are destroyed by shredding,burning, or by erasing the magnetic media. Automated storage media is retained and disposed of inaccordance with disposition authorization approved by the Archivist of the United States.

Director, Office of Personnel and Labor Relations (05), VA Central Office, 810 VermontAvenue NW, Washington, DC 20420.

Individuals wishing to inquire whether this sytem of records contains records on them shouldfollow the appropriate procedure listed below.

a. Current employees. Current employees should contact the local facility at which they areemployed. Individuals must furnish such identifying information as required by VA for their recordsto be located and identified.

b. Former employees. Former employees should contact the local facility at which they wereemployed. Individuals submitting requests must submit the following information for their records tobe located and identified: (1) Full name, (2) date of birth, (3) social security number, (4) nameand location of VA facility where last employed and dates of employment, and (5) signature.

Individuals requesting access to and contesting the contents of records must submit thefollowing information for their records to be located and identified: (1) Full name, (2) date ofbirth, (3) social security number, (4) name and location of VA facility where last employed anddates of employment, and (5) signature.

(See Record Access Procedures above).

Records in this system are obtained from: The individual to whom the records pertain, VAemployee health unit staff, Federal and private sector medical practitioners and treatmentfacilities, supervisors/managers and other VA officials, testimony of witness, and other VA records.

09VA05Employee Unfair Labor Practice Charges and Complaints, Negotiated Agreement Grievances andArbitrations-VA

VA station personnel offices, whose address locations are listed in VA Appendix 1 at the endof this document.

VA employees or labor union representatives who have filed, in the name of VA employees,unfair labor practice charges or complaints and negotiated agreement grievances.

Various material, considered pertinent by parties to proceedings, needed for processingcharges, complaints, grievances and arbitrations.

Executive Order 11491 as amended.

1. In the event that a system of records maintained by this agency to carry out its functionindicates a violation or potential violation of law, whether civil, criminal or regulatory in natureand whether arising by general statute or particular program statute, or by regulation, rule ororder issued pursuant thereto, the relevant records in the system of records may be referred, as aroutine use, to the appropriate agency, whether Federal, State, local or foreign, charged with theresponsibility of investigation or prosecuting such violation or charged with enforcing orimplementing the statute, or rule, regulation or order issued pursuant thereto.

2. Files may be released to arbitrators for processing arbitrations and to authorized Departmentof Labor officers for processing unfair labor practice complaints.

3. Disclosure may be made to a congressional office from the record of an individual in responseto an inquiry from the congressional office made at the request of that individual.

4. Disclosure may be made to NARA (National Archives and Records Administration) GSA (GeneralServices Administration) in records management inspections conducted under authority of 44 U.S.C.2904 and 2906.

5. Records from this system of records may be disclosed to a Federal Agency or to a State orlocal government licensing board and/or to the Federation of State Medical Boards or a similarnongovernment entity which maintains records concerning individuals' employment histories orconcerning the issuance, retention or revocation of licenses, certifications, or registrationnecessary to practice an occupation, profession or specialty , in order for the Agency to obtaininformation relevant to an Agency decision concerning the hiring, retention or termination of anemployee or to inform a Federal Agency or licensing boards or the appropriate nongovernment entitiesabout the health care practices of a terminated, resigned or retired health care employee whoseprofessional health care activity so significantly failed to conform to generally accepted standardsof professional medical practice as to raise reasonable concern for the health and safety ofpatients in the private sector or from another Federal Agency. These records may also be disclosedas part of an ongoing computer matching program to accomplish these purposes.

6. Identifying information in this system, including name, address, social security number andother information as is reasonably necessary to identify such individual, may be disclosed to theNational Practitioner Data Bank at the time of hiring and/or clinical privileging/reprivileging ofhealth care practitioners, and other times as deemed necessary by VA, in order for VA to obtaininformation relevant to a Department decision concerning the hiring, privileging/reprivileging,retention or termination of the applicant or employee.

7. Relevant information from this system of records may be disclosed to the National PractitionerData Bank and/or State Licensing Board in the State(s) in which a practitioner is licensed, in whichthe VA facility is located, and or in which an act or omission occurred upon which a medicalmalpractice claim was based when VA reports information concerning: (1) Any payment for the benefitof a physician, dentist, or other licensed health care practitioner which was made as the result ofa settlement or judgment of a claim of medical malpractice if an appropriate determination is madein accordance with agency policy that payment was related to substandard care, professionalincompetence or professional misconduct on the part of the individual; (2) a final decision whichrelates to possible incompetence or improper professional conduct that adversely affects theclinical privileges of a physician or dentist for a period longer than 30 days; or, (3) theacceptance of the surrender of clinical privileges or any restriction of such privileges by aphysician or dentist either while under investigation by the health care entity relating to possibleincompetence or improper professional conduct, or in return for not conducting such an investigationor proceeding. These records may also be disclosed as part of a computer matching program toaccomplish these purposes.

Storage:

Paper documents in files.

Alphabetically by name at some VA stations. Some stations do not maintain recordsretrievable by name or other personal identifier.

Access to files is restricted to authorized Va employees in the Personnel Office and tooperating officials.

Records are retained indefinitely.

Officials maintaining the system-VA Personnel Officers where records are maintained. (See VAAppendix 1 for local addresses.) Official responsible for policies and procedures-AsistantAdministrator for Personnel (05), VA Central Office, Washington, DC 20420.

VA station Personnel Officer. Individual should provide full name, social security numberand date and nature of proceeding involved.

Individuals or representatives designated in writing may contact their servicing PersonnelOffice for gaining access to their records and contesting the contents thereof.

(See Record Access Procedures above.)

VA officials, employees, and labor organization officials.

11VA51 Criminal Investigations (11VA51)

None.

Department of Veterans Affairs (VA), Office of Inspector General (OIG), Office of Assistant Inspector General for Management and Administration (53), 810 Vermont Avenue NW, Washington, DC 20420.

Assistant Inspector General for Management and Administration (53), Department of Veterans Affairs, Office of Inspector General, 810 Vermont Avenue NW, Washington, DC 20420, (202) 461-4760, VAOIG.ChiefInformationOfficer@va.gov

Inspector General Act of 1978, Public Law (P.L.) 95-452, 5 U.S.C. App., as amended through P.L. 115-254 (IG Act).

The purpose of this system of records is to compile evidence to prove or disprove criminal conduct, identify individual criminal offenders and alleged offenders, and identify witnesses and documents relevant to the investigation of the allegations. The records and information in the system are used in federal and state grand jury proceedings, pre-trial negotiations, plea agreements, pre-trial diversions, court hearings and trials. The records and information in the system may also be used in administrative proceedings when administrative action is taken against the subject of the investigation. VA OIG is modifying the system of records to give notice of changes to the system location and system manager, and to reflect amendments to the authority under which the system of records is maintained.

The following categories of individuals will be covered by the system: (1) employees, (2) veterans and other VA beneficiaries, and (3) private citizens, such as contractors, who conduct official business with the VA, or private citizens whose actions affect or relate to the programs and operations of VA. The individuals who are or have been the subjects of investigations are those alleged to have violated criminal laws, either federal or state, either in the performance of their official duties or related to the programs and operations of VA.

Records and information in this system include reports of criminal investigations of the VA OIG, Office of Investigations. These reports may include (1) a narrative summary or synopsis, (2) allegations of specific wrongdoing or crimes committed, (3) progress reports, (4) exhibits or attachments to the reports, (5) internal documentation and memoranda, and (6) affidavits or sworn statements. The name of the subject of an investigation, his or her title, his or her date of birth, his or her social security number, his or her home address, the station at which an investigation took place, the OIG’s case number, the time period the investigation took place, and the outcome of the case are maintained in an electronic database and in hard copy files.

Information is obtained from VA employees, third parties (e.g., a veteran, VA beneficiary, VA contractor, or private party), the Government Accountability Office, VA records, congressional, federal, state, and local offices or agencies.

1. Congress: VA may disclose information from the record of an individual in response to an inquiry from a congressional office made at the request of that individual.

VA must be able to provide information about individuals to adequately respond to inquiries from Members of Congress at the request of constituents who have sought their assistance.

2. Data breach response and remedial efforts: VA may, on its own initiative, disclose information from this system to appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality of information in the system of records has been compromised; (2) the Department has determined that as a result of the suspected or confirmed compromise there is a risk of embarrassment or harm to the reputations of the record subjects, harm to economic or property interests, identity theft or fraud, or harm to the security, confidentiality, or integrity of this system or other systems or programs (whether maintained by the Department or another agency or entity) that rely upon the potentially compromised information; and (3) the disclosure is to agencies, entities, or persons whom VA determines are reasonably necessary to assist or carry out the Department’s efforts to respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm.

This routine use permits disclosures by the Department to respond to a suspected or confirmed data breach, including the conduct of any risk analysis or provision of credit protection services as provided in 38 U.S.C. 5724.

a. Effective Response. A federal agency’s ability to respond quickly and effectively in the event of a breach of federal data is critical to its efforts to prevent or minimize any consequent harm. An effective response necessitates disclosure of information regarding the breach to those individuals affected by it, as well as to persons and entities in a position to cooperate, either by assisting in notification to affected individuals or playing a role in preventing or minimizing harms from the breach.

b. Disclosure of Information. Often, the information to be disclosed to such persons and entities is maintained by federal agencies and is subject to the Privacy Act (5 U.S.C. § 552a). The Privacy Act prohibits the disclosure of any record in a system of records by any means of communication to any person or agency absent the written consent of the subject individual, unless the disclosure falls within one of twelve statutory exceptions. In order to ensure an agency is in the best position to respond in a timely and effective manner, in accordance with 5 U.S.C. § 552a(b)(3) of the Privacy Act, agencies should publish a routine use for appropriate systems specifically applying to the disclosure of information in connection with response and remedial efforts in the event of a data breach.

c. Data breach response and remedial efforts with another Federal agency VA may, on its own initiative, disclose information from this system to another Federal agency or Federal entity, when VA determines that information from this system of records is reasonably necessary to assist the recipient agency or entity in (1) responding to a suspected or confirmed breach or (2) preventing, minimizing, or remedying the risk of harm to individuals, the recipient agency or entity (including its information systems, programs, and operations), the Federal Government, or national security, resulting from a suspected or confirmed breach.

3. Law Enforcement: VA may, on its own initiative, disclose information in this system which is relevant to a suspected or reasonably imminent violation of law, whether civil, criminal or regulatory in nature and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, to a federal, state, local, tribal, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule or order. On its own initiative, VA may also disclose the names and addresses of veterans and their dependents to a federal agency charged with the responsibility of investigating or prosecuting civil, criminal or regulatory violations of law, or charged with enforcing or implementing the statute, regulation, rule or order issued pursuant thereto.

VA must be able to provide on its own initiative information that pertains to a violation of laws to law enforcement authorities to enable authorities to investigate and enforce those laws. Under 38 U.S.C. § 5701(a) and (f), VA may disclose the names and addresses of veterans and their dependents to federal entities with law enforcement responsibilities. This is distinct from the authority to disclose records in response to a qualifying request from a law enforcement entity, as authorized by Privacy Act subsection 5 U.S.C. § 552a(b)(7).

4. Litigation: VA may disclose information from this system of records to the Department of Justice (DoJ), either on VA's initiative or in response to DoJ's request for the information, after either VA or DoJ determines that such information is relevant to DoJ's representation of the United States or any of its components in legal proceedings before a court or adjudicative body, provided that, in each case, the agency also determines prior to disclosure that release of the records to the DoJ is a use of the information contained in the records that is compatible with the purpose for which VA collected the records. VA, on its own initiative, may disclose records in this system of records in legal proceedings before a court or administrative body after determining that the disclosure of the records to the court or administrative body is a use of the information contained in the records that is compatible with the purpose for which VA collected the records.

To determine whether to disclose records under this routine use, VA will comply with the guidance promulgated by the Office of Management and Budget in a May 24, 1985, memorandum entitled "Privacy Act Guidance—Update," currently posted at http://www.whitehouse.gov/omb/inforeg/guidance1985.pdf.

VA must be able to provide information to DoJ in litigation where the United States or any of its components is involved or has an interest. A determination would be made in each instance that under the circumstances involved, the purpose is compatible with the purpose for which VA collected the information. This routine use is distinct from the authority to disclose records in response to a court order under subsection (b)(11) of the Privacy Act, 5 U.S.C. § 552(b)(11), or any other provision of subsection (b), in accordance with the court's analysis in Doe v. DiGenova, 779 F.2d 74, 78-85 (D.C. Cir. 1985) and Doe v. Stephens, 851 F.2d 1457, 1465-67 (D.C. Cir. 1988).

5. Contractors: VA may disclose information from this system of records to individuals, organizations, private or public agencies, or other entities or individuals with whom VA has a contract or agreement to perform such services as VA may deem practicable for the purposes of laws administered by VA, in order for the contractor, subcontractor, public or private agency, or other entity or individual with whom VA has a contract or agreement to perform services under the contract or agreement.

This routine use includes disclosures by an individual or entity performing services for VA to any secondary entity or individual to perform an activity that is necessary for individuals, organizations, private or public agencies, or other entities or individuals with whom VA has a contract or agreement to provide the service to VA.

This routine use, which also applies to agreements that do not qualify as contracts defined by federal procurement laws and regulations, is consistent with OMB guidance in OMB Circular A-130, App. I, paragraph 5a(1)(b) that agencies promulgate routine uses to address disclosure of Privacy Act-protected information to contractors to enable them to perform the services and contracts for the agency.

6. Equal Employment Opportunity Commission (EEOC): VA may disclose information from this system to the EEOC when requested in connection with investigations of alleged or possible discriminatory practices, examination of federal affirmative employment programs, or other functions of the Commission as authorized by law or regulation.

VA must be able to provide information to EEOC to assist it in fulfilling its duties to protect employees' rights, as required by statute and regulation.

7. Federal Labor Relations Authority (FLRA): VA may disclose information from this system to the FLRA, including its General Counsel, information related to the establishment of jurisdiction, investigation, and resolution of allegations of unfair labor practices, or in connection with the resolution of exceptions to arbitration awards when a question of material fact is raised; for it to address matters properly before the Federal Services Impasses Panel, investigate representation petitions, and conduct or supervise representation elections.

VA must be able to provide information to FLRA to comply with the statutory mandate under which it operates.

8. Merit Systems Protection Board (MSPB): VA may disclose information from this system to the MSPB, or the Office of the Special Counsel, when requested in connection with appeals, special studies of the civil service and other merit systems, review of rules and regulations, investigation of alleged or possible prohibited personnel practices, and such other functions promulgated in 5 U.S.C. 1205 and 1206, or as authorized by law.

VA must be able to provide information to MSPB to assist it in fulfilling its duties as required by statute and regulation.

9. National Archives and Records Administration (NARA) and General Services Administration (GSA): VA may disclose information from this system to NARA and GSA in records management inspections conducted under title 44, U.S.C.

NARA is responsible for archiving old records which are no longer actively used but may be appropriate for preservation, and for the physical maintenance of the Federal government’s records. VA must be able to provide the records to NARA in order to determine the proper disposition of such records.

10. The agency may disclose any information in this system, except the name and address of a veteran, to a federal, state, or local agency maintaining civil or criminal violation records or other pertinent information such as prior employment history, prior federal employment background investigations, and/or personal or educational background in order for VA to obtain information relevant to the hiring, transfer, or retention of an employee, the letting of a contract, the granting of a security clearance, or the issuance of a grant or other benefit. The name and address of a veteran may be disclosed to a federal agency under this routine use if this information has been requested by the federal agency to respond to the VA inquiry.

11. To assist attorneys in representing their clients, the agency may disclose any information in this system to attorneys representing subjects of investigations, including veterans, federal government employees, retirees, volunteers, contractors, subcontractors, or private citizens, except where VA has decided release is inappropriate under Title 5, United States Code, Section 552a(j) and (k).

12. Any information in this system of records may be disclosed, in the course of presenting evidence to a court, magistrate, administrative tribunal, or grand jury, including disclosures to opposing counsel in the course of such proceedings or in settlement negotiations.

13. The agency may disclose any information in this system to any source or person, either private or governmental, to the extent necessary to secure from such source or person information relevant to, and sought in furtherance of, an investigation, review, or inspection.

14. The agency may disclose any information in this system, except the name and address of a veteran, to federal, state, or local professional, regulatory, or disciplinary organizations or associations, including but not limited to bar associations, state licensing boards, and similar professional entities, for use in disciplinary proceedings and inquiries preparatory thereto, where VA determines that there is good cause to question the legality or ethical propriety of the conduct of a person employed by VA or a person representing a person in a matter before VA. The name and address of a veteran may be disclosed to a federal agency under this routine use if this information has been requested by the federal agency to enable it to respond to the VA inquiry.

Records and information are stored electronically in the VA OIG's new EMS (Enterprise Management System) or legacy MCI (Master Case Index) databases and servers at the VA OIG's office at 801 I Street NW, Washington, DC 20420, in the office of the VA OIG's Information Technology Division. Backup records are stored on magnetic disc, tape and CD–ROM and may also be retained in hard copy format in secure file folders. The VA OIG Office of Investigations, Hotline Division is responsible for electronically inputting records and information received from complainants, referrals and correspondence related to the initiation of a case, and final reports. Information inputted electronically includes all correspondence to and from complainants, correspondence (including e-mail messages) to and among VA OIG organizational elements about complaints, and correspondence to and from any VA component to which a case was referred. Complaints and information about VA employees, including all investigative reports and work papers, are maintained in electronic files with restricted access limited to those with a need to know for their the official duties, including personnel in the VA OIG Office of Investigations, VA OIG Human Resources Management Division, VA OIG attorneys, and VA OIG management officials responsible for supervising any VA OIG employee who is the subject of an internal investigation. Hard copies of records and information are discussed in the storage section below.

STORAGE:

Hard copies of documents and information are maintained by the OIG organization that conducts the review, inspection, or investigation. For example, the Administrative

Investigations Division, at VA OIG headquarters, maintains hard copies of an investigative file which contains a case referral from Hotline, the final report, all documentation supporting the final report, draft reports, correspondence, and all information collected as part of the investigation. Similarly, the VA OIG Office of

Healthcare Inspections (OHI) maintains hard copies of its investigations (final reports and supporting documentation). Other records and information (i.e., work papers) about investigations related to individuals compiled by OHI are maintained in the OHI field office that conducted the investigation. Any internal VA OIG investigations on VA OIG employees, conducted prior to the implementation of electronic files, are maintained in hard copy only and are secured in the Office of Investigations, Analysis and Oversight Division (51X). Access to those files is highly restricted.

Information and records are retrieved by EMS or MCI case number and the name of the subject of the investigation. Scanned documents, reports and other uploaded information that are made part of the electronic file cannot be searched or retrieved from the EMS or MCI databases as part of a general search.

Information in the system is protected from unauthorized access through administrative, physical, and technical safeguards. Access to the hard copy and computerized information is restricted to authorized OIG personnel on a need-to-know basis. Hard copy records are maintained in offices that are restricted during work hours or are locked after duty hours. The headquarters building is protected by security guards and access is restricted during non-duty hours. Access to the computerized information is limited to VA OIG employees by means of passwords and authorized user identification codes. Computer system documentation is maintained in a secure environment in the Office of Inspector General, VA Central Office.

Records will be maintained and disposed of in accordance with a records disposition authority approved by the Archivist of the United States.

Assistant Inspector General for Management and Administration (53), Department of Veterans Affairs, Office of Inspector General, 810 Vermont Avenue NW, Washington, DC 20420.

An individual who wishes to determine whether a record is being maintained by the Assistant Inspector General for Investigations, under his or her name in this system or wishes to determine the contents of such records should submit a written request to the Assistant Inspector General for Management and Administration (53). However, a majority of records in this system are exempt from the notification requirements under 5 U.S.C. 552a (j) and (k). To the extent that records in this system of records are not subject to exemption, they are subject to notification. A determination as to whether an exemption applies shall be made at the time a request for notification is received.

An individual who seeks access to or wishes to contest records maintained under his or her name in this system must submit a written request to the Chief, Information Release Office (50CI). However, a majority of records in this system are exempt from the records access and contesting requirements under 5 U.S.C. 552a (j) and (k). To the extent that records in this system of records are not subject to exemption, they are subject to access and contest. A determination as to whether an exemption applies shall be made at the time a request for access or contest is received.

(See records access procedures above.)

Information is obtained from VA employees, third parties (e.g., a veteran, VA beneficiary, VA contractor, or private party), the Government Accountability Office, Department of Veterans Affairs records, congressional, federal, state, and local offices or agencies.

Under 5 U.S.C. 552a(j)(2), the head of any agency may exempt any system of records within the agency from certain provisions of the Privacy Act, if the agency or component that maintains the system performs as its principal function any activities pertaining to the enforcement of criminal laws. The Inspector General Act of 1978, Public Law 95–452 (IG Act), as amended, mandates that the Inspector General recommend policies for and to conduct, supervise, and coordinate activities in the Department of Veterans Affairs and between VA and other Federal, State and local governmental agencies with respect to: (1) The prevention and detection of fraud in programs and operations administered or financed by VA and (2) the identification and prosecution of participants in such fraud. Under the IG Act, whenever the Inspector General has reasonable grounds to believe there has been a violation of Federal criminal law, the Inspector General must report the matter expeditiously to the Attorney General. This system of records has been created in major part to support the criminal law-related activities assigned by the Inspector General to the Assistant Inspector General for Investigations. These activities constitute a principal function of the Inspector General’s Hotline/Complaint Center staff. In addition to principal functions pertaining to the enforcement of criminal laws, the Inspector General may receive and investigate complaints and allegations from various sources concerning the possible existence of activities constituting non-criminal violations of law, rules or regulations; mismanagement; gross waste of funds; abuses of authority or substantial and specific danger to the public health and safety. This system of records also exists to support inquiries by the Assistant Inspectors General for Auditing, for Management and Administration, for Administrative Investigations, and for Healthcare Inspections into non-criminal matters. Based upon the foregoing, the Secretary of Veterans Affairs has exempted this system of records, to the extent that it encompasses information pertaining to criminal law-related activities, from the following provisions of the Privacy Act of 1974, as permitted by 5 U.S.C. 552a(j)(2): 5 U.S.C. 552a(c) (3) and (4); 5 U.S.C. 552a(d); 5 U.S.C. 552a(e) (1), (2) and (3); 5 U.S.C. 552a(e)(4) (G), and (H) and (I); 5 U.S.C. 552a(e) (5) and (8); 5 U.S.C. 552a(f); 5 U.S.C. 552a(g).

The Secretary of Veterans Affairs has also exempted this system of records to the extent that it does not encompass information pertaining to criminal law related activities under 5 U.S.C. 552a(j)(2) from the following provisions of the Privacy Act of 1974, as permitted by 5 U.S.C. 552a(k)(2): 5 U.S.C. 552a(c)(3); 5 U.S.C. 552a(d); 5 U.S.C. 552a(e)(1); 5 U.S.C. 552a(e)(4) (G), (H) and (I); 5 U.S.C. 552a(f).

REASONS FOR EXEMPTIONS:

The exemption of information and material in this system of records is necessary in order to accomplish the law enforcement functions of the Office of Inspector General, e.g., to prevent subjects of investigations from frustrating the investigatory process by discovering the scope and progress of an investigation, to prevent the disclosure of investigative techniques, to fulfill commitments made to protect the confidentiality of sources, to maintain access to sources of information and to avoid endangering these sources and law enforcement personnel.

[See the last full Federal Register notice, 73 FR 46708, Aug. 11, 2008].

13VA047 Individuals Submitting Invoices-Vouchers for Payment and Accounting Transactional Data-VA 13VA047

The information in this system is unclassified.

VA Data Processing Center, Austin, Texas and fiscal offices of Central Office; field stations where fiscal transactions are processed; and application server located in the VA managed enterprise service cloud enclave.

Tammy Watson, System Owner, VA Financial Services Center (FSC), Austin, TX 78741

31 U.S. Code § 3512- Executive Agency Accounting and other Financial Management Reports and Plans; Federal Managers’ Financial Integrity Act Section 2 of 1982; Federal Financial Management Improvement Act of 1996; E-Government Act of 2002 Title III., Federal Information Security Modernization Act (FISMA) of 2014; Clinger Cohen Act of 1996; 38 CFR Part 17 §§17.120-17.132; OMB Circular A-123, Management’s Responsibility for Internal Control; and OMB Circular A-127, Financial Management Systems.

Individuals Submitting Invoices-Vouchers for Payment and Accounting Transactional Data-VA is a VA-wide financial management system of records utilized in VA’s IT accounting systems for payment of benefits, vendor payments, invoice payment processing, and payroll purposes. Information is collected from recipients, vendors, VA administrations, medical centers, and other Federal entities for rendering payment.

Contractors, vendors, salaried employees, non-salaried employees, consultants, physicians and dentists, and patients and veterans.

Commercial Vendor identification listings, invoiced payment records, claimant information, and banking and financial accounting information

commercial vendors; individual or legal representative as part of an application for a benefit, contract or reimbursement; Data could potentially be obtained from a VA administration, facility and/or medical center; Department of Treasury; Internal Revenue Service; and other Federal entities.

To the extent that records contained in the system include information protected by 45 CFR parts 160 and 164, i.e., individually identifiable health information, and 38 U.S.C. § 7332, i.e., medical treatment information related to drug abuse, alcoholism or alcohol abuse, sickle cell anemia or infection with the human immunodeficiency virus, that information cannot be disclosed under a routine use unless there is also specific statutory authority in 38 U.S.C. § 7332 and regulatory authority in 45 CFR parts 160 and 164 permitting disclosure.

1. Congress. VA may disclose information from the record of an individual in response to an inquiry from the congressional office made at the request of that individual. VA must be able to provide information about individuals to adequately respond to inquiries from Members of Congress at the request of constituents who have sought their assistance.

2. Data breach response and remedial efforts. To appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that there has been a breach of the system of records,· (2) VA has determined that as a result of the suspected or confirmed breach there is a risk of harm to individuals, VA (including its information systems, programs, and operations), the Federal Government, or national security; and (3) the disclosure made to such agencies, entities, and persons is reasonably necessary to assist in connection with VA efforts to respond to the suspected or confirmed breach or to prevent, minimize, or remedy such harm.

3. Data breach response and remedial efforts with another Federal agency. To another Federal agency or Federal entity, when VA determines that information from this system of records is reasonably necessary to assist the recipient agency or entity in (1) responding to a suspected or confirmed breach or (2) preventing, minimizing, or remedying the risk of harm to individuals, the recipient agency or entity (including its information systems, programs, and operations), the Federal Government, or national security, resulting from a suspected or confirmed breach.

4. Law Enforcement. VA may disclose information in this system, except the names and home addresses of veterans and their dependents, which is relevant to a suspected or reasonably imminent violation of law, whether civil, criminal or regulatory in nature and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, to a Federal, State, local, Tribal, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule or order. VA may also disclose the names and addresses of veterans and their dependents to a Federal agency charged with the responsibility of investigating or prosecuting civil, criminal or regulatory violations of law, or charged with enforcing or implementing the statute, regulation, rule or order issued pursuant thereto.

5. Litigation. It shall be a routine use of the records in this system of records to disclose them to the Department of Justice when

(e) VA, or any component thereof; or

(f) any employee of VA in his or her official capacity; or

(g) any employee of VA in his or her individual capacity where the Department of Justice has agreed to represent the employee; or

(h) the United States, where VA determines that litigation is likely to affect VA or any of its components is a party to litigation or has an interest in such litigation and the use of such records by the Department of Justice is deemed by VA to be relevant and necessary to the litigation.

6. Contractors. VA may disclose information from this system of records to individuals, organizations, private or public agencies, or other entities or individuals with whom VA has a contract or agreement to perform such services as VA may deem practicable for the purposes of laws administered by VA, in order for the contractor, subcontractor, public or private agency, or other entity or individual with whom VA has a contract or agreement to perform services under the contract or agreement. This routine use includes disclosures by an individual or entity performing services for VA to any secondary entity or individual to perform an activity that is necessary for individuals, organizations, private or public agencies, or other entities or individuals with whom VA has a contract or agreement to provide the service to VA. This routine use also applies to agreements that do not qualify as contracts defined by Federal procurement laws and regulations.

7. EEOC. VA may disclose information from this system to the Equal Employment Opportunity Commission (EEOC) when requested in connection with investigations of alleged or possible discriminatory practices, examination of Federal affirmative employment programs, or other functions of the Commission as authorized by law or regulation. VA must be able to provide information to EEOC to assist it in fulfilling its duties to protect employees’ rights, as required by statute and regulation.

8. FLRA. VA may disclose information from this system to the Federal Labor Relations Authority (FLRA), including its General Counsel, information related to the establishment of jurisdiction, investigation, and resolution of allegations of unfair labor practices, or in connection with the resolution of exceptions to arbitration awards when a question of material fact is raised; for it to address matters properly before the Federal Services Impasses Panel, investigate representation petitions, and conduct or supervise representation elections. VA must be able to provide information to FLRA to comply with the statutory mandate under which it operates.

9. MSPB. VA may disclose information from this system to the Merit Systems Protection Board (MSPB), or the Office of the Special Counsel, when requested in connection with appeals, special studies of the civil service and other merit systems, review of rules and regulations, investigation of alleged or possible prohibited personnel practices, and such other functions promulgated in 5 U.S.C. §§ 1205 and 1206, or as authorized by law. VA must be able to provide information to MSPB to assist it in fulfilling its duties as required by statute and regulation.

10. NARA. VA may disclose information from this system to the National Archives and Records Administration (NARA) in records management inspections conducted under Title 44, U.S.C. NARA is responsible for archiving old records which are no longer actively used but may be appropriate for preservation, and for the physical maintenance of the Federal government’s records. VA must be able to provide the records to NARA in order to determine the proper disposition of such records.

11. Federal Agencies, for Computer Matches. VA may disclose identifying information, including social security number, concerning veterans, spouses of veterans, and the beneficiaries of veterans to other federal agencies for the purpose of conducting computer matches to obtain information to determine or verify eligibility of veterans receiving VA medical care under Title 38, U.S.C. Office Enterprise Integration (OEI) may disclose limited individual identification information to another Federal agency for the purpose of matching and acquiring information held by that agency for OPP to use for the purposes stated for this system of records.

12. Federal Agencies, for Litigation. VA may disclose information to another federal agency, court, or party in litigation before a court or other administrative proceeding conducted by an agency, if VA is a party to the proceeding and needs to disclose the information to protect its interests

13. Federal Agencies, Hospitals, for Referral by VA. VA may disclose relevant health care information to: (1) a federal agency or non-VA health care provider or institution when VA refers a patient for hospital or nursing home care or medical services, or authorizes a patient to obtain non-VA medical services and the information is needed by the federal agency or non-VA institution on provider to perform the services; or (2) a federal agency or to a non-VA hospital (federal, state, and local public or private) or other medical installation having hospital facilities, organ banks, blood banks, or similar institutions, medical schools or clinics, or other groups or individuals that have contracted or agreed to provide medical services or share the use of medical resources under the provisions of 38 U.S.C. §§ 513, 7409, 8111, or 8153, when treatment is rendered by VA under the terms of such contract or agreement or the issuance of an authorization, and the information is needed for purposes of medical treatment and/or follow-up, determining entitlement to a benefit, or for VA to effect recovery of the costs of the medical care.

14. Federal Agencies, for Recovery of Medical Care Costs. VA may disclose patient identifying information to federal agencies and VA and government-wide third-party insurers responsible for payment of the cost of medical care for the identified patients, in order for VA to seek recovery of the medical care costs. These records may also be disclosed as part of a computer matching program to accomplish this purpose.

15. Researchers, for Research. VA may disclose information from this system, except the names and home addresses of veterans and their dependents (unless name and address is furnished by the requester), for research purposes determined to be necessary and proper, to epidemiological and other research facilities approved by the Under Secretary for Health.

16. Treasury, IRS. VA may disclose the name of a veteran or beneficiary, other information as is reasonably necessary to identify such individual, and any other information concerning the individual’s indebtedness by virtue of a person’s participation in a benefits program administered by VA, may be disclosed to the Department of the Treasury, Internal Revenue Service, for the collection of Title 38 benefit overpayments, overdue indebtedness, and/or costs of services provided to an individual not entitled to such services, by the withholding of all or a portion of the person’s Federal income tax refund. The purpose of this disclosure is to collect a debt owed the VA by an individual by offset of his or her Federal income tax refund.

17. Treasury, to Report Waived Debt as Income. VA may disclose an individual’s name, address, social security number, and the amount (excluding interest) of any indebtedness which is waived under 38 U.S.C. § 3102, compromised under 4 C.F.R. Part 103, otherwise forgiven, or for which the applicable statute of limitations for enforcing collection has expired, to the Department of the Treasury, Internal Revenue Service, as a report of income under 26 U.S.C. § 61(a)(12).

18. Treasury, for Payment or Reimbursement. VA may disclose information to the Department of the Treasury to facilitate payments to physicians, clinics, and pharmacies for reimbursement of services rendered, and to veterans for reimbursements of authorized expenses, or to collect, by set off or otherwise, debts owed the United States.

19. Guardians Ad Litem, for Representation.VA may disclose information to a fiduciary or guardian ad litem in relation to his or her representation of a claimant in any legal proceeding, but only to the extent necessary to fulfill the duties of the fiduciary or guardian ad litem. This disclosure permits VA to provide individual information to an appointed VA Federal fiduciary or to the individual’s guardian ad litem that is needed to fulfill appointed duties.

20. Guardians, for Incompetent Veterans. VA may disclose relevant information from this system of records in the course of presenting evidence to a court, magistrate, or administrative tribunal; in matters of guardianship, inquests, and commitments; to private attorneys representing veterans rated incompetent in conjunction with issuance of Certificates of Incompetency; and to probation and parole officers in connection with court-required duties.

21. Claims Representatives. VA may disclose information from this system of records relevant to a claim of a veteran or beneficiary, such as the name, address, the basis and nature of a claim, amount of benefit payment information, medical information, and military service and active duty separation information, at the request of the claimant to accredited service organizations, VA-approved claim agents, and attorneys acting under a declaration of representation, so that these individuals can aid claimants in the preparation, presentation, and prosecution of claims under the laws administered by VA. The name and address of a claimant will not, however, be disclosed to these individuals under this routine use if the claimant has not requested the assistance of an accredited service organization, claims agent or an attorney. VA must be able to disclose this information to accredited service organizations, VA-approved claim agents, and attorneys representing veterans so they can assist veterans by preparing, presenting, and prosecuting claims under the laws administered by VA.

22. Third Party, for Benefit or Discharge. Health care information concerning a non-judicially declared incompetent patient may be disclosed to a third party upon the written authorization of the patient’s next of kin in order for the patient, or, consistent with the best interest of the patient, a member of the patient’s family, to receive a benefit to which the patient or family member is entitled, or, to arrange for the patient’s discharge from a VA medical facility. Sufficient data to make an informed determination will be made available to such next of kin. If the patient’s next of kin are not reasonably accessible, the Chief of Staff, Director, or designee of the custodial VA medical facility may disclose health information for these purposes.

Records are stored electronically on a VA server, in paper folders, magnetic discs, magnetic tape, and in a momentum cloud application. Paper documents may be scanned/digitized and stored for viewing electronically.

VA Directive 6300, Records and Information Management; VA Directive 6502, VA Enterprise Privacy Program; and VA Handbook 6300.4, Procedures for Processing Requests for Records Subject to the Privacy Act.

Agency policy and responsibility for media and electronic sanitization is explicated in VA Handbook 6500.1, Electronic Media Sanitization. This Handbook sets forth policies and responsibilities for the proper sanitization of electronic media prior to repair, disposal, reuse, or recycling. These guidelines are in accordance with Federal Information Processing Standard (FIPS) 200, Minimum Security Requirements for Federal Information and Information Systems; and NIST Special Publication 800-88 Revision 1, Guidelines for Media Sanitization.

VA Directive 6371, Destruction of Temporary Paper Records, is Agency policy for the destruction of temporary paper records.

VA will store records produced within this system of records in an area that is physically and technologically secure from access by unauthorized persons at all times. Only authorized personnel will transport records within this system of records. VA will process records produced within this system of records under immediate supervision and control of authorized personnel in a manner that will protect the confidentiality of the records, so that unauthorized persons cannot retrieve any records by computer, remote terminal, or other means. VA will store records using FIPS 140-2 compliant encryption. Systems personnel must enter personal identification numbers when accessing records on the agencies' systems. VA will strictly limit authorization to those electronic records areas necessary for the authorized analyst to perform his or her official duties.

An individual wanting notification or access, including contesting the record, should mail or deliver a request to the office identified in the SORN. If an individual does not know the "office concerned," the request may be addressed to the following with below requirements: PO or FOIA/PO of any VA field station or the Department of Veterans Affairs Central Office, 810 Vermont Avenue, NW, Washington, DC 20420. The receiving office must promptly forward the mail request received to the office of jurisdiction clearly identifying it as "Privacy Act Request", and notify the requester of the referral. Approved VA authorization forms, may be provided to individuals for use.

An individual may request amendment of a record pertaining to him or her contained in a specific VA system of records by mailing or delivering the request to the office concerned. The request must be in writing and must conform to the following requirements:It must state the nature of the information in the record the individual believes to be inaccurate, irrelevant, untimely, or incomplete; why the record should be changed; and the amendment desired. The requester must be advised of the title and address of the VA official who can assist in preparing the request to amend the record if assistance is desired. Not later than business 10 days after the date of a request to amend a record, the VA official concerned will acknowledge in writing such receipt. If a determination for correction or amendment has not been made, the acknowledgement will inform the individual of when to expect information regarding the action taken on the request. VA will complete a review of the request to amend or correct a record within 30 business days of the date of receipt. Where VA agrees with the individual’s request to amend his or her record(s), the requirements of 5 U.S.C. § 552a(d) will be followed. The record(s) will be corrected promptly, and the individual will be advised promptly of the correction.

If the record has previously been disclosed to any person or agency, and an accounting of the disclosure was made, prior recipients of the record will be informed of the correction. An approved VA notification of amendment form letter may be used for this purpose. An individual wanting notification or access, including contesting the record, should mail or deliver a request to the Privacy Office or FOIA/Privacy Office of any VA field station or the Department of Veterans Affairs Central Office, 810 Vermont Avenue, NW, Washington, DC 20420.

Notification for correcting the information will be accomplished by informing the individual to whom the record pertains by mail. The individual making the amendment must be advised in writing that the record has been amended and provided with a copy of the amended record. System Manager for the concerned VA system of records, Privacy Officer, or their designee, will notify the relevant persons or organizations whom had previously received the record about the amendment. If 38 U.S.C. § 7332-protected information was amended, the individual must provide written authorization to allow the sharing of the amendment with relevant persons or organizations request to amend a record must be acknowledged in writing within 10 workdays of receipt. If a determination has not been made within this time period, the System Manager for the concerned VA system of records or designee, and/or the facility Privacy Officer, or designee, must advise the individual when the facility expects to notify the individual of the action taken on the request. The review must be completed as soon as possible, in most cases within 30 workdays from receipt of the request. If the anticipated completion date indicated in the acknowledgment cannot be met, the individual must be advised, in writing, of the reasons for the delay and the date action is expected to be completed. The delay may not exceed 90 calendar days from receipt of the request.

N/A

VA 13VA047, Individuals Submitting Invoices-Vouchers for Payment -VA – published prior to 1995

14VA05Individuals Serving on a Fee Basis or Without Compensation (Consultants, Attendings, andOthers or Paid Indirectly Through a Disbursement Agreement) Personnel Records-VA.

Department of Veterans Affairs, Human Resources Management Offices.

Physicians, dentists and nurses; health occupations trainees including residents appointedunder 38 U.S.C. 7406 whose stipends and fringe benefits are centrally administered under theprovisions of 38 U.S.C. 7406(c); research personnel; other scientific and technical personnel.

Copies of applications, appointment letters, other documents and papers maintained inconnection with these appointments.

All categories of records may include identifying information, such as names(s), date of birth,home address, mailing address, Social Security Number(s), and telephone number(s). Records in thissystem are:

Reflecting work experience, licensure, credentials, educational-level achieved, and specializededucation or training occurring outside of Federal service.

Government-sponsored training or participation in employee development programs designed tobroaden an employee's work experiences or for the purposes of advancement.

Title 38, United States Code, Chapter 73.

The information in this system is used to evaluate the qualifications of approximately30,000 medical residents appointed under 38 U.S.C. 7406whose stipends and fringe benefits are not centrally administered under the provisions of 38 U.S.C.7406(c).

1. To disclose the information listed in 5 U.S.C. 7114(b)(4) to officials of labororganizations recognized under 5 U.S.C. Chapter 71 when relevant and necessary to their duties ofexclusive representation concerning personnel policies, practices, and matters affecting workingconditions.

2. To disclose to the Federal Labor Relations Authority (including its General Counsel)information related to the establishment of jurisdiction, the investigation and resolution ofallegations of unfair labor practices, or information in connection with the resolution ofexceptions to arbitration awards when a question of material fact is raised; to disclose informationin matters properly before the Federal Services Impasses Panel, and to investigate representationpetitions and conduct or supervise representation elections.

3. Disclosure may be made to individuals, organizations, private or public agencies, or otherentities or individuals with whom VA has a contract or agreement to perform such services as VA maydeem practicable for the purposes of laws administered by VA, in order for the contractor,subcontractor, public or private agency, or other entity or individual with whom VA has an agreementor contract to perform the services of the contract or agreement. This routine use includesdisclosures by the individual or entity performing the service for VA to any secondary entity orindividual to perform an activity that is necessary for individuals, organizations, private orpublic agencies, or other entities or individuals with whom VA has a contract or agreement toprovide the service to VA.

4. To disclose information to officials of the Merit Systems Protection Board, or the Office ofthe Special Counsel, when requested in connection with appeals, special studies of the civil serviceand other merit systems, review of rules and regulations, investigation of alleged or possibleprohibited personnel practices, and such other functions, promulgated in 5 U.S.C. 1205 and 1206, oras may be authorized by law.

5. VA may, on its own initiative, disclose any information or records to appropriate agencies,entities, and persons under the following circumstances: when (1) VA suspects or has confirmed thatthe integrity or confidentiality of information in the system of records has been compromised; (2)the Department has determined that as a result of the suspected or confirmed compromise, there is arisk of embarrassment or harm to the reputations of the record subjects, harm to economic orproperty interests, identity theft or fraud, or harm to the security, confidentiality, or integrityof this system or other systems or program (whether maintained by the Department or another agencyor entity) that rely upon the potentially compromised information; and (3) the disclosure is toagencies, entities, or persons whom VA determines are reasonably necessary to assist or carry outthe Department's efforts to respond to the suspected or confirmed compromise and prevent, minimize,or remedy such harm. This routine use permits disclosures by the Department to respond to asuspected or confirmed data breach, including the conduct of any risk analysis or provision ofcredit protection services as provided in 38 U.S.C. 5724, as the terms are defined in 38 U.S.C.5727.

6. To disclose information to the Equal Employment Opportunity Commission when requested inconnection with investigations of alleged or possible discriminatory practices, examination ofFederal affirmative employment programs, or for other functions of the Commission as authorized bylaw or regulation.

7. VA may disclose on its own initiative any information in this system, except the names andhome addresses of veterans and their dependents, which is relevant to a suspected or reasonablyimminent violation of law, whether civil, criminal or regulatory in nature and whether arising bygeneral or program statute or by regulation, rule or order issued pursuant thereto, to a Federal,State, local, Tribal, or foreign agency charged with the responsibility of investigating orprosecuting such violation, or charged with enforcing or implementing the statute, regulation, ruleor order. On its own initiative, VA may also disclose the names and addresses of veterans and theirdependents to a Federal agency charged with the responsibility of investigating or prosecutingcivil, criminal or regulatory violations of law, or charged with enforcing or implementing thestatute, regulation, rule or order issued pursuant thereto.

8. VA may disclose information from this system to the National Archives and RecordsAdministration (NARA) and General Services Administration (GSA) in records management inspectionsconducted under Title 44, Chapter 29, of the U.S. Code.

9. A record from this system of records may be disclosed as a 'routine use' to a Federal, Stateor local agency maintaining civil, criminal or other relevant information, such as current licenses,if necessary to obtain information relevant to an agency decision concerning the hiring or retentionof an employee or health professions trainee, the issuance of a security clearance, the letting of acontract, or the issuance of a license, grant or other benefits.

10. A record from this system of records may be disclosed to a Federal agency, in response to itsrequest, in connection with the hiring or retention of an employee or health professions trainee,the issuance of a security clearance, the reporting of an investigation of an employee or healthprofessions trainee, the letting of a contract, or the issuance of a license, grant, or otherbenefit by the requesting agency, to the extent that the information is relevant and necessary tothe requesting agency's decision on the matter.

11. Disclosure may be made to a congressional office from the record of an individual in responseto an inquiry from the congressional office made at the request of that individual.

12. Records from this system of records may be disclosed to a Federal agency or to a State orlocal government licensing board and/or to the Federation of State Medical Boards or a similar non-government entity which maintains records concerning individuals' employment histories or concerningthe issuance, retention or revocation of licenses, certifications, or registration necessary topractice an occupation, profession or specialty in order for the agency to obtain informationrelevant to an agency decision concerning the hiring, retention or termination of an employee orhealth professions trainee or to inform a Federal agency or licensing boards or the appropriate non-government entities about the health care practices of a terminated, resigned or retired health careemployee or health professions trainee whose professional health care activity so significantlyfailed to conform to generally accepted standards of professional medical practice as to raisereasonable concern for the health and safety of patients in the private sector or from anotherFederal agency. These records may also be disclosed as part of an ongoing computer matching programto accomplish these purposes.

13. Identifying information in this system, including name, address, social security number andother information as is reasonably necessary to identify such individual, may be disclosed to theNational Practitioner Data Bank at the time of hiring and/or clinical privileging/reprivileging ofhealth care practitioners, and other times as deemed necessary by VA, in order for VA to obtaininformation relevant to a Department decision concerning the hiring, privileging/reprivileging,retention or termination of the applicant or employee, or health professions trainees.

14. VA may disclose information from this system of records to the Department of Justice (DoJ),either on VA's initiative or in response to DoJ's request for the information, after either VA orDoJ determines that such information is relevant to DoJ's representation of the United States or anyof its components in legal proceedings before a court or adjudicative body, provided that, in eachcase, the agency also determines prior to disclosure that release of the records to the DoJ is a useof the information contained in the records that is compatible with the purpose for which VAcollected the records. VA, on its own initiative, may disclose records in this system of records inlegal proceedings before a court or administrative body after determining that the disclosure of therecords to the court or administrative body is a use of the information contained in the recordsthat is compatible with the purpose for which VA collected the records.

15. Allows disclosure of relevant health care information to individuals or organizations(private or public) with whom VA has a contract or sharing agreement for the provision of healthcare, administrative or financial services. VA must be able to share information with otherorganizations participating in the care of veterans.

16. Relevant information from this system of records may be disclosed to the NationalPractitioner Data Bank and/or State Licensing Board in State(s) in which a practitioner is licensed,in which the VA facility is located, and/or in which an act or omission occurred concerning:

(1) Any payment for the benefit of a physician, dentist, or other licensed health carepractitioner which was made as the result of a settlement or judgment of a claim of medicalmalpractice if an appropriate determination is made in accordance with agency policy that paymentwas related to substandard care, professional incompetence or professional misconduct on the part ofthe individual;

(2) A final decision which relates to possible incompetence or improperprofessional conduct that adversely affects the clinical privileges of a physician or dentist for aperiod longer than 30 days; or,

(3) The acceptance of the surrender of clinical privileges or any restriction of such privilegesby a physician or dentist either while under investigation by a healthcare entity relating topossible incompetence or improper professional conduct or in return for not conducting such aninvestigation or proceeding. These records may also be disclosed as part of a computer matchingprogram to accomplish these purposes.

17. Allows disclosure of information from this system of records to the following:

a. Government training facilities (Federal, State, and local) and to non-government trainingfacilities (private vendors of training courses or programs, private schools, etc.) fortraining purposes.

b. Educational institutions about the appointment of their recent graduates to VA positions.These disclosures are made to enhance recruiting relationships between VA and these institutions.

c. College and university officials with information about students who are working at VA toreceive academic credit for the experience.

Storage:

Records are maintained on paper documents, magnetic tape and computer printouts at VAfacilities and VA Office of Academic Affiliation Data Management Center.

Records are retrieved by the names and personal identifiers assigned to the individuals onwhom they are maintained.

Electronic files are password protected and accessible only by authorized persons. Access toVA working and storage areas is restricted on a "need-to-know" basis; strict controlmeasures are enforced to ensure that disclosure to these individuals is also based on this sameprinciple. Generally, VA file areas are locked after normal duty hours and the facilities areprotected from outside access by the Federal Protective Service or other security personnel.

Paper records and information stored on electronic storage media are maintained and disposedof in accordance with records disposition authority approved by the National Archives and RecordsAdministration.

Officials maintaining the policy and procedures: Human Resources Management Offices (135)where this system is utilized. (See VA Appendix 1 for local addresses.) Officials responsiblefor policies and procedures: Deputy Assistant Secretary for Human Resources Management (05), VACentral Office, Washington, DC 20420. Officials maintaining the system: Directors at the facilitywhere the individual(s) were associated and the Chief Academic Affiliations Officer (14), Departmentof Veterans Affairs, Veterans Health Administration, 810 Vermont Avenue, NW., Washington, DC 20420.

Individuals who wish to determine whether this system of records contains information aboutthem should contact the VA facility at the location where they made application. For a recordpertaining to the individual, they must submit a written request to the Privacy Officer or VA humanresources office of the last place of employment.

Individuals who wish to determine whether this system of records contains information aboutthem should contact the Privacy Officer at the VA facility where they made application. Individualsmust submit a written request to the Privacy Officer or to the VA Office of Human ResourcesManagement or to the VA facility of the last place of employment for former employees.

See "Notification procedure" above.

Records in this system are obtained from: applicants, VA officials and from individuals andorganizations regarding the individual's qualifications; credentials and suitability for employment,including prior employers, academic organizations, State licensing boards and/or national certifyingbodies, law enforcement entities, and health care providers.

16VA026Litigation Files--VA.

The system of records is located in the Office of the General Counsel, Professional StaffGroup VI (026), U.S. Department of Veterans Affairs (VA), 810 Vermont Avenue, NW., Washington, DC20420.

The following categories of individuals are covered by this system: (1) Veterans; (2) theirbeneficiaries and their dependents; (3) VA employees; (4) insurance companies; (5) businessentities; (6) Veteran Service Organizations; (7) attorneys representing litigants; and (8) otherlitigants.

Records (or information contained in records) may include (1) pleadings; (2) opinions; (3)briefs; (4) decisions; (5) evidentiary and nonevidentiary matter relating to a case or controversyin an administrative or litigation proceeding.

42 U.S.C. 2651 et seq.; 31 U.S.C. 3911; 28 U.S.C. 1346; 29 CFR 1600-1699; 38 U.S.C.311.

This system stores VA litigation and administrative investigations managed by Office ofGeneral Counsel, other than Veterans' appeals before the U.S. Court of Appeals for Veterans Claims,from the date of closure of the case to the final expiration of the period during which an appealcould be filed.

1. VA may disclose information to a congressional office in response to an inquiry from thecongressional office on behalf of and at the request of that individual.

2. VA may disclose information to the National Archives and Records Administration (NARA) and tothe General Services Administration (GSA) as required complying with statutory requirements todisclose information to NARA and GSA for them to perform their statutory records managementactivities and inspections under authority of title 44, Chapter 29, of the United States Code.

3. VA may disclose information to individuals, organizations, private or public agencies, otherentities with whom VA has a contract or agreement to perform such services as VA may deempracticable for the purposes of laws administered by VA, in order for the contractor, subcontractor,public or private agency, or other entity or individuals with whom VA has contract or agreement.This routine use includes disclosures by the individual or entity performing the service for VA toany secondary entity or individual to perform an activity that is necessary for individuals,organizations, private or public agencies, or other entities or individuals with whom VA has acontract or agreement to provide the service to VA.

4. VA may disclose on its own initiative any information in this system, except the names, homeaddresses or other personally identifiable information of Veterans and their dependents, which isrelevant to a suspected or reasonably imminent violation of law, whether civil, criminal orregulatory in nature and whether arising by general or program statute or by regulation, rule ororder issued pursuant thereto, to a Federal State, local, tribal, or foreign agency charged with theresponsibility of investigating or prosecuting such violation, or charged with enforcing orimplementing the statute, regulation, rule, or order. On its own initiative, VA may also disclosethe names and addresses of Veterans and their dependents to a Federal agency charged with theresponsibility of investigating or prosecuting civil, criminal or regulatory violations of law, orcharged with enforcing or implementing the statute, regulation, rule or order issued pursuantthereto.

5. Pleadings, opinions, briefs, decisions and evidentiary and nonevidentiary matters may bedisclosed to a Federal agency upon its official request to enable that agency to properly prepare aparticular case or controversy regarding an administrative claim filed under the Federal Tort ClaimsAct or a debt collection proceeding under the Federal Medical Care Recovery Act.

6. Pleadings, opinions, briefs, decisions and evidentiary and nonevidentiary matter may bedisclosed to a Federal agency to enable the VA to obtain records necessary for the VA to properlyprepare a particular case or controversy under the Federal Tort Claims Act or a proceeding under theFederal Medical Care Recovery Act.

7. Pleadings, opinions, briefs, decisions and evidentiary and nonevidentiary matter may bedisclosed to a Federal or a State court to enable the VA to file pleadings, comply with rules andprocedures of the court, or to respond to a request from the court in any case or controversy.

8. Pleadings, opinions, briefs, decisions and matters of evidentiary and nonevidentiary mattermay be disclosed to a Federal, State, local, or foreign agency, insurance carriers, otherindividuals from whom the VA is seeking reimbursement and other parties litigant or having aninterest in administrative, prelitigation, litigation and post-litigation phases of a case orcontroversy, provided, that the name and address of a Veteran can only be disclosed under thisroutine use if the release is for a VA debt collection proceeding, or if the name and address hasbeen provided to the VA by the party seeking the information.

9. VA may, on its own initiative, disclose any information or records to appropriate agencies,entities, or persons when (1) VA suspects or has confirmed that the integrity or confidentiality ofinformation in the system of records has been compromised; (2) the Department has determined that asa result of the suspected or confirmed compromise there is a risk of embarrassment or harm to thereputation of the record subjects, harm to economic or property interests, identity theft or fraud,or harm to the security, confidentiality, or integrity of this system or other systems of programs(whether maintained by the Department or another agency or entity) that rely upon potentiallycompromised information; and (3) the disclosure is to agencies, entities, or persons whom VAdetermines are reasonably necessary to assist or carry out the Department's efforts to respond tothe suspected or confirmed compromise and prevent, minimize, or remedy such harm. This routine usepermits disclosures by the Department to respond to a suspected or confirmed data breach, includingthe provision of credit protection services or any risk analysis services when necessary to respondto, and if necessary, mitigate damages that might arise from a data breach involving data covered bythis system of records.

10. VA may provide Department of Justice (DoJ) with information needed to represent the UnitedStates in litigation. VA may also disclose the information for this purpose in proceedings in whichDoJ is not representing the Agency.

11. VA may disclose information to officials of the Merit Systems Protection Board or the Officeof Special Counsel when requested in connection with appeals, special studies of the civil serviceand other merit systems, review of rules and regulations, investigation of alleged or possibleprohibited personnel practices, and such other functions promulgated in Title 5, United States Code,Sections 1205 and 1206, or as may be authorized by law.

12. VA may disclose information to the Equal Employment Opportunity Commission when requested inconnection with investigations of alleged or possible discriminatory practices, examination ofFederal affirmative employment programs, compliance with the Uniform Guidelines of EmployeeSelection Procedures, or for other functions vested in the Commission as authorized by law orregulation.

13. VA may disclose to the Federal Labor Relations Authority (including its General Counsel)information related to the establishment of jurisdiction, the investigation and resolution ofallegations of unfair labor practices, or information in connection with the resolution ofexceptions to arbitration awards when a question of material fact is raised; to disclose informationin matters properly before the Federal Services Impasses Panel, and to investigate representationpetitions and conduct or supervise representation elections.

Storage:

Records are maintained in individual file folders organized by the OGC Professional StaffGroup (PSG) handling the litigation.

The individual litigation folders are sorted by the OGC Professional Staff Group (PSG)handling the matter. Within each PSG section the records are maintained in alphabetical order bylast name of an individual, business or organization involved in the litigation.

Records are maintained in a manned room during working hours. During nonworking hours, thefile area is locked, and the building is protected by the Federal Protective Service. Access to therecords is only authorized to VA personnel on a "need to know" basis.

Upon completion of a case, except for precedent-setting cases (which are maintainedpermanently), records are treated as follows:

In Central Office, litigation files other than EEO records are maintained in the OGC Docket Roomfor two years, retired to the Washington National Federal Records Center for four years and thendestroyed. EEO complainant records are maintained in the OGC Docket Room for four years, and thendestroyed.

In Regional Counsel Offices, litigation files other than EEO records are maintained in therespective Regional Counsel Office for six years, and then destroyed. EEO complainant records aremaintained in the Regional Counsel Office for four years, then destroyed. A Regional Counsel Officemay choose to transfer records to the VA Records Center and Vault in Neosho, MO.

Assistant General Counsel, Professional Staff Group VI (026), Office of General Counsel,United States Department of Veterans Affairs, 810 Vermont Avenue, NW., Washington, DC 20420.

An individual who wishes to determine whether a record is being maintained in this systemunder his or her name or other personal identifier, or wants to determine the contents of suchrecord, should submit a written request to the Assistant General Counsel, Professional Staff GroupVI (026), Office of General Counsel, U.S. Department of Veterans Affairs, 810 Vermont Avenue, NW.,Washington, DC 20420. Such requests must contain a reasonable description of the records requested.All inquiries must reasonably identify the information involved and should include the individual'sfull name, return address, and telephone number.

Individuals, businesses or organizations seeking information regarding access to VAinformation maintained by the Office of General Counsel Central Office or Regional Counsel Officesmay send a request by mail to the Assistant General Counsel, Professional Staff Group VI (026),Office of the General Counsel, Department of Veterans Affairs, 810 Vermont Avenue, NW., Washington,DC 20420.

Individuals, businesses or organizations seeking information regarding access to VAinformation maintained by the Office of General Counsel Central Office or Regional Counsel Officesmay send a request by mail to the Assistant General Counsel, Professional Staff Group VI (026),Office of the General Counsel, Department of Veterans Affairs, 810 Vermont Avenue, NW., Washington,DC 20420.

Courts, Veterans, beneficiaries and dependents of Veterans, litigants and their attorneys,Federal and state agencies, insurance carriers, witnesses, or any other interested participants tothe proceedings.

None.

17VA26Loan Guaranty Fee Personnel and Program Participant Records-VA

Records on nonsuspended fee personnel and program participants are maintained at Department of Veterans Affairs (VA) regional offices, medical and regional office centers, VA offices, and VA centers having loan guaranty activities. Records of nonsupervised lenders and subsidiaries of supervised lenders having authority to process VA loans automatically are maintained in VA Central Office. National Control List of suspended program participants and fee personnel are maintained at VA regional offices, medical and regional office centers, VA offices, and VA centers having loan guaranty activities. A Master Control list is maintained only at VA Central Office. Address locations are listed in Appendix 1 at the end of this document.

The following categories of individuals will be covered by this system: (1) Fee personnel who may be paid by VA or by someone other than VA (i.e., appraisers, compliance inspectors, management brokers, and loan closing and fee attorneys who are not VA employees but are paid for actual case work performed), and (2) program participants (i.e., property management brokers and agents, real estate sales brokers and agents, participating lenders and their employees, title companies whose fees are paid by someone other than VA, and manufactured home dealers, manufacturers, and manufactured home park or subdivision owners).

Records (or information contained in records) may include: (1) Applications by individuals to become VA-approved fee basis appraisers, compliance inspectors, fee attorneys, or management brokers. These applications include information concerning applicant's name, address, business phone numbers, Social Security numbers or taxpayer identification numbers, and professional qualifications; (2) applications by non-supervised lenders for approval to close guaranteed loans without the prior approval of VA (automatically); (3) applications by lenders supervised by Federal or State agencies for designation as supervised automatic lenders in order that they may close loans without the prior approval (automatically) of VA; applications for automatic approval or designation (i.e., (2) and (3)) contain information concerning the corporate structure of the lender, professional qualifications of the lender's officers or employees, financial data such as profit and loss statements and balance sheets to insure the firm's financial integrity; (4) identifying information such as names, business names (if applicable), addresses, phone numbers, and professional resumes of corporate officials or employees; (5) corporate structure information on prior approval lenders, participating real estate sales brokers or agents, developers, builders, investors, closing attorneys, or other program participants as necessary to carry out the functions of the Loan Guaranty Program; (6) records of performance concerning appraisers, compliance inspectors, management brokers, or fee attorneys on both firms and individual employees; (7) records of performance including disciplinary proceedings, concerning program participants; e.g., lenders, investors, real estate brokers, builders, fee appraisers, compliance inspectors, and developers both as to the firm and to individual employees maintained on an as-needed basis to carry out the functions of the Loan Guaranty Program; (8) National Control Lists which identify suspended real estate brokers and agents, lenders and their employees, investors, manufactured home dealers and manufacturers, and builders or developers; and (9) a master record of the National Control List (i.e., Master Control List) which includes information regarding parties previously suspended but currently reinstated to participation in the Loan Guaranty Program in addition to all parties currently suspended.

Title 38, United States Code, chapter 3, section 210(c)(1); title 38, United States Code, chapters 21 and 37.

1. The record of an individual who is covered by this system may be disclosed to a member of Congress or staff person acting for the member when the member or staff person requests the record on behalf of and at the request of that individual.

2. Any information in this system may be disclosed to a Federal, State, or local agency, upon its official request, to the extent the agency has demonstrated that it is relevant and necessary to that agency's decision on: The hiring, transfer, or retention of an employee; the issuance of a security clearance; the letting of a contract; or the issuance or continuance of a license, grant, or other benefit by that agency.

3. Any information in this system may be disclosed to a Federal, State, or local agency maintaining civil or criminal violation records, or other pertinent information such as prior employment history, prior Federal employment background investigations, and personal or educational background in order for VA to obtain information from that agency relevant to the hiring, transfer, or retention of an employee, the letting of a contract, the granting of a security clearance, or the issuance of a grant or other benefit.

4. Any information in this system which is relevant to a suspected violation or reasonably imminent violation of law, whether civil, criminal, or regulatory in nature and whether arising by general or program statute or by regulation, rule, or order issued pursuant thereto, may be disclosed to a Federal, State, local, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, rule, regulation, or order issued pursuant thereto.

5. Identifying information and the reasons for the suspension of builders, developers, lenders, lender employees, real estate sales brokers and agents, manufactured home dealers, manufacturers, or other program participants suspended from participation in the Loan Guaranty Program may be disclosed to the Department of Housing and Urban Development (HUD), the Federal Housing Administration (FHA), United States Department of Agriculture (USDA), Farmers Home Administration, or other Federal, State, or local agencies to enable that agency to consider imposing similar restrictions on these suspended persons and/or firms.

6. Identifying information and the performance records of qualified fee appraisers and compliance inspectors, including any information regarding their termination, non-redesignation, temporary suspension, or resignation from participation in the Loan Guaranty Program, including the records of any disciplinary proceedings, may be disclosed to Federal, State, or local, or non-government agencies, businesses, and professional organizations, to permit these entities to employ, continue to employ or contract for the services of qualified fee personnel, monitor the performance of such personnel, and take any appropriate disciplinary action.

7. Identifying information as well as other information such as educational background and former business associations may be disclosed to business and professional organizations in order for VA to obtain these organizations' recommendations concerning the performance, character, professional activities, and other qualifications relating to participation in the Loan Guaranty Program.

8. Identifying information and information concerning amounts paid to contractors, fee personnel, and other contractors, fee personnel and other program participants may be released to the Department of the Treasury, Internal Revenue Service, where required by law.

9. Any information in this system may be disclosed to a Federal Grand jury, a Federal court or a party in litigation, or a Federal agency or party to an administrative proceeding being conducted by a Federal agency, in order for VA to respond to and comply with the issuance of a Federal subpoena.

10. Any information in this system may be disclosed to a State or municipal grand jury, a State or municipal court or a party in litigation, or to a State or municipal administrative agency functioning in a quasi-judicial capacity or a party to a proceeding being conducted by such agency, in order for VA to respond to and comply with the issuance of a State or municipal subpoena; provided, that any disclosure of claimant information made under this routine use must comply with the provisions of 38 CFR 1.511.

11. Identifying information and the reasons for suspension of individuals and/or firms suspended from the Loan Guaranty Program may be disclosed to other participants in the Loan Guaranty Program in order that they may decide whether or not to employ, or continue to employ, or contract with a suspended individual or firm.

12. Identifying information and information concerning the performance of contractors, fee personnel, and other program participants may be released to consumer reporting agencies in order that VA may obtain information on their prior dealings with other Government agencies and so that other Government agencies may have the benefit of VA's experience with such parties.

13. The names and addresses of debarred or suspended Loan Guaranty Program participants as well as the effective date and term of the exclusion may be disclosed to the General Services Administration to compile and maintain the "Lists of Parties Excluded from Federal Procurement or Nonprocurement Programs."

Storage:

Records on fee personnel and program participants are kept on paper documents and maintained in file folders and as electronically scanned documents. The National Control List of suspended program participants is also maintained on magnetic disk at Central Office.

All records are indexed or cross-indexed by the name of the individual or the firm.

Access to VA working spaces and record file storage areas is restricted to VA employees on a "need to know" basis. Generally, VA file areas are locked after normal duty hours and are protected from outside access by the Federal Protective Service or other VA security personnel. Sensitive files involving pending suspension or a legal action are stored in separate locked files.

File cards and paper documents on suspended fee personnel and program participants are maintained until there has been a notification that the suspension has been terminated and the party reinstated into the Loan Guaranty Program, at which time these records are destroyed by VA regional offices or centers. The Master Control List records are retained indefinitely. Records on fee personnel and program participants are retained for various periods extending up to 2 years after all loans have been liquidated. Destruction of all the above records is accomplished by either shredding or burning.

Director, Loan Guaranty Service (26), VA Central Office, Washington, DC 20420.

An individual who wishes to determine whether a record is being maintained in this system under his or her name or other personal identifier or wants to determine the contents of such record should submit a written request or apply in person to the nearest VA Regional Loan Center. Address locations are listed in VA Appendix 1 at the end of this document. All inquiries must reasonably identify the relationship of the individual with the Loan Guaranty Program. Inquiries should include the individual's name, address, firm represented, if any, and capacity in which the individual participates or participated in the Loan Guaranty Program. However, some of the records in this system are exempt from the notification requirement under 5 U.S.C. 552a(k). To the extent that records in this system of records are not subject to exemption, they are subject to notification. A determination as to whether an exemption applies shall be made at the time a request for notification is received.

An individual seeks access to or wishes to contest records maintained under his or her name on this system may write, call, or visit the nearest VA Regional Loan Center. Address locations are listed in VA Appendix 1 at the end of this document. However, some of the records in this system are exempt from the record access and contesting requirements under 5 U.S.C. 552a(k). To the extent that records in this system of records are not subject to exemption, they are subject to access and contest. A determination as to whether an exemption applies shall be made at the time a request for access or contest is received.

(See "Record access procedures" above.)

The information and the records in this system are obtained from the applicant, lenders, brokers and builder/sellers, credit and financial reporting agencies, an applicant's credit sources, depository institutions and employers, independent auditors and accountants, hazard insurance companies, taxing authorities, title companies, fee personnel, business and professional organizations, other VA records, other Federal, State, and local agencies, and other parties of interest involving VA-guaranteed, insured, vendee or direct loans or specially adapted housing.

The Secretary of Veterans Affairs has exempted this system of records from the following provisions of the Privacy Act of 1974, as permitted by 5 U.S.C. 552a(k)(2) and (5).

5 U.S.C. 552a(c)(3)

5 U.S.C. 552a(d)

5 U.S.C. 552a(e)(1)

5 U.S.C. 552a(e)(4)(G), (H), and (I)

5 U.S.C. 552a(f)

Reasons for exemptions:

The exemption of information and material in this system of records is necessary in order to accomplish the law enforcement functions of the Loan Guaranty Service to prevent subjects of internal audit investigations for potential fraud and abuse in the VA Loan Guaranty Program from frustrating the investigatory process, to fulfill commitments made to protect the confidentiality of sources, to maintain access to sources of information, and to avoid endangering these sources. This information is also being exempted to maintain the confidentiality and integrity of material compiled solely for the purpose of determining the suitability, eligibility, or the qualifications of prospective VA program participants.

18VA05Centralized Staffing System-VA

Active records are located at the Veterans Administration (VA) Central Office, 810 VermontAvenue, NW, Washington, DC 20420. Inactive records will be stored at the same address. Informationfrom these records is also maintained in automated files at the VA Central Office. Duplicate copiesof certain manual and automated files are maintained only by the VA Central Office. No other VAfacility has access to the Centralized Staffing System automated data.

Employees in specified occupations and at specified grade levels leading to centralizedmanagerial or executive positions.

All categories of records may include names of individuals, social security numbers, datesof birth, inquiries or correspondence sent to the VA by individuals, information pertinent todecisions or responses given by the Administrator, Department Heads, Associate DeputyAdministrators, and Staff Office Directors, and copies of the decisions or responses of theAdministrator, Department Heads, Associate Deputy Administrators, and Staff Office Directors. Therecords will also include:

a. Records reflecting work experience, educational level, and specialized training obtainedoutside of the Federal service.

b. Records reflecting Federal service and documenting work experience and specialized educationor training received while employed. Such records contain information about: Past and presentpositions held including grades, salaries, and duty station locaitons.

c. Records pertaining to annual performance evaluation and supervisory assessment of performancein response to specific knowledge, skills, abilities and other characteristics.

d. Records relating to incentive awards received while employed within or outside of the agency.

e. Records reflecting ratings assigned by a promotion panel to individuals participating in thesystem.

f. Records reflecting geographic mobility and mobility statements.

g. Records reflecting qualification determinations made on individuals participating in thesystem.

Title 5, United States Code, Sections 301 and 302.

1. In the event that a system of records maintained by this agency to carry out its functionindicates a violation or potential violation of law, whether civil, criminal or regulatory in natureand whether arising by general statute or particular program statute, or by regulation, rule ororder issued pursuant thereto, the relevant records in the system of records may be referred, as aroutine use to the appropriate agency, whether Federal, State, local or foreign, charged with theresponsibility of investigation or prosecuting such violation or charged with enforcing orimplementing the statute, or rule, regulation or order issued pursuant thereto.

2. To provide statistical and other information in response to other legitimate and reasonablerequests as approved by appropriate VA authorities, such as the release of information under theFreedom of Information Act.

3. Disclosure may be made to a congressional office from the record of an individual in responseto an inquiry from the congressional office made at the request of that individual.

4. Disclosure may be made to NARA (National Archives and Records Administration) GSA (GeneralServices Administration) in records management inspections conducted under authority of 44 U.S.C.2904 and 2906.

Storage:

Paper documents, magnetic tape and disks.

Folder files are filed by name, automated records are indexed by social security numberwithin station.

1.Physical Security. The VA Central Office is protected from outside access by the FederalProtective Service. All file areas are restricted to authorized personnel on a need-to-know basis. Hard copy records pertaining to employees, or other sensitive records are stored inlocked cabinets. Access to the VA Central Office computer rooms is restricted to authorizedoperating personnel through electronic locking devices. All other persons gaining access to thecomputer room are escorted by an individual with authorized access.

2. System Security: Access to computer programs is controlled at three levels: Programming,auditing, and operations. The CSS provides automated recognition of authorized users and theirrespective access restrictions through passwords. Passwords are changed periodically and arerestricted to authorized individuals on a need-to-know basis for system access orsecurity purposes. In addition to passwords, there are other levels of security assigned to systempersonnel only.

These levels are strictly monitored by the Systms Manager. The VA Central Office Systems SecurityOfficer is assigned responsiblity for privacy-security measures, including review of violationlogs and local control and distribution of passwords.

Folder files are destroyed immediately upon separation from VA. Folders are retained twoyears if employee withdraws from system and subsequently destroyed. Automated records are stored ondisks for a period of ten years. Automated records in excess of ten years are then stored on remotedisks separate from active disks. Other records are retained and disposed of in accordance withdisposition authorization approved by the Achivist of the United States.

Director, Office of Personnel, (054), VA Central Office, Washington, DC 20420.

Any individual who wishes to determine whether a record is being maintained in this systemunder his or her name, or who has a routine inquiry concerning the status of his or her applicationunder this system may contact the Director, Recruitment and Placement Service, Office of Personneland Labor Relations, VA Central Office, Washington, DC 20420. Requests concerning the specificcontent of a record must be in writing or in person. Employee should provide full name, socialsecurity number, employing station and position title.

Employee or representative designated in writing may contact their servicing personneloffice in person or in writing for information on procedures for gaining access to his/her record.

(See Record Access Procedures above.)

Employee, Supervisory officials (appraisals), Personnel and Accounting Pay System.

20VA138Motor Vehicle Operator Accident Records-VA

Records are maintained at each VA Health Care Facility, where the authorization to operate aGovernment-owned vehicle was issued, or at the facility where an accident occurred. Addresslocations are listed in VA Appendix 1 at the end of this document.

VA employees authorized to operate a Government-owned vehicle. Individuals involved in amotor vehicle accident at a VA facility.

Driving tests, road tests, accident reports, physical fitness reports. Reports and recordsdocumenting the facts, circumstances and evidence surrounding a motor vehicle accident.

Title 38, United States Code, Chapter 3, Section 210(c)(1); Title 38, United States Code,Chapter 57, Section 3311.

1. To issue or remove a permit to operate a Governmental vehicle by the General ServiceAdministration to insure against the operation of a GSA vehicle by a driver who is not qualified orwho is a poor risk.

2. Transfer of required information to attorneys representing parties involved in litigation ofmotor vehicle accidents to assist attorneys in representing their clients.

3. In the event that a system of records maintained by this agency to carry out its functionsindicates a violation or potential violation of law, whether civil, criminal or regulatory innature, and whether arising by general statute or particular program statute, or by regulation, ruleor order issued pursuant thereto, the relevant records in the system of records may be referred, asa routine use, to the appropriate agency, whether Federal, State, local or foreign, charged with theresponsibility of investigating or prosecuting such violation or charged with enforcing orimplementing the statute, or rule, regulation or order issued pursuant thereto.

4. A record from this system of records may be disclosed to a Federal agency, in response to itsrequest, in connection with the hiring or retention of an employee, the issuance of a securityclearance, the reporting of an investigation of an employee, the letting of a contract, or theissuance of a license, grant, or other benefit by the requesting agency, to the extent that heinformation is relevant and necessary to the requesting agency's decision on the matter.

5. A record from this system of records may be disclosed as a 'routine use' to a Federal, Stateor local agency maintaining civil, criminal or other relevant information, such as current licenses,if necessary to obtain information relevant to an agency decision concerning the hiring or retentionof an employee, the issuance of a security clearance, the letting of a contract, or the issuance ofa license, grant or other health, educational or welfare benefits.

6. Disclosure may be made to a congressional office from the record of an individual in responseto an inquiry from the congressional office made at the request of that individual.

7. Disclosure may be made to NARA (National Archives and Records Administration) GSA (GeneralServices Administration) in records management inspections conducted under authority of 44 U.S.C.2904 and 2906.

8. VA may disclose information from this system of records to the Department of Justice (DoJ),either on VA's initiative or in response to DoJ's request for the information, after either VA orDoJ determines that such information is relevant to DoJ's representation of the United States or anyof its components in legal proceedings before a court or adjudicative body, provided that, in eachcase, the agency also determines prior to disclosure that release of the records to the DoJ is a useof the information contained in the records that is compatible with the purpose for which VAcollected the records. VA, on its own initiative, may disclose records in this system of records inlegal proceedings before a court or administrative body after determining that the disclosure of therecords to the court or administrative body is a use of the information contained in the recordsthat is compatible with the purpose for which VA collected the records.

9. Disclosure of relevant information may be made to individuals, organizations, private orpublic agencies, or other entities with whom VA has a contract or agreement or where there is asubcontract to perform such services as VA may deem practicable for the purposes of lawsadministered by VA, in order for the contractor or subcontractor to perform the services of thecontract or agreement.

10. Disclosure to other Federal agencies may be made to assist such agencies in preventing anddetecting possible fraud or abuse by individuals in their operations and programs.

11. VA may, on its own initiative, disclose any information or records to appropriate agencies,entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality ofinformation in the system of records has been compromised; (2) the Department has determined that asa result of the suspected or confirmed compromise, there is a risk of embarrassment or harm to thereputations of the record subjects, harm to economic or property interests, identity theft or fraud,or harm to the security, confidentiality, or integrity of this system or other systems or programs(whether maintained by the Department or another agency or disclosure is to agencies, entities, orpersons whom VA determines are reasonably necessary to assist or carry out the Department's effortsto respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm. Thisroutine use permits disclosures by the Department to respond to a suspected or confirmed databreach, including the conduct of any risk analysis or provision of credit protection services asprovided in 38 U.S.C. 5724, as the terms are defined in 38 U.S.C. 5727.

12. VA may disclose on its own initiative any information in the system, except the names andhome addresses of veterans and their dependents, that is relevant to a suspected or reasonablyimminent violation of the law whether civil, criminal, or regulatory in nature and whether arisingby general or program statute or by regulation, rule, or order issued pursuant thereto, to aFederal, state, local, tribal, or foreign agency charged with the responsibility of investigating orprosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule,or order. VA may also disclose on its own initiative the names and addresses of veterans and theirdependents to a Federal agency charged with the responsibility of investigating or prosecutingcivil, criminal, or regulatory violations of law, or charged with enforcing or implementing thestatute, regulation, or order issued pursuant thereto.

13. VA may, on its own initiative, disclose information to another federal agency, court, orparty in litigation before a court or other administrative proceedings conduced by an agency, if VAis a party to the proceeding and needs to disclose the information to protect its interests.

Storage:

(a) Paper documents. (b) Photographs.

(a) The operator permits are filed alphabetically by name of operator.

Physical Security: Access to VA working space and medical record storage areas is restrictedto VA employees on a 'need to know' basis. Generally, VA file areas are locked after normal dutyhours and are protected from outside access by the Federal Protective Service. Employee file recordsand file records of public figures or otherwise sensitive medical record files are stored inseparate locked files. Strict control measures are enforced to ensure that disclosure is limited toa 'need to know' basis.

(a) The operators permit file is disposed of three (3) years after separation or three (3)years after cancellation of authorization to operate, whichever is earlier. (b) The accident filesare disposed of two (2) years after last activity. (c) Destruction of records is accomplished byburning or shredding.

Director, Engineering Service (138), VA Central Office, Washington, DC 20420.

Individuals seeking information concerning the existence or content of a record pertainingto themselves must submit a written request or apply in person to the VA facility where the permitwas issued or the accident occurred. All inquiries must reasonably identify the portion of therecord system desired, i.e., Driver permit, or accident report. Inquiries should include theindividual's full name, dates of employment or approximate date of accident, vehicle license number,description of the vehicles involved in the accident.

Individuals or duly authorized representatives seeking information regarding access to andcontesting of these records may write, call or visit the VA facility where the permit was issued oraccident occurred.

(See Record Access Procedures above.)

1. Employee, 2. Private citizens involved in accidents, 3. Federal, State and local lawenforcement agencies, and 4. Private insurance companies.

23VA10NB3Non-VA Care (Fee) Records-VA.

Paper and electronic records, including electronic images of Non-VA Care (fee) claims are maintained at the authorizing VA healthcare facility; the VA Financial Services Center (FSC), Austin, Texas; Austin. Information Technology Center (AITC), Austin, Texas; and Federal record centers. Information is also stored in automated storage media records that are maintained at the authorizing VA healthcare facility; VA Chief Business Office Purchased Care (CBOPC), Denver, Colorado; Department of Veterans Affairs Headquarters, Washington, DC; VA Allocation Resource Center (ARC), Braintree, Massachusetts; VA Office of Information Field Offices (OIFOs); and FSC & AITC. Address locations for VA facilities are listed in VA Appendix 1 of the biennial Privacy Act Issuances publication.

1. Veterans who seek healthcare services under 38 U.S.C. Chapter 17.

2. Beneficiaries of other Federal agencies authorized VA medical services.

3. Pensioned members of allied forces seeking healthcare services under 38 U.S.C.109.

4. Healthcare providers treating individuals who receive care under 38 U.S.C. Chapters 1 and 17.

Records maintained in this system include application, eligibility, and claim information regarding payment determination for medical services provided to VA beneficiaries by non-VA healthcare institutions and providers. Application and eligibility data may include personal information of the claimant (e.g., name, address, social security number, date of birth, date of death, VA claim number, other health insurance data), description of VA adjudicated compensable or non-compensable medical conditions, and military service data (e.g., dates, branch and character of service, medical information). Claim data in this system may include information needed to properly consider claims for payment such as an Explanation of Benefit (EOB), description of the medical conditions treated and services provided, authorization and treatment dates, amounts claimed for healthcare services, health records including films, and payment information (e.g., invoice number, account number, date of payment, payment amount, check number, payee identifiers). Additional information may include the healthcare provider’s name, address, and taxpayer identification number, correspondence concerning individuals and documents pertaining to claims for medical services, reasons for denial of payment, and appellate determinations.

Title 5 U.S.C 301, Title 26 U.S.C 61. Title 38, U.S.C. sections 31, 109, 111, 501, 1151 1703, 1705, 1710, 1712, 1717, 1720, 1721, 1724, 1725, 1727, 1728, 1741-1743, 1781, 1786, 1787, 3102, 5701 (b)(6)(g)(2)(g)(4)(c)(1), 5724, 7105, 7332, and 8131-8137. 38 Code of Federal Regulations 2.6 and 45 CFR part 160 and 164. Title 44 U.S.C and Title 45 U.S.C. Veterans Access, Choice, and Accountability Act of 2014.

Records may be used to establish, determine, and monitor eligibility to receive VA benefits and for authorizing and paying Non-VA healthcare services furnished to veterans and beneficiaries. Other uses of this information include reporting healthcare provider earnings to the Internal Revenue Service; Third Party Liability, preparing responses to inquiries; performing statistical analyses for use in managerial activities, resource allocation and planning; processing and adjudicating administrative benefit claims by VBA Regional Office (RO) staff; conducting audits, reviews and investigations by staff of the VA healthcare facility, Veterans Integrated Service Network (VISN) Offices, VA FSC, VA Headquarters, and the VA Office of Inspector General (OIG); in the conduct of law enforcement investigations; and in the performance of quality assurance audits, reviews and investigations.

To the extent that records contained in the system include information protected by 45 CFR Parts 160 and 164, i.e., individually identifiable health information, and 38 U.S.C. 7332, i.e., medical treatment information related to drug abuse, alcoholism or alcohol abuse, sickle cell anemia or infection with the human immunodeficiency virus, that information cannot be disclosed under a routine use unless there is also specific statutory authority in 38 U.S.C. 7332 and regulatory authority in 45 CFR Parts 160 and 164 permitting disclosure.

1. VA may disclose on its own initiative any information in this system, except the names and home addresses of veterans and their beneficiaries, which is relevant to a suspected or reasonably imminent violation of law, whether civil, criminal or regulatory in nature, and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, to a Federal, State, local, or Tribal agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule or order. VA may disclose on its own initiative the names and addresses of Veterans and their beneficiaries to a Federal agency charged with the responsibility of investigating or prosecuting civil, criminal, or regulatory violations of law, or charged with enforcing or implementing the statute, regulation, rule or order issued pursuant thereto.

2. A record from this system of records may be disclosed to a Federal, State, or local government agency, maintaining civil, criminal, or other relevant information, such as current licenses, registration or certification, if necessary, to obtain information relevant to an agency decision concerning the hiring or retention of an employee, the use of an individual as a consultant, attending or to provide Non-VA Care (fee), the issuance of a security clearance, the letting of a contract, or the issuance of a license, grant, or other health, educational or welfare benefits. Any information in this system also may be disclosed to any of the above-listed governmental organizations as part of a series of ongoing computer matches to determine if VA healthcare practitioners and private practitioners used by the VA hold current, unrestricted licenses, or are currently registered in a State, and are board certified in their specialty, if any.

3. VA may disclose information from this system of records to a Federal agency or the District of Columbia government, in response to its request, in connection with the hiring or retention of an employee and the issuance of a security clearance as required by law, the reporting of an investigation of an employee, the issuance of a license, grant, or other benefit by the requesting agency, to the extent that the information is relevant and necessary to the requesting agency’s decision.

4. Information from this system of records may be disclosed to the Department of the Treasury to facilitate VA payment to physicians, clinics, and pharmacies for reimbursement of services rendered, to facilitate payments to veterans for reimbursements of authorized expenses, or to collect, by set off or otherwise, debts owed the United States.

5. Disclosure may be made to a congressional office, from the record of an individual, in response to an inquiry from the congressional office made at the request of that individual.

6. Disclosure may be made to National Archives and Records Administration (NARA), and General Services Administration (GSA) in records management inspections conducted under authority of 44 United States Code.

7. Records from this system of records may be disclosed to a Federal agency or to a State or local government licensing board and/or to the Federation of State Medical Boards or a similar nongovernment entity which maintains records concerning individuals’ employment histories or concerning the issuance, retention or revocation of licenses, certifications, or registration necessary to practice an occupation, profession or specialty, in order for the agency to obtain information relevant to an agency decision concerning the hiring, retention or termination of an employee or to inform a Federal agency or licensing boards or the appropriate non-government entities about the healthcare practices of a terminated, resigned or retired healthcare employee whose professional healthcare activity so significantly failed to conform to generally accepted standards of professional medical practice as to raise reasonable concern for the health and safety of patients in the private sector or from another Federal agency. These records may also be disclosed as part of an ongoing computer-matching program to accomplish these purposes.

8. Identifying information in this system, including name, address, social security number, and other information as is reasonably necessary to identify such individual, may be disclosed to the National Practitioner Data Bank at the time of hiring and/or clinical privileging of healthcare practitioners, and other times as deemed necessary by VA, in order for VA to obtain information relevant to a Department decision concerning the hiring, privileging, retention or termination of the applicant or employee.

9. Relevant information from this system of records may be disclosed to the National Practitioner Data Bank and/or State Licensing Board in the State(s) in which a practitioner is licensed, in which the VA facility is located, and/or in which an act or omission occurred upon which a medical malpractice claim was based when VA reports information concerning: (a) Any payment for the benefit of a physician, dentist, or other licensed healthcare practitioner which was made as the result of a settlement or judgment of a claim of medical malpractice if an appropriate determination is made in accordance with agency policy that payment was related to substandard care, professional incompetence or professional misconduct on the part of the individual; (b) a final decision which relates to possible incompetence or improper professional conduct that adversely affects the clinical privileges of a physician or dentist for a period longer than 30 days; or (c) the acceptance of the surrender of clinical privileges or any restriction of such privileges by a physician or dentist either while under investigation by the healthcare entity relating to possible incompetence or improper professional conduct, or in return for not conducting such an investigation or proceeding. These records may also be disclosed as part of a computer-matching program to accomplish these purposes.

10. Relevant identifying and medical treatment information (excluding medical treatment information related to drug or alcohol abuse, infection with the human immunodeficiency virus or sickle cell anemia) may be disclosed to a Federal agency or non-VA healthcare provider or institution, including their billing or collection agent, when VA refers a patient for treatment or medical services, or authorizes a patient to obtain non-VA medical services and the information is needed by the Federal agency or non-VA institution or provider to perform the services, or for VA to obtain sufficient information in order to consider or make payment for health care services, to evaluate the services rendered, or to determine the need for additional services.

11. Information maintained in this system concerning non-VA healthcare institutions and providers, including name, address, social security or employer’s taxpayer identification numbers, may be disclosed to the Department of the Treasury, Internal Revenue Service, to report calendar year earnings of $600 or more for income tax reporting purposes.

12. The name, date of birth and social security number of a Veteran or beneficiary, and any other identifying and claim information as is reasonably necessary, such as provider identification, description of services furnished, and VA payment amount, may be disclosed to another Federal agency for its use in identifying potential duplicate payments for healthcare services paid by Department of Veteran Affairs and that agency. This information may also be disclosed as part of a computer matching agreement to accomplish this purpose.

13. Relevant information from this system of records may be disclosed to individuals, organizations, or private or public agencies, with whom VA has a contract or agreement to perform such services as VA may deem practicable for the purposes of laws administered by VA, in order for the contractor or subcontractor to perform the services of the contract or agreement.

14. Any relevant information in this system of records may be disclosed to attorneys, insurance companies, employers, and courts, boards, or commissions; such disclosures may be made only to the extent necessary to aid VA in the preparation, presentation, and prosecution of claims authorized under Federal, State, or local laws, and regulations promulgated thereunder.

15. VA may disclose information from this system of records to the Department of Justice (DoJ), either on VA’s initiative or in response to DoJ’s request for the information, after either VA or DoJ determines that such information is relevant to DoJ’s representation of the United States or any of its components in legal proceedings before a court or adjudicative body, provided that, in each case, the agency also determines prior to disclosure that release of the records to the DoJ is a use of the information contained in the records that is compatible with the purpose for which VA collected the records. VA, on its own initiative, may disclose records in this system of records in legal proceedings before a court or administrative body after determining that the disclosure of the records to the court or administrative body is a use of the information contained in the records that is compatible with the purpose for which VA collected the records.

16. Any information in this system may be disclosed in connection with any proceeding for the collection of an amount owed to the United States by virtue of a person’s participation in any benefit program administered by the Veterans Health Administration when in the judgment of the Secretary, or an official generally delegated such authority under standard agency delegation of authority rules (38 CFR 2.6), such disclosure is deemed necessary and proper, in accordance with 38 U.S.C. 5701(b)(6).

17. The name and address of a veteran or beneficiary, and other information as is reasonably necessary to identify such individual, including personal information obtained from other Federal agencies through computer matching programs, and any information concerning the individual’s indebtedness to the United States by virtue of the individual’s participation in a benefits program administered by VA, may be disclosed to a consumer reporting agency for the purpose of locating the individual, obtaining a consumer report to determine the ability of the individual to repay an indebtedness, or assisting in the collection of such indebtedness provided that the applicable requirements of 38 U.S.C. 5701(g)(2) and 38 U.S.C. 5701(g)(4) have been met.

18. In response to an inquiry about a named individual from a member of the general public, information from this system may be disclosed to report the amount of VA monetary benefits being received by the individual. This disclosure is consistent with 38 U.S.C. 5701(c)(1).

19. VA may disclose information from this system to a Federal agency for the purpose of conducting research and data analysis to perform a statutory purpose of that Federal agency upon the prior written request of that agency, provided that there is legal authority under all applicable confidentiality statutes and regulations to provide the data and VA has determined prior to the disclosure that the VA data handling requirements are satisfied.

20. Any information in this system of records relevant to a claim of a Veteran or beneficiary, such as the name, address, the basis and nature of a claim, amount of benefit payment information, medical information and military service and active duty separation information may be disclosed to accredited service organizations, VA approved claim agents and attorneys acting under a declaration of representation, so that these individuals can aid claimants in the preparation, presentation and prosecution of claims under the laws administered by VA. The name and address of a claimant will not, however, be disclosed to these individuals under this routine use if the claimant has not requested the assistance of an accredited service organization, claims agent or an attorney.

21. Any information in this system, including medical information, the basis and nature of claim, the amount of benefits, and other personal information may be disclosed to a VA Federal fiduciary or a guardian ad litem in relation to his or her representation of a claimant, but only to the extent necessary to fulfill the duties of the VA Federal fiduciary or the guardian ad litem.

22. The individual’s name, address, social security number and the amount (excluding interest) of any indebtedness which is waived under 38 U.S.C. 3102, compromised under 4 CFR Part 103, otherwise forgiven, or for which the applicable statute of limitations for enforcing collection has expired, may be disclosed to the Department of the Treasury, Internal Revenue Service, as a report of income under 26 U.S.C. 61(a)(12).

23. The name of a veteran or beneficiary, other information as is reasonably necessary to identify such individual, and any other information concerning the individual’s indebtedness by virtue of a person’s participation in a benefits program administered by VA, may be disclosed to the Department of the Treasury, Internal Revenue Service, for the collection of Title 38 benefit overpayments, overdue indebtedness, and/or costs of services provided to an individual not entitled to such services, by the withholding of all or a portion of the person’s Federal income tax refund.

24. The name, date of birth, and social security number of a Veteran or beneficiary, and other identifying information as is reasonably necessary may be disclosed to Social Security Administration for the purpose of validating social security numbers. This information may also be disclosed as part of a computer matching agreement to accomplish this purpose.

25. The name and address of any healthcare provider in this system of records who has received payment for claimed services in behalf of a Veteran or beneficiary may be disclosed in response to an inquiry from a member of the general public.

26. Relevant information from this system of records may be disclosed to an accrediting Quality Review and Peer Review Organization with which VA has an agreement or contract to conduct such reviews in connection with the review of claims or other review activities associated with VA healthcare facility accreditation to professionally accepted standards, such as The Joint Commission or Utilization Review Accreditation Commission (URAC) or American Accreditation HealthCare Commission.

27. Eligibility and claim information from this system of records may be disclosed verbally or to a healthcare provider seeking reimbursement for claimed medical services to facilitate billing processes, verify eligibility for requested healthcare services, and provide payment information for claimed services. Eligibility or entitlement information disclosed may include the name, social security number, effective dates of eligibility, reasons for any period of ineligibility, and evidence of other health insurance information of the named individual. Claim information disclosed may include payment information such as payment identification number, date of payment, date of service, amount billed, amount paid, name of payee, and reasons for non-payment.

28. Identifying information, including social security number of Veterans, spouse(s) of Veterans, and dependents of Veterans, may be disclosed to other Federal agencies for purposes of conducting computer matches, to obtain information to determine or verify eligibility of Veterans who are receiving VA medical care under relevant sections of Title 38 U.S.C.

29. VA may disclose patient identifying information to Federal agencies and VA and government-wide third-party insurers responsible for payment of the cost of medical care for the identified patients, in order for VA to seek recovery of the medical care costs. These records may also be disclosed as part of a computer matching program to accomplish this purpose.

30. Disclosure to other Federal agencies may be made to assist such agencies in preventing and detecting possible fraud or abuse by individuals in their operations and programs.

31. VA may, on its own initiative, disclose any information or records to appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality of information in the system of records has been compromised; (2) the Department has determined that as a result of the suspected or confirmed compromise, there is a risk of embarrassment or harm to the reputations of the record subjects, harm to economic or property interests, identity theft or fraud, or harm to the security, confidentiality, or integrity of this system or other systems or programs (whether maintained by the Department or another agency or entity) that rely upon the potentially compromised information; and (3) the disclosure is to agencies, entities, or persons whom VA determines are reasonably necessary to assist or carry out the Department’s efforts to respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm. This routine use permits disclosures by the Department to respond to a suspected or confirmed data breach, including the conduct of any risk analysis or provision of credit protection services as provided in 38 U.S.C. 5724, as the terms are defined in 38 U.S.C. 5727.

Storage:

Records are maintained on paper documents or stored electronically by magnetic discs, magnetic tape, and optical or digital imaging at the authorizing VA healthcare facility. Reports and information on automated storage media (e.g., microfilm, microfiche, magnetic tape and disks, and digital and laser optical media) is stored at the authorizing VA healthcare facility, VA Headquarters, ARC, OIFOs, FSC, AITC, and Veterans Integrated Service Network (VISN) offices.

Information pertaining to electronic claims submitted to VA for payment consideration may be stored at the authorizing VA healthcare facility, FSC, AITC, and at CBOPC. Records maintained at CBOPC are stored electronically.

Paper and electronic records pertaining to the individual may be retrieved by the name or Social Security number of the record subject. Records pertaining to the healthcare provider are retrieved by the name or Social Security and taxpayer identification number of the non-VA healthcare institution or provider. Records at the ARC are retrieved only by Social Security number.

1. VA will maintain the data in compliance with applicable VA security policy directives that specify the standards that will be applied to protect sensitive personal information. Contractors and their subcontractors who access the data are required to maintain the same level of security as VA staff. Working spaces and record storage areas in VA facilities are restricted to VA employees. Generally, file areas are locked after normal duty hours and healthcare facilities are protected from outside access by security personnel. Access to the records is restricted to VA employees who have a need for the information in the performance of their official duties. Employee records or records of public figures or otherwise sensitive records are generally stored in separate locked files.

2. Electronic data security complies with applicable Federal Information Processing Standards (FIPS) issued by the National Institute of Standards and Technology (NIST). Access to computer rooms at healthcare facilities is generally limited by appropriate locking devices and restricted to authorized VA employees and vendor personnel. Peripheral devices are generally placed in secure areas (areas that are locked or have limited access) or are otherwise protected. Access to file information is controlled at two levels: the system recognizes authorized employees by a series of individually unique passwords/codes that must be changed periodically by the employee, and employees are limited by role-based access to only that information in the file which is needed in the performance of their official duties. Information that is downloaded and maintained on personal computers is afforded similar storage and access protections as the data that is maintained in the original files. Remote access to file information by staff of the OIFOs, and access by OIG staff conducting an audit or investigation at the healthcare facility or an OIG office location remote from the healthcare facility is controlled in the same manner.

3. Access to FSC and AITC is generally restricted to each Center’s employees, custodial personnel and security personnel. Access to computer rooms is restricted to authorized operational personnel through electronic locking devices. All other persons gaining access to computer rooms are escorted. Authorized VA employees at remote locations, including VA healthcare facilities, OIFOs, VA Headquarters, VISN offices, and OIG headquarters and field staff, may access information stored in the computer. Access is controlled by individually unique passwords/codes that must be changed periodically by the employee.

4. Access to records maintained at VA Headquarters, ARC, OIFOs, and VISN offices is restricted to VA employees who have a need for the information in the performance of their official duties. Access to information stored on automated storage media is controlled by individually unique passwords/codes that must be changed periodically by the employee. Authorized VA employees at remote locations including VA healthcare facilities may access information stored in the computer. Access is controlled by individually unique passwords/codes. Records are maintained in manned rooms during nonworking hours. The facilities are protected from outside access during working hours by security personnel.

5. Information downloaded and maintained by the OIG Headquarters and field offices on automated storage media is secured in storage areas or facilities to which only OIG staff members have access. Paper documents are similarly secured. Access to paper documents and information on automated storage media is limited to OIG employees who have a need for the information in the performance of their official duties. Access to information stored on automated storage media is controlled by individually unique passwords/codes.

6. Access to records maintained at CBOPC Office of Information and Technology (OI&T) is restricted to VA employees who have a need for the information in the performance of their official duties. Access to information stored on automated storage media is controlled by individually unique passwords/codes that must be changed periodically by the employee. Authorized VA employees at remote locations including VA healthcare facilities may access and print information stored in the computer. Access is controlled by individually assigned unique passwords/codes. Records are maintained in a secured, pass card protected and alarmed room. The facilities are protected from outside access during non-working hours by security personnel.

Paper and electronic documents at the authorizing healthcare facility related to authorizing the Non-VA Care (fee) and the services authorized, billed and paid for are maintained in ‘‘Patient Medical Records-VA’’ (24VA10P2). These records are retained at healthcare facilities for a minimum of three years after the last episode of care. After the third year of inactivity the paper records are transferred to a records facility for seventy-two (72) more years of storage.

Automated storage media, imaged Non-VA Care (fee) claims, and other paper documents that are included in this system of records and not maintained in ‘‘Patient Medical Records-VA’’ (24VA10P2) are retained and disposed of in accordance with disposition authority approved by the Archivist of the United States.

Paper records that are imaged for viewing electronically are destroyed after they have been scanned, and the electronic copy is determined to be an accurate and complete copy of the paper record imaged.

Official responsible for policies and procedures: Chief Business Officer (10NB), Department of Veterans Affairs, Veterans Health Administration, VA Central Office, 810 Vermont Avenue, NW., Washington, DC 20420. Official Maintaining the System: Director, National Non-VA Care (Fee) Program Office, VHA Chief Business Office Purchased Care, P.O. Box 469066, Denver, CO 80246.

An individual who wishes to determine whether a record is being maintained in this system under the individual’s name or other personal identifier, or who wants to determine the contents of such record, should submit a written request or apply in person to the last VA healthcare facility where care was authorized or rendered. Addresses of VA healthcare facilities may be found in VA Appendix 1 of the Biennial Publication of Privacy Act Issuances. All inquiries must reasonably identify the portion of the Non-VA Care (fee) record involved and the place and approximate date that medical care was provided. Inquiries should include the patient’s full name, social security number, and return address.

Individuals seeking information regarding access to health records and/or contesting health l records may write, call or visit the VA facility where medical care was last authorized or provided. Individuals seeking information regarding access to claims and/or billing records will write to the VHA Chief Business Office Purchased Care, Privacy Office, PO BOX 469060, Denver, CO. All Requests for records about another person are required to provide a Request for an Authorization to Release Medical Records or Health Information signed by the record subject by using form VA Form 10-5345.

(See Record Access Procedures above.)

The Veteran or other VA beneficiary, family members or accredited representatives, and other third parties; military service departments; private medical facilities and healthcare professionals; electronic trading partners; other Federal agencies; Veterans Health Administration facilities and automated systems; Veterans Benefits Administration facilities and automated systems; VA FSC facility and automated systems; and deployment status and availability.

24VA10A7 Patient Medical Records-VA

Unclassified.

Records are maintained at each VA health care facility (in most cases, backup information is stored at off-site locations), VA Enterprise Cloud Data Centers/Amazon Web Services, 1915 Terry Avenue, Seattle, WA 98101 and contracted data repository sites, such as the Cerner Technology Centers (CTC): Primary Data Center in Kansas City, MO and Continuity of Operations/Disaster Recovery (COOP/DR) Data Center in Lees Summit, MO. Subsidiary record information is maintained at the various respective services within the health care facility (e.g., Pharmacy, Fiscal, Dietetic, Clinical Laboratory, Radiology, Social Work, Psychology) and by individuals, organizations, and/or agencies with which VA has a contract or agreement to perform such services, as VA may deem practicable.

Address locations for VA facilities are listed in Appendix 1 of the biennial publication of the VA Privacy Act Issuances. In addition, information from these records or copies of these records may be maintained at the Department of Veterans Affairs Central Office, 810 Vermont, NW, Washington, DC 20420; VA National Data Centers; Federal Records Center; VA Health Data Repository (HDR), located at the VA National Data Centers; VA Chief Information Office (CIO) Field Offices; Veterans Integrated Service Networks; and Regional and General Counsel Offices.

Patient Medical Records: Director, Health Information Governance (10A7B), Department of Veterans Affairs, 810 Vermont Avenue, NW, Washington, DC 20420. Clinical Health Data Repository/Health Data Repository: Director, Clinical Informatics and Data Management Office (10A7A), 810 Vermont Avenue, NW, Washington, DC 20420.

Title 38, United States Code, Sections 501(b) and 304.

The paper and automated records may be used for such purposes as: ongoing treatment of individuals and patients; documentation of treatment provided; payment; health care operations such as producing various management and patient follow-up reports; responding to patient and other inquiries; for epidemiological research and other health care related studies; statistical analysis, resource allocation and planning; providing clinical and administrative support to patient medical care; determining entitlement and eligibility for VA benefits; processing and adjudicating benefit claims by Veterans Benefits Administration Regional Office (VARO) staff; for audits, reviews, and investigations conducted by staff of the health care facility, the networks, VA Central Office, and the VA Office of Inspector General (OIG); sharing of health information between and among Veterans Health Administration (VHA), Department of Defense (DoD), Indian Health Services (IHS), and other government and private industry health care organizations; quality assurance audits, reviews, and investigations; personnel management and evaluation; employee ratings and performance evaluations; and employee disciplinary or other adverse action, including discharge; advising health care professional licensing or monitoring bodies or similar entities of activities of VA and former VA health care personnel; accreditation of a facility by an entity such as the Joint Commission (TJC); and notifying medical schools of medical students’ performance and billing.

1.

Veterans who have applied for health care services under Chapter 17 of Title 38, United States Code, and members of their immediate families;

2.

Spouses, surviving spouses, and children of Veterans who have applied for health care services under Chapter 17 of Title 38, United States Code;

3.

Beneficiaries of other Federal agencies;

4.

Individuals examined or treated under contract or resource sharing agreements;

5.

Individuals examined or treated for research or donor purposes;

6.

Individuals who have applied for Title 38 benefits but who do not meet the requirements under Title 38 to receive such benefits;

7.

Individuals who were provided medical care under other circumstances, including but not limited to, emergency conditions for humanitarian reasons;

8.

Pensioned members of allied forces provided health care services under Chapter I of Title 38, United States Code; and

9.

Caregivers.

The medical record is a consolidated health record (CHR) which may include:

(i)

An administrative (non-clinical information) record (e.g., medical benefit application and eligibility information) including information obtained from Veterans Benefits Administration automated records such as the Veterans and Beneficiaries Identification and Records Locator Subsystem-VA (38VA23) and the Compensation, Pension, Education and Rehabilitation Records-VA (58VA21/22/28), and correspondence about the individual;

(ii)

A medical record (a cumulative account of sociological, diagnostic, counseling, rehabilitation, drug and alcohol, dietetic, medical, surgical, dental, psychological, and/or psychiatric information compiled by VA professional staff and non-VA health care providers), and

(iii) Subsidiary record information (e.g., Bed Management Solution (BMS), tumor registry, certain clinically oriented information associated with My HealtheVet such as secure messages, minimum data set, dental, pharmacy, nuclear medicine, clinical laboratory, radiology, and patient scheduling information). The CHR may also include identifying information (e.g., name, address, date of birth, VA claim number, social security number); medical record number, military service information (e.g., dates, branch and character of service, service number, medical information); family information (e.g., next of kin and person to notify in an emergency; address information, name, social security number and date of birth for Veteran’s spouse and dependents; family medical history information); employment information (e.g., occupation, employer name and address); financial information (e.g., family income; assets; expenses; debts; amount and source of income for Veteran, spouse, and dependents); third-party health plan contract information (e.g., health insurance carrier name and address, policy number, amounts billed and paid); and information pertaining to the individual’s medical, surgical, psychiatric, dental, and/or psychological examination, evaluation, and/or treatment (e.g., information related to the chief complaint and history of present illness; information related to physical, diagnostic, therapeutic special examinations; clinical laboratory, pathology and x-ray findings; operations; medical history; medications prescribed and dispensed; treatment plan and progress; consultations; photographs taken for identification and medical treatment; education and research purposes; facility locations where treatment is provided; observations and clinical impressions of health care providers to include identity of providers and to include, as appropriate, the present state of the patient’s health; and an assessment of the patient’s emotional, behavioral, and social status, as well as an assessment of the patient’s rehabilitation potential and nursing care needs). Abstract information (e.g., environmental, epidemiological and treatment regimen registries) is maintained in auxiliary paper and automated records.

The individual receiving care, patients, family members, friends, or accredited representatives, employers; military service departments; health insurance carriers; private medical facilities and health care professionals; State and local agencies; other Federal agencies; VA Regional Offices; VHA national databases; Veterans Benefits Administration automated record systems (including Veterans and Beneficiaries Identification and Records Location Subsystem-VA (38VA23) and the Compensation, Pension, Education and Rehabilitation Records-VA (58VA21/22/28); and various automated systems providing clinical and managerial support to VA health care facilities.

CATEGORIES OF USERS AND THE PURPOSES OF SUCH USES:

To the extent that records contained in the system include information protected by 45 CFR parts 160 and 164, i.e., individually identifiable health information, and 38 U.S.C. 7332, i.e., medical treatment information related to drug abuse, alcoholism or alcohol abuse, sickle cell anemia, or infection with the Human Immunodeficiency Virus, that information may not be disclosed under a routine use unless there is also specific statutory authority in 38 U.S.C. 7332 and regulatory authority in 45 CFR parts 160 and 164 permitting disclosure.

1.

VA may disclose health care information as deemed necessary and proper to Federal, State, and local government agencies and national health organizations in order to assist in the development of programs that will be beneficial to claimants, protect their rights under law, and assure that they are receiving all benefits to which they are entitled.

2.

VA may disclose health care information furnished and the period of care, as deemed necessary and proper to accredited service organization representatives and other approved agents, attorneys, and insurance companies to aid claimants whom they represent in the preparation, presentation, and prosecution of claims under laws administered by VA, or State or local agencies.

3.

VA may disclose any information in this system, except the names and home addresses of Veterans and their dependents, which is relevant to a suspected or reasonably imminent violation of law, whether civil, criminal or regulatory in nature and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, to a Federal, State, local, tribal, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule or order. VA may also disclose the names and addresses of Veterans and their dependents to a Federal agency charged with the responsibility of investigating or prosecuting civil, criminal or regulatory violations of law, or charged with enforcing or implementing the statute, regulation, rule or order issued pursuant thereto.

4.

VA may disclose information to a Federal agency or the District of Columbia government, in response to its request, in connection with the hiring or retention of an employee and the issuance of a security clearance as required by law, the reporting of an investigation of an employee, or the issuance of a license, grant, or other benefit by the requesting agency, to the extent that the information is relevant and necessary to the requesting agency’s decision.

5.

Health care information may be disclosed by appropriate VA personnel to the extent necessary and on a need-to-know basis, consistent with good medical-ethical practices, to family members and/or the person(s) with whom the patient has a meaningful relationship. In response to an inquiry from a member of the general public about a named individual, VA may disclose the patient’s name, presence (and location when needed for visitation purposes) in a medical facility, and general condition that does not reveal specific medical information (e.g., satisfactory, seriously ill).

6.

In the course of presenting evidence to a court, magistrate, or administrative tribunal in matters of guardianship, inquests, and commitments, VA may disclose relevant information to private attorneys representing Veterans rated incompetent in conjunction with issuance of certificates of incompetency and to probation and parole officers in connection with court-required duties. VA may disclose relevant information to a guardian ad litem in relation to his or her representation of a claimant in any legal proceeding.

7.

VA may disclose information to a member of Congress or a congressional staff member in response to an inquiry from the congressional office made at the request of that individual.

8.

VA may disclose name(s) and address(es) of present or former members of the armed services and/or their dependents under certain circumstances: (a) to any nonprofit organization, if the release is directly connected with the conduct of programs and the utilization of benefits under Title 38, or (b) to any criminal or civil law enforcement governmental agency or instrumentality charged under applicable law with the protection of the public health or safety, if a qualified representative of such organization, agency, or instrumentality has made a written request for such name(s) or address(es) for a purpose authorized by law, provided that the records will not be used for any purpose other than that stated in the request and that the organization, agency, or instrumentality is aware of the penalty provision of 38 U.S.C. 5701(f).

9.

VA may disclose the nature of the patient’s illness, probable prognosis, estimated life expectancy, and need for the presence of the related service member to the American Red Cross for the purpose of justifying emergency leave.

10.

VA may disclose relevant information to attorneys, insurance companies, employers, third parties liable or potentially liable under health plan contracts, and courts, boards, or commissions, to the extent necessary to aid VA in the preparation, presentation, and prosecution of claims authorized under Federal, State, or local laws, and regulations promulgated thereunder.

11.

VA may disclose health information for research purposes determined to be necessary and proper to epidemiological and other research entities approved by the Under Secretary for Health or designee, such as the Medical Center Director of the facility where the information is maintained.

12.

VA may disclose relevant information to attorneys, insurance companies, employers, third parties liable or potentially liable under health plan contracts, and courts, boards, or commissions, to the extent necessary to aid VA in the preparation, presentation, and prosecution of claims authorized under Federal, State, or local laws, and regulations promulgated thereunder.

13.

VA may disclose health information for research purposes determined to be necessary and proper to epidemiological and other research entities approved by the Under Secretary for Health or designee, such as the Medical Center Director of the facility where the information is maintained.

14.

VA may disclose health information, including the name(s) and address(es) of present or former personnel of the Armed Services and/or their dependents, (a) to a Federal department or agency or (b) directly to a contractor of a Federal department or agency, at the written request of the head of the agency or the designee of the head of that agency, to conduct Federal research necessary to accomplish a statutory purpose of an agency. When this information is to be disclosed directly to the contractor, VA may impose applicable conditions on the department, agency, and/or contractor to ensure the appropriateness of the disclosure to the contractor.

15.

VA may disclose relevant information to the Department of Justice (DoJ) or other Federal agencies in pending or reasonably anticipated litigation or other proceedings before a court, administrative body, or other adjudicative tribunal, when:

a.

VA or any subdivision thereof;

b.

Any VA employee in his or her official capacity;

c.

Any VA employee in his or her individual capacity, where DoJ has agreed to represent the employee; or

d.

The United States, where VA determines that the proceedings are likely to affect the operations of VA or any of its components is a party to or has an interest in the proceedings, and VA determines that the records are relevant and necessary to the proceedings.

16.

Health care information may be disclosed by the examining VA physician to a non-VA physician when that non-VA physician has referred the individual to VA for medical care.

17.

VA may disclose records to the National Archives and Records Administration in records management inspections and other activities conducted under Title 44, Chapter 29, of the U.S.C.

18.

VA may disclose health care information concerning a non-judicially declared incompetent patient to a third party upon the written authorization of the patient’s next of kin in order for the patient or, consistent with the best interest of the patient, a member of the patient’s family, to receive a benefit to which the patient or family member is entitled or to arrange for the patient’s discharge from a VA medical facility. Sufficient information to make an informed determination will be made available to such next of kin. If the patient’s next of kin is not reasonably accessible, the chief of staff, director, or designee of the custodial VA medical facility may make the disclosure for these purposes.

19.

VA may disclose information to a Federal agency, a State or local government licensing board, and/or the Federation of State Medical Boards or a similar non-governmental entity that maintains records concerning individuals’ employment histories or concerning the issuance, retention, or revocation of licenses, certifications, or registration necessary to practice an occupation, profession, or specialty, to inform the entity about the health care practices of a terminated, resigned, or retired health care employee whose professional health care activity so significantly failed to conform to generally accepted standards of professional medical practice as to raise reasonable concern for the health and safety of patients in the private sector or from another Federal agency. These records may also be disclosed as part of an ongoing computer matching program to accomplish these purposes.

20.

VA may disclose information maintained in connection with the performance of any program or activity relating to infection with the Human Immunodeficiency Virus (HIV) to a Federal, State, or local public health authority that is charged under Federal or State law with the protection of the public health, and to which Federal or State law requires disclosure of such record, if a qualified representative of such authority has made a written request that such record be provided as required pursuant to such law for a purpose authorized by the law. The person to whom information is disclosed, under 38 U.S.C. 7332(b)(2)(C), should be advised that they shall not re-disclose or use such information for a purpose other than that for which the disclosure was made. The disclosure of patient name and address under this routine use must comply with the provisions of 38 U.S.C. 5701(f)(2).

21.

Information indicating that a patient or subject is infected with the Human Immunodeficiency Virus (HIV) may be disclosed by a physician or professional counselor to the spouse of the patient or subject, to an individual with whom the patient or subject has a meaningful relationship, or to an individual whom the patient or subject has during the process of professional counseling or of testing to determine whether the patient or subject is infected with the virus, identified as being a sexual partner of the patient or subject. Disclosures may be made only if the physician or counselor, after making reasonable efforts to counsel and encourage the patient or subject to provide the information to the spouse or sexual partner, reasonably believes that the patient or subject will not provide the information to the spouse or sexual partner and that the disclosure is necessary to protect the health of the spouse or sexual partner. Such disclosures should, to the extent feasible, be made by the patient’s or subject’s treating physician or professional counselor. Before any patient or subject gives consent to being tested for the HIV, as part of pre-testing counseling, the patient or subject must be informed fully about these notification procedures.

22.

VA may disclose information, including name, address, social security number, and other information as is reasonably necessary to identify an individual, to the National Practitioner Data Bank at the time of hiring and/or clinical privileging/re-privileging of health care practitioners, and other times as deemed necessary by VA, in order for VA to obtain information relevant to a Department decision concerning the hiring, privileging/re-privileging, retention, or termination of the applicant or employee.

23.

VA may disclose relevant information to the National Practitioner Data Bank and/or State Licensing Board in the State(s) in which a practitioner is licensed, the VA facility is located, and/ or an act or omission occurred upon which a medical malpractice claim was based, when VA reports information concerning: (a) any payment for the benefit of a physician, dentist, or other licensed health care practitioner which was made as the result of a settlement or judgment of a claim of medical malpractice, if an appropriate determination is made in accordance with Department policy that payment was related to substandard care, professional incompetence or professional misconduct on the part of the individual; (b) a final decision which relates to possible incompetence or improper professional conduct that adversely affects the clinical privileges of a physician or dentist for a period longer than 30 days; or (c) the surrender of clinical privileges or any restriction of such privileges by a physician or dentist, either while under investigation by the health care entity relating to possible incompetence or improper professional conduct. These records may also be disclosed as part of a computer matching program to accomplish these purposes.

24.

VA may disclose relevant health care information to a State Veterans Home for the purpose of medical treatment and/or follow-up at the State home when VA makes payment of a per diem rate to the State home for the patient receiving care at such home, and the patient receives VA medical care.

25.

VA may disclose relevant health care information to (a) a Federal agency or non-VA health care provider or institution when VA refers a patient for hospital or nursing home care or medical services, or authorizes a patient to obtain non-VA medical services, and the information is needed by the Federal agency or non-VA institution or provider to perform the services, or (b) a Federal agency or a non-VA hospital (Federal, State and local, public, or private) or other medical institution having hospital facilities, blood banks, or similar institutions, medical schools or clinics, or other groups or individuals that have contracted or agreed to provide medical services or share the use of medical resources under the provisions of 38 U.S.C. 513, 7409, 8111, or 8153, when treatment is rendered by VA under the terms of such contract or agreement, or the issuance of an authorization, and the information is needed for purposes of medical treatment and/or follow-up, determining entitlement to a benefit, or recovery of the costs of the medical care.

26.

VA may disclose health care information for program review purposes and the seeking of accreditation and/or certification to survey teams of the Joint Commission, College of American Pathologists, American Association of Blood Banks, and similar national accrediting agencies or boards with which VA has a contract or agreement to conduct such reviews, but only to the extent that the information is necessary and relevant to the review.

27.

VA may disclose relevant health care information to a non-VA nursing home facility that is considering the patient for admission, when information concerning the individual’s medical care is needed for the purpose of preadmission screening under 42 CFR 483.20(f), to identify patients who are mentally ill or mentally retarded so they can be evaluated for appropriate placement.

28.

VA may disclose information which relates to the performance of a health care student or provider to a medical or nursing school or other health care related training institution, or other facility with which VA has an affiliation, sharing agreement, contract, or similar arrangement, when the student or provider is enrolled at or employed by the school, training institution, or other facility, and the information is needed for personnel management, rating, and/or evaluation purposes.

29.

VA may disclose relevant health care information to individuals, organizations, and private or public agencies with which VA has a contract or sharing agreement for the provision of health care or administrative services.

30.

VA may disclose identifying information, including Social Security number of a Veteran, spouse, and dependent, to other Federal agencies for purposes of conducting computer matches to obtain information to determine, or to verify eligibility of Veterans who are receiving VA medical care under Title 38.

31.

VA may disclose the name and Social Security number of a Veteran, spouse, and dependent, and other identifying information as is reasonably necessary, to the Social Security Administration, Department of Health and Human Services (HHS), for the purpose of conducting a computer match to obtain information to validate the Social Security numbers maintained in VA records.

32.

VA may disclose the patient’s name and relevant health care information concerning an adverse drug reaction to the Food and Drug Administration (FDA), HHS, for purposes of quality of care management, including detection, treatment, monitoring, reporting, analysis, and follow-up actions relating to adverse drug reactions.

33.

VA may disclose information to Federal agencies and government-wide third-party insurers responsible for payment of the cost of medical care for the patients, in order for VA to seek recovery of the medical care costs. These records may also be disclosed as part of a computer matching program to accomplish these purposes.

34.

VA may disclose information pursuant to 38 U.S.C. 7464, and notwithstanding 38 U.S.C. 5701 and 7332, to a former VA employee, as well as an authorized representative of the employee, whose case is under consideration by the VA Disciplinary Appeals Board, in connection with the considerations of the Board, to the extent the Board considers appropriate for purposes of the proceedings of the Board in that case, when authorized by the chairperson of the Board.

35.

Information that a patient is infected with Hepatitis C may be disclosed by a physician or professional counselor to the spouse, the person or subject with whom the patient has a meaningful relationship, or an individual whom the patient or subject has identified as being a sexual partner of the patient or subject.

36.

VA may disclose to the Federal Labor Relations Authority, including its General Counsel, information related to the establishment of jurisdiction, investigation, and resolution of allegations of unfair labor practices, or in connection with the resolution of exceptions to arbitration awards when a question of material fact is raised in matters before the Federal Service Impasses Panel.

37.

VA may disclose information to officials of labor organizations recognized under 5 U.S.C. Chapter 71 when relevant and necessary to their duties of exclusive representation concerning personnel policies, practices, and matters affecting working conditions.

38.

VA may disclose information to officials of the Merit Systems Protection Board, including the Office of the Special Counsel, when requested in connection with appeals, special studies of the civil service and other merit systems, review of rules and regulations, investigation of alleged or possible prohibited personnel practices, such other functions promulgated in 5 U.S.C. 1205 and 1206, or as otherwise authorized by law.

39.

VA may disclose information to the Equal Employment Opportunity Commission when requested in connection with investigations of alleged or possible discrimination practices, examinations of Federal affirmative employment programs, compliance with the Uniform Guidelines of Employee Selection Procedures, or other functions of the Commission as authorized by law or regulation.

40.

VA may disclose relevant health care information to health and welfare agencies, housing resources, and utility companies, possibly to be combined with disclosures to other agencies, in situations where VA needs to act quickly in order to provide basic and/ or emergency needs for the patient and patient’s family where the family resides with the patient or serves as a caregiver.

41.

VA may disclose health care information to funeral directors or representatives of funeral homes in order for them to make necessary arrangements prior to and in anticipation of a patient’s death.

42.

VA may disclose health care information to the FDA, or a person subject to the jurisdiction of the FDA, with respect to FDA-regulated products for purposes of reporting adverse events, product defects or problems, or biological product deviations; tracking products; enabling product recalls, repairs, or replacement; and/or conducting post marketing surveillance.

43.

VA may disclose health care information to a non-VA health care provider, such as private health care providers or hospitals, DoD, or IHS providers, for the purpose of treating VA patients.

44.

VA may disclose information to telephone company operators acting in their capacity to facilitate phone calls for hearing impaired individuals, such as patients, patients’ family members, or non-VA providers, using telephone devices for the hearing impaired, including Telecommunications Device for the Deaf (TDD) or Text Telephones (TTY).

45.

VA may disclose information to any Federal, State, local, tribal, or foreign law enforcement agency in order to report a known fugitive felon, in compliance with 38 U.S.C. 5313B(d).

46.

Relevant health care information may be disclosed by VA employees who are designated requesters (individuals who have completed a course offered or approved by an Organ Procurement Organization), or their designees, for the purpose of determining suitability of a patient’s organs or tissues for organ donation to an organ procurement organization, a designated requester who is not a VA employee, or their designees acting on behalf of local organ procurement organizations.

47.

VA may disclose relevant heath care information to DoD, or its components, as necessary in addressing the transition, care coordination, health care, benefits, and administrative support needs of or for wounded, ill, and injured active duty service members or reserve components, Veterans, and their beneficiaries.

48.

VA may disclose information to other Federal agencies in order to assist those agencies in preventing, detecting, and responding to possible fraud or abuse by individuals in their operations and programs.

49.

VA may disclose any information or records to appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that there has been a breach of the system of records; (2) VA has determined that as a result of the suspected or confirmed breach there is a risk to individuals, VA (including its information systems, programs, and operations), the Federal Government, or national security; and (3) the disclosure made to such agencies, entities, or persons is reasonably necessary to assist in connection with VA efforts to respond to the suspected or confirmed breach or to prevent, minimize, or remedy such harm.

50.

VA may disclose information to any third party or Federal agency, including contractors to those parties, who are responsible for payment of the cost of medical care for the identified patients, in support of VA recovery of medical care costs or for any activities related to payment of medical care costs. These records may also be disclosed as part of a computer matching program to accomplish these purposes.

51.

VA may disclose relevant information to health plans, quality review and/or peer review organizations in connection with the audit of claims or other review activities to determine quality of care or compliance with professionally accepted claims processing standards.

52.

VA may disclose identifying information, including name, address, and date of birth, as needed to verify the identity of an individual or to facilitate delivery of benefits or services to travel agencies, transportation carriers, or others authorized to act on behalf of VA to provide or arrange travel for examination, treatment, or care, or in connection with vocational rehabilitation or counseling services.

53.

VA may disclose information to a former VA employee or contractor, as well as the authorized representative of a current or former employee or contractor of VA, in pending or reasonably anticipated litigation against the individual regarding health care provided during the period of his or her employment or contract with VA.

54.

VA may disclose information to a former VA employee or contractor, as well as the authorized representative of a current or former employee or contractor of VA, in defense or reasonable anticipation of a tort claim, litigation, or other administrative or judicial proceeding involving VA when the Department requires information or consultation assistance from the former employee or contractor regarding health care provided during the period of his or her employment or contract with VA.

55.

VA may disclose information to a former VA employee or contractor, as well as the authorized representative of a current or former employee or contractor of VA, in connection with or in consideration of the reporting of:

a)

Any payment for the benefit of the former VA employee or contractor that was made as the result of a settlement or judgment of a claim of medical malpractice, if an appropriate determination is made in accordance with Department policy that payment was related to substandard care, professional incompetence, or professional misconduct on the part of the individual;

b)

A final decision which relates to possible incompetence or improper professional conduct that adversely affects the former employee’s or contractor’s clinical privileges for a period longer than 30 days; or

c)

The former employee’s or contractor’s surrender of clinical privileges or any restriction of such privileges while under investigation by the health care entity relating to possible incompetence or improper professional conduct to the National Practitioner Data Bank or the State licensing board in any State in which the individual is licensed, the VA facility is located, or an act or omission occurred upon which a medical malpractice claim was based.

56.

VA may disclose information to a former VA employee or contractor, as well as the authorized representative of a current or former employee or contractor of VA, in connection with or in consideration of reporting that the individual’s professional health care activity so significantly failed to conform to generally accepted standards of professional medical practice as to raise reasonable concern for the health and safety of patients, to a Federal agency, a State or local government licensing board, or the Federation of State Medical Boards or a similar nongovernmental entity which maintains records concerning individuals’ employment histories or concerning the issuance, retention, or revocation of licenses, certifications, or registration necessary to practice an occupation, profession, or specialty.

57.

VA may disclose information to a former VA employee or contractor, as well as the authorized representative of a current or former employee or contractor of VA, in connection with investigations by the Equal Employment Opportunity Commission pertaining to alleged or possible discrimination practices, examinations of Federal affirmative employment programs, or other functions of the Commission as authorized by law or regulation.

58.

VA may disclose information to a former VA employee or contractor, as well as the authorized representative of a current or former employee or contractor of VA, in proceedings before the Merit Systems Protection Board or the Office of the Special Counsel in connection with appeals, special studies of the civil service and other merit systems, review of rules and regulations, investigation of alleged or possible prohibited personnel practices, and such other functions promulgated in 5 U.S.C. 1205 and 1206, or as otherwise authorized by law.

59.

VA may disclose relevant information, including but not limited to, patient name, address, and Social Security number, to a State prescription drug monitoring program (PMDP), or similar program, for the purpose of submitting to or receiving from the program information regarding prescriptions to an individual for controlled substances, as required under the applicable State law.

60.

VA may disclose relevant health information to the Centers for Medicare & Medicaid Services (CMS) and/or their designee to evaluate compliance with Medicare or Medicaid health care standards.

61.

VA may disclose health care information to DoD for the purpose of VA health care operations as defined in the HIPAA Privacy Rule, 45 CFR Parts 160 and 164 and to the Defense Health Agency (DHA), as a health care provider, for the purpose of DHA heath care operations.

62.

VA may disclose information from this system to another Federal agency or Federal entity, when VA determines that information from this system of records is reasonably necessary to assist the recipient agency or entity in (1) responding to a suspected or confirmed breach or (2) preventing, minimizing, or remedying the risk of harm to individuals, the recipient agency or entity (including its information systems, programs, and operations), the Federal Government, or national security, resulting from a suspected or confirmed breach.

63.

Disclosure of Veteran identifiers and demographic information (e.g., name, social security number (SSN), address, date of birth) may be made to an organization with whom VA has a documented partnership, arrangement or agreement (e.g., Health Information Exchange (HIE), Health Information Service Provider (HISP) Direct, CommonWell Health Alliance network), for the purpose of identifying and correlating patients.

64.

VA may disclose relevant health care information to the CDC and/or their designee in response to its request or at the initiation of VA, in connection with disease-tracking, patient outcomes, bio-surveillance, or other health information required for program accountability.

Records are maintained on paper, microfilm, electronic media including images and scanned documents, or laser optical media in the consolidated health record at the health care facility where care was rendered, in the VA Health Data Repository, at Federal Record Centers and Cerner Technology Centers. In most cases, copies of backup computer files are maintained at offsite locations. Subsidiary record information is maintained at the various respective services within the health care facility (e.g., pharmacy, fiscal, dietetic, clinical laboratory, radiology, social work, psychology) and by individuals, organizations, and/or agencies with whom VA has a contract or agreement to perform such services, as the VA may deem practicable.

POLICIES AND PRACTICES FOR RETRIEVABILITY OF RECORDS:

Records are retrieved by name, Social Security number, medical record number or other assigned identifiers of the individuals to whom they pertain.

In accordance with the records disposition authority approved by the Archivist of the United States, paper records and information stored on electronic storage media are maintained for seventy-five (75) years after the last episode of patient care and then destroyed/or deleted. VHA Records Control Schedule (RCS 10-1), Chapter 6, 6000.1d (N1-15-91-6, Item 1d) and 6000.2b (N1-15-02-3, Item 3).

PHYSICAL, PROCEDURAL, AND ADMINISTRATIVE SAFEGUARDS:

1.

Access to working spaces and patient medical record storage areas in VA health care facilities is restricted to authorized VA employees. Generally, file areas are locked after normal duty hours. Health care facilities are protected from outside access by the Federal Protective Service and/or other security personnel. Access to patient medical records is restricted to VA employees who have a need for the information in the performance of their official duties. Sensitive patient medical records, including employee patient medical records, records of public figures, or other sensitive patient medical records are generally stored in separate locked files or a similar electronically controlled access environment. Strict control measures are enforced to ensure that access to and disclosures from these patient medical records are limited.

2.

Access to computer rooms within health care facilities is generally limited by appropriate locking devices and restricted to authorized VA employees and vendor personnel. Automated Data Processing (ADP) peripheral devices are generally placed in secure areas (areas that are locked or have limited access) or are otherwise protected. Only authorized VA employees or vendor employees may access information in the system. Access to file information is controlled at two levels: the system recognizes authorized employees by a series of individually unique passwords/codes as a part of each data message, and the employees are limited to only that information in the file that is needed in the performance of their official duties. Information that is downloaded and maintained on personal computers must be afforded similar storage and access protections as the data that is maintained in the original files. Access by remote data users such as Veteran Outreach Centers, Veteran Service Officers with power of attorney to assist with claim processing, VARO staff for benefit determination and processing purposes, OIG staff conducting official audits or investigations and other authorized individuals is controlled in the same manner.

3.

Access to the VA National Data Centers is generally restricted to Center employees, custodial personnel, Federal Protective Service, and other security personnel. Access to computer rooms is restricted to authorized operational personnel through electronic locking devices. All other persons gaining access to computer rooms are escorted. Information stored in the computer may be accessed by authorized VA employees at remote locations including VA health care facilities, VA Central Office, Veterans Integrated Service Networks (VISN), and OIG Central Office and field staff. Access is controlled by individually unique passwords/codes that must be changed periodically by the employee.

4.

Access to the VA Health Data Repository, located at the VA National Data Centers, is generally restricted to Center employees, custodial personnel, Federal Protective Service, and other security personnel. Access to computer rooms is restricted to authorized operational personnel through electronic locking devices. All other persons gaining access to computer rooms are escorted. Information stored in the computer may be accessed by authorized VA employees at remote locations including VA health care facilities, VA Central Office, VISNs, and OIG Central Office and field staff. Access is controlled by individually unique passwords/codes that must be changed periodically by the employee.

5.

Access to records maintained at VA Central Office, the VA Boston Development Center, Chief Information Office Field Offices, and VISNs is restricted to VA employees who have a need for the information in the performance of their official duties. Access to information stored in electronic format is controlled by individually unique passwords/codes. Records are maintained in manned rooms during working hours. The facilities are protected from outside access during non-working hours by the Federal Protective Service or other security personnel.

6.

Computer access authorizations, computer applications available and used, information access attempts, and frequency and time of use are recorded.

7.

Access to Cerner Technology Centers is generally restricted to Cerner employees, contractors or associates with a Cerner issued ID badge and other security personnel cleared for access to the data center. Access to computer rooms housing Federal data, hence Federal enclave, is restricted to persons Federally cleared for Federal enclave access through electronic badge entry devices. All other persons, such as custodians, gaining access to Federal enclave are escorted.

Individuals seeking information regarding access to and contesting of VA medical records may write, call, or visit the last VA facility where medical care was provided.

(See Record Access Procedures above.)

An individual who wishes to determine whether a record is being maintained in this system under his or her name or other personal identifier, or wants to review the contents of such record, should submit a written request or apply in person to the last VA health care facility where care was rendered. Addresses of VA health care facilities may be found in VA Appendix 1 of the Biennial Publication of Privacy Act Issuances. All inquiries must reasonably describe the portion of the medical record involved and the place and approximate date that medical care was provided. Inquiries should include the patient’s full name, Social Security number, and return address.

None.

Last full publication provided in 79 FR 47732 dated August 14, 2014.

Appendix 1— VA Facilities

________________________________________

Patients should call the telephone numbers listed to obtain clinic hours of operation and services.

For more information or to search for a facility near you by zip code, visit https://www.va.gov/find-locations.

ALABAMA

VA Medical Centers

Birmingham 35233 (700 S. 19th St., 205-933-8101 or 800-872-0328).

Montgomery 36109-3798 (215 Perry Hill Rd., 334-272-4670 or 800-214-8387).

Tuscaloosa 35404 (3701 Loop Rd., East, 205-554-2000 or 888-269-3045).

Tuskegee 36083-5001 (2400 Hospital Rd., 334-727-0550 or 800-214-8387).

Clinics

Childersburg 35044 (151 9th Ave., 256-378-9026)

Columbus 31901 (1310 13th Ave., 706-257-7205).

Bessemer 35022 (975 9th Ave., SW-Suite 400 at UAB West Medical Center West Bessemer, 205-428-3495).

Dothan 36301 (2020 Alexander Dr., 334-673-4166).

Dothan Mental Health Center 36301 (3753 Ross Clark Cir Ste 4, 334-678-1933).

Gadsden 35906 (206 Rescia Ave., 256-413-7154).

Guntersville 35976 (100 Judy Smith Dr., 256-582-4033).

Huntsville 35801 (301 Governor’s Dr., 256-535-3100).

Jasper 35501 (3400 Highway 78 East--Suite #215, 205-221-7384).

Monroe 36460 (159 Whetstone St., 251-743-5861).

Oxford 36203 (96 Ali Way Creekside South, 256-832-4141).

Selma 36701 (206 Vaughn Memorial Dr, 334-418-4975).

Sheffield 35660 (Florence Shoals Area Clinic: 422 DD Cox Blvd., 256-381-9055).

Wiregrass 36362 (301 Andrews Ave, 334-503-7800).

Regional Office

Montgomery 36109 (345 Perry Hill Rd., statewide 1-800-827-1000).

Vet Centers

Birmingham 35233 (1500 5th Ave. S., 205-731-0550).

Mobile 36606 (2577 Government Blvd., 251-478-5906).

National Cemeteries

Alabama 35115 (731 Middle St., 205-665-9039).

Fort Mitchell 36856 (553 Hwy. 165, Fort Mitchell, 334-855-2184).

Mobile 36604 (1202 Virginia St., 850-453-4846).

ALASKA

VA Medical Center

Anchorage 99504 (1201 N. Muldoon Rd., 888-353-7574/907-257-4700).

Clinics

Fort Wainwright 99703 (4076 Neeley Rd., Room 1J-101, 888-353-7574).

Juneau 99801 (709 W. 9th St., Suite 150, 888-353-7574).

Kenai 99669 (240 Hospital Place, Central Peninsula Hospital, Suite 105, 888-353-7574).

Mat-Su 99654 (865 N. Seward Meridian Parkway, Suite 105, 888-353-7574).

Regional Office

Anchorage 99508-2989 (2925 De Barr Rd., statewide 1-800-827-1000).

Benefits Office

Juneau 99802 (P.O. Box 20069, 907-586-7472).

Vet Centers

Anchorage 99508 (4201 Tudor Centre Dr., Suite 115, 907-563-6966).

Fairbanks 99701 (540 4th Ave., Suite 100, 907-456-4238).

Kenai 99669 (Red Diamond Ctr., Bldg. F, #4, 43335 Kalifornsky Beach Rd., 907-260-7640).

Wasilla 99654 (851 E. West Point Dr., Suite 111, 907-376-4318).

National Cemeteries

Fort Richardson 99505-5498 (Building 997, Davis Hwy., 907-384-7075).

Sitka 99835 (803 Sawmill Creek Rd., 907-384-7075).

AMERICAN SAMOA

Clinic

Pago Pago 96799 (Fiatele Teo Army Reserve Bldg, Mailing Address: PO Box 1005, Pago Pago, AS 96799, 684-699-3730).

Benefits Office

Pago Pago 96799 (PO Box 1005, 684-633-5073).

ARIZONA

VA Medical Centers

Prescott 86313 (500 N. Hwy 89, 928-445-4860 or 800-949-1005).

Tucson 85723 (3601 South 6th Avenue, 520-792-1450 or 800-470-8262).

Phoenix 85012 (650 E. Indian School Rd., 602-277-5551 or 800-554-7174).

Clinics

Anthem 85086 (41810 North Venture Dr. Building B, 623-249-2300).

Casa Grande 85122 (1876 East Savin Dr. Suite 15, Bldg. A, 520-836-2536).

Chinle 86503 (Highway 191 and Hospital Dr., 928-674-7675

Cottonwood 86326 (501 South Willard St., 928-649-1532).

Flagstaff 86001 (1300 West University Ave., Suite 200, 928-226-1056).

Gilbert 85297 (3285 South Val Vista Dr., 480-397-2800).

Globe 85501 (5860 S. Hospital Dr., Suite 11, 928-425-0027).

Green Valley 85614 (380 W. Hermosa Drive #140, 520-399-2291).

Holbrook 86025 (33 West Vista Dr., 928-524-1050).

Kayenta 86033 (US HWY 160, 928-445-4860 ext. 3392).

Kingman 86401 (2668 Hualapai Mtn. Rd., 928-718-7300).

Lake Havasu City 86403 (2035 Mesquite, Suite E, 928-505-7100).

Page 86040 (801 N. Navajo Dr. Suite B, 928-645-4966).

Payson 85541 (903 East Highway 260, Suite 2, 928-472-3148).

Phoenix Midtown 85015 (5040 North 15th Ave, 602-234-7080)

Phoenix Southeast 85747 (7395 South Houghton Rd. Suite 129, 520-664-1831)

Phoenix Southwest 85073 (9250 West Thomas Rd., Suite 400, 623-772-4000).

Phoenix Thunderbird 85021 (9424 North 25th Ave., 602-633-6900).

Pinal 85122 (1179 East Cottonwood Lane, 520-629-4801).

Polacca 86042 (Hwy 264, Mile Post 388, 928-283-4465).

Safford 85546 (355 North 8th Ave., 928-428-8010).

Scottsdale 85259 (11390 East Via Linda Rd. Suite 105, 480-579-2200)

Show Low 85901 (5171 Cub Lake Rd, Suite C380, 928-532-1069).

Sierra Vista 85635 (157 N. Coronado Dr., 520-629-4802).

Surprise 85374 (13985 West Grand Ave., Suite 101, 623-251-2884).

Tucson Northwest 85741 (2945 West Ina Rd., 520-219-2418).

Tuba City 85045 (167 N. Main St., 928-283-4465).

Yuma 85364 (3111 South 4th Ave., 928-317-9973).

Regional Office

Phoenix 85012 (3333 N. Central Ave., statewide 1-800-827-1000) – Fiduciary Duties for Arizona, California, New Mexico, Nevada (1-888-869-0194)

Vet Centers

Phoenix 85012 (77 E. Weldon Ave., Suite 100, 602-640-2981).

Phoenix-East Valley 85202 (1303 S. Longmore, Suite 5, Mesa, 480-610-6727).

Prescott 86303 (161 S. Granite St., Suite B, 928-778-3469).

Tucson 85719 (3055 N. 1st Ave., 520-882-0333).

National Cemeteries

Nat. Mem. Cem. of AZ 85024 (23029 N. Cave Creek Rd., Phoenix, 480-513-3600).

Prescott 86301 (500 Hwy. 89 N., 480-513-3600).

ARKANSAS

VA Medical Centers

Fayetteville 72703 (1100 N. College Ave., 479-443-4301 or 800-691-8387).

Little Rock 72205 (4300 West 7th St., 501-257-1000).

North Little Rock 72114-1706 (2200 Fort Roots Dr., 501-257-1000).

Clinics

Conway 72032 (1520 East Dave Ward Dr., 501-548-0500).

El Dorado 71730 (1702 North West Ave., 870-875-5900).

Ft Smith 72917 (1500 Dodson Ave., 479-441-2600).

Harrison 72601 (814 US Hwy 62-65, North Suite 8, 870-704-6300).

Hot Springs 71901 (177 Sawtooth Oak St., 501-520-6250).

Mena 71953 (300 Morrow St. South, 501-609-2700).

Mountain Home 72653 (759 Highway 62 E. Twin Lakes Plaza, Suite 331, 870-594-8387).

Ozark 72949 (2713 West Commercial St., 877-760-8387).

Pine Bluff 71603 (4747 Dusty Lake Dr., 870-541-9300).

Russellville 72801 (3106 West 2nd Ct., 479-880-5100).

Searcy 72143 (1120 South Main St., 501-207-4700).

Regional Office

North Little Rock 72114 (2200 Fort Roots Dr., Bldg. 65, statewide 1-800-827-1000).

Vet Center

North Little Rock 72114 (201 W. Broadway, Suite A, 501-324-6395).

National Cemeteries

Fayetteville 72701 (700 Government Ave., 479-444-5051).

Fort Smith 72901 (522 Garland Ave., 479-783-5345).

Little Rock 72206 (2523 Confederate Blvd., 501-324-6401).

CALIFORNIA

VA Medical Centers

Fresno 93703 (2615 E. Clinton Ave., 559-225-6100 or 888-826-2838).

Livermore 94550 (4951 Arroyo Rd., 925-373-4700).

Loma Linda 92357 (11201 Benton St., 909-825-7084 or 800-741-8387).

Long Beach 90822 (5901 E. 7th St., 562-826-8000 or 888-769-8387).

Los Angeles 90073 (11301 Wilshire Blvd., 310-478-3711 or 800-952-4852).

Sacramento 95655 (10535 Hospital Way, Mather, 800-382-8387 or 916-843-7000).

Menlo Park 94025 (795 Willow Rd., 650-416-9997).

Palo Alto 94304(3801 Miranda Avenue, 650-493-5000 or 800-455-0057).

San Diego 92161 (3350 La Jolla Village Drive, 858-552-8585 or 800-331-8387).

San Francisco 94121 (4150 Clement Street, 415-221-4810 or 877-487-2838).

Clinics

Anaheim 92801 (2569 West Woodland Dr., 714-763-5300).

Arcadia 91006 (7 North Foothill Blvd., Suite D, 818-672-2800).

Atwater 95301-5140 (3605 Hospital Road, Suite D, 209-381-0105).

Auburn 95603 (11985 Heritage Oaks Place, Suite 100, 530-889-0872).

Bakersfield 93301 (1801 Westwind Dr., 661-632-1800).

Blythe 92225 (1273 West Hobson Way, 760-921-1224).

Brawley 92227 (Imperial Valley, 528 G St., 760-344-9085).

Capitola 95010-3906 (1350 N. 41st St., Suite 102, 831-464-5519).

Chico 95928 (1601 Concord Ave., 530-879-5000).

Chula Vista 91911 (835 3rd Ave., Suite 133 and 112, 619-409-1600).

Clearlake 95422 (15145 Lakeshore Dr., 707-995-7200).

Commerce 90022 (East Los Angeles, 5426 E. Olympic Blvd., 323-725-7372).

Corona 92881 (2045 Compton Ave., Bldg. 7 Suite 101, 951-817-8820).

El Centro 92243 (1115 South 4th St., 760-352-1506).

Escondido 92025 (815 E. Pennsylvania Ave., 760-466-7020).

Eureka 95503 (930 West Harris St., 707-269-7500).

Fairfield 94535 (103 Bodin Cir, Bldg. 778 Travis Air Force Base, 707-437-1800).

Fremont 94538 (39199 Liberty St., Bldg. B, 510-791-4000).

French Camp 95231 (Stockton Clinic, 7777 South Freedom Dr., 209-946-3400).

Gardena 90247 (1251 Redondo Beach Blvd, 3rd Floor, 310-851-4705).

Laguna Hills 92653 (23719 Moulton Parkway, 949-587-3700).

Lancaster 93535 (Antelope Valley, 340 East Ave. I, Suite 108, 661-729-8655).

Long Beach 90806 (Villages at Cabrillo: 2001 River Ave, Bldg 28, 562-388-8000).

Los Angeles 90012 (351 East Temple St., 213-253-5000).

Los Angeles 90073 (West LA Ambulatory Care, 11301 Wilshire Blvd., 310-268-3526).

Lynwood 90262 (3737 Martin Luther King Blvd. Suite 515, 310-537-6825).

Mare Island 94592 (201 Walnut Ave., Bldg. 201, 707-562-8200).

Martinez 94553 (150 Muir Rd., 925-372-2000).

Marina 93933 (201 9th St., 831-884-1000).

McClellan Park 95652 (5342 Dudley Blvd., Bldg. 88, 916-561-7400).

Merced 95340 (340 East Yosemite Ave., Suite D, 209-381-0105)

Modesto 95355 (1225 Oakdale Rd., 209-557-6200).

Monterey 93955 (3401 Engineer Lane, Seaside, 831-883-3800).

Murietta 92563 (28078 Baxter Rd., Suite 540, 951-290-6500).

North Hills 91343: (Sepulveda Clinic and Nursing Home, 16111 Plummer St., 818-891-7711 or 800-516-4567).

Oakhurst 93644 (40597 Westlake Dr., 559-683-5300).

Oakland 94612 (525 21st St., 510-587-3400).

Oakland 94612 (2221 Martin Luther King Jr. Way, 510-267-7800).

Oceanside 92056 (1300 Rancho del Oro Dr., 760-643-2000).

Oxnard 93030 (1690 Universal Circle Dr., 805-204-9135).

Palm Desert 92211 (41-990 Cook St., Bldg. F, Suite 1004, 760-341-5570).

Rancho Cucamonga 91730 (8599 Have Ave., Suite 102, 909-946-5348).

Redding 96002 (351 Hartnell Ave., 530-226-7555).

Redlands 92373 (26001 Redlands Blvd., 909-825-7084).

Sacramento 95655 (Mental Health Clinic at Mather, 10633 Grissom Rd., 800-382-8387 or 916-366-5420).

Sacramento 95652 (McClellan Dental Clinic, 5401 Arnold Ave., 800-382-8387 or 916-561-7800).

Sacramento 95652 (McClellan Outpatient Clinic, 5342 Dudley Blvd., 800-382-8387 or 916-561-7400).

San Bruno 94066 (1001 Sneath Lane, Suite 300, 650-615-6000).

San Diego 92108 (Mission Valley Clinic, 8810 Rio San Diego Dr., 619-400-5000).

San Diego 92108 (Rio Clinic, 8989 Rio San Diego Dr., Suite 360, 619-228-8000).

San Francisco 94107 (Downtown Clinic, 401 3rd St., 415-551-7300).

San Gabriel 91776 (Pasadera, 420 W. Las Tunas Drive, 626-289-5973).

San Jose 95138 (5855 Silver Creek Valley Place, 408-574-9100).

San Luis Obispo 93401 (Pacific Med. Plaza, 1288 Morro St., Ste.200, 805-543-1233).

Santa Ana 92705 (1506 Brookhollow Dr., Suite 100, 714-825-3500).

Santa Barbara 93110 (4440 Calle Real, 805-683-1491).

Santa Fe Springs 90670 (10330 Pioneer Blvd., Suite 180, 562-347-2200).

Santa Maria 93454 (1550 East Main St., 805-354-6000).

Santa Rosa 95403 (3841 Brickway Blvd., 707-569-2300).

Sepulveda 91343 (16111 Plummer St., 818-891-7711).

Sonora 95370 (13663 Mono Way, 209-588-2600).

Stockton 95231 (7777 South Freedom Rd., 209-946-3400).

Sun City 92586 (28125 Bradley Road, Suite 130, 951-672-1931).

Tulare 93274 (1050 N. Cherry St., 559-684-8703).

Ukiah 95482 (630 Kings Court, 707-468-7700).

Upland 91786 (1238 E. Arrow Highway, No. 100, 909-946-5348).

Vallejo 94592 (Mare Island Clinic, 201 Walnut Ave., 800-382-8387 or 707-562-8200).

Victorville 92392 (12138 Industrial Boulevard, Suite 120, 760-951-2599).

Vista 92083 (1840 West Drive, 760-643-2000).

Yreka 96097 (101 East Oberlin Rd., 530-841-8500).

Yuba City 95991 (425 Plumas Blvd., 530-751-4500).

Regional Offices

Los Angeles 90024 (Fed. Bldg., 11000 Wilshire Blvd., serving counties of Inyo, Kern, Los Angeles, San Bernardino, San Luis Obispo, Santa Barbara and Ventura, statewide 1-800-827-1000).

Oakland 94612 (1301 Clay St., Rm. 1300 North, serving all CA counties not served by the Los Angeles, San Diego, or Reno VA Regional Offices, 1-800-827-1000).

San Diego 92108 (8810 Rio San Diego Dr., serving Imperial, Orange, Riverside and San Diego, statewide 1-800-827-1000). The counties of Alpine, Lassen, Modoc, and Mono are served by the Reno, NV, Regional Office.

Benefits Office

Sacramento 95827 (10365 Old Placerville Rd., 916-364-6500).

Vet Centers

Anaheim 92805 (859 S. Harbor Blvd., 714-776-0161).

Chico 95926 (280 Cohasset Rd., Suite 100, 530-899-8549).

Concord 94520 (1899 Clayton Rd., Suite 140, 925-680-4526).

Corona 92879 (800 Magnolia Ave., 110, 951-734-0525).

East Los Angeles 90022 (5400 E. Olympic Blvd., 140, 323-728-9966).

Eureka 95501 (2830 G St., Suite A, 707-444-8271).

Fresno 93726 (3636 N. 1st St., Suite 112, 559-487-5660).

Gardena 90247 (1045 W. Redondo Beach Blvd., 150, Gardena, 310-767-1221).

West Los Angeles 90230 (5730 Uplander Way, Suite 100, Culver City, 310-641-0326).

Modesto 95351 (1219 N. Carpenter Rd., #11 & 12, 209-527-1359 or 209-527-5961).

Oakland 94612 (1504 Franklin St., 200, 510-763-3904).

Redwood City 94062 (2946 Broadway St., 650-299-0672).

Rohnert Park 94928 (6225 State Farm Dr., Suite 101, 707-586-3295).

Sacramento 95825 (1111 Howe Ave., Suite 390, 916-566-7430).

San Bernardino 92408 (155 West Hospitality Lane, Suite 140, 909-890-0797).

San Diego 92103 (2900 6th Ave., 619-294-2040).

San Francisco 94102 (505 Polk St., 415-441-5051).

San Jose 95112 (278 N. 2nd St., 408-993-0729).

San Marcos 92069 (1 Civic Center Dr., Suite 140, 760-744-6914).

Santa Cruz 95010 (1350 41st Ave., Suite 102, 831-464-4575).

Sepulveda 91343 (9737 Haskell Ave., 818-892-9227).

Ventura 93001 (790 E. Santa Clara, Suite 100, 805-585-1860).

National Cemeteries

Bakersfield 93203 (30338 East Bear Mountain Blvd., 661-867-2250 or 866-632-1845).

Fort Rosecrans 92106 (P.O. Box 6237, Point Loma, San Diego, 619-553-2084).

Golden Gate 94066 (1300 Sneath Ln., San Bruno, 650-589-7737).

Los Angeles 90049 (950 South Sepulveda Blvd., 310-268-4675).

Miramar 92122 (5795 Nobel Drive, 858-658-7360).

Riverside 92518 (22495 Van Buren Blvd., 951-653-8417).

Sacramento Valley VA 95620 (5810 Midway Rd., Dixon, 707-693-2460).

San Francisco 94129 (1 Lincoln Blvd., Presidio of San Francisco, 650-589-7737).

San Joaquin Valley 95322 (32053 West McCabe Rd., Santa Nella, 209-854-1040).

COLORADO

Medical Centers

Aurora 80045-7211 (1700 North Wheeling Street, 303-399-8020)

Grand Junction 81501-6428 (2121 North Avenue, 970-242-0731).

Domiciliaries

Denver 80220 (1055 Clermont Street, 303-399-8020).

VHA Office of Community Care/ Health Administration Center

Denver 80209 (3773 Cherry Creek North Dr., 303-331-7500 or 800-733-8387)

Clinics

Alamosa 81101-8548 (622 Del Sol Drive, 719-587-6800 or 1-866-659-0930)

Aurora 80012-3697 (13701 E. Mississippi Ave., Suite 200, 303-398-6340).

Aurora 80012-5689 (14400 E. Jewell Ave., 303-283-5400).

Burlington 80807-1756 (1177 Rose Avenue, 719-346-5239).

Colorado Springs 80907-4094 (3141 Centennial Blvd., 719-327-5660).

Craig 81625-2945 (1111 West Victory Way, Centennial Mall, Suite 116, 970-824-6712).

Denver 80220-3901 (4545 East 9th Ave., Physician Office Bldg. 1, Suite 010, 303-327-7000).

Denver 80205-3540 (3836 York St., Community Resource & Referral Center, 720-501-3367).

Durango 81301-5025 (1970 East Third Ave., Suite 102, 970-247-2214).

Fort Collins 805268108 (2509 Research Blvd., 970-224-1550).

Glenwood Springs 81601-4181 (2425 South Grand Ave., Suite 101, 970-945-1007).

Golden 80401-6002 (1020 Johnson Rd., 303-914-2680).

La Junta 81050-2772 (1100 Carson Ave., Suite 204, 719-383-5195).

Lakewood 80227-5006 (7350 West Eastman Place, 720-376-6100).

Lamar 81052-9525 (1401 South Main St., Suite B, 719-336-0315).

Loveland 80538-8852 (5200 Hahns Peak Dr., 970-962-4900).

Montrose 81401-3651 (154 Colorado Ave., Suite A, 970-249-7791).

Pueblo 81008-1667 (4776 Eagleridge Circle, 719-553-1000).

Salida 81201-9669 (920 Rush Dr., 719-539-8666).

Sterling 80751-2345 (Northeastern Junior College, 100 College Dr., 307-778-7550 x3816).

Regional Office

Denver 80225 (Mailing Address PO Box 25126. Physical Address 155 Van Gordon St., Lakewood, 80228, statewide 1-800-827-1000) – Fiduciary Duties for Alaska, Colorado, Idaho, Montana, Oregon, Utah, Washington, Wyoming (1-888-349-7541)

Vet Centers

Boulder 80302 (2336 Canyon Blvd., Suite 103, 303-440-7306).

Colorado Springs 80903 (416 E. Colorado Ave., 719-471-9992).

Denver 80230 (7465 E. First Ave., Ste. B, 303-326-0645).

Grand Junction 81505 (2472 F. Rd. Unit 16, 970-245-4156).

National Cemeteries

Fort Logan 80236 (4400 W. Kenyon Ave., Denver, 303-761-0117).

Fort Lyon 81504 (15700 County Road HH, Las Animas, 303-761-0117).

Pikes Peak 80925 (10545 Drennan Road, 719-216-1025).

CONNECTICUT

VA Medical Centers

Newington 06111-2631 (555 Willard Ave., 860-666-6951).

West Haven 06516-2770 (950 Campbell Avenue, 203-932-5711).

Clinics

Danbury 06810-5000 (7 Germantown Rd., Suite 2B, 203-798-8422)

New London 06320-4956 (4 Shaw’s Cove, 1st Floor, Suite 101, 860-437-3611)

Stamford 06905-5315 (1275 Summer St., Suite 102, 203-325-0649)

Waterbury 06706-1113 (95 Scovill St., 203-465-5292)

West Haven 06516-2043 (114 Orange Ave., 203-479-8000)

Willimantic 06226-1940 (1320 Main St., 860-450-7583)

Winsted 06908-1140 (115 Spencer St., 860-738-6985)

Regional Office

Hartford (Bldg 2E--RM 5137, 555 Willard Ave.; Newington, 06111-2693, statewide 1-800-827-1000).

Vet Centers

Wethersfield 06109 (30 Jordan Lane, 860-563-2320).

Norwich 06360 (2 Cliff St., 860-887-1755).

West Haven 06516 (141 Captain Thomas Blvd., 203-932-9899).

DELAWARE

VA Medical Center

Wilmington 19805-4917 (1601 Kirkwood Highway, 302-994-2511 or 800-461-8262)

Clinics

Dover 19904-6930 (1198 South Governors Ave., Suite 201, 800-461-8262 x2400)

Georgetown 19947-2300 (21748 Roth Ave., 800-461-8262 x2300)

Regional Office

Wilmington 19805 (1601 Kirkwood Hwy., local, 302-994-2511).

Vet Center

Wilmington 19805 (1601 Kirkwood Hwy., Bldg. 3, 302-994-1660).

DISTRICT OF COLUMBIA

VA Medical Center

Washington 20422-0001 (50 Irving Street, N.W., 202-745-8000 or 888-553-0242)

Clinic

Washington 20032-3428 (820 Chesapeake Street, S.E., 202-745-8685)

Washington 20018-2000 (1500 Franklin Street, N.E., Community Resource & Referral Center, 202-636-7660)

Regional Office

Washington, D.C., 20421 (1722 I St., N.W., local, 1-800-827-1000).

Vet Center

Washington, DC 20011 (1250 Taylor St., NW., 202-726-5212).

FLORIDA

VA Medical Centers

Bay Pines 33744-8200 (10000 Bay Pines Blvd., 727-398-6661 or 888-820-0230)

Gainesville 32608-1135 (1601 S.W. Archer Rd., 352-376-1611 or 800-324-8387)

Lake City 32025-5808 (619 S. Marion Avenue, 386-755-3016 or 800-308-8387)

Miami 33125-1624 (1201 N.W. 16th St., 305-575-7000 or 888-276-1785)

Orlando 32827-5812 (13800 Veterans Way, 407-631-1000)

Tampa 33612-4745 (13000 Bruce B. Downs Blvd., 813-972-2000 or 888-716-7787)

West Palm Beach 33410-6400 (7305 N. Military Trail, 561-422-8262 or 800-972-8262)

Clinics

Boca Raton 33433-2300 (901 Meadows Rd., 561-416-8995)

Bradenton 34208-5526 (5520 State Route 64, Suite 101, 941-721-0649

Brooksville 34613-6001 (14540 Cortez Blvd., Suite 108, 352-597-8287)

Clermont 34711-1968 (805 Oakley Seaver Drive, (352-536-8200 or 800-645-6895)

Cape Coral 33909-5422 (2489 Diplomat Parkway East, 239-652-1800)

Daytona Beach 32114-1495 (551 National Health Care Dr., 386-323-7500)

Daytona Beach 32114-1230 (1821 Business Park Blvd., 386-366-6700)

Deerfield Beach 33442-7690 (2100 S.W. 10th St., 954-570-5572)

Delray Beach 33445-6597 (4800 Linton Blvd., Building E, Suite E300, 561-495-1973)

Deltona 32725-6386 (1200 Deltona Boulevard, Suite 41-47, 386-575-5000)

Elgin AFB 32542-1038 (100 Veterans Way, 850-609-2600)

Fort Pierce 34947-4711 (1901 South 25th St., Suite 103, 772-595-5150)

Gainesville 32608-9608 (5571 Southwest 64th St., 352-337-4900)

Gainesville 32608-9608 (5533 Southwest 64th St., 352-274-5967)

Gainesville 32608-9605 (5415 Southwest 64th St., 352-338-4900 x161200)

Gainesville 32601-4034 (620 Northwest 16th St., Suite I and II, 352-548-6000)

Gainesville 32609-3568 (825 Northwest 23rd Ave., 352-548-6000 x215263)

Gainesville 32606-5010 (3401 Northwest 98th St., 352-376-1611 x137090)

Hollywood 33021-1811 (3702 Washington St., Suite 201, 954-986-1811)

Hollywood 33024-2776 (7369 Sheridan St., Suite 102, 954-894-1668)

Homestead 33030-4443 (950 Krome Avenue, Suite 401, 305-248-0874)

Jacksonville 32209-6525 (1536 North Jefferson St., 877-870-5048 or 904-475-5800)

Jacksonville 32216-4312 (3901 University Boulevard South, 904-475-5800)

Jacksonville 32216-6185 (6900 Southpoint Dr. North, 904-470-6900)

Key Largo 33037-3010 (105662 Overseas Highway, 305-451-0164)

Key West 33040-4536 (1300 Douglas Circle, Building L-15, 305-293-4863)

Kissimmee 34741-2342 (2285 North Central Ave., 407-518-5004)

Lake City 32025-1588 (484 South West Commerce Dr., Westfield 2 Plaza, Suite 140, 386-754-3000)

Lakeland 33811-1442 (4237 South Pipkin Rd., 863-701-2470)

Lecanto 34461 (2804 West Marc Knighton Court, Suite A, 352-746-8000)

Marianna 32446-6802 (4970 Highway 90, 850-718-5620 or 866-512-8387)

Miami 33135-2209 (1492 West Flagler St., Suite 102, 305-541-5864)

Naples 34102-5402 (800 Goodlette Road North, Suite 120, 239-659-9188)

New Port Richey 34654-3419 (9912 Little Road, 727-869-4100)

New Port Richey 34654-5403 (7701 Little Road, 727-869-4100)

New Port Richey 34668-2213 (110210 U.S. Highway 19 North, Suite 102, 727-863-1035)

New Port Richey 34653-7027 (5138 Deer Park Blvd., Suite 101 and 102, 727-372-1481)

Ocala 34470-6856 (1515 East Silver Springs Blvd., Suite 226, 352-369-3320)

Ocala 34474-7843 (3307 Southwest 26th Ave., 352-861-3940)

Okeechobee 34972-1936 (1201 North Parrot Avenue, 863-824-3232)

Orlando 32803-8208 (5201 Raymond Street, 407-646-5500)

Palatka 32177-2449 (400 North State Road 19, Suite 48, 386-329-8800)

Palm Harbor 34684-1908 (35209 US Highway 19 North, 727-734-5276)

Panama City Beach 32408-7186 (2600 Veterans Way, 850-636-7000 or 888-231-5047 x7331)

Panama City Beach 32407-2512 (140 Richard Jackson Blvd., 850-636-7000)

Pensacola 32507-1000 (790 Veterans Way, 850-912-2000)

Perry 32347-2117 (1224 North Peacock Ave., 850-223-8387)

Port Charlotte 33952-9254 (4161 Tamiami Trail, Suite 401, 941-235-2710)

Port Orange 32129-2319 (3731 South Clyde Morris Blvd., 386-763-8300)

Port Saint Lucie 34986-3496 (128 Southwest Chamber Court, 772-878-7876)

Riverview 33579-7210 (12920 Summerfield Crossing Blvd., 813-998-8600)

Sarasota 34233-1540 (5682 Bee Ridge Rd., Suite 100, 941-371-3349)

Sebring 33870-2117 (5901 U.S. Highway 27 South, 863-471-6227)

St. Augustine 32086-5134 (195 Southpark Blvd., 904-829-0814 or 866-401-8387)

St. Petersburg 33705-1214 (840 Dr. MLK Jr. Street North, 727-502-1700)

Stuart 34997-5059 (3501 Southeast Willoughby Boulevard, 772-288-0304)

Sunrise 33351-4325 (9800 West Commercial Blvd., 954-475-5500)

Tallahassee 32311-6144 (2181 East Orange Avenue, 850-878-0191 or 800-541-8387)

Tampa 33637-1003 (13515 Lake Terrace Lane, 813-998-8000)

Tampa 33612-9998 (14014 North 46th Street, 813-972-2000 x6291)

Tampa 33617-3442 (10770 North 46th St., Suite 200, 813-972-7551)

Tampa 33613-2755 (14517 Bruce B. Downs Blvd., 813-228-2761 x7122)

Tampa 33612-9211 (12210 Bruce B. Downs Blvd., 813-972-2000 x5801

Tavares 32778-4305 (1390 East Burleigh Blvd., 352-253-2900)

The Villages 32162-5884 (8900 Southeast 165th Mulberry Ln., 877-649-0024 or 352-674-5000)

Vero Beach 32960-5690 (372 17th Street, 772-299-4623)

Viera 32940-8007 (2900 Veterans Way, 321-637-3788)

Winter Park 32792-5313 (925 South Semoran Blvd., Suite 112, 114 and 120, 407-621-2600)

Zephyrhills 33542-6648 (6937 Medical View Ln., 813-780-2550)

Regional Office

St. Petersburg 33708 (mailing address: P.O. Box 1437, 33731; physical address: 9500 Bay Pines Blvd., statewide 1-800-827-1000) – Fiduciary Duties for Alabama, Florida, Mississippi, Puerto Rico, U.S. Virgin Islands (1-888-611-8916)

Benefits Offices

Fort Lauderdale 33301 (VR&E, 299 East Broward Blvd., Room 324, 1-800-827-1000).

Jacksonville 32256 (VR&E, 7825 Baymeadows Way, Suite 120-B, 1-800-827-1000).

Orlando 32801 (1000 Legion Pl., VRE-Suite 1500, C&P-Suite 1550, 1-800-827-1000).

Pensacola 32503-7492 (C&P, 312 Kenmore Rd., Rm. 1G250, 1-800-827-1000).

West Palm Beach 33410 (C&P, 7305 North Military Tr., Suite 1A-167, 1-800-827-1000).

Vet Centers

Ft. Lauderdale 33304 (713 N.E. 3rd Ave., 954-356-7926).

Gainesville 32607 (105 NW 75th St., Suite 2, 352-331-1408).

Jacksonville 32202 (300 East State St., 904-232-3621).

Melbourne 32935 (2098 Sarno Rd., 321-254-3410).

Miami 33122 (8280 NW 27th St., Suite 511, 305-859-8387).

Orlando 32822 (5575 S. Semoran Blvd., Suite 36, 407-857-2800).

Palm Beach 33461 (2311 10th Ave., North 13, 561-585-0441).

Pensacola 32501 (4501 Twin Oaks Dr., 850-456-5886).

Sarasota 34231 (4801 Swift Rd., 941-927-8285).

St. Petersburg 33713 (2880 1st Ave., N., 727-893-3791).

Tallahassee 32303 (548 Bradford Rd., 850-942-8810).

Tampa 33604 (8900 N. Armenia Ave., Ste. 312, 813-228-2621).

National Cemeteries

Barrancas 32508-1054 (80 Hovey Rd., Naval Air Station, Pensacola, 850-453-4846).

Bay Pines 33504-0477 (10000 Bay Pines Blvd., North Bay Pines, 727-398-9426).

Cape Canaveral 32754 (5525 U. S. Highway 1, 321-383-2638).

Florida 33513 (6502 SW 102nd Ave., Bushnell, 352-793-7740).

Jacksonville 32202 (300 N. Hogan St.).

St. Augustine 32084 (104 Marine St., 352-793-7740).

Sarasota 34241 (9810 State Road 72, 877-861-9840).

South Florida 33467 (6501 South State Road 7, Lake Worth, 561-649-6489).

Tallahassee 32311 (5015 Apalachee Parkway, 850-402-8941).

GEORGIA

VA Medical Centers

Augusta 30904-6258 (One Freedom Way, 706-733-0188 or 800-836-5561)

Augusta 30904-2608 (950 15th St., 706-733-0188)

Decatur 30033-4004 (1670 Clairmont Road, 404-321-6111)

Dublin 31021-3620 (1826 Veterans Blvd., 478-272-1210 or 800-595-5229)

Clinics

Albany 31704-1130 (814 Radford Blvd., c/o Naval Branch Health Clinic, Building 700, 229-446-9000)

Athens 30601-6352 (9249 Highway 29 South, 706-733-0188 x5511)

Atlanta 30310-5110 (1701 Hardee Ave., Southwest, Community Resource & Referral, 404-321-6111 X 2222)

Atlanta 30345-2914 (2309 Parklake Dr., Northeast, 404-321-6111)

Atlanta 30345-2739 (2296 Henderson Mill Road, Suite 402, 404-321-6111)

Austell 30106-6828 (2041 Mesa Valley Way, Suite 185, 404-329-2222)

Blairsville 30512-8599 (1294 Highway 515, East, Suite 100, 404-321-6111)

Brookhaven 30329-1044 (3101 Clairmont Road Northeast, 404-321-3111)

Brunswick 31525-7932 (1111 Glynco Parkway, Bldg. 2, Suite 200, 912-261-2355 or 800-595-5229)

Carrollton 30117-2425 (180 Martin Dr., 678-423-4970)

College Park 30349-6055 (1800 Phoenix Blvd., Suite 100, 404-321-6111)

Columbus 31901-2335 (1310 13th Ave., 706-257-7205)

Covington 30014-3805 (10155 Eagle Drive, 404-321-6111)

Decatur 30030-2115 (250 North Arcadia Ave., 404-321-6111)

East Point 30344-6948 (1513 Cleveland Ave., Buggy Works Office Park, Building 300, 404-329-2222)

East Point 30344-6948 (2675 North Martin St., South Central Station, Building 700, 404-321-6111 x5685)

Flowery Branch 30542-2816 (4175 Tanners Creek Drive, 404-728-8210)

Fort Benning 31905-5602 (6635 Bass Road, Bldg. 9214, 706-257-7200)

Hinesville 31313-2804 (500 East Oglethorpe Highway, 912-408-2900)

Jasper 30143-1926 (934 East Church St., 404-321-6111

Kathleen 31047-5400 (2370 South Houston Lake Road, 478-224-1309)

Lawrenceville 30043-5937 (1970 Riverside Pkwy, 404-321-6111)

Lawrenceville 30046-8766 (455 Philip Blvd, Suite 200, 404-329-2222)

Macon 31220-8118 (5566 Thomaston Road, 478-476-8868)

Marietta 30062-2957 (2217 Roswell Road, Suite 114, 404-321-6111)

Milledgeville 31061-4807 (2249 Vinson Highway Southeast, 478-414-4540)

Newnan 30265-2392 (39-A Oak Hill Ct., 404-329-2222)

Rome 30161-7201 (30 Chateau Drive Southeast, 404-329-2222).

Savannah 31419-1618 (1170 Shawnee Street, (912-920-0214)

St. Marys 31558-3843 (2603 Osbourne Road, Kings Bay Village, Ste E, 912-510-3420)

Smyrna 30080-8581 (2400 Herodian Way Southeast, 404-321-6111)

Statesboro 30458-4828 (658 Northside Drive East, Suite B, 912-871-8719)

Stockbridge 30281-5038 (175 Medical Blvd., 404-329-2222)

Tifton 31794-3441 (1824 Ridge Avenue North, 229-391-6080)

Valdosta 31602-1890 (2841 North Patterson Street, 229-293-0132)

Waycross 31501-8016 (515B City Boulevard, City Square Plaza, 877-843-6570 x724400)

Regional Office

Decatur 30033 (1700 Clairmont Rd., statewide 1-800-827-1000) – Fiduciary Duties for Georgia, North Carolina, South Carolina, Tennessee (1-888-768-2132)

Vet Centers

Atlanta 30324 (1440 Dutch Valley Place, Suite G, 404-347-7264).

Macon 31201 (750 Riverside Dr., 478-272-1210 ext. 3883/4).

Savannah 31406 (8110A White Bluff Rd., 912-652-4097).

National Cemeteries

Georgia 30114 (2025 Mt. Carmel Church Lane, Canton, 866-236-8159).

Marietta 30060 (500 Washington Ave., 866-236-8159).

GUAM

Clinic

Agana Heights 96910-6427 (498 Chalan Palasyo, 671-475-5760)

Benefits Office/Vet Center

Hagatna 96910 (Reflection Center, #201, 222 Chalan Santo Papa St., 671-472-7161).

HAWAII

Medical Center

Honolulu 96819-1522 (459 Patterson Road, E Wing, 808-433-0600 or 800-214-1306).

Clinics

Ewa Beach 96706 (91-2135 Fort Weaver Road, Suite 501, 808-214-1306).

Hilo 96720 (1285 Waianuenue Avenue, Suite 211, 808-935-3781).

Honolulu PTSD 96819 (3375 Koapaka Street, Suite I-560, 808-566-1546).

Kahului 96732 (203 Ho’ohana Street, Suite 303, 808-871-2454).

Kailua-Kona 96740 (35-377 Hualalai Road, 808-329-0774).

Kaunakakai 96748 (280 Home Olu Place, 808-553-3191).

Lanai City 96783 (628-B Seventh Street, 808-565-6423).

Lihue 96766 (4485 Pahe’e Street, Suite 150, 808-246-0497).

Regional Office

Honolulu 96819-1522 (459 Patterson Rd., E Wing. Mailing address: PO Box 29020, Honolulu, HI 96820) (toll-free from Hawaii, Guam, Saipan, Rota and Tinian, 1-800-827-1000; toll-free from American Samoa, 1-877-899-4400) – Fiduciary Duties for Hawaii, Guam, American Samoa, Commonwealth of the Northern Marianas (1-808-433-0481)

VR&E Benefits Offices

Hilo 96720 (1285 Waianuenue, 2nd Floor, 808-935-6691).

Kahului 96732 (203 Ho’ohana St., 808-873-9426).

Vet Centers

Hilo 96720 (120 Pu’uhonu St., Suite 2, 808-969-3833).

Honolulu 96814 (1680 Kapiolani Blvd., Suite F.3, 808-973-8387).

Kailua-Kona 96740 (Hale Kui Plaza, Suite 207, 73-4976 Kamanu St. 808-329-0574).

Lihue 96766 (3-3367 Kuhio Hwy., Suite 101, 808-246-1163).

Wailuku 96793 (35 Lunalilo, Suite 101, 808-242-8557).

National Cemetery

Nat. Cem. of the Pacific 96813-1729 (2177 Puowaina Dr., Honolulu, 808-532-3720).

IDAHO

Medical Center

Boise 83702 (500 West Fort Street, 208-422-1000).

Clinics

Caldwell 83605 (4521 Thomas Jefferson Drive, 208-454-4820).

Coeur d’Alene 83814 (915 West Emma Avenue, 208-665-1700).

Grangeville 83850 (711 West North Street, 208-983-4671).

Idaho Falls 83401 (640 South Woodruff, 208-522-2922).

Lewiston 83501 (1630 23rd Avenue, Bldg. 2, 208-746-7784).

Mountain Home 83647 (815 North 6th East, 208-580-2001).

Pocatello 83201 (500 South 11th Avenue, 208-232-6214).

Salmon 83467 (705 Lena Street, 208-756-8515).

Sandpoint 83864 (420 North 2nd Avenue, Suite 200, 208-263-0450).

Twin Falls 83301 (260 2nd Avenue East, 208-732-0959).

Regional Office

Boise 83702 (805 W. Franklin St., statewide, 1-800-827-1000).

Vet Centers

Boise 83705 (5440 Franklin Rd., Suite 100, 208-342-3612).

Pocatello 83201 (1800 Garrett Way, 208-232-0316).

National Cemetery

Snake River Canyon 83316 (1585 East Elm Street (E 4150 N), 208-732-7499).

ILLINOIS

VA Medical Centers

Chicago 60612 (820 South Damen Avenue, 312-569-8387 or 888-569-5282).

Danville 61832-5198 (1900 East Main Street, 217-554-3000).

Hines 60141 (5000 South 5th Avenue, 708-202-8387).

Marion 62959 (2401 West Main Street, 618-997-5311).

North Chicago 60064 (3001 Green Bay Road, 847-688-1900).

Clinics

Bourbonnais 60914 (581 William Latham Drive, Suite 301, 815-932-3823).

Carbondale 62901 (1130 East Walnut Street, 618-351-1031).

Chicago 60620 (7731 South Halsted Street, 773-962-3700).

Chicago 60611 (211 East Ontario Street, 12th Floor, 312-469-4850).

Chicago Heights 60411 (30 E. 15th Street, Suite 314, 708-754-8880).

Decatur 62522 (792 North Sunnyside Road, 217-362-5442).

Effingham 62401 (1011 Ford Avenue, 217-347-7600).

Evanston 60202 (1942 Dempster Street, 847-869-6315).

Freeport 61032 (750 Kiwanis Drive, Suite 250, 815-235-4881).

Galesburg 61401 (310 Home Blvd., 309-343-0311).

Great Lakes 60088 (3350 Illinois Street, 847-688-5568).

Great Lakes 60088 (3420 Illinois Street, 847-688-6755).

Great Lakes 60088 (3440 Ohio Street, 847-688-2100).

Great Lakes 60088 (2410 Sampson Street, 847-688-6712).

Great Lakes 60088 (2470 Sampson Street, 847-688-2469).

Harrisburg 62946 (608 Rollie Moore Drive, 618-252-6150).

Hoffman Estates 60192 (4885 Hoffman Blvd., 847-645-1443).

Joliet 60432 (1201 Eagle Street, 815-740-8100).

Marion 62959 (1301 Enterprise Way, Suite 68, 618-993-1008).

Marion 62959 (3404 Heartland Street).

Mattoon 61938 (501 Lakeland Blvd., 217-258-3370).

McHenry 60050 (3715 Municipal Drive, 815-759-2306).

Mt. Vernon 62864 (4105 North Water Tower Place, 618-246-2910).

North Aurora 60542 (161 South Lincolnway, 630-859-2504).

Oak Lawn 60453 (10201 South Cicero, 708-499-3675).

Peoria 61615 (7717 North Orange Prairie Road, 309-589-6800).

Peru 61354 (4461 North Progress Blvd., 815-223-9678).

Quincy 62301 (6020 Broadway, 217-224-3366).

Rockford 61107 (816 Featherstone Road, 815-227-0081).

Shiloh 62269 (1190 Fortune Blvd., 314-286-6988).

Springfield 62703 (5850 South 6th Street, Suite A, 217-529-5046).

Sterling 61081 (406 Avenue C, 815-632-6200).

Regional Office

Chicago 60612 (2122 W. Taylor St., statewide 1-800-827-1000).

Vet Centers

Chicago 60620 (7731 S. Halsted St., Suite 200, 773-962-3740).

Chicago Heights 60411 (1600 S. Halsted St., 708-754-0340).

East St. Louis 62203 (1265 N. 89th St., Suite 5, 618-397-6602).

Evanston 60202 (565 Howard St., 847-332-1019).

Moline 61265 (1529 46th Ave., 6, 309-762-6954).

Oak Park 60302 (155 S. Oak Park Blvd., 708-383-3225).

Peoria 61603 (3310 N. Prospect Rd., 309-671-7300).

Springfield 62702 (624 S. 4th St., 217-492-4955).

National Cemeteries

Abraham Lincoln 60421 (27034 South Diagonal Rd., Elwood, 815-423-9958).

Alton 62003 (600 Pearl St., 314-260-8720).

Camp Butler 62707 (5063 Camp Butler Rd., Springfield, 217-492-4070).

Danville 61832 (1900 East Main St., 217-554-4550).

Fort Sheridan 60037 (Vatner Road, 224-610-7296).

Mound City 62963 (Junction Highways 37 & 51, 314-260-8720).

Quincy 62301 (36th and Maine St., 309-782-2094).

Rock Island 61299-7090 (Rock Island Arsenal, Bldg. 118, 309-782-2094).

INDlANA

VA Medical Centers

Fort Wayne 46805 (2121 Lake Avenue, 260-426-5431 or 800-360-8387).

Indianapolis 46202 (1481 West 10th Street, 317-554-0000).

Marion 46953-4589 (1700 East 38th Street, 765-674-3321 or 800-360-8387).

Clinics

Bloomington 47403 (1332 West Arch Haven Avenue, 812-349-4406).

Bloomington 47403 (2100 South Liberty Drive, Suite B, 812-336-5723).

Crown Point 46307 (9301 Madison Street, 219-662-5000).

Edinburgh 46124 (3791 10th Street, Bldg. 1010, 812-348-0300).

Evansville 47715 (6211 East Waterford Blvd., 812-465-6202).

Goshen 46526 (2606 Peddlers Village Road, Suite 210, 574-534-6108 or 877-292-0968).

Greendale 47025 (1600 Flossie Drive, 812-539-2313).

Indianapolis 46222 (2669 Cold Spring Road, 317-988-1866).

Indianapolis 46254 (3850 Shore Drive, Suite 203, 317-988-1772).

Lafayette 47906 (3851 North River Road, 317-988-1772).

Martinsville 46151 (2200 John R. Wooden Drive, 317-988-0120).

Mishawaka 46545 (1540 Trinity Place, 574-272-9000).

Muncie 47303 (2600 West White River Blvd., 765-254-5602).

New Albany 47150 (4347 Security Parkway, 502-287-4100).

Peru 46970 (750 North Broadway, 765-472-8907).

Richmond 47374 (1010 North J Street, 765-973-6915).

Scottsburg 47170 (1467 Scott Valley Drive, 877-690-1938).

Shelbyville 46716 (30 West Rampart Street, 317-398-2812).

Terre Haute 47802 (110 West Honey Creek Pkwy, 812-232-8325).

Terre Haute 57802 (380 Honey Creek Drive, 812-478-1825).

Vincennes 47591 (1813 Willow Street, Suite 6A, 812-882-0894).

Regional Office

Indianapolis 46204 (575 N. Pennsylvania St., statewide 1-800-827-1000).

Vet Centers

Evansville 47711 (311 N. Weinbach Ave., 812-473-5993 or 473-6084).

Fort Wayne 46802 (528 West Berry St., 260-460-1456).

Merrillville 46410 (6505 Broadway Ave., 219-736-5633).

Indianapolis 46208 (3833 N. Meridian St., Suite 120, 317-927-6440).

National Cemeteries

Crown Hill 46208 (700 W. 38th St., Indianapolis, 765-674-0284).

Marion 46952 (1700 E. 38th St., 765-674-0284).

New Albany 47150 (1943 Ekin Ave., 502-893-3852).

IOWA

VA Medical Centers

Des Moines 50310-5774 (3600 30th Street, 515-699-5999).

Iowa City 52246-2208 (601 Highway 6 West, 319-338-0581).

Clinics

Carroll 51401 (311 South Clark Street, Suite 275, 712-794-6780).

Cedar Rapids 52404 (2230 Wiley Blvd. SW, 319-369-4340).

Coralville 52441 (520 10th Avenue, Suite 100, 319-358-2406).

Davenport 52804 (2826 West Locust Street, Suite A, 563-332-8528).

Decorah 52101 (915 Short Street, 563-387-5840).

Dubuque 52001 (2600 Dodge Street, Suite A1, 563-588-5520).

Fort Dodge 50501 (2419 2nd Avenue N, 515-576-2235).

Knoxville 50138 (1607 North Lincoln Street, 641-828-5019 or 800-816-8878).

Marshalltown 50158 (101 Iowa Avenue W, 641-754-6700 or 877-424-4404).

Mason City 50401 (520 South Pierce, Suite 150, 641-494-5000).

Ottumwa 52501 (1009 East Pennsylvania Avenue, 641-683-4300).

Shenandoah 51601 (512 South Fremont, 712-246-0092).

Spirit Lake 51360 (1850 Royal Avenue, 712-336-6400).

Waterloo 50701 (945 Tower Park Drive, 319-235-1230).

Regional Office

Des Moines 50309 (210 Walnut St., Rm. 1063, statewide 1-800-827-1000).

Vet Centers

Cedar Rapids 52402 (1642 42nd St. N.E., 319-378-0016).

Des Moines 50310 (2600 Martin Luther King Jr. Pkwy., 515-284-4929).

Sioux City 51104 (1551 Indian Hills Dr., Suite 214, 712-255-3808).

National Cemetery

Keokuk 52632 (1701 J St., 309-782-2094).

KANSAS

VA Medical Centers

Leavenworth 66048-5055 (4101 South 4th Street, 913-682-2000).

Topeka 66622 (2200 SW Gage Boulevard, 785-350-3111).

Wichita 67218 (5500 East Kellogg, 316-685-2221).

Clinics

Chanute 66720 (629 South Plummer, Suite D, 620-431-4000).

Dodge City 67843 (2201 Summerlon Circle, 888-878-6881).

Ft. Scott 66701 (902 Horton Street, 620-223-8655).

Garnett 66032 (421 South Maple, 800-574-8387).

Hays 67601 (207-B East Seventh, 888-878-6881).

Hutchinson 67502 (1625 East 30th Avenue, 888-878-6811).

Junction City 66441 (1169 Southwind Dr., 800-574-8387).

Kansas City 66102 (21 North 12th Street, Bethany Medical Bldg., Suite 110, 800-952-8387).

Lawrence 66049 (2200 Harvard Road, 800-574-8387)

Liberal 67901 (2 Rock Island Road, Suite 200, 620-626-5574).

Overland Park 66212 (10500 Mastin Street, 816-922-2750).

Paola 66071 (510 South Hospital Drive, 816-922-2160).

Parsons 67357 (1907 Harding Drive, 888-878-6881).

Salina 67401 (1410 East. Iron, Suite 1, 888-878-6881 ).

Shawnee 66226 (6830 Anderson Drive, 816-922-2750).

Regional Office

Wichita 67218 (Robert J. Dole Regional Office, 5500 E. Kellogg Ave., 1-800-827-1000).

Vet Center

Wichita 67211 (413 S. Pattie, 316-265-3260).

National Cemeteries

Fort Leavenworth 66027 (395 Biddle Blvd., 913-758-4105).

Fort Scott 66701 (900 East National Ave., 620-223-2840).

Leavenworth 66048 (4101 South 4th St., Traffic Way, 913-758-4105).

KENTUCKY

VA Medical Centers

Ft. Thomas 41075 (1000 South Fort Thomas Avenue, 859-572-6202).

Lexington-Cooper Div. 40502 (1101 Veterans Drive, 859-281-4900 or 859-233-4511).

Lexington-Leestown Div. 40511 (2250 Leestown Road, 859-233-4511 or 859-281-4900).

Louisville 40206 (800 Zorn Avenue, 502-287-4000).

Clinics

Bellevue 41073 (103 Landmark Drive, Suite 300, 859-392-3840).

Berea 40403 (209 Pauline Drive, 859-986-1259).

Bowling Green 42101 (600 US 31 West Bypass, Suite 12, 270-782-0120).

Carrollton 41008 (1911 US Highway 227, 502-287-6060).

Clarkson 42726 (619 West Main Street, 866-653-8232).

Florence 41042 (7310 Turfway Road, Suite 510, 859-282-4480).

Ft. Knox 40121 (851 Ireland Loop, 502-624-9396).

Hanson 42413 (926 Veterans Drive, 270-322-3583).

Hazard 41701 (210 Black Gold Blvd., 606-436-2350).

Hopkinsville 42240 (1002 South Virginia Street, 270-885-2106).

Louisville-Newburg 40218 (3430 Newburg Road, 502-287-6223).

Louisville-Shively 40216 (3934 North Dixie Highway, Suite 210, 502-287-6000).

Louisville-Stonybrook 40299 (9208 Taylorsville Road, 502-287-6986).

Mayfield 42066 (1253 Paris Road, Suite A, 270-247-2455).

Morehead 40351 (333 Beacon Hill Road, 606-784-3004).

Owensboro 42303 (3400 New Hartford Road, 270-684-5034).

Paducah 42001 (2620 Perkins Creek Drive, 270-444-8465).

Prestonsburg 41653 (5230 KY Rt 321, 606-886-1970).

Somerset 42503 (300 Medpark Drive, 606-676-0786).

Regional Office

Louisville 40202 (321 W. Main St., Ste., 390, statewide 1-800-827-1000).

Vet Centers

Lexington 40507 (301 E. Vine St., Suite C, 859-253-0717).

Louisville 40208 (1347 S. 3rd St., 502-634-1916).

National Cemeteries

Camp Nelson 40356 (6980 Danville Rd., Nicholasville, 859-885-5727).

Cave Hill 40204 (701 Baxter Ave., Louisville, 502-893-3852).

Danville 40442 (277 N. First St., 859-885-5727).

Lebanon 40033 (20 Highway 208, 502-893-3852).

Lexington 40508 (833 W. Main St., 859-885-5727).

Mill Springs 42544 (9044 West Highway 80, Nancy, 859-885-5727).

Zachary Taylor 40207 (4701 Brownsboro Rd., Louisville, 502-893-3852).

LOUISIANA

VA Medical Centers

Alexandria (2495 Shreveport Hwy 71 N, Pineville, LA 71360, 318-473-0010).

New Orleans (2400 Canal Street, New Orleans, LA 70119, 504-507-2000 or 800-935-8387)

Shreveport, LA (510 E. Stoner Ave., Shreveport, LA 71101, 318-221-8411).

Clinics

Baton Rouge (North) (7968 Essen Park Ave., Baton Rouge, LA 70809, 225-761-3507 or 800-935-8387).

Baton Rouge (South) (7850 Anselmo Lane, Baton Rouge, LA 70810, 225-761-3507 or 800-935-8387).

Bogalusa (521 Ontario Avenue Bogalusa, LA 70427, 985-735-9029)

Fort Polk (3353 University Parkway Leesville, LA 71446, 337-392-3800)

Franklin (603 Haifleigh Street Franklin, LA 70538, 337-828-9092)

Hammond (1131 South Morrison Boulevard., Hammond, LA 70403, 985-902-5100).

Houma (6433 West Park Avenue, Houma, LA 70364, 985-851-0188 or 800-935-8387).

Jennings (1907 Johnson St., Jennings, LA 70546, 337-824-1000).

Knight Street (3000 Knight Street, Building 5, Shreveport, LA 71105, 318-221-8411).

Lafayette (Campus A) (3149 Ambassador Caffery Parkway, Lafayette, LA 70501, 337-706-3415).

Lafayette (Campus B) (309 St. Julien Avenue, Lafayette, LA 70506, 337-706-3415)

Lake Charles, 3601 Gerstner Memorial Drive, Hwy14, Lake Charles, LA 70607, 337-475-9500)

Monroe (1691 Bienville Dr, Monroe, LA 71203, 318-343-6100 or 800-832-3525).

Natchitoches (740 Keyser Avenue, Natchitoches, LA 71457, 318-357-3300).

Slidell (60491 Doss Dr. Ste B., Slidell, LA 70460, 985-690-2626).

St. John (4004 West Airline Hwy., Reserve, LA 70084, 504-565-4705)

Regional Office

Gretna 70056 (671A Whitney Ave., statewide 1-800-827-1000).

Vet Centers

Baton Rouge 70809 (5207 Essen Lane, Suite 2, 225-757-0045).

Kenner 70062 (2200 Veterans Blvd., Suite 114, 504-464-4743).

Shreveport 71104 (2800 Youree Dr., Bldg. 1, Suite 1, 318-861-1776).

National Cemeteries

Alexandria 71360 (209 E. Shamrock St., Pineville, 601-445-4981).

Baton Rouge 70806 (220 N. 19th St., 225-654-3767).

Louisiana 70791 (303 W. Mount Pleasant Road, 225-654-1988).

Port Hudson 70791 (20978 Port Hickey Rd., Zachary, 225-654-3767).

MAINE

VA Medical Center

Togus (1 VA Center, Augusta, ME 04330, 207-623-8411).

Clinics

Bangor (35 State Hospital Dr., Bangor, ME 04401, 207-561-3600).

Calais (50 Union St., Calais, ME 04619, 207-904-3700).

Caribou (163 Van Buren Drive, Suite 6, Caribou, ME 04736, 207-493-3800).

Lewiston/Auburn (15 Challenger Dr., Lewiston, ME 04240, 207-330-2700 or 877-421-8263)

Lincoln (99 River Road, Lincoln, ME 04457, 207-623-8411 or 877-421-8263).

Portland (144 Fore St., Portland, ME 04101, 207-623-8411 or 877-421-8263)

Rumford (431 Franklin St., Rumford, ME 04726, 207-369-3200).

Saco (655 Main St., Saco, ME 04072, 207-623-8411 or 877-421-8263).

Vet Centers

Bangor 04401 (368 Harlow St., 207-947-3391).

Caribou 04619 (456 York St., York Street Complex, 207-496-3900).

Lewiston 04240 (Pkwy Complex, 29 Westminster St., 207-783-0068).

Portland 04103 (475 Stevens Ave., 207-780-3584).

Springvale 04083 (628 Main St., 207-490-1513).

National Cemetery

Togus 04330 (1 VA Center, 508-563-7113).

MARYLAND

VA Medical Centers

Baltimore (10 North Greene St., Baltimore, MD 21201, 410-605-7000).

Loch Raven (3900 Loch Raven Boulevard, Baltimore, MD 21218, 410-605-7000).

Perry Point (59 Avenue D, Building 59, Perry Point, MD 21902, 410-642-2411 or 800 949-1003).

Clinics

Baltimore (Annex) (209 West Fayette Street, Baltimore, MD 21201, 410-605-7000)

Cambridge (830 Chesapeake Dr., Cambridge, MD 21613, 410-228-6243 or 877-864-9611).

Cumberland (200 Glenn St., Cumberland, MD 21502, 304-263-0811 or 800-817-3807).

East Baltimore (5235 King Avenue, Suite 200, Rosedale, MD 21237, 443-730-2020)

Fort Detrick (1433 Porter St., Frederick, MD 21702, 304-263-0811 or 800-817-3807)

Fort Meade (2479 5th St., Fort Meade, MD 20755, 410-305-5300)

Glen Burnie 21061 (808 Landmark Dr., Suite 128, Glen Burnie, MD 21061, 410-590-4140).

Hagerstown (Hub Plaza Bldg, 1101 Opal Ct., Hagerstown, MD 21742, 301-665-1462).

Loch Raven (3901 The Alameda, Baltimore, MD 21218, 410-605-7651).

Montgomery County (15810 Gaither Dr., Gaithersburg, MD 21218, 410-605-7650).

Pocomoke (1701 Market St., Unit 211, Pocomoke, MD 21851, 410-957-6718 or 866-441-0287).

Southern Maryland (29431 Charlotte Hall Rd., Charlotte Hall, MD 20622, 301-884-7102).

Southern PG County (5801 Allentown Rd., Camp Springs, MD 20746, 301-423-3700).

Regional Office

Baltimore 21201 (31 Hopkins Plaza Federal Bldg., 1-800-827-1000).

Vet Centers

Baltimore 21207 (6666 Security Blvd., Suite 2, 410-277-3600).

Cambridge 21613 (5510 West Shore Dr., 410-228-6305 ext. 4123).

Elkton 21921 (103 Chesapeake Blvd., Suite A, 410-392-4485).

Silver Spring 20910 (1015 Spring St., Suite 101, 301-589-1073).

National Cemeteries

Annapolis 21401 (800 West St., 410-644-9696).

Baltimore 21228 (5501 Frederick Ave., 410-644-9696).

Loudon Park 21228 (3445 Frederick Ave., Baltimore, 410-644-9696).

MASSACHUSETTS

VA Medical Centers

Bedford (200 Springs Rd., Bedford, MA 01730, 781-687-2000).

Brockton (940 Belmont St., Brockton, MA 02301, 508-583-4500).

Jamaica Plain (150 South Huntington Ave., Jamaica Plain, MA 02130, 617-232-9500).

Leeds (421 N Main St., Leeds, MA, 413-584-4040).

West Roxbury (1400 VFW Parkway, West Roxbury, MA 02132, 617-323-7700).

Clinics

Causeway (251 Causeway St., Boston, MA 02114, 800-865-3384)

Fitchburg (881 Main Street, Fitchburg, MA 01420, 800-893-1522).

Framingham (61 Lincoln St., Suite 112, Framingham, MA 01702, 508-628-0205).

Gloucester (199 Main Street, Gloucester, MA 01930, 800-838-6331).

Greenfield (143 Munson St., Greenville, MA 01301, 413-773-8428).

Haverhill (108 Merrimack St., Haverhill, MA 01830, 978-372-5207).

Hyannis (233 Stevens St., Hyannis, MA 02501, 508-771-3190).

Lowell (130 Marshall Rd., Lowell, MA 01852, 800-865-3384).

Lynn (225 Boston Rd., Suite 107, Lynn, MA 01904, 800-838-6331).

New Bedford (175 Elm St., New Bedford, MA 02740, 508-994-0217).

Pittsfield (73 Eagle St., Pittsfield, MA 01201, 413-499-2672).

Quincy (110 West Squantum Street, Quincy, MA 02169, 800-865-3384).

Springfield (25 Bond St., Springfield, MA 01104, 413-731-6000).

Worcester (605 Lincoln St., Worcester, MA 01605, 508-856-0104).

Regional Office

Boston 02203-0393 (JFK Federal Building, Room 1265, Government Center, statewide 1-800-827-1000) (Towns of Fall River & New Bedford, counties of Barnstable, Dukes, Nantucket, Bristol, part of Plymouth served by Providence, R.I., VA Regional Office).

Vet Centers

Boston 02215 (665 Beacon St., 617-424-0665).

Brockton 02401 (1041-L Pearl St., 508-580-2730).

Hyannis 02601 (474 West Main St., (508-778-0124).

Lowell 01852 (73 East Merrimack St., 978-453-1151).

New Bedford 02740 (468 North St., 508-999-6920).

Springfield 01103 (1985 Main St., Northgate Plaza, 413-737-5167).

Worcester 01605 (691 Grafton St., 508-753-7902).

National Cemetery

Massachusetts 02532 (Connery Ave., Bourne, 508-563-7113).

MICHIGAN

VA Medical Centers

Ann Arbor 48105 (2215 Fuller Rd., 734-769-7100 or 800-361-8387).

Battle Creek 49015 (5500 Armstrong Rd., 269-966-5600 or 888-214-1247).

Detroit (4646 John R. St., Detroit, MI 48201, 313-576-1000 or 800-511-8056).

Iron Mountain 49801 (325 East H St., Iron Mountain, MI 49801, 906-774-3300).

Saginaw (1500 Weiss St., Saginaw, MI 48602, 989-497-2500 or 800-406-5143).

Clinics

Bad Axe (1142 S. Van Dyke Rd., Suite 100, Bad Axe, MI 48413

Benton Harbor (115 Main St., Benton Harbor, MI 49022, 269-934-9123).

Cadillac (1909 North Mitchell St., Cadillac, MI 49601, 231-775-4401).

Cheboygan County (14540 Mackinaw Hwy, Mackinaw City, MI 49701, 231-436-5176).

Clare (11775 N Isabella Rd., Clare, MI 48617, 989-386-8113).

Clement C. Van Wagoner (180 North State Avenue, Alpena, MI 49707, 989-356-8720).

Flint (2360 South Linden Road, Flint, MI 48532, 810-720-2913).

Gaylord (806 S. Otsego, Gaylord, MI 49735, 989-732-7525).

Grayling (1680 Hartwick Pines Road, Grayling, MI 49738, 989-344-2002).

Green Road (2500 Green Road, Ann Arbor, MI 48105, 734-769-7100).

Hancock (787 Market St., Hancock, MI 49930, 906-482-7762).

Ironwood (629 W. Cloverland Dr., Suite 1, Ironwood, MI 49338, 906-932-0032).

Jackson (4328 Page Avenue, Michigan Center, MI 49254, 517-764-3609).

Lansing (2025 S. Washington Ave., Lansing, MI 48910, 517-267-3925).

Manistique (813 East Lakeshore Drive, Manistique, MI 49854, 906-341-3420).

Marquette (1414 W. Fair Ave., Suite 285, Marquette, MI 49855, 906-226-4618).

Menominee (1101 10th Ave., Suite 101, Menominee, MI 49858, 906-863-1286).

Muskegon (5000 Hakes Dr., Muskegon, MI 49441, 231-798-4445).

Oscoda (5671 Skeel Ave., Suite 4, Oscoda, MI 48750, 989-747-0026).

Packard Road (3800 Packard Road, Ann Arbor, MI 48108, 734-222-7600 or 734-845-3414).

Pontiac (44200 Woodward Avenue, Suite 108, Pontiac, MI 48340, 248-409-0585).

Saginaw (Annex) (4241 Barnard Road, Saginaw, MI 48603, 800-406-5143).

Sault Ste. Marie (509 Osborn Blvd., Suite 306, Sault Ste. Marie, MI 49783, 906-253-9383).

Traverse City (701 U.S. 31 South, Traverse City, MI 49685, 231-932-9720 or 800-406-5143).

Wyoming (5838 Metro Way, Wyoming, MI 49519, 616-249-5300).

Yale (7470 Brockway Road, Yale, MI 48097, 810-387-3211).

Regional Office

Detroit 48226 (Patrick V. McNamara Federal Bldg., 477 Michigan Ave., Rm. 1400, 1-800-827-1000).

Vet Centers

Dearborn 48124-3438 (2881 Monroe St., Suite 100, 313-277-1428).

Detroit 48201 (4161 Cass Ave., 313-831-6509).

Escanaba 49829 (Willow Creek Professional Bldg., 3500 Ludington St.).

Grand Rapids 49507 (1940 Eastern SE, 616-243-0385).

Saginaw 48603 (4048 Bay Rd., 989-321-4650).

National Cemeteries

Fort Custer 49012 (15501 Dickman Rd., Augusta, 269-731-4164).

Great Lakes 48442 (4200 Belford Rd., Holly, 866-348-8603).

MINNESOTA

VA Medical Centers

Minneapolis (One Veterans Dr., Minneapolis, MN 55417, 612-725-2000 or 866-414-5058).

St. Cloud (4801 Veterans Dr., St. Cloud, MN 56303, 320-252-1670 or 800-247-1739).

Clinics

Albert Lea (1665 West Main St., Albert Lea, MN 56007, 507-377-6051).

Alexandria (515 22nd Avenue East, Alexandria, MN 56308, 320-759-2640).

Bemidji (705 5th St., Bermidji, MN 56601, 218-755-6360).

Brainerd (722 NW 7th Street, Brainerd, MN 56401, 218-855-1115).

Ely (720 Miners Drive East, Ely, MN 55731, 218-365-0001)

Fergus Falls (1839 N Park St, Fergus Falls, MN 56537, 218-739-1400).

Hibbing (990 West 41st Street Suite 5, Hibbing, MN 55746, 218-263-1400).

Lyle C. Pearson (1961 Premier Dr Suite 330 Mankato, MN 56001, 507-387-2939).

Maplewood (1725 Legacy Parkway, Suite 100, Maplewood, MN 55109, 651-225-5420).

Montevideo (1025 North 13th St., Montevideo, MN 56265, 320-269-2222).

Northwest Metro (7545 Veterans Drive, Ramsey, MN 55303, 612-467-1100).

Rochester (3551 Commercial Drive South West, Suite 400, Rochester, MN 55902, 507-252-0885).

Shakopee (1111 Shakopee Town Square, Shakopee, MN 55379, 952-445-4070).

South Central (1212 Heckman Court, St. James, MN 56081, 507-375-9670).

Regional Office

St. Paul 55111 (Bishop Henry Whipple Federal Bldg., 1 Federal Dr., 1-800-827-1000) (Counties of Becker, Beltrami, Clay, Clearwater, Kittson, Lake of the Woods, Mahnomen, Marshall, Norman, Otter Tail, Pennington, Polk, Red Lake, Roseau, Wilkin served by Fargo, N.D., VA Regional Office) – Fiduciary Duties for Illinois, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota, Wisconsin (1-800-827-0611)

Vet Centers

Duluth 55802 (405 E. Superior St., 218-722-8654)

St. Paul 55114 (2480 University Ave., 651-644-4022)

National Cemetery

Fort Snelling 55450-1199 (7601 34th Ave. So., Minneapolis, 612-726-1127).

MISSISSIPPI

Medical Centers

Biloxi (400 Veterans Ave., Biloxi, MS 39531, 228-523-5000).

Jackson (1500 E. Woodrow Wilson Dr., Jackson, MS 39216, 601-362-4471).

Clinics

Columbus (824 Alabama St., Columbus, MS 39702, 662-244-0391).

Greenville (1502 S Colorado St., Greenville, MS 38703, 662-332-9872).

Hattiesburg (5003 Hardy Street, Tower B, Suite 402, Hattiesburg, MS 39401, 601-296-3530).

Holly Springs (1700 Crescent Meadow Dr., Holly Springs, MS 38635, 662-252-2552)

Kosciusko (405 West Adams, Kosciusko, MS 39090, 662-289-2880).

McComb (1308 Harrison Ave., McComb, MS 39648, 601-250-0965)

Meridian (2103 13th St., Meridian, MS 39301, 601-482-7154).

Natchez (105 Northgate Drive, Suite 2, Natchez, MS 39120, 601-442-7141).

Tupelo (1114 Commonwealth Blvd., Tupelo, MS 38804. 662-840-6366)

Regional Office

Jackson 39216 (1600 E. Woodrow Wilson Ave., statewide 1-800-827-1000).

Vet Centers

Biloxi 39531 (288 Veterans Ave., 228-388-9938).

Jackson 39216 (1755 Lelia Dr., Suite 104, 601-965-5727).

National Cemeteries

Biloxi 39535-4968 (P.O. Box 4968, 400 Veterans Ave., 228-388-6668).

Corinth 38834 (1551 Horton St., 901-386-8311).

Natchez 39120 (41 Cemetery Rd., 601-445-4981).

MISSOURI

VA Medical Centers

Columbia 65201-5297 (800 Hospital Dr., 573-814-6000 or 800-349-8262).

Kansas City 64128 (4801 Linwood Blvd., 816-861-4700 or 800-525-1483).

Poplar Bluff 63901 (1500 N. Westwood Blvd., 573-686-4151).

Saint Louis-Jefferson Barracks 63125-4101 (1 Jefferson Barracks Dr., 314-652-4100 or 800-228-5459).

Saint Louis-John Cochran Div. 63106 (915 N. Grand Blvd., 314-652-4100 or 800-228-5459).

Outpatient Clinic

Platte City 64079 (2303 Higgins Suite F, 913-758-6980 )

Clinics

Belton 64012 (209 Cunningham Industrial Parkway., 816-922-2161).

Branson VA Clinic 65616 (5571 North Gretna Road Phone: 417-243-2300)

Camdenton 65065 (Lake of the Ozarks Clinic, 940 Executive Drive 573-302-7890 ).

Cameron 64429 (1111 Euclid Dr., 816-922-2500 ext. 54251).

Cape Girardeau 63703 (3051 William St.., 573-339-0909).

Farmington 63640 (1580 W. Columbia St., 573-760-1365).

Ft. Leonard Wood 65583 (700 GW Lane St,573-774-2285).

Gene Taylor Veterans' Outpatient Clinic 65807 (1850 West Republic Road Phone: 844-501-8387 Ext.64500)

Honor Annex 64133 (4251 Northern Avenue 816-861-4700)

Hope Recovery Center VA St. Louis Health Care System 63103 (515 North Jefferson Avenue, 314-652-4100 X 55500 Or 800-228-5459 X 55500)

Joplin VA Clinic 64804 (3015 South Connecticut Avenue Phone: 800-691-8387)

Kirksville 63501 (506 Rosewood Dr., 660-627-8387).

Marshfield VA Clinic 65706 (1240 Banning Street, 417-468-1963)

Mexico 65265 (3460 South Clark St., 573-581-9630).

Mobile Medical Unit 64128 (4801 Linwood Blvd 816-861-4700 X 52977 Or 800-525-1483 X 52977)

Nevada 64772 (322 South Prewitt, 816-861-4700 X 54235).

Salem 65560 (Hwy 72 North, 573-778-9750 or 1-888-557-8262).

Sedalia VA Clinic 65301 (3320 West 10th Street 660-826-3800)

Sikeston CBOC 63801 (903 South Kings Highway, 573-472-2139)

St. Charles 63368 (844.Waterbury Falls Dr., 314-286-6988).

St. James 65559-1999 (Missouri Veterans Home, 207 Matlock Dr.., 573 265-0448).

St. Joseph 64503 (3302 S. Belt Highway Suite P, 1-800-952-8387 ext 56925).

St. Louis 63033 (6854 Parker Road., 314-286-6988).

Warrensburg 64093 (702 E. Young Ave., 816 922-2500 ext. 54281).

West Plains 65775 1801 E. State Route K, 417-257-2454).

Regional Office

St. Louis 63103 (400 South 18th St., statewide 1-800-827-1000).

Benefits Office

Kansas City 64128 (4801 Linwood Blvd., 816-922-2660 or 1-800-525-1483, x 52660).

Vet Centers

Kansas City 64111 (301 E. Armour Rd., 816-753-1866).

St. Louis 63103 (2345 Pine St., 314-231-1260).

National Cemeteries

Jefferson Barracks 63125 (2900 Sheridan Rd., St. Louis, 314-260-8720).

Jefferson City 65101 (1024 E. McCarty St., 314-260-8720).

Springfield 65804 (1702 E. Seminole St., 417-881-9499).

MONTANA

VA Medical Centers

Fort Harrison 59636-1500 (3687 Veterans Drive, P.O. Box 1500, 406-442-6410).

Clinics

Anaconda 59711 (118 East 7th St., 406-496-3000).

Billings 59102(1766 Majestic Lane, 406-373-3500).

Cut Bank 59427 (8 Second Avenue, 406-873-9047).

Bozeman 59715 (300 N. Wilson, Suite 703G,406-582-5300).

Glasgow 59230 (630 2nd Ave, 406-228-4101).

Glendive 59330 (2000 Montana Ave., 406-377-4755).

Great Falls 59405 (1417-9th St., South, Suite 200, 406-791-3200 877-468-8387 opt 3).

Hamilton VA Clinic 59840 (299 Fairgrounds Suite A, 406-363-3352)

Kalispell 59901(31 Three Mile Dr., Ste. 102, 406-758-2700).

Lewistown VA Clinic 59457 (629 NE Main St., Suite, 406-535-4790)

Merril Lundman VA Clinic (Havre, MT 59501) (130 13th Street, Suite 1, 406-265-4304)

Miles City 59301(Clinic/Nursing Home, 210 S. Winchester, 406-874-5600).

Missoula 59808 (2687 Palmer St., Suite C, 406-493-3700).

Plentywood VA Clinic 59254 (440 West Laurel Ave., 406-765-3719)

Regional Office

Fort Harrison 59636 (3633 Veterans Dr., PO Box 1500, 1-800-827-1000).

Vet Centers

Billings 59102 (1234 Ave., C, 406-657-6071).

Missoula 59802 (500 N. Higgins Ave., 406-721-4918).

National Cemetery

Yellowstone 59044 (55 Buffalo Trail Road, 406-647-2746).

NEBRASKA

VA Medical Centers

Grand Island 68803-2196 (2201, No. Broadwell Ave., 308-382-3660/866-580-1810).

Lincoln 68510 (600 South 70th St., 402-489-3802/866-851-6052).

Omaha 68105 (4101 Woolworth Ave., 402-346-8800/800-451-5796).

Clinics

Bellevue VA Clinic 68005 (2206 Longo Drive, Suite 102, 402-591-4500)

Holdrege VA Clinic 68949 (1118 Burlington St., 308-995-3760)

Norfolk 68701 (710 S 13th, Suite 1200, 402-370-4570).

North Platte 69101 (600 East Francis, Suite 3, 308-532-6906).

Rushville/Gordon 69343 (300 E. 8th St., 308-282-1442).

Scottsbluff 69361 (601 S 5th Ave, 308-225-5330).

Sidney 69162 (1116 10th Ave., 308-254-5575).

Regional Office

Lincoln 68516 (5631 S. 48th St., statewide 1-800-827-1000).

Vet Centers

Lincoln 68508 (920 L St., 402-476-9736).

Omaha 68131 (2428 Cuming St., 402-346-6735).

National Cemetery

Fort McPherson 69151-1031 (12004 S. Spur 56A, Maxwell, 888-737-2800).

Omaha 68138 (14250 Schram Road, 402-253-3949).

NEVADA

VA Medical Centers

Las Vegas 89086 (6900 North Pecos Road N., 702-791-9024

Reno 89502 (1000 Locust Street, 775-786-7200 or 888-838-6256).

Clinics

Elko VA Clinic 89801 (2719 Argent Ave., 775-738-0188)

Northwest Primary Care Clinic 89103 (3968 N Rancho Dr., 702-791-9020)

Southeast Primary Care Clinic 89015 (1020 S Boulder, 702-791-9030)

Southwest Primary Care Clinic 89113 (7235 South Buffalo Drive, 702-791-9040)

Community Based Outpatient Clinic

Lahontan Valley VA Clinic 89406 (1020 New River Parkway, Suite 304, 775-428-6161)

Pahrump Community Based Outpatient Clinic 89048 (220 South Lola Lane, 775-727-7535)

VA Carson Valley Outpatient Clinic 89410 (1330 Waterloo Lane, Suite 101, 775-782-5265)

NEW HAMPSHIRE

VA Medical Center

Manchester 03104 (718 Smyth Road, 603-624-4366 or 800-892-8384).

Conway 03818 (71 Hobs St. Third Floor, 800-892-8384 Ext.3199).

Keene Outpatient Clinic 03431 (640 Marlboro Street, Route 101, 603-358-4900)

Littleton 03561 (Littleton Regional Hospital, 264 Cottage St., 603-575-6700).

Portsmouth 03803 (Pease Intl., Tradeport 302 Newmarket St., 603-624-4366 x3199).

Somersworth 03878 (200 Route 108, 603-624-4366, Ext. 3199).

Tilton 03276 (630 West Main St Suite 400., 603-624-4366 x 3199

Regional Office

Manchester 03101 (Norris Cotton Federal Bldg., 275 Chestnut St., 1-800-827-1000).

Vet Center

Manchester 03104 (103 Liberty St., 603-668-7060/61).

NEW JERSEY

VA Medical Centers

East Orange 07018 (385 Tremont Avenue, 973-676-1000).

Lyons 07939 (151 Knollcroft Road, 908-647-0180).

Clinics

Brick 08724 (970 Rt. 70, 732-206-8900).

Elizabeth 07206 (654 East Jersey Street, Suite 2A, 908-994-0120).

Hackensack 07601 (385 Prospect Avenue, 201-342-4536).

Jersey City 07302 (115 Christopher Columbus Dr., 201-435-3055/3305).

Morristown 07960 (540 West Hanover Ave., 973-539-9791/9794).

Paterson 07503 (11 Getty Ave., St. Joseph’s Hospital & Med. Center, 973-247-1666).

Piscataway CBOC 08854 (14 Wills Way, Building 5, 732-981-8193)

Sussex Outpatient Clinic 07860 (222 High Street, 973-756-1504)

Tinton Falls Community Based Outpatient Clinic 07701 (55 Gilbert St., 732-842-4751)

Regional Office

Newark 07102 (20 Washington Pl., statewide 1-800-827-1000) (Philadelphia, PA Regional Office serves counties of Atlantic, Burlington, Camden, Cape May, Cumberland, Gloucester, Salem).

Vet Centers

Bloomfield 07003 (2 Broad St., Suite 703, 973-748-0980).

Jersey City 07302 (115 Christopher Columbus Dr., Suite 200, 201-748-4467).

Ewing 08618 (934 Parkway Ave., 2nd Fl., 609-882-5744).

Ventnor 08406 (6601 Ventnor Ave., Suite 105, 609-487-8387).

National Cemeteries

Beverly 08010 (916 Bridgeboro Rd., 609-880-0827).

Finn’s Point 08079 (Box 542, R.F.D. 3, Fort Mott Rd., Salem, 609-880-0827).

NEW MEXICO

VA Medical Center

Albuquerque 87108-5153 (1501 San Pedro Dr., SE., 505-265-1711 or 800-465-8262).

Clinics

Alamogordo 88310 (3199 North White Sands Blvd., Suite 10, 574-437-9195).

Artesia 88210-3716 (2410 West Main St.., 505-746-3531).

Clovis 88101 (921 East Llano Estacado, 505-763-4335).

Espanola 87532 (105 South Coronado Ave., 505-367-4213).

Farmington 87402-8303 (3605 English Rd., 505-326-4383).

Gallup 87301 (2075 South NM Hwy 602, 505-722-7234).

Hobbs 88340 (1601 N Turner (4th Floor), 505-391-0354).

Las Cruces 88012 (3401 Del Rey Blvd., 575-522-1241).

Las Vegas 87701 (624 University Ave., 505-425-1910).

Northwest Metro 87124 (1760 Grande Blvd SE, 505-896-7200)

Raton 87440-2234 1493 Whittier St., 575-445-2391).

Santa Fe 87507 (5152 Beckner Rd., 505-986-8645).

Silver City 88601 (2950 Leslie Rd., 505-538-2921).

Taos CCBOC 57571 (1353 Paseo Del Pueblo Sur, 575-751-0328)

Truth or Consequences 87901 (1960 North Date St., 575-894-7662).

Regional Office

Albuquerque 87102 (Dennis Chavez Federal Bldg., 500 Gold Ave., S.W., statewide 1-800-827-1000).

Vet Centers

Albuquerque 87104 (1600 Mountain Rd. NW., 505-346-6562).

Farmington 87402 (4251 E. Main, Suite C, 505-327-9684).

Las Cruces 88001 (230 S. Water St., 575-523-9826).

Santa Fe 87505 (2209 Brothers Rd., Suite 110, 505-988-6562).

National Cemeteries

Fort Bayard 88036 (P.O. Box 189, 915-564-0201).

Santa Fe 87501 (501 N. Guadalupe St., 505-988-6400 or toll-free 877-353-6295).

NEW YORK

VA Medical Centers

Albany 12208 (113 Holland Ave., 518-626-5000).

Batavia 14020 (222 Richmond Ave., 585-297-1000)

Bath 14810 (76 Veterans Ave., 607-664-4000)

Bronx 10468 (130 West Kingsbridge Rd., 718-584-9000

Brooklyn 11209 (800 Poly Place, 718-836-6600).

Buffalo 14215 (3495 Bailey Ave., 716-834-9200 or 800-532-8387).

Canandaigua 14424 (400 Fort Hill Ave., 585-394-2000).

Wappinger Falls 12590 (41 Castle Point Road 845-831-2000)

Montrose 10548 (2094 Albany Post Rd 914-737-4400)

New York 10010 (423 East 23rd Street, 212-686-7500).

Northport 11768 (79 Middleville Road, 631-261-4400

Syracuse 13210 (800 Irving Ave., 315-425-4400

Domiciliaries

Jamaica 11425 (St. Albans, 179-00 Linden Blvd. & 179 St., 718-526-1000).

Clinics

Auburn 13021 (47 E. Genesee Street 315-294-7300

Bainbridge 13733 (109 North Main St., 607-967-8590).

Bay Shore 11706 (132 East Main Street 631-754-7978)

Binghamton 13901 (203 Court Street, 607-772-9100).

Carmel 10512 (1875 Route 6, Sterling Bank, (2nd floor) 845-228-5291

Catskill 12414 (Columbia Greene Medical Arts Building, Suite D305, 159, Jefferson Hgts, 518-626-5240).

Clifton Park 12065 (963 Route 146, 518-383-8506).

Dunkirk 14048 (1170 Central Avenue 716-363-1235).

East Meadow 11554 (2201 Hempstead Turnpike Building Q 631-754-7978)

Elmira 14901 (1316 College Avenue, 877-845-3247).

Fonda 12068 (2623 State Highway 30A, 518-853-1247).

Freeville 13068 (1451 Dryden Road 607-347-4101).

Glens Falls 12801 (101 Ridge Street., 518-798-6066).

Goshen 10924 (30 Hatfield Lane, Suite 204, 845-294-6927).

Jamestown 14701 (608 West 3rd Street 716-338-1521).

Kingston 12401 (324 Plaza Road., 845-331-8322).

Lackawanna 14218 (1234 Abbott Road., 716-821-7815).

Lockport 14094 (5725 S. Transit Rd., 716-438-3890),

Massena 13662 (6100 St. Lawrence Centre., 315-705-6666).

Monticello 12701 (55 Sturgis Road 845 791-4936).

New City 10956 (345 North Main Street, Upper Level, 845-634-8942).

New York 10027 (55 West 125th St., 646-273-8125).

Niagara Falls 14301-2300 (2201 Pine Avenue, 716-284-1702).

Olean 14760-2658 (465 North Union St., 716-373-7709).

Oswego: 13126 (437 State Route 104E 315-207-0209).

Patchogue 11772 (4 Phyllis Drive, 631-754-7978).

Pine Plains 12567 (2881 Church St., Rt. 199, 518-398-9240).

Plattsburgh 12901 (80 Sharron Ave. 518-561-6247).

Port Jervis 12771 (150 Pike St., 845-856-5396).

Poughkeepsie 12603 (Freedom Executive Park, Rt. 55, 488 Freedom Plains Rd., Suite 120, 845-452-5151).

Riverhead 11901 (300 Center Drive 631-754-7978).

Rochester 14623 Monroe County VA Clinic 260 Calkins Road 585-463-2600).

Rochester 14620 (465 Westfall Road 585-463-2600).

Rome 13441 (125 Brookley Road, Building 510, 315-334-7100).

Saranac Lake 12983 (33 Depot Street, 518-626-5237).

Schenectady 12308 (1346 Gerling Street, Sheridan Plaza, 518-346-3334).

Springville 14141 (15 Commerce Drive, 716-592-2409).

Staten Island 10314 (1150 South Ave, 3rd Floor--Suite 301, 718-836-6600).

Sunnyside 11104 (47-01 Queens Blvd 3rd Floor Suite 301., 718-741-4800).

Troy 12180 (295 River St., 518-274-7707).

ValleyStream 11580 (99 South Central Avenue, 631-754-7978).

Watertown 13601 (19472 US Route 11, 315-782-0067).

Watertown 13601 (144 Eastern Blvd, 315-221-7026).

Wellsville 14895 (3458 Riverside Dr., Route 19, 607-664-4660).

Westport 12993 (7426 NYS Route 9N, 518-626-5236).

White Plains 10601 (23 South Broadway, 914-421-1951).

Yonkers 10701 (124 New Main St., 914-375-8055).

Regional Offices

Buffalo 14202 (Niagara Center, 130 S. Elmwood Ave., 1-800-827-1000. Serves counties not served by New York City VA Regional Office.)

New York City 10014 (245 W. Houston St., statewide 1-800-827-1000. Serves counties of Albany, Bronx, Clinton, Columbia, Delaware, Dutchess, Essex, Franklin, Fulton, Greene, Hamilton, Kings, Montgomery, Nassau, New York, Orange, Otsego, Putnam, Queens, Rensselaer, Richmond, Rockland, Saratoga, Schenectady, Schoharie, Suffolk, Sullivan, Ulster, Warren, Washington, Westchester.).

Benefits Offices

Albany 12208 (113 Holland Ave., 1-800-827-1000) Rochester 14620 (465 Westfall Rd., 1-800-827-1000).

Syracuse 13202 (344 W. Genesee St., 1-800-827-1000).

Vet Centers

Albany 12205 (17 Computer Drive West., 518-626-5130).

Babylon 11702 (116 West Main St., 631-661-3930).

Bronx 10458 (130 West Kingsbridge Rd., Rm. 7A-13, 718-367-3500).

Brooklyn 11201 (25 Chapel St., Suite 604, 718-624-2765).

Buffalo 14202 (564 Franklin St., 716-882-0505).

New York 10004 (32 Broadway, Suite 200, 212-742-9591).

New York 10027 (55 West 125th St., 11th Fl., 212-426-2200).

Rochester 14620 (1867 Mt. Hope Ave., 585-232-5040).

Staten Island 10301 (150 Richmond Terrace, 718-816-4499).

Syracuse 13210 (716 E. Washington St., 315-478-7127).

White Plains 10601 (300 Hamilton Ave., 1st Fl., 914-682-6250).

Watertown 02601 (210 Court St., 315-782-0217).

Woodhaven 11421 (75-10B 91st Ave., 718-296-2871).

National Cemeteries

Bath 14810 (76 Veterans Ave., San Juan Ave., 607-664-4853).

Calverton 11933-1031 (210 Princeton Blvd., 631-727-5410/5770).

Cypress Hills 11208 (625 Jamaica Ave., Brooklyn, 631-454-4949).

Long Island 11735-1211 (2040 Wellwood Ave., Farmingdale, 631-454-4949).

Saratoga 12871-1721 (200 Duell Rd., Schuylerville, 518-581-9128).

Woodlawn 14901 (1825 Davis St., Elmira, 607-732-5411).

NORTH CAROLINA

VA Medical Centers

Asheville 28805 (1100 Tunnel Road, 828-298-7911)

Durham 27705 (508 Fulton St., 919-286-0411).

Fayetteville 28301 (2300 Ramsey St., 910-488-2120 or 800-771-6106).

Salisbury 28144 (1601 Brenner Avenue, 704-638-9000 or 800-469-8262).

Clinics

Charlotte 28213 (8601 University East Drive, 704-597-3500).

Charlotte 28208 (3506 West Tyvola Road, 704-329-1300).

Clayton 27520 (11618 US 70 Business Highway West Suites 100 and 200)

Durham 27705 (1824 Hillandale Road, 919-383-6107).

Elizabeth City 27909 (1845 W. City Drive).

Fayetteville 28304 (7300 South Raeford Road, 910-488-2120)

Fayetteville 28304 (4101 Raeford Road, Suite 100-B, 910-488-2120)

Fayetteville 28305 (2301 Robeson Street, 910-483-9727)

Franklin 28734 (647 Wayah Street, 828-369-1781)

Goldsboro 27534 (2610 Hospital Road, 919-731-4809)

Greenville 27834 (401 Moye Blvd., 252-830-2149).

Hamlet 28345 (100 Jefferson Street, 910-582-3536)

Hickory 28602 (2440 Century Place SE , 828-431-5600).

Hillandale 27705 (1824 Hillandale Road, 919-383-6107).

Jacksonville 28546 4006 Henderson Drive, 910-353-6406).

Kernersville 27284 (1695 Kernersville Medical Parkway, 336-515-5000).

Morehead City 28557 (5420 Highway 70, 252-240-2349).

Pembroke 28372 (139 Three Hunts Drive, 910-272-3220).

Raleigh 27610 (3305 Sungate Blvd., 919-212-0129).

Raleigh II 27603 (3040 Hammond Business Place Suite 105, 919-899-6259)

Raleigh 27603 (Wake County VA Clinic, 3040 Hammond Business Place Suite 105. 919-899-6259

Raleigh III 27604 (2600 Atlantic Avenue Suite 200, 919-286-0411)

Rutherford 28139 (374 Charlotte Road, 828-288-2780)

Sanford 27330 (3112 Tramway Road, 910-488-2120)

Supply 28462 (18 Doctors Circle Suite 2, 910-754-6141)

Wilmington 28405 (1705 Gardner Road, 910-343-5300).

Regional Office

Winston-Salem 27155 (Federal Bldg., 251 N. Main St., statewide 1-800-827-1000, nationwide Loan Guaranty Certificate of Eligibility Center 1-888-244-6711).

Vet Centers

Charlotte 28202 (223 S. Brevard St., Suite 103, 704-333-6107).

Fayetteville 28311 (4140 Ramsey St., Suite 110, 910-488-6252).

Greensboro 27406 (2009 S. Elm-Eugene St., 336-333-5366).

Greenville 27858 (150 Arlington Blvd., Suite B, 252-355-7920).

Raleigh 27604 (1649 Old Louisburg Rd., 919-856-4616).

National Cemeteries

New Bern 28560 (1711 National Ave., 252-637-2912).

Raleigh 27610-3335 (501 Rock Quarry Rd., 252-637-2912) Salisbury 28144 (202 Government Rd., 704-636-2661/4621).

Wilmington 28403 (2011 Market St., 252-637-2912).

NORTH DAKOTA

VA Medical Center

Fargo 58102 (2101 Elm Street N., 701-239-3700 or 800-410-9723).

Clinics

Bismarck 58503 (2700 State Street, 701-221-9152).

Devils Lake 58301 (1031 7th Street Northeast, 701-662-5801)

Dickinson 58601 (766 Elks Drive Suite 6H, 701-483-1850).

Grafton 58237 (1319 West 11th Street, 701-352-4059).

Grand Forks 58201(3221 32nd Avenue South Suite 700, 701-335-4380)

Jamestown 58401(2430 20th Street Southwest, Suite 8, 701-952-4787).

Minot 58705 (3400 South Broadway Street, 701-418-2600).

Williston 58801 (1542 16th Street West Suite 300, 701-572-2470

Regional Office

Fargo 58102 (2101 Elm St., statewide 1-800-827-1000).

Vet Centers

Bismarck 58501 (1684 Capital Way, 701-224-9751).

Fargo 58103 (3310 Fiechtner Dr., Suite 100, 701-237-0942).

Minot 58701 (2041 3rd St. N.W., 701-852-0177).

National Cemetery

Fargo 58042 (8709 40th Ave. N, County Road 20, 701-451-4650).

OHIO

VA Medical Centers

Chillicothe 45601 (17273 State Route 104, 740-773-1141 or 800-358-8262).

Cincinnati 45220 (3200 Vine Street, 513-861-3100).

Cleveland 44106 (10701 East Blvd., 216-791-3800).

Columbus 43203 (420 N. James Road, 614-257-5200 or 888-615-9448).

Dayton 45428 (4100 W. 3rd Street, 937-268-6511 or 800-368-8262).

Clinics

Akron 44319 (55 W. Waterloo 330-724-7715).

Ashtabula 44004 (2044 Lambros Lane, 440-964-6454).

Athens 45780 (88 North Plains Road740-592-7720).

Bellevue, KY 4073-1399 (103 Landmark Drive, Suite 300, 859-392-3840)

Belmont 43950 (67800 Mall Ring Road 740-695-9321)

Calcutta 43920-9672 (15655 State Route 170, Suite A, 330-386-4303)

Cambridge 437275(2146 Southgate Pkwy., 740-432-1963).

Canton 44702 (733 Market Avenue South, 330-489-4600).

Cincinnati 45244 4600 Beechwood Road, 513-943-3680).

Cleveland 44113 (4242 Lorain Ave., 216-939-0699).

Columbus 43219 (420 N. James Road, 614-257-5200)

Florence KY 41042-1385 (7310 Turfway Road, Suite 510, 859-282-4480)

Gallipolis 45631 (323A Upper River Road, 740-446-3934)

Georgetown 45121 (474 Home Street, 937-378-3413)

Greendale, IN (Dearborn VA Clinic, 1600 Flossie Drive, 812-539-2313)

Grove City 43123 (5775 North Meadows Drive Suite A, 614-257-5800).

Hamilton 45011 (1750 South Erie Highway, 513-870-9444).

Lancaster 43130 (1703 North Memorial Drive, 740-653-6145).

Lima 45804 (1303 Bellefontaine Ave., 419-222-5788).

Mansfield 44906 (1025 South Trimble Rd, 419-529-4602).

Marietta 45750 (27843 State Route 7, 740-568-0412).

Marion 43302 (1203 Delaware Avenue Suite 2, Corporate Center #2, 740-223-8089).

Middletown: 45042 (4337 North Union Road, 513-423-8387).

New Philadelphia 44663 (1260 Monroe Ave., Suite 1A, 330- 602-5339).

Newark 43055 (1855 West Main Street, 740-788-8329).

Norwood 45212-2784 (4600 Smith Road, Central Station, SuiteA6

Parma 44129 (8787 Brookpark Road, 216-739-7000)

Portsmouth 45622840 Gallia Street, 740-353-3236).

Ravenna 44266 (6751 N. Chestnut St., 330-296-3641)

Sandusky 44870 (1912 Hayes Avenue, 419-609-1460

Sheffield Village 44035 (5255 North Abbe Road 440-934-9158)

Springfield 45505 (1620 N. Limestone St., 937-268-6511,

St. Clairsville 43950 (107 Plaza Dr., 740-695-9321).

Toledo 43614 (1200 S. Detroit Avenue, 419-259-2000).

Warren 44485 (1460 Tod Ave. (NW), 330-392-0311).

Willoughby 44094 (3500 Kaiser Court, 440-269-4600)

Wilmington 45177 (448 West Main Street, 937-382-3949)

Youngstown 44505 (2031 Belmont Avenue, 330-740-9200).

Zanesville 43701 (2800 Maple Ave, 740-453-7725).

Regional Office

Cleveland 44199 (Anthony J. Celebrezze Fed. Bldg., 1240 E. 9th St., 1-800-827-1000) – Fiduciary Duties for Connecticut, Delaware, Indiana, Maine, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont (1-800-729-5772)

Benefits Offices

Cincinnati 45202 (36 E. Seventh St., Suite 210, 1-800-827-1000).

Columbus 43215 (Federal Bldg., Rm. 309, 200 N. High St., 1-800-827-1000).

Vet Centers

Cincinnati 45203 (801-B W. 8th St., 513-763-3500).

Cleveland Heights 44118 (2022 Lee Rd., 216-932-8471).

Columbus 43215 (30 Spruce St., 614-257-5550).

Dayton 45402 (111 W 1st St., Suite 101, 937-461-9150).

Parma 44129 (5700 Pearl Rd., Suite 102, 440-845-5023).

National Cemeteries

Dayton 45428-1088 (4100 W. Third St., 937-262-2115).

Ohio Western Reserve 44270 (10175 Rawiga Rd., Rittman, 330-335-3069).

OKLAHOMA

VA Medical Centers

Muskogee 74401 (1011 Honor Heights Drive, 918-577-3000

Oklahoma City 73104 (921 N.E. 13th Street, 405-456-1000

Clinics

Ada 74820 (717 Better Now Plaza, 580-436-2262

Altus 73521(1604 N. Main Highway 283, 580-482-0721)

Ardmore: 73401(2002 12th Avenue NW, Suite E, 580-222-0400

Blackwell 74631 (1009 W. FergusonAve, 580-363-0052

Enid 73701 (915 E. Owen K. Garriott Suite G, 580-977-1855).

Fort Sill 73503 (4303 Pittman and Thomas Bldg 4303. 580-585-5600).

Idabel 74745 (903 SE Washington St, 580-920-7200)

Jay 74346 ( 1569 North Main Street, 888-424-8387)

McAlester 74501 (2 E. Clark Bass Blvd, 888-397-8387)

Muskogee 74403 (2414 E. Shawnee Bypass, 918-577-3699

Oklahoma City 73120 (2915 Pine Ridge Road, 405-752-6500

Stillwater 74074 (320 N. Perkins Ave, 405-70-8100)

Tulsa 74135 (5110 South Yale, Suite 200, 918-628-2574).

Vinta 74301 (269 S. 7th St 918-713-5400

Regional Office

Muskogee 74401 (Federal Bldg., 125 S. Main St., Compensation & Pension: 1-800-827-1000, Education National Call Center: 1-888-442-4551, National Direct Deposit: 1-877-838-2778).

Benefits Office

Oklahoma City 73102 (Federal Campus, 301 NW 6th St., Suite 113, 1-800-827-1000).

Vet Centers

Oklahoma City 73118 (1024 N.W. 47th, 405-270-5184).

Tulsa 74112 (1408 S. Harvard, 918-748-5105).

National Cemeteries

Fort Gibson 74434 (1423 Cemetery Rd., 918-478-2334).

Fort Sill 73538 (2648 NE Jake Dunn Rd., 580-492-3200).

OREGON

VA Medical Centers

Portland 97239 (3710 SW U.S. Veterans Hospital Rd., 503-220-8262 or outside Portland area 800-949-1004).

Roseburg 97471 (913 NW Garden Valley Blvd., 541-440-1000 or 800-549-8387).

Domiciliaries

White City 97503 (8495 Crater Lake Hwy., 541-826-2111).

Clinics

Boardman 97818 (2 Marine Drive Suit 103, 541-481-2255)

Bend 97701 (2650 NE Courtney Drive 541-647-5200 or 855-213-8002,

Brookings 97415 (840 Railroad St, 541-412-1152).

Burns 97720 (271 N. Egan Ave, 541-573-3339)

Dalles 97058 (704 Veterans Drive, 541-296-3937)

Enterprise 97828 (401 NE 1st Street, 541-426-0219)

Eugene 97401 (211 E. 7th Ave, Suite 118, 541-440-1000).

Eugene 97408(3355 Chad Dr, 541-607-0897)

Fairview 97024 (1800 NE Market Drive, 503-660-0600)

Grants Pass 97527 (1877 Williams Hwy, 541-955-5551)

Hillsboro 97006 (1925 NE Stucki Ave, Suite # 300, 503-906-5000)

Klamath Falls 97601 (2225 North El Dorado Blvd., 541-273-6206).

La Grande 97850 (202 12th Street, 541-963-0627)

Lincoln City 97367 (4422 NE Devils Lake Road, 541-265-0547)

Newport 97365 (1010 SW Coast Highway, 541-265-4182)

North Bend 97459 (2191 Marion Street North, 541-756-8002)

Portland 97704 (308 SW 1st Ave, 503-508-1256 or 800-949-1004)

Salem 97302 (1750 McGilchrist St. SE Suite 130, 971-304-2200)

Warrenton 97146 (91400 N.Neacoxie St., Building 7315, 503-220-8262).

West Linn 97068 (1750 SW Blankenship, 503-210-4900)

Regional Office

Portland 97204 (Edith Green/Wendell Wyatt Federal Building, 1220 S.W. Third Ave., 1-800-827-1000).

Vet Centers

Eugene 97403 (1255 Pearl St., 541-465-6918).

Grants Pass 97526 (211 S.E. 10th St., 541-479-6912).

Portland 97220 (8383 N.E. Sandy Blvd., Suite 110, 503-273-5370).

Salem 97301 (617 Chemeketa St., N.E., 503-362-9911).

National Cemeteries

Eagle Point 97524 (2763 Riley Rd., 541-826-2511).

Roseburg 97470 (1770 Harvard Blvd, 541-826-2511).

Willamette 97266-6937 (11800 S.E. Mt. Scott Blvd., Portland, 503-273-5250).

PENNSYLVANIA

VA Medical Centers

Aatona 16602 (2907 Pleasant Valley Boulevard, 814-943-8164).

Butler 16001 (353 North Duffy Road, 724-287-4781 or 800-362-8262).

Coatesville 19320 (1400 Black Horse Hill Road, 610-384-7711).

Erie 16504 (135 East 38 Street, 814-868-8661 or 800-274-8387).

Lebanon 17042 (1700 South Lincoln Avenue, 717-272-6621 or 800-409-8771).

Philadelphia 19104 (3900 Woodland Aves., 800-949-1001 or 215-823-5800).

Pittsburgh 15260 (Delafield Road, 866-482-7488 or 412-688-6000).

Pittsburgh 15206 (Highland Drive Division 7180 Highland Drive, 412-365-4900 or 1-866-4VAPITT).

Pittsburgh 15240 (University Drive Division University Drive, 1-42-822-2222).

Wilkes-Barre 18711 (1111 East End Blvd., 570-824-3521 or 877-928-2621).

Clinics

Allentown 18103 (3110 Hamilton Boulevard, 610-776-4304).

Bangor 18013 (701 Slate Belt Boulevard, 610-599-0127).

Berwick 18603 (301 W. Third Street, 570-759-0351).

Bradford 16701 (23 Kennedy Street 814-368-3019).

Camp Hill 17011 (25 N. 32nd Street, 717-730-9782).

Coudersport 16915 (24 Maple Vie Lane, Suite 2, 607-664-4670)

Cranberry Township 16066 (900 Commonwealth Drive 724-742-3500 or 724-741-3131)

DuBois 15801 (5690 Shaffer Road, 877-626-2500)

Ellwood City 16117 (Ellwood City Hospital, Medical Arts Building, #201, 304 Evans Drive, 724-285-2203).

Foxburg 16036 (ACV Medical Center, 855 Route 58, Suite 1, 724-659-5601).

Frackville 17931 (10 East Spruce St., 570-621-4904) Greensburg 15601 (Hempfield Plaza, Route 30, 724-837-5200).

Franklin 16323 (464 Allegheny Blvd, 866-962-3260)

Greensburg 15601 (5274 Rt. 30 East, Suite 10, 724-216-0317)

Hermitage 16148 (295 N. Kerrwood Dr., Suite 110, 724-346-1569).

Honesdale 18431 (600 Maple Ave. Suite 2, 570-251-6543)

Horsham 19044 (433 Caredean Dr., 215-823-6050).

Indiana 15701 (1570 Oakland Avenue, 724-349-8900)

Johnstown 15904 (598 Galleria Drive).

Kittanning 16201 (11 Hilltop Plaza 724-545-8420)

Lancaster 17605 (1861 Charter Lane, Green Field Corp. Center, #118, 717-290-6900).

Mapleton Depot 17052 (13903 William Penn Highway, 814-542-2800)

Meadville 16335 (Conneaut Lake Road, 866-962-3210)

Mechanicsburg 17055 (5070 Ritter Road, 800-409-8771)

Monaca 15061 (90 Wagner Rd., 724-216-0326).

Monroe Township 16214 (56 Clarion Plaza, Suite 115, 814-226-3900)

New Castle 16101 (Ridgewood Professional Centre, 1750 New Butler Road, 724-598-6080)

Newtown Square 19073 (4883 West Chester Pike, 610-383-0239)

Oil City 16301 (174 Bissell Avenue, 814-678-2631).

Oil City 16301 (Venango County Clinic, UPMC Northwest, 174 E Bissell Ave., 814-677-7591 or 800-274-8387).

Philadelphia 19106 (213-217 North 4th Street, 215-923-1163).

Pottsville 17901 (1410 Laurel Blvd. Suite 2, 800-409-8771)

Reading 19601 (St. Joseph’s Community Center, 145 N. 6th St., 610-208-4717).

Rochester 15074(300 Brighton Ave. Suite 110, 724-709-6005)

Sayre 18840 (1537 Elmira St., 570-888-6803).

Schuylkill 17972 (6 South Greenview Rd., 570-621-4115).

Smethport 16749 (406 Franklin Street, 814-887-5655).

Spring City 19475 (11 Independence Drive 610-948-0981).

Springfield 19064 (Crozer Keystone Healthplex, 194 W. Sproul, Rd., #105, 610-543-3246).

State College 16801 (2581 Clyde Ave, 877-626-2500)

Tobyhanna 18466 (Tobyhanna Army Depot Building 220, 570-615-8341)

Uniontown 15401 (627 Pittsburgh Road Suite 2. 724-439-4990).

Warren 16365 (3 Farm Colony Dr., 866-682-3250).

Washington 15301 (95 West Beau St. Suite 200, 724-250-7790).

Wellsboro 16901 (1835 Shumway Hill Road, 607-664-4680 or 877-845- 3247)

Wilkes-Barre 18711 (1111 East End Boulevard, 570-924-3521).

Willow Street 17584 (212 Willow Valley Lakes Drive Suite 208, 800-409-8771)

Williamsport 17701 (1705 Warren Ave., Werner Blg-3rd Fl., #304, 570-322-4791).

Wyomissing 19610 (2762 Century Blvd, 800-409-8771)

York 17402 (2251 Eastern Blvd 800-409-8771, 717-840-2730)

Regional Offices

Philadelphia 19101 (Regional Office and Insurance Center, P.O. Box 8079, 5000 Wissahickon Ave., 1-800-827-1000; Serves counties of Adams, Berks, Bradford, Bucks, Cameron, Carbon, Centre, Chester, Clinton, Columbia, Dauphin, Delaware, Franklin, Juniata, Lackawanna, Lancaster, Lebanon, Lehigh, Luzerne, Lycoming, Mifflin, Monroe, Montgomery, Montour, Northampton, Northumberland, Perry, Philadelphia, Pike, Potter, Schuylkill, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, Wyoming, York.).

Pittsburgh 15222 (1000 Liberty Ave., statewide 1-800-827-1000. Serves remaining counties of Pennsylvania.).

Benefits Office

Wilkes-Barre 18702 (1123 East End Blvd., Bldg. 35, Suite 11, 1-800-827-1000).

Vet Centers

Erie 16501 (1000 State St., Suite 1&2, 814-453-7955).

Harrisburg 17102 (1500 N. 2nd St., Suite 2, 717-782-3954).

McKeesport 15131 (2001 Lincoln Way, 412-678-7704).

Philadelphia 19107 (801 Arch St., Suite 102, 215-627-0238).

Philadelphia 19120 (101 E. Olney Ave., 215-924-4670).

Pittsburgh 15205 (2500 Baldwick Rd., Suite 15, 412-920-1765).

Scranton 18505 (1002 Pittston Ave., 570-344-2676).

Williamsport 17701 (805 Penn St., 570-327-5281).

National Cemeteries

Indiantown Gap 17003-9618 (R.R. 2, P.O. Box 484, Indiantown Gap Rd., Annville, 717-865-5254).

National Cemetery of the Alleghenies 15017 (1158 Morgan Rd., Bridgeville, 724-746-4363).

Philadelphia 19138 (Haines St. and Limekiln Pike, 215-504-5610).

Washington Crossing 18940 (830 Highland Road, 215-504-5610).

PHILIPPINES

Clinic

Pasay City 1302 (1501 Roxas Blvd., 011-632-8550-3888).

Regional Office

Manila 0930 (1131 Roxas Blvd., 011-632-528-6300, International Mailing Address PSC 501, FPO AP 96515-1100).

PUERTO RICO

VA Medical Center

San Juan 00921-3201 (10 Casia Street, 787-641-7582).

Clinics

Arecibo 00612 (Galeria Pacifico Road PR-10, 787-641-7582 or 800-449-8729).

Comerio 00782 (15 De Diego Street, 787-522-2660).

Guayama 00784 (FISA Bldg. 1st Floor, Paseo Del Pueblo, km 0.3, lote no 6, 787-866-8886).

Mayagüez 00682 (175 Algarrobo Avenue, 787-641-7582).

Ponce 00716-2001 (Paseo Del Veterano #1010, 787-641-7582).

Pueblo Ward 00735 (PR-3, km 54.9, Lot #3, 787-641-7582 or 800-449-8729).

Utuado 00641 (Isaac Gonzalez Street Equina Ledesma, 787-522-2650).

Vieques 00765 (Co Destino Carretera #997, 787-641-7582).

Regional Office

San Juan 00918-1703 (150 Carlos Chardon Ave., Suite 300. Send mail to Suite 232. Serving all Puerto Rico and the Virgin Islands, 1-800-827-1000).

Benefits Offices

Mayaguez 00680 (Ave. Hostos 345, Carretera 2, Frente al Centro Medico, 1-800-827-1000).

Ponce 00731 (10 Paseo del Veterano, 1-800-827-1000).

Arecibo 00612 (Gonzalo Marin 50, 1-800-827-1000).

Vet Centers

Arecibo 00612-4702 (52 Gonzalo Marin St., 787-879-4510/4581).

Ponce 00731 (35 Mayo St., 787-841-3260).

San Juan 00921 (Condominio Med. Ctr. Plaza, Suite LC8A11, La Riviera, 787-749-4409).

National Cemetery

Puerto Rico 00961 (Ave. Cementerio Nacional 50, Barrio Hato Tejas, Bayamon, 787-798-8400).

RHODE ISLAND

VA Medical Center

Providence 02908 (830 Chalkstone Avenue, 401-273-7100).

Clinic

Middletown 02842 (One Corporate Place, 401-847-6239).

Regional Office

Providence 02903 (380 Westminster St.; statewide, 1-800-827-1000).

Vet Center

Warwick 02889 (2038 Warwick Ave., 401-739-0167).

SOUTH CAROLINA

VA Medical Centers

Charleston 29401 (109 Bee Street, 843-577-5011).

Columbia 29209 (6439 Garners Ferry Road, 803-776-4000).

Clinics

Aiken 29803 (951 Millbrook Avenue, 803-643-9016).

Anderson 29621 (3030 North Highway 81, 864-224-5450).

Beaufort 29902 (1 Pinckney Blvd., 843-770-0444).

Florence 2950 (1822 Sally Hill Farms Road, 843-292-8383).

Goose Creek 29445 (2418 NNPTC Circle, 843-577-5011).

Greenville 29605 (41 Park Creek Drive, 864-299-1600).

Myrtle Beach 29577 (3381 Phillis Blvd., 843-477-0177).

Myrtle Beach-Market Common 29577 (1101 Johnson Avenue, 843-477-0177).

North Charleston 29406 (9237 University Blvd, 843-789-6400).

North Charleston 29406 (9229 University Blvd., Bldg. F, Suite 2A, 843-789-6400).

Orangeburg 29118 (1767 Villagepark Drive, 803-533-1335).

Rock Hill 29732 (2670 Mills Park Drive, 803-366-4848).

Spartanburg 29303 (279 North Grove Medical Park Drive, 864-582-7025).

Sumter 29150 (407 North Salem Avenue, 803-938-9901).

Regional Office

Columbia 29201 (1801 Assembly St., statewide 1-800-827-1000).

Vet Centers

Columbia 29201 (1513 Pickens St., 803-765-9944).

Greenville 29601 (14 Lavinia Ave., 864-271-2711).

North Charleston 29406 (5603-A Rivers Ave., 843-747-8387).

National Cemeteries

Beaufort 29902-3947 (1601 Boundary St., 843-524-3925).

Florence 29501 (803 E. National Cemetery Rd., 843-669-8783).

SOUTH DAKOTA

VA Medical Centers

Fort Meade 57741 (113 Comanche Road, 605-347-2511).

Hot Springs 57747 (500 North 5th Street, 605-745-2000).

Sioux Falls 57105 (2501 West 22nd Street, 605-336-3230).

Clinics

Aberdeen 57401 (2301 8th Avenue NE, Suite 225, 605-229-3500).

Dakota Dunes 57049 (380 West Anchor Drive, 605-232-2800).

Eagle Butte 57625 (24348 Fox Ridge Road, 605-823-4574).

Mission 57555 (153 Main Street, 605-856-2295).

Pierre 57501 (1601 North Harrison, Suite 6, 605-945-1710).

Pine Ridge 57770 (Hospital Road, Pine Ridge Indian Reservation, 605-867-2393).

Rapid City 57701 (3625 5th Street, 605-718-1095).

Watertown 57201 (4 19th Street NE, 605-884-2420).

Winner 57580 (660 West 2nd Street, 605-842-2443).

Regional Office

Sioux Falls 57117 (P.O. Box 5046, 2501 W. 22nd St., statewide 1-800-827-1000).

Vet Centers

Martin 57551 (East Hwy 18, 605-685-1300).

Rapid City 57701 (621 6th St., Suite 101 Kansas City St., 605-348-0077).

Sioux Falls 57104 (601 S. Cliff Ave., Suite C, 605-330-4552).

National Cemeteries

Black Hills 57785 (20901 Pleasant Valley Dr., Sturgis, 605-347-3830).

Fort Meade 57785 (P.O. Box 640, Old Stone Rd., Sturgis, 605-347-3830).

Hot Springs 57747 (500 N 5th St., 605-347-3830).

TENNESSEE

VA Medical Centers

Memphis 38104 (1030 Jefferson Avenue, 901-523-8990.

Mountain Home 37684 (Corner of Lamont Street and Veterans Way, 423-926-1171).

Murfreesboro 37129 (3400 Lebanon Pike, 615-867-6000).

Nashville 37212 (1310 24th Avenue South, 615-327-4751).

Clinics

Arnold Air Force Base 37389 (225 Von Karman Road, 931-454-6134).

Athens 37303 (1320 Decatur Pike, 423-746-1410).

Chattanooga 37411 (6098 Debra Road, Suite 5200, Bldg. 6200, 423-893-6500).

Chattanooga 37421 (1208 Pointe Center Drive, 423-893-6500).

Clarksville 37043 (782 Weatherly Drive, 931-645-3552).

Clarksville Dental 37043 (2291 Dalton Drive, Suite F).

Cookeville 38501 (851 South Willow Avenue, Suite 108, 931-284-4060).

Columbia 38401 (833 Nashville Highway, 931-981-6930).

Dover 37058 (1406 Donelson Parkway, 931-232-5138).

Dyersburg 38024 (1067 Vendall Road, 731-287-7289).

Gallatin 37066 (419 Steam Plant Road)

Harriman 37748 (2305 North Gateway Avenue, Suite 2, 865-882-2010).

Jackson 38305 (180 Old Hickory Blvd., 731-661-2750).

Knoxville 37919 (1521 Downtown West Blvd., 865-545-4592).

Knoxville 37919 (8033 Ray Mears Blvd., 865-545-4592).

Knoxville 37919 (1557 Downtown West Blvd., 865-545-4592).

LaFollette 37766 (130 Independence Lane, 3rd Floor, 423-563-7666).

McMinnville 37110 (1014 South Chancery Street, 931-474-7700).

Memphis 38127 (3461 Austin Peay Highway, 901-261-4500).

Memphis 38132 (1689 Nonconnah Blvd., 901-271-4900).

Morristown 37813 (925 East Morris Blvd., 423-586-9100).

Nashville 37208 (1810 Albion Street, 615-873-6700).

Nashville 37217 (2 International Plaza, 615-367-5928).

North Savannah 38372 (70 Harbert Drive, 731-727-8390).

Rogersville 37857 (401 Scenic Drive, 423-235-1471).

Sevierville 37862 (1124 Blanton Drive, 865-286-6950).

Regional Office

Nashville 37203 (110 9th Ave., South, statewide 1-800-827-1000).

Vet Centers

Chattanooga 37411 (951 Eastgate Loop Rd., Bldg. 5700, Suite 300, 423-855-6570).

Johnson City 37604 (1615A W. Market St., 423-928-8387).

Knoxville 37914 (2817 E. Magnolia Ave., 865-545-4680).

Memphis 38104 (1835 Union, Suite 100, 901-544-0173).

Nashville 37217 (Airpark Bus. Cen. 1, Suite A-5, 1420 Donelson Pike, 615-366-1220).

National Cemeteries

Chattanooga 37404 (1200 Bailey Ave., 423-855-6590).

Knoxville 37917 (939 Tyson St., N.W., 423-855-6590).

Memphis 38122 (3568 Townes Ave., 901-386-8311).

Mountain Home 37684 (P.O. Box 8, VAMC, Bldg. 117, 423-979-3535).

Nashville 37115-4619 (1420 Gallatin Rd. S., Madison, 615-860-0086).

TEXAS

VA Medical Centers

Amarillo 79106 (6010 Amarillo Boulevard West, 806-355-9703).

Big Spring 79720 (300 Veterans Blvd., 432-263-7361).

Bonham 75418 (1201 East 9th Street, 903-583-2111 or 800-924-8387).

Dallas 75216 (4500 South Lancaster Road, 214-742-8387 or 800-849-3597).

El Paso 79930 (5001 North Piedras Street, 915-564-6100).

Harlingen 78550 (2601 Veterans Drive, 956-291-9000 or 855-864-0516).

Houston 77030 (2002 Holcombe Blvd., 713-791-1414).

Kerrville 78028 (3600 Memorial Blvd., 866-487-1653).

San Antonio 78229 (7400 Merton Minter Blvd., 210-617-5300).

Temple 76504 (1901 Veterans Memorial Drive, 254-778-4811 or 800-423-2111).

Waco 76711 (4800 Memorial Drive, 254-752-6581 or 800-423-2111).

Clinics

Abilene 79606 (3850 Ridgemont, 325-695-3252).

Austin 78744 (7901 Metropolis Drive, 800-423-2111).

Beaumont 77707 (3420 Veterans Circle, 409-981-8550 or 800-833-7734).

Beeville 78102 (302 South Hillside Drive, 361-358-9912).

Brownwood 76801 (2600 Memorial Park Drive, 325-641-0568).

Cedar Park 78613 (1401 Medical Parkway, Bldg. C, Suite 400, 800-423-2111).

Childress 79201 (1001 Highway 83 North, 940-937-8528).

College Station 77845 (1651 Rock Prairie Road, Suite 100, 979-680-0361).

Conroe 77304 (690 South Loop 336 West, Suite 300, 936-522-4000 or 800-553-2278).

Corpus Christi 78405 (5283 Old Brownsville Road, 361-806-5600).

Corpus Christi 78405 (205 South Enterprize Parkway, 361-939-6510).

Corpus Christi 78405 (5227 Old Brownsville Road, Suite 11, 361-806-5600).

Dalhart 79022 (325 Denver Avenue, 806-249-0673).

Dallas 75224 (4243 South Polk Street, 214-372-8100).

Decatur 76234 (1713 South FM 51, 940-627-7001).

Denton 76205 (2223 Colorado Blvd., 940-891-6350).

El Paso 79936 (2400 Trawood Drive, Suite 200, 915-217-2428).

Fort Worth 76119 (2201 SE Loop 820, 817-730-0000 or 800-443-9672).

Fort Stockton 79735 (2071 North Main, 432-685-2110).

Galveston 77550 (3828 Avenue N, 409-741-3200 or 800-553-2278).

Granbury 76048 (1210 Paluxy Medical Circle, 817-326-3902).

Grand Prairie 75051 (2737 Sherman Street, 214-857-3450).

Greenville 75401 (4006 Wellington Road, Suite 100A, 903-450-1143).

Katy 77450 (750 Westgreen Blvd., 281-578-4600 or 800-553-2278).

La Grange 78945 (2 St. Marks Place, 800-423-2111).

Lake Jackson 77566 (208 Oak Drive South, 979-230-4852 or 800-553-2278).

Laredo 78041 (4602 North Bartlett, 956-523-7850).

Longview 75601 (1005 North Eastman Road, 903-247-8262 or 800-957-8262).

Lubbock 79412 (6104 Avenue Q South Drive, 806-472-3400).

Lufkin 75904 (2206 North John Redditt Drive, 836-671-4300 or 800-209-3120).

McAllen 78503 (901 East Hackberry Avenue, 956-618-7100).

New Braunfels 78130 (705 Landa Street, Suite C, 830-643-0717).

Odessa 79762 (8050 East Highway 191, 432-685-2110).

Palestine 75801 (2000 So. Loop 256, Suite 124, 903-723-9006).

Plano 75075 (3804 West 15th Street, 972-801-4200).

Richmond 77469 (22001 Southwest Freeway, Suite 200, 832-595-7700 or 800-553-2278).

San Angelo 76904 (4240 Southwest Blvd., 325-658-6138).

San Antonio 78201 (4522 Fredericksburg Road, Suites A10 and A88, 210-732-1802).

San Antonio 78217 (2391 NE Loop 410, Suite 101, 210-590-0247).

San Antonio 78221 (1714 SW Military Drive, Suite 101, 210-923-0777).

San Antonio 78222 (4243 East Southcross Blvd., Suite 204, 210-337-4316).

San Antonio 78222 (4610 East Southcross Blvd., Suite 100, 210-648-1491).

San Antonio 78228 (4318 Woodcock, Suite 120, 210-736-4051).

San Antonio Dental Clinic 78229 (8410 Data Point, 210-949-8900).

San Antonio 78232 (17440 Henderson Pass, 210-483-2900).

San Antonio 78240 (5788 Eckhert Road, 210-699-2100).

San Antonio 78249 (4350 Lockhill-Selma Road, Suite 200, 210-949-3773).

Seguin 78155 (526 East Court Street, 830-372-1697).

Sheppard AFB, 76311 (149 Hart Street, Bldg. 1200, 2nd Floor, 940-257-0001).

Sherman 75090 (3811 US 75 N, 903-487-0477).

Stamford 79553 (1601 North Columbia, 325-695-3252).

Temple 76502 (4501 South General Bruce Drive, Suite 75, 254-778-4811 or 800-423-2111).

Texas City 77591 (9300 Emmett F. Lowry Expressway, Suite 206, 409-986-2900 or 800-553-2278).

Tomball 77375 (1200 West Main Street, 281-516-1505 or 800-553-2278).

Tyler 75703 (7916 South Broadway Avenue, 903-266-5900 or 855-375-6930).

Victoria 77901 (1908 North Laurent Street, Suite 150, 361-582-7700).

Regional Offices

Houston 77030 (6900 Almeda Rd., statewide, 1-800-827-1000. Serves counties of Angelina, Aransas, Atacosa, Austin, Bandera, Bee, Bexar, Blanco, Brazoria, Brewster, Brooks, Caldwell, Calhoun, Cameron, Chambers, Colorado, Comal, Crockett, DeWitt, Dimitt, Duval, Edwards, Fort Bend, Frio, Galveston, Gillespie, Goliad, Gonzales, Grimes, Guadeloupe, Hardin, Harris, Hays, Hidalgo, Houston, Jackson, Jasper, Jefferson, Jim Hogg, Jim Wells, Karnes, Kendall, Kennedy, Kerr, Kimble, Kinney, Kleberg, LaSalle, Lavaca, Liberty, Live Oak, McCulloch, McMullen, Mason, Matagorda, Maverlck, Medina, Menard, Montgomery, Nacogdoches, Newton, Nueces, Orange, Pecos, Polk, Real, Refugio, Sabine, San Augustine, San Jacinto, San Patricio, Schleicher, Shelby, Starr, Sutton, Terrell, Trinity, Tyler, Uvalde, Val Verde, Victoria, Walker, Waller, Washington, Webb, Wharton, Willacy, Wilson, Zapata, Zavala) – Fiduciary Duties for Arkansas, Louisiana, Oklahoma, Texas (1–888–232–2571 Ext. 1855)

Waco 76799 (One Veterans Plaza, 701 Clay; statewide, 1-800-827-1000; serves the rest of the state. In Bowie County, the City of Texarkana is served by Little Rock, AR, VA Regional Office, 1-800-827-1000.).

Benefits Offices

Abilene 79602 (Taylor County Plaza Bldg., Suite 103, 400 Oak St., 1-800-827-1000).

Amarillo 79106 (6010 Amarillo Blvd. W., 1-800-827-1000).

Austin 78741 (2901 Montopolis Dr., Room 108, 1-800-827-1000).

Corpus Christi 78405 (4646 Corona Dr., Suite 150, 1-800-827-1000).

Dallas 75216 (4500 S. Lancaster Rd., 1-800-827-1000).

El Paso 79930 (5001 Piedras Dr., 1-800-827-1000).

Ft. Worth 76104-4856 (300 W. Rosedale St., 1-800-827-1000).

Lubbock 79410 (6104 Ave. Q S Drive, Rm. 132, 1-800-827-1000).

McAllen 78503 (109 Toronto Ave., 1-800-827-1000).

San Antonio 78240 (5788 Eckert Rd., 1-800-827-1000).

Temple 76504 (1901 Veterans Memorial Dr., Room 5G38 [BRB], 1-800-827-1000).

Tyler 75701 (1700 SSE Loop 323, Suite 310, 1-800-827-1000).

Vet Centers

Amarillo 79109 (3414 Olsen Blvd., Suite E., 806-354-9779).

Austin 78745 (1110 W. Will Cannon Dr., Suite 301, 512-416-1314).

Corpus Christi 78411 (4646 Corona, Suite 250, 361-854-9961).

Dallas 75231 (10501 N. Central Expressway, Suite 213, 214-361-5896).

El Paso 79925 (1155 Westmoreland, Suite 121, 915-772-0013).

Fort Worth 76104 (1305 W. Magnolia, Suite B, 817-921-9095).

Harker Heights 76548 (302 Millers Crossing, Suite #4, 254-953-7100).

Houston 77006 (2990 Richmond Ave., Suite 325, 713-523-0884).

Houston 77024 (701 N. Post Oak Rd., Suite 102, 713-682-2288).

Laredo 78041 (6020 McPherson Rd., 1A, 956-723-4680).

Lubbock 79410 (3208 34th St., 806-792-9782).

McAllen 78504 (801 Nolana, Suite 140, 956-631-2147).

Midland 79703 (3404 W. Illinois, Suite 1, 432-697-8222).

San Antonio 78212 (231 W. Cypress St., Suite 100, 210-472-4025).

National Cemeteries

Dallas-Fort Worth 75211 (2000 Mountain Creek Parkway, 214-467-3374).

Fort Bliss 79906 (Box 6342, 5200 Fred Wilson Rd., 915-564-0201).

Fort Sam Houston 78209 (1520 Harry Wurzbach Rd., San Antonio, 210-820-3891/3894).

Houston 77038 (10410 Veterans Memorial Dr., 281-447-8686).

Kerrville 78028 (VAMC, 3600 Memorial Blvd., 210-820-3891/3894).

San Antonio 78202 (517 Paso Hondo St., 210-820-3891/3894).

UTAH

VA Medical Center

Salt Lake City 84148 (500 Foothill Drive, 801-582-1565).

Clinics

Moab 84403 (702 South Main Street, 435-719-4144).

Ogden 84403 (982 Chambers Street, 801-479-4105).

Orem 84057 (1443 West 800 North, Suite 302, 801-235-0953).

Price 84501 (189 South 600 West, Suite B, 435-613-0342).

Roosevelt 84066 (245 West 200 North, 435-725- 1050).

St. George 84790 (230 North 1680 East, Building N, 435-634-7608).

South Ogden 84403 (5957 Fashion Pointe Dr., Suite 103, 801-479-4105).

West Valley City 84120 (2750 South 5600 West, Suite B, 801-417-5734).

Regional Office

Salt Lake City 84158 (P.O. Box 581900, 550 Foothill Dr., statewide, 1-800-827-1000).

Vets Centers

Provo 84604 (1807 No. 1120 West, 801-377-1117).

Salt Lake City 84106 (1354 East 3300 South, 801-584-1294).

VERMONT

VA Medical Center

White River Junction 05009 (215 North Main Street, 802-295-9363).

Clinics

Bennington 05201 (186 North Street, 802-440-3300).

Brattleboro 05301 (71 GSP Drive, 802-251-2200).

Burlington 05401 (128 Lakeside Ave., Suite 260, 802-657-7000).

Newport 05855 (1734 Crawford Farm Rd., 802-624-2400).

Rutland 05701 (232 West Street, 802-772-2300).

Regional Office

White River Junction 05001 (215 N. Main St., 802-296-5177 or 1-800-827-1000 from within Vermont).

Vets Centers

South Burlington 05403 (359 Dorset St., 802-862-1806).

White River Junction 05001 (222 Holiday Inn Dr., #2 Gilman Office Complex, 802-295-2908 or 1-800-649-6603).

VIRGINIA

VA Medical Centers

Hampton 23667 (100 Emancipation Drive, 757-722-9961).

Richmond 23249 (1201 Broad Rock Boulevard, 804-675-5000).

Salem 24153 (1970 Roanoke Boulevard, 540-982-2463).

Clinics

Bristol 24202 (2426 Lee Highway, 276-645-4520).

Charlottesville 22911 (590 Peter Jefferson Pkwy, 2nd Floor, Suite 250, 434-293-3890).

Chesapeake 23320 (1987 S. Military Hwy, 757-722-9961).

Danville 24540 (705 Piney Forest Rd., 434-710-4210).

Fort Belvoir 22060 (9300 DeWitt Loop Sunrise Pavilion, 571-231-2408).

Fredericksburg 22401 (130 Executive Center Parkway, 540-370-4468).

Fredericksburg at Southpoint 22408 (10401 Spotsylvania Ave., Suite 300, 540-693-3140).

Harrisonburg 22801 (1755 S. High Street, 304-263-0811 or 800-817-3807).

Jonesville 24263 (32613 Wilderness Rd., Suite 101, 276-346-2595).

Lynchburg 24501 (1600 Lakeside Dr., 434-316-5000).

Marion 24354 (4451 Lee Highway, 276-783-2126).

Norton 24656 (654 Highway 58 East, 276-597-2305).

Staunton 24401 (102 Lacy B. King Way, 540-886-5777).

Stephens City 22602 (170 Prosperity Drive, 800-817-3807).

Tazewell 24651 (388 Ben Bolt Ave., 276-988-8860).

Vansant 24656 (1941 Lover’s Gap Rd., Suite A, 276-597-2305).

Virginia Beach 23462 (244 Clearfield Ave., 757-722-9961).

Wytheville 24382 (165 Peppers Ferry Rd., 276-223-5400).

Regional Office

Roanoke 24011 (210 Franklin Rd., S.W., statewide, 1-800-827-1000) – Fiduciary Duties for District of Columbia, Kentucky, Maryland, Virginia, West Virginia (1-800-933-5499)

Vets Centers

Alexandria 22309 (8796 Sacramento Dr., Suite D&E, 703-360-8633).

Norfolk 23517 (2200 Colonial Ave., Suite 3, 757-623-7584).

Richmond 23230 (4902 Fitzhugh Ave., 804-353-8958).

Roanoke 24016 (350 Albemarle Ave., SW, 540-342-9726).

National Cemeteries

Alexandria 22314 (1450 Wilkes St., 703-221-2183/2184).

Balls Bluff 22075 (Rte. 7, Leesburg, 540-825-0027).

City Point 23860 (10th Ave. & Davis St., Hopewell, 804-795-2031).

Cold Harbor 23111 (6038 Cold Harbor Rd., Mechanicsville, 804-795-2031).

Culpeper 22701 (305 U.S. Ave., 540-825-0027).

Danville 24541 (721 Lee St., 704-636-2661).

Fort Harrison 23231 (8620 Varina Rd., Richmond, 804-795-2031).

Glendale 23231 (8301 Willis Church Rd., Richmond, 804-795-2031).

Hampton 23667 (Cemetery Rd. at Marshall Ave., 757-723-7104).

Hampton 23667 (VAMC, Emancipation Dr., 757-723-7104).

Quantico 22172 (P.O. Box 10, 18424 Joplin Rd. (Rte. 619), 703-221-2183/2184).

Richmond 23231 (1701 Williamsburg Rd., 804-795-2031).

Seven Pines 23150 (400 E. Williamsburg Rd., Sandston, 804-795-2031).

Staunton 24401 (901 Richmond Ave., 540-825-0027).

Winchester 22601 (401 National Ave., 540-825-0027).

VIRGIN ISLANDS

Clinics

St. Croix 00850-4701 (105553 Kingshill, The Village Mall, Suite 113, RR 2 Box 12, 340-778-5553).

St. Thomas 00802 (50 Estates Thomas, Suite 101, , 340-774-6674).

Benefits

Served by San Juan, Puerto Rico, VA Regional Office, 1-800-827-1000.

Vets Centers

St. Croix 00850 (Box 12, R.R. 02, Village Mall, 113, RR2 Box 10556, Kingshill, 340-778-5553).

St. Thomas 00802 (9800 Buchaneer Mall, Suite 8, 340-774-6674).

WASHINGTON

VA Medical Centers

Seattle 98108 (1660 S. Columbian Way, 206-762-1010 or 800-329-8387).

Spokane 99205 (4815 N. Assembly Street, 509-434-7000).

Tacoma 98493 (9600 Veterans Dr., 253-582-8440 or 800-329-8387).

Vancouver 98661 (1601 E. 4th Plain Blvd., 360-696-4061).

Walla Walla 99362 (77 Wainwright Drive, 509-525-5200 or 888-687-8863).

Clinics

Bellevue 98005 (13033 Bel-Red Road, Suite 210,844-296-6566).

Bremerton 98312 (925 Adele Avenue, 360-473-0340).

Chehalis 98532 (151 NE Hampe Way, Suite B2-6, 360-748-3049).

Federal Way 98003 (34617 11th Place South, Suite 301, 253-336-4142).

Mount Vernon 98274 (307 S. 13th Street, Suite 200, 360-848-8500).

North Seattle 98125 (12360 Lake City Way NE, Suite 200, 206-384-4382). Port Angeles 98362 (1114 Georgiana Street, 360-565-7420).

Richland 99352 (825 Jadwin Ave., Suite 250509-946-1020).

Wenatchee 98801 (2530 Chester-Kimm Road, 509-663-7615).

Yakima 98902 (717 Fruitvale Blvd., 509-966-0199).

Regional Office

Seattle 98174 (Fed. Bldg., 915 2nd Ave., statewide, 1-800-827-1000).

Benefits Offices

Fort Lewis 98433 (Waller Hall Rm. 700, P.O. Box 331153, 253-967-7106).

Bremerton 98337 (W. Sound Pre-Separation Center, 262 Burwell St., 360-782-9900).

Vets Centers

Bellingham 98226 (3800 Byron Ave., Suite 124, 360-733-9226).

Seattle 98121 (2030 9th Ave., Suite 210, 206-553-2706).

Spokane 99206 (100 N. Mullan Rd., Suite 102, 509-444-8387).

Tacoma 98409 (4916 Center St., Suite E, 253-565-7038).

Yakima 98901 (1111 N. First St., 509-457-2736).

National Cemetery

Tahoma 98042-4868 (18600 S.E. 240th St., Kent, 425-413-9614).

Vancouver Barracks 98663 (1455 E 4th Plain Blvd., 503-273-5250).

WEST VIRGINIA

VA Medical Centers

Beckley 25801 (200 Veterans Avenue, 304-255-2121).

Clarksburg 26301 (One Medical Center Drive, 304-623-3461 or 800-733-0512).

Huntington 25704 (1540 Spring Valley Drive, 304-429-6741).

Martinsburg 25405 (510 Butler Avenue, 304-263-0811 or 800-817-3807).

Clinics

Charleston 25304 (700 Technology Dr.,304-746-5300).

Franklin 26807 (91Pine Street, 304-263-0811 or 800-817-3807).

Gassaway 26624 (40 Reston Place, 304-364-4501).

Greenbrier County 24970 (228 Shamrock Lane, 304-497-3900).

Lenore 25676 (2867 Route 65, 304-475-3000).

Parkersburg 260101 (2311 Ohio Avenue, Suite D, 304-485-1599).

Parsons 26287 (206 Spruce Street, 304-478-2219).

Petersburg 26847 (15 Grant Street, 304-263-0811 or 800-817-3807).

Princeton 24740 (150 Court House Rd., Suite 201, 304-323-4020).

Westover 26501 (40 Commerce Dr., Suite 101, 304-292-7535).

Regional Office

Huntington 25701 (640 Fourth Ave., statewide 1-800-827-1000; counties of Brooke, Hancock, Marshall, Ohio, served by Pittsburgh, Pa., VA Regional Office).

Vets Centers

Beckley 25801 (101 Ellison Ave., 304-252-8220).

Charleston 25302 (521 Central Ave., 304-343-3825).

Huntington 25701 (3135 16th St. Rd., Suite 11, 304-523-8387).

Martinsburg 25401 (900 Winchester Ave., 304-263-6776).

Morgantown 26508 (1083 Greenbag Rd., 304-291-4303).

Princeton 24740 (905 Mercer St., 304-425-5653).

Wheeling 26003 (1206 Chapline St., 304-232-0587).

National Cemeteries

Grafton 26354 (431 Walnut St., 304-265-2044).

West Virginia 26354 (Rt. 2, Box 127, Grafton, 304-265-2044).

WISCONSIN

VA Medical Centers

Madison 53705 (2500 Overlook Terrace, 608-256-1901 or 888-478-8321).

Milwaukee 53295 (5000 West National Avenue, 414-384-2000).

Tomah 54660 (500 E. Veterans Street, 608-372-3971).

Clinics

Appleton 54914 (10 Tri-Park Way, 920-831-0070).

Baraboo 53913 (1670 South Blvd., 608-356-9318).

Beaver Dam 53916 (215 Corporate Drive, Suite D, 920-356-9415).

Chippewa Falls 54729 (475 Chippewa Mall Dr., Suite 418, 715-720-3780).

Clark County 54460 (8 Johnson Street, 715-229-4701).

Cleveland 53015 (1205 North Avenue, 920-693-5600).

Green Bay 54311 (2851 University Ave., 920-431-2500 or 877-204-7970).

Hayward 54843 (10369 State Highway 27, 715-934-5454).

Janesville 53545 (2419 Morse Street, 608-758-9300).

Kenosha 53140 (8207 22, 262-653-9286).

La Crosse 54601 (2600 State Road, Phone: 608-784-3886).

Madison West 53711 (1 Science Court, 608-280-7059).

Rhinelander 54501 (639 West Kemp Street, 715-362-4080).

Rice Lake 54843 (2700A College Drive, 715-236-3355).

Twin Ports 54880 (3520 Tower Ave., 715-398-2400).

Union Grove 53182 (21425 Spring Street, 262-878-7001).

Wausau 54401 (515 South 32nd Avenue, 715-842-2834).

Wisconsin Rapids 54495 (555 West Grand Ave., PO Box 26, 715-424-4682).

Regional Office

Milwaukee 53214 (5400 W. National Ave., statewide 1-800-827-1000).

Vets Centers

Madison 53703 (706 Williamson St., 608-264-5342).

Milwaukee 53218 (5401 N. 76th St., 414-536-1301).

National Cemetery

Wood 53295-4000 (5000 W. National Ave., Bldg. 1301, Milwaukee, 414-382-5300).

WYOMING

VA Medical Centers

Cheyenne 82001 (2360 E. Pershing Blvd., 307-778-7550).

Sheridan (1898 Fort Road, 307-672-3473 or 866-822-6714).

Clinics

Afton 83110 (125 South Washington Street, 877-309-8931).

Casper 82601 (4140 S. Poplar St., 1-866-338-5168).

Cody 82414 (1432 Rumsey Ave., 307-587-4015).

Evanston 82920 (1565 South Highway 150, Suite E, 877-733-6128).

Gillette 82718 (604 Express Dr., 866-621-1887).

Newcastle 57555 (1124 Washington Blvd., 307-746-4491).

Rawlins 82301 (1809 East Daley Street, 307-324-5578).

Riverton 82501 (2300 Rose Lane, 1-866-338-2609).

Rock Springs 82901 (1401 Gateway Blvd., Suite 1 866-381-2830).

Worland 82401 (510 South 15th Street, Suite D, 877-483-0370).

Benefits Office

Cheyenne 82001 (2360 E. Pershing Blvd., statewide 1-800-827-1000).

Vets Centers

Casper 82601 (1030 North Poplar, Suite B, 307-261-5355).

Cheyenne 82001 (3219 East Pershing Blvd., 307-778-7370).

27VA047Personnel and Accounting Integrated Data System--VA.

This system of records is located in the VA Central Office, Washington, DC; the VA AustinInformation Technology Center and VA Austin Financial Services Center, Austin, Texas; at thefacilities of the Defense Finance and Accounting Service (DFAS) and the Department of Agriculture'sNational Finance Center (NFC); at the offices of contractors and subcontractors; and VA fieldfacilities.

Individuals covered by the system are all VA employees, except employees appointed on awithout compensation basis, medical or dental residents who receive their stipends and fringebenefits through full disbursement agreements, and employees of the VA Office of Inspector General.

These records include, but are not limited to: Name; home address; social security number(SSN); taxpayer identification number (TIN); date of birth; grade; race; employing organization;timekeeper number; salary; pay plan; number of hours worked, including compensatory time; leaveaccrual rate, usage, and balances; records related to retirement and benefit elections; FICAwithholdings; Federal, State, and local tax withholdings; records related to travel expenses andpayments; telework indicator codes; carpool and ridesharing program records (i.e., name, address,office location at the facility); public transportation benefit program records; records related togarnishments, deductions, allotments, and direct deposit/electronic funds transfer (DD/EFT); andrecords related to background information investigations.

38 U.S.C. 501(a); 5 U.S.C. Part III, Subparts D and E.

These records are used to administer the pay, leave, and travel requirements related to VAemployees.

1. To produce and maintain automated human resources and payroll information, includingreports and statistical data, on VA employees for use by Federal, State, and local agencies andorganizations authorized by law or regulation, to have access to such information. These records maybe disclosed as part of an ongoing computer-matching program to accomplish these purposes. ThisRoutine use does not authorize the disclosure of information that must be disclosed under thecriteria contained in 5 U.S.C. 552a(b)(7), (8), and (11).

2. To transfer human resources and payroll information to complete payroll checks and DD/EFT,bond deductions, and withholding taxes to DFAS to affect delivery of salary payments to VAemployees.

3. Transfer payroll information to the Social Security Administration in order to creditquarterly posting for social security.

4. Transfer withholding tax information to State and/or city governments to effect payment oftaxes to State and/or city governments and to create W-2s.

5. Transfer retirement record information to the Office of Personnel Management (OPM) in order toprovide a history of service and retirement deductions.

6. Information and records in this system may be transferred to the National Archives and RecordsAdministration (NARA) to provide a history of all salaries, deductions, and time and leave.

7. Transfer unemployment compensation information to State agencies to compile unemploymentcompensation data.

8. Transfer personnel data to OPM in order to provide OPM with a readily accessible major datasource for meeting workforce information needs of OPM, national planning agencies, Congress, theWhite House, and the public.

9. VA may disclose on its own initiative any information in this system, that is relevant to asuspected or reasonably imminent violation of law, whether civil, criminal, or regulatory in natureand whether arising by general or program statute or by regulation, rule, or order issued pursuantthereto, to a Federal, State, local, tribal, or foreign agency charged with the responsibility ofinvestigating or prosecuting such violation, or charged with enforcing or implementing the statute,regulation, rule, or order. VA may also disclose on its own initiative the names and addresses ofveterans and their dependants to a Federal agency charged with the responsibility of investigatingor prosecuting civil, criminal, or regulatory violations of law, or charged with enforcing orimplementing the statute, regulation, or order issued pursuant thereto.

10. A record from this system of records may be disclosed as a "routine use" to aFederal, State, or local agency, or to a non-governmental organization maintaining civil, criminal,or other relevant information, such as current licenses, registration, or certification, ifnecessary to obtain information relevant to an agency decision concerning the hiring or retention ofan employee, the use of an individual as a consultant, attending or to provide fee basis healthcare, the issuance of a security clearance, the letting of a contract, or the issuance of a license,grant, or other benefits. These records may also be disclosed as part of an ongoing computermatching program to accomplish these purposes.

11. A record from this system of records may be disclosed to a Federal, State, or local agency inresponse to its request, in connection with the hiring and retention of an employee, the issuance ofa security clearance, the conducting of a security or suitability investigation of an individual,the letting of a contract or the issuance of a license, grant or other benefit by the requestingagency, to the extent that the information is relevant and necessary to the requesting agency'sdecision on the matter.

12. Relevant information from this system of records, including the nature and amount of afinancial obligation, may be disclosed as a "routine use", in order to assist VA in thecollection of unpaid financial obligations owed to VA, to a debtor's employing agency or commandingofficer so that the debtor-employee may be counseled by his or her Federal employer or commandingofficer. This purpose is consistent with the Government-wide debt collection standards set forth at31 U.S.C. chapter 37, subchapters I and II, 31 CFR parts 900-904, and VA regulations 38 CFR1.900-1.954.

13. To provide State and local taxing authorities employee names, home addresses, social securitynumbers, gross compensation paid for a given period, taxes withheld for the benefit of the recipientjurisdiction or other jurisdictions, according to the provisions of State and/or local law.

14. Relevant information from this system of records, including available identifying dataregarding the debtor, such as name of debtor, last known address of debtor, social security numberof debtor, place and date of birth of debtor, name and address of debtor's employer or firm, anddates of employment, may be disclosed to other Federal agencies, State probate courts, Statedrivers' license bureaus, and State automobile title and license bureaus as a "routine use" in order to obtain current address, locator and credit report assistance in the collectionof unpaid financial obligations owed to the U.S. This purpose is consistent with the Government-widedebt collection standards set forth at 38 U.S.C., chapter 37, subchapters I and II, 31 CFR parts 900-904, and VA regulations 38 CFR 1.900-1.954.

15. The record of an individual who is covered by this system may be disclosed to a Member ofCongress, or a staff person acting for the Member, when the Member or staff person requests therecord on behalf of and at the written request of the individual.

16. Information and records in this system may be disclosed to NARA in records managementinspections conducted under the authority of title 44 U.S.C.

17. The name and general geographic location where an employee resides (not specific homeaddress) may be disclosed by the facility Employee Transportation Coordinator to other employees inorder to promote the car/vanpooling and ridesharing program established in accordance with ExecutiveOrder 12191 and to enable VA to verify membership in car and vanpools.

18. VA may disclose information from this system of records to the Department of Justice (DoJ),either on VA's initiative or in response to DoJ's request for the information, after either VA orDoJ determines that such information is relevant to DoJ's representation of the United States or anyof its components in legal proceedings before a court or adjudicative body, provided that, in eachcase, the agency also determines prior to disclosure that release of the records to DoJ is a use ofthe information contained in the records that is compatible with the purpose for which VA collectedthe records. VA, on its own initiative, may disclose records in this system of records in legalproceedings before a court or administrative body after determining that the disclosure of therecords to the court or administrative body is a use of the information contained in the recordsthat is compatible with the purpose for which VA collected the records.

19. The name of the employee, social security number, beginning and ending pay period dates, thenumber of hours worked during a given pay period, the gross salary and duty station may be disclosedto the Department of Labor's (DOL) Office of Inspector General (IG) in order for DOL IG to conduct acomputer match of these records with various State unemployment benefit files. The purpose of thiscomputer-matching program will be to determine if Federal employees have been properly drawing Stateunemployment benefit payments. These payments are ultimately reimbursed to the State by the FederalGovernment.

20. Records from this system of records may be disclosed to a Federal, State, or local governmentagency or licensing board and/or to the Federation of State Medical Boards or a similarnongovernment entity. These entities maintain records concerning an individual's employment orpractice histories or concerning the issuance, retention, or revocation of licenses, certifications,or registration necessary to practice an occupation, profession or specialty. Disclosures may bemade in order for the agency to obtain information determined relevant to an agency decisionconcerning the hiring, retention, or termination of an employee. Disclosures may also be made toinform a Federal agency or licensing boards or the appropriate nongovernment entities about thehealth care practices of a terminated, resigned, or retired health care employee whose professionalhealth care activity so significantly failed to conform to generally accepted standards ofprofessional medical practice as to raise reasonable concern for the health and safety of patients.These records may also be disclosed as part of an ongoing computer-matching program to accomplishthese purposes.

21. Any information in this system of records may be disclosed to any State, local, or foreigncivil or criminal law enforcement governmental agency or instrumentality charged under applicablelaw with the protection of the public health or safety for the purpose of protecting public healthor safety if qualified representatives of such agency or instrumentality has made a written requestthat such information be provided in order to meet a statutory reporting requirement.

22. Relevant information from this system of records may be disclosed to the NationalPractitioner Data Bank and/or State Licensing Board in the State(s) in which a practitioner islicensed, in which the VA facility is located, and/or in which an act or omission occurred uponwhich a medical malpractice claim was based when VA reports information concerning: (1) Any paymentfor the benefit of a physician or other licensed health care practitioner which was made as theresult of a settlement or judgment of a claim of medical malpractice if an appropriate determinationis made in accordance with agency policy that payment was related to substandard care, professionalincompetence or professional misconduct on the part of the individual; (2) a final decision whichrelates to possible incompetence or improper professional conduct that adversely affects theclinical privileges of a physician or other licensed health care practitioner for a period longerthan 30 days; or (3) the acceptance of the surrender of clinical privilege or any restriction ofsuch privileges by a physician or other licensed health care practitioner either while underinvestigation by the health care entity relating to possible incompetence or improper professionalconduct, or in return for not conducting such an investigation or proceeding. These records may alsobe disclosed as part of a computer-matching program to accomplish these purposes.

23. Any information in this system may be disclosed to the Department of the Treasury, InternalRevenue Service (IRS), where required by law or regulation to report withholding information and toaffect payment of taxes withheld to IRS and to create W-2s.

24. Relevant information from this system of records, including social security number, date ofbirth, home address, and the amount of contributions, interfund transfers, or other financialinformation may be disclosed to the Federal Retirement Thrift Investment Board in order to effectemployee participation in the Thrift Savings Plan.

25. Relevant information from this system of records concerning residents employed at VA MedicalCenters, including names, social security numbers, occupational titles, and dates of service, may bedisclosed to the Health Care Financing Administration (HCFA) as part of an ongoing computer-matchingprogram. The purpose of this computer-matching program is to help ensure that no resident is countedas more than one full-time equivalent in accordance with program regulations governing Medicareeducation costs.

26. Information from this system of records may be disclosed in response to legal processes,including interrogatories, served on the agency in connection with garnishment proceedings againstcurrent or former VA employees under 5 U.S.C. 5520a.

27. Disclosure of relevant information may be made to individuals, organizations, private orpublic agencies, or other agencies with whom VA has a contract or agreement or where there is asubcontract to perform such services as VA may deem practicable for the purposes of lawsadministered by VA, in order for the contractor or subcontractor to perform the services of thecontract or agreement.

28. The names, social security numbers, home addresses, dates of birth, dates of hire, quarterlyearnings, employer identifying information, and State of hire of employees may be disclosed to theOffice of Child Support Enforcement, Administration for Children and Families, Department of Healthand Human Services Federal Parent Locator System (FPLS) for the purpose of locating individuals toestablish paternity, establishing and modifying orders of child support, identifying sources ofincome, and for other child support enforcement actions as required by the Personal Responsibilityand Work Opportunity Reconciliation Act (Welfare Reform Law, Pub. L. 104-193).

29. Information from this system of records may be released to the Social Security Administrationfor verifying social security numbers in connection with the operation of the FPLS by the Office ofChild Support Enforcement.

30. Information from this system of records may be released to the Department of the Treasury forpurposes of administering the Earned Income Tax Credit Program (Section 32, Internal Revenue Code of1986) and verifying a claim with respect to employment in a tax return.

31. To disclose information to the FLRA (including its General Counsel) when requested inconnection with the investigation and resolution of allegations of unfair labor practices, inconnection with the resolution of exceptions to arbitrator awards when a question of material factis raised, in connection with matters before the Federal Service Impasses Panel, and to investigaterepresentation petitions and conduct or supervise representation elections.

32. VA may disclose information from this system of records to a court, administrative entity, orcustodial parent of a child in order to provide documentation of payroll deductions for childhealthcare insurance coverage in accordance with a court or administrative order as required by 5U.S.C. 8905(h), as enacted by Public Law 106-394, and in accordance with the procedures statedin the applicable Office of Personnel Management Benefits Administration and Payroll Office Letters.VA may also disclose information from this system of records to healthcare insurance carriers inorder to enroll employees and their children in healthcare insurance plans in accordance with PublicLaw 106-394.

33. Any information in this system of records may be disclosed to the Secretary of the Treasury,or to any designated Government disbursing official, for the purpose of conducting administrativeoffset of any eligible Federal payments in order to collect debts owed to the United States underthe authority set forth in 31 U.S.C. 3716. Tax refund and Federal salary payments may be included inthose Federal payments eligible for administrative offset.

34. Any information in this system of records concerning a delinquent debt may be disclosed tothe Secretary of the Treasury for appropriate collection or termination action, including thetransfer of the indebtedness for collection or termination, in accordance with 31 U.S.C. 3711(g)(4),to DFAS, to a debt collection center designated by the Secretary of the Treasury, to a privatecollection agency, or to the Department of Justice. The Secretary of the Treasury, through theDepartment of the Treasury, a designated debt collection center, a private collection agency, orDoJ, may take appropriate action on a debt in accordance with the existing laws under which the debtarose.

35. Any information in this system of records may be disclosed to a third party purchaser ofdelinquent debt sold pursuant to the provisions of 31 U.S.C. 3711(i).

36. To disclose to the Office of Federal Employees' Group Life Insurance information necessary toverify election, declination, or waiver of regular and/or optional life insurance coverage oreligibility for payment of a claim for life insurance.

37. To disclose information to health insurance carriers contracting with OPM under the FederalHealth Benefits Program that is necessary to identify enrollment in the plan, to verify eligibilityfor payment of a claim for health benefits, or to carry out the coordination or audit of benefitsprovisions of such contracts.

38. Any information in this system of records, including social security numbers and homeaddresses, may be disclosed to DFAS so that DFAS may process the payment of pay and allowances forVA employees.

39. Any information in this system of records, including social security numbers, may bedisclosed to another Federal agency when that agency has been requested to conduct a Federal salaryoffset hearing under 5 U.S.C. 5514(a)(2)(D) for VA employees.

40. Disclosures to other Federal agencies may be made to assist such agencies in preventing anddetecting possible fraud or abuse by individuals in their operations and programs.

41. VA may, on its own initiative, disclose any information or records to appropriate agencies,entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality ofinformation in the system of records has been compromised; (2) the Department has determined that asa result of the suspected or confirmed compromise, there is a risk of embarrassment or harm to thereputations of the record subjects, harm to economic or property interests, identity theft or fraud,or harm to the security, confidentiality, or integrity of this system or other systems or programs(whether maintained by the Department or another agency or entity) that rely upon the potentiallycompromised information; and (3) the disclosure is to agencies, entities, or persons whom VAdetermines are reasonably necessary to assist or carry out the Department's efforts to respond tothe suspected or confirmed compromise and prevent, minimize, or remedy such harm. This Routine usepermits disclosures by the Department to respond to a suspected or confirmed data breach, includingthe conduct of any risk analysis or provision of credit protection services as provided in 38 U.S.C.5724, as the terms are defined in 38 U.S.C. 5727.

42. VA may disclose information from this system to the Merit Systems Protection Board (MSPB), orthe Office of Special Counsel, when requested in connection with appeals, special studies of thecivil service and other merit systems, review of rules and regulations, investigation of alleged orpossible prohibited personnel practices, and such other functions promulgated in 5 U.S.C. 1205 and1206, or as authorized by law.

43. VA may disclose information from this system to the FLRA, including its General Counsel,information related to the establishment of jurisdiction, investigation, and resolution ofallegations of unfair labor practices, or in connection with the resolution of exceptions toarbitration awards when a question of material fact is raised; for it to address matters properlybefore the Federal Services Impasses Panel, investigate representation petitions, and conduct orsupervise representation elections.

44. VA may disclose information from this system to the Equal Employment Opportunity Commission(EEOC) when requested in connection with investigations of alleged or possible discriminatorypractices, examination of Federal affirmative employment programs, or other functions of theCommission as authorized by law or regulation.

45. VA may disclose information or records from this system to appropriate Federal Governmentagencies, upon request, for employee accountability purposes, during the time of a declarednational, state, or local emergency.

Disclosure to consumer reporting agencies:

Disclosures pursuant to 5 U.S.C. 552a(b)(12), VA may disclose records from this system ofrecords to consumer reporting agencies as defined in the Fair Credit Reporting Act (15 U.S.C.1681a(f)) or the Federal Claims Collection Act of 1966 (31 U.S.C. 3701(a)(3)). The disclosure islimited to information necessary to establish the identity of the individual, including name,address, and taxpayer identification number (social security number), the amount, status and historyof the claim; and the agency or program under which the claim arose for the sole purpose of allowingthe consumer reporting agency to prepare a commercial credit report. 31 U.S.C. 3711(e) governs therelease of names and addresses of any person to consumer reporting agencies under certaincircumstances.

Storage:

Paper documents, microfilm, microfiche, and computer storage media.

These records may be retrieved using various combinations of name, birth date, socialsecurity number, or identification number of the individual on whom the records are maintained.

PHYSICAL SECURITY:

Access to these records is restricted to authorized VA employees, contractors, orsubcontractors on a "need to know" basis. Offices where these records are maintained arelocked after working hours and are protected from outside access by the Federal Protective Service,other security officers, and alarm systems. Access to computerized records is restricted toauthorized VA employees, contractors, or subcontractors by means of unique user identification andpasswords.

The payroll records are maintained for the period of the employee's service in VA and arethen transferred to the National Personnel Records Center for storage or, as appropriate, to thenext employing Federal agency. Other records are either retained at VA for various lengths of timein accordance with NARA records schedules or destroyed when they have served their purpose or theemployee leaves VA. Records contained in computer accessible media may be retained indefinitely as abasis for longitudinal work history statistical studies. After the disposition date of relatedpaper-based payroll records in General Records Schedules 1 and 2, the records in this system willnot be used in making decisions concerning employees.

Deputy Assistant Secretary for Finance (047), VA Central Office, Washington, DC 20420.

Individuals seeking information concerning the existence of a record pertaining tothemselves must submit a written request to the VA station of employment. Such request must containa reasonable description of the records requested. In addition, identification of the individualrequesting the information will be required in the written request and will consist of therequester's name, signature, address, and social security number, or other identifier, as a minimum.

VA uses the self-service application, MyPay, which is provided by DFAS to all Federal agenciesreceiving payroll services. MyPay provides VA employees and managers with a way to process theirpersonal and benefit transactions without the personal assistance of human resources or payrollstaff. Access is obtained through the use of the employee's social security number and a personalidentification number (PIN).

See "Notification Procedure" above.

Current and former VA employees wishing to request amendment of their records should contacttheir current station of employment. Individuals must furnish the following for their records to belocated and identified: Full name, social security number, or other identifier, and signature.

Information received from employees, VA officials, other Federal, State, and local agencies.

32VA00Veteran, Employee and Citizen Health Care Facility Investigation Records-VA

Records are maintained at each of the VA health care facilities. Address locations arelisted in VA Appendix 1 at the end of this document.

1. Veterans, employees and private citizens who have been injured as a result of accident orassault.

2. Veterans who have died as a result of violence or accident, such as, suicide, homicide,reaction to anesthesia or drugs, assault, transfusion accident, blood incompatibility, error intreatment, neglect of patient, fire, firearms, explosion, etc.

3. Employees and private citizens who have died as a result of violence or accident.

4. Veterans who have left the health care facility without authorization.

5. Veterans, employees and private citizens who have alleged the loss of personal property, fundsor valuables.

6. Veterans and private citizens who have alleged abuse by members of the health care facilitystaff.

7. Employees who have alleged discrimination, abuse or threats of violence by other employees,veterans and private citizens.

8. Veterans, employees and visitors who have assaulted other individuals.

9. Veterans, employees or private citizens who have been involved in the sale of illegal drugs oralcohol within the health care facility.

10. Veterans, employees and private citizens who have been accused of stealing from otherindividuals or from the VA health care facility.

11. Employees who have been accused of improper and unethical conduct.

12. Veterans, employees and private citizens who have willfully or accidentally destroyed ordamaged Federal property.

Copies of reports of investigations, findings, and follow-up concerning employees, patientsand private citizens, injuries, property damage, accidents, thefts, assaults, discrimination,complaints, elopments, unethical conduct, etc.

Title 38, United States Code, Chapter 3, Section 210(c)(1), and Title 38, United StatesCode, Chapter 57, Section 3311.

1. Transfer of required information to private insurance companies to determine whetherpayments of benefits are appropriate and determine liability.

2. Transfer of required information to local and State unemployment agencies to determine whetherpayments of benefits are appropriate.

3. Transfer of required information to the Office of Workers Compensation Program to determinewhether payments of benefits are appropriate.

4. Transfer of required information to attorneys representing employees, veterans or privatecitizens accused of unethical conduct to assist attorneys in representing their clients.

5. In the event that a system of records maintained by this agency to carry out its functionsindicates a violation or potential violation of law, whether civil, criminal or regulatory innature, and whether arising by general statute or particular program statute, or by regulation, ruleor order issued pursuant thereto, the relevant records in the system of records may be referred, asa routine use, to the appropriate agency, whether Federal, State, local or foreign, charged with theresponsibility of investigating or prosecuting such violation or charged with enforcing orimplementing the statute, or rule, regulation or order issued pursuant thereto.

6. A record from this system of records may be disclosed to a Federal agency, in response to itsrequest, in connection with the hiring or retention of an employee, the issuance of a securityclearance, the reporting of an investigation of an employee, the letting of a contract, or theissuance of a license, grant, or other benefit by the requesting agency, to the extent that theinformation is relevant and necessary to the requesting agency's decision on the matter.

7. A record from this system of records may be disclosed as a 'routine use' to a Federal, Stateor local agency maintaining civil, criminal or other relevant information, such as current licenses,if necessary to obtain information relevant to an agency decision concerning the hiring or retentionof an employee, the issuance of a security clearance, the letting of a contract, or the issuance ofa license, grant or other health, educational or welfare benefit.

8. Relevant information from this system of records, including the nature and amount of afinancial obligation, may be disclosed as a routine use, in order to assist the VeteransAdministration in the collection of unpaid financial obligations owed the VA, to a debtor'semploying agency or commanding officer so that the debtor-employee may be counseled by his or herFederal employer or commanding officer. This purpose is consistent with 5 U.S.C. 55l4, 4 CFR 102.5,and section 206 of Executive Order 11222 of May 8, 1965 (30 FR 6469).

9. Disclosure may be made to a congressional office from the record of an individual in responseto an inquiry from the congressional office made at the request of that individual.

10. Disclosure may be made to NARA (National Archives and Records Administration) GSA (GeneralServices Administration) in records management inspections conducted under authority of 44 U.S.C.2904 and 2906.

11. Records from this system of records may be disclosed to a Federal Agency or to a State orlocal government licensing board and/or to the Federation of State Medical Boards or a similarnongovernment entity which maintains records concerning individuals' employment histories orconcerning the issuance, retention or revocation of licenses, certifications, or registrationnecessary to practice an occupation, profession or specialty , in order for the Agency to obtaininformation relevant to an Agency decision concerning the hiring, retention or termination of anemployee or to inform a Federal Agency or licensing boards or the appropriate nongovernment entitiesabout the health care practices of a terminated, resigned or retired health care employee whoseprofessional health care activity so significantly failed to conform to generally accepted standardsof professional medical practice as to raise reasonable concern for the health and safety ofpatients in the private sector or from another Federal Agency. These records may also be disclosedas part of an ongoing computer matching program to accomplish these purposes.

12. Identifying information in this system, including name, address, social security number andother information as is reasonably necessary to identify such individual, may be disclosed to theNational Practitioner Data Bank at the time of hiring and/or clinical privileging/reprivileging ofhealth care practitioners, and other times as deemed necessary by VA, in order for VA to obtaininformation relevant to a Department decision concerning the hiring, privileging/reprivileging,retention or termination of the applicant or employee.

13. Relevant information from this system of records may be disclosed to the NationalPractitioner Data Bank and/or State Licensing Board in the State(s) in which a practitioner islicensed, in which the VA facility is located, and/or in which an act or omission occurred uponwhich a medical malpractice claim was based when VA reports information concerning: (1) Any paymentfor the benefit of a physician, dentist, or other licensed health care practitioner which was madeas the result of a settlement or judgment of a claim of medical malpractice if an appropriatedetermination is made in accordance with agency policy that payment was related to substandard care,professional incompetence or professional misconduct on the part of the individual; (2) a finaldecision which relates to possible incompetence or improper professional conduct that adverselyaffects the clinical privileges of a physician or dentist for a period longer than 30 days; or, (3)the acceptance of the surrender of clinical privileges or any restriction of such privileges by aphysician or dentist either while under investigation by the health care entity relating to possibleincompetence or improper professional conduct, or in return for not conducting such an investigationor proceeding. These records may also be disclosed as part of a computer matching program toaccomplish these purposes.

Storage:

Paper documents and Photographs.

Alphabetically by name.

Physical Security: Access to VA working space and medical record storage areas arerestricted to VA employees on a 'need to know' basis. Generally, VA file areas are locked afternormal duty hours and are protected from outside access by the Federal Protective Service. Employeefile records and file records of public figures or otherwise sensitive medical record files arestored in separate locked files. Strict control measures are enforced to ensure that disclosure islimited to a 'need to know' basis.

Disposed of two years after case is closed.

Medical Inspector, Office of the Medical Inspector (10A6), VA Central Office, Washington, DC20420.

Individuals seeking information concerning the existence and content of a record pertainingto themselves must submit a written request or apply in person to the appropriate VA health carefacility. All inquiries must reasonably identify the incident involved and date of the incident.Inquiries should include the individual's full name and return address.

Veterans, employees and private citizens or duly authorized representatives seekinginformation regarding access to and contesting of VA records may write, call or visit theappropriate VA health care facility.

(See Record Access Procedures above.)

1. Veterans. 2. Employees of a VA health care facility. 3. Other VA health care facilities,private physicians and dentists, or private hospitals and clinics. 4. Private citizens involved inthe incident. 5. Federal, State, local and foreign law enforcement agencies. 6. Private insurancecompanies.

33VA113National Prosthetic Patient Database (NPPD)-VA

Records are maintained in Department of Veterans Affairs (VA) medical center databases.Extracts are maintained at the Austin Automation Center (AAC), Austin, Texas, and Hines InformationService Center, Hines, Illinois. VA health care facility address locations are listed in VA AppendixI of the Biennial Privacy Act Issuances publication.

Contracted fabricators of prosthetic and orthotic appliances; vendors and manufacturers ofdurable medical equipment and sensory-neural aids; medical supply companies; VA beneficiaries; andVA employees.

VA field facility ordering the orthotic device; Patient Identification Number; Health CareFinancing Administration Common Procedure Coding System (HCPCS); item purchased/issued to patient;cost; quantity; type of issue (initial/replace/repair/spare); patient eligibility category (service-connected, prisoner of war, aid and attendance); responsible VA procurement officer orrepresentative; order creation date; order close/delivery date; calculated processing days;transaction/purchase order number; type of form used to purchase item (VAF 2421, PC2421, VAF 2529,VAF 2914, etc.); and vendor/contractor name. All other patient information, i.e., name, address,telephone number, can be retrieved by prosthetic program officials in VA Central Office by using theunique Patient Identification Number assigned to the patient in NPPD.

Title 38, United States Code, Section 527.

The records or information in this system will be used to furnish administrative andclinical statistical procurement and prescription information, including total cost and summary ofactivity, including equipment usage, data to VA and other health care providers, both Federal andnon-Federal, to aid in furthering the improvement of health care, research and education.

VA may disclose protected health information pursuant to the following routine uses whererequired by law, or required or permitted by 45 CFR Parts 160 and 164.

1. VA may disclose on its own initiative any information in this system, except the names andhome addresses of veterans and their dependents, which is relevant to a suspected or reasonablyimminent violation of law, whether civil, criminal or regulatory in nature and whether arising bygeneral or program statute or by regulation, rule or order issued pursuant thereto, to a Federal,State, local, tribal, or foreign agency charged with the responsibility of investigating orprosecuting such violation, or charged with enforcing or implementing the statute, regulation, ruleor order. On its own initiative, VA may also disclose the names and addresses of veterans and theirdependents to a Federal agency charged with the responsibility of investigating or prosecutingcivil, criminal or regulatory violations of law, or charged with enforcing or implementing thestatute, regulation, rule or order issued pursuant thereto.

2. To furnish administrative and clinical statistical procurement and prescription information,including total cost and summary of activity, including equipment usage, data to VA and other healthcare providers, both Federal and non-Federal, to aid in furthering the improvement of health care,research and education.

3. To provide statistical and other information in response to legitimate and reasonable requestsas approved by appropriate VA authorities.

4. Disclosure may be made to a Congressional office from the record of an individual in responseto an inquiry from the Congressional office made at the request of that individual.

5. Disclosure may be made to National Archives and Records Administration (NARA) and GeneralServices Administration (GSA) in records management inspections conducted under authority of Title44 United States Code.

6. VA may disclose information from this system of records to the Department of Justice (DoJ),either on VA's initiative or in response to DoJ's request for the information, after either VA orDoJ determines that such information is relevant to DoJ's representation of the United States or anyof its components in legal proceedings before a court or adjudicative body, provided that, in eachcase, the agency also determines prior to disclosure that release of the records to the DoJ is a useof the information contained in the records that is compatible with the purpose for which VAcollected the records. VA, on its own initiative, may disclose records in this system of records inlegal proceedings before a court or administrative body after determining that the disclosure of therecords to the court or administrative body is a use of the information contained in the recordsthat is compatible with the purpose for which VA collected the records.

7. Disclosure of relevant information may be made to individuals, organizations, private orpublic agencies, or other entities with whom VA has a contract or agreement or where there is asubcontract to perform such services as VA may deem practicable for the purposes of lawsadministered by VA, in order for the contractor or subcontractor to perform the services of thecontract or agreement.

8. Disclosure to other Federal agencies may be made to assist such agencies in preventing anddetecting possible fraud or abuse by individuals in their operations and programs.

9. VA may, on its own initiative, disclose any information or records to appropriate agencies,entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality ofinformation in the system of records has been compromised; (2) the Department has determined that asa result of the suspected or confirmed compromise, there is a risk of embarrassment or harm to thereputations of the record subjects, harm to economic or property interests, identity theft or fraud,or harm to the security, confidentiality, or integrity of this system or other systems or programs(whether maintained by the Department or another agency or disclosure is to agencies, entities, orpersons whom VA determines are reasonably necessary to assist or carry out the Department's effortsto respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm. Thisroutine use permits disclosures by the Department to respond to a suspected or confirmed databreach, including the conduct of any risk analysis or provision of credit protection services asprovided in 38 U.S.C. 5724, as the terms are defined in 38 U.S.C. 5727.

10. VA may, on its own initiative, disclose information to another federal agency, court, orparty in litigation before a court or other administrative proceedings conduced by an agency, if VAis a party to the proceeding and needs to disclose the information to protect its interests.

Storage:

Compact and magnetic disk.

Indexed by Patient Identification Number for VA prosthetic personnel.

1. Access to VA working and storage areas is restricted to VA employees on a "need to know"basis. Generally, VA file areas are locked after normal duty hours and are protected from outsideaccess by the Federal Protective Service. Strict control measures are enforced to ensure thatdisclosure is limited to a "need to know" basis. Physical access to the AAC is generally restrictedto AAC staff, Central Office employees, custodial personnel, Federal Protective Service andauthorized operational personnel through electronic locking devices. All other persons gainingaccess to the computer rooms are escorted.

2. Access to computer rooms at health care facilities is generally limited by appropriate lockingdevices and restricted to authorized VA employees and vendor personnel. Automated data processingperipheral devices are placed in secure areas (areas that are locked or have limited access) or areotherwise protected. Information in the Veterans Health Information System and TechnologyArchitecture (VistA) may be accessed by authorized VA employees. Access to file information iscontrolled at two levels; the systems recognize authorized employees by a series of individually-unique passwords/codes as a part of each data message, and the employees are limited to only thatinformation in the file which is needed in the performance of their official duties. Access toinformation stored on automated storage media at other VA locations is controlled by individually-unique passwords/codes.

Regardless of the record medium, records will be maintained and disposed of in accordancewith the record disposition authority approved by the Archivist of the United States under NationalArchives Job No. N1-15-01-4.

Chief Consultant, Prosthetic and Sensory Aids Service Strategic Healthcare Group (113),Department of Veterans Affairs, 810 Vermont Avenue, NW., Washington, DC 20420.

Individuals seeking information concerning the existence and content of a record pertainingto themselves must submit a written request or apply in person to the VA health care facility wherethey received the orthotic/prosthetic device/appliance/equipment. All inquiries must reasonablyidentify the records involved and the approximate date that medical care was provided. Inquiriesshould include the individual's full name, and identifying characteristics.

Individuals seeking information regarding access to and contesting of a VA prosthetic-related record may write, call, or visit the VA facility where medical care was provided.

(See Record Access Procedures above.)

VistA-VA (79VA19), Patient Medical Records-VA (24VA19), and veterans' records.

34VA10 Veteran, Patient, Employee, and Volunteer Research and Development Project Records-VA

Unclassified.

Records are maintained at each VA health care facility where the research project was conducted, at VA facilities where research administration or oversight activities occur, and at VA Central Office (VACO). Address locations are listed in VA Appendix 1 of the biennial Privacy Act Issuance publication. In addition, records are maintained at contractor and fieldwork sites as studies are developed, data collected, and reports written. A list of locations where individually identifiable data is currently located is available from the System Manager.

Dr. Molly Klote, Director of Office of Research Protections, Policy and Education, Office of Research and Development, Department of Veterans Affairs, 810 Vermont Ave., NW, Washington, DC 20420. Telephone number (202) 443-5681 (Note: this is not a toll-free number).

Title 38, United States Code, Section 7301.

The records and information may be used to determine eligibility for research funding, to determine handling of intellectual properties, to manage proposed and/or approved research endeavors, and to evaluate the research and development program. The records may also be used for data analysis in order to answer a specific question and obtain generalizable knowledge and increased understanding of a topic or issue.

The following categories of individuals will be covered by this system: (1) Veterans; (2) patients; (3) employees; (4) volunteers (e.g. caregivers, non-patient/non-Veterans, VA research subjects) in research projects being performed by VA, by a VA contractor or by another Federal agency in conjunction with VA; (5) members of research committee or subcommittees; and (6) research and development investigators and research and development employees.

Records, or information contained in records, vary according to the specific research involved or research related activity involved and may include: (1) Research on biomedical, prosthetic and health care services; (2) research stressing spinal cord injuries and diseases and other disabilities that tend to result in paralysis of the lower extremities; and (3) morbidity and mortality studies on former prisoners of war; (4) research related to injuries sustained while on active duty military service such as traumatic amputations, traumatic brain injury, and burns; (5) electronic or other databases containing research information developed during a research project(s) or for future research; (6) research information management systems such as the Research and Development Information System (RDIS); (7) copies of medical records of research participants; (8) merit review of the research projects; (9) review and evaluation of proposed research; (10) continuing review and oversight of ongoing research; (11) evaluations performed by research committees; (12) a review and evaluation of the research and development investigators and of the participants in the program; and (13) a contracted research review system. The review and evaluation information concerning the research and development investigators may include personal and educational background information as well as specific information concerning the type of research conducted. Invention records contain: a certification page, describing the place, time, research support related to the invention and co-inventors; Technology Transfer Program Invention Evaluation Sheet Internal or External Invention Assessment reports; Research and Development Information System (RDIS) reports or other research information management system reports contain compliance information involving research projects conduct, support and oversight; Correspondence; and the Office of General Counsel Letter of Determination.

(1) Patients and patient records, (2) employees and volunteers, (3) other Federal agencies, (4) National Institutes of Health, (5) Centers for Disease Control (Atlanta, Georgia), (6) individual Veterans, (7) other VA systems of records and IT systems or databases, (8) research and development investigators, (9) research and development databases, and (10) non-subjects.

To the extent that records contained in the system include information protected by 45 CFR parts 160 and 164, i.e., individually-identifiable health information, and 38 U.S.C. 7332; i.e., medical treatment information related to drug abuse, alcoholism or alcohol abuse, sickle cell anemia or infection with the human immunodeficiency virus, that information cannot be disclosed under a routine use unless there is also specific statutory authority in 38 U.S.C. 7332 and regulatory authority in 45 CFR parts 160 and 164 permitting disclosure.

1. Transfer of statistical and other data to Federal, State, and local government agencies and national health organizations to assist in the development of programs.

2. VA may disclose any information in this system, except the names, home addresses, and Social Security number of Veterans and their dependents, which is relevant to a suspected or reasonably imminent violation of law, whether civil, criminal or regulatory in nature and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, to a Federal, State, local, tribal, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule or order. VA may also disclose the names and Social Security number addresses of Veterans and their dependents to a Federal agency charged with the responsibility of investigating or prosecuting civil, criminal or regulatory violations of law, or charged with enforcing or implementing the statute, regulation, rule or order issued pursuant thereto unless a Certificate of Confidentiality has been issued for the research by the National Institutes of Health under section 301(d) of the Public Health Service Act (42 U.S.C. 241(d)).

3. VA may disclose information to a Member of Congress or staff acting upon the Member’s behalf when the Member or staff requests the information on behalf of, and at the request of, the individual who is the subject of the record.

4. VA may disclose information to National Archives and Records Administration (NARA) in records management inspections conducted under 44 U.S.C. 2904 and 2906, or other functions authorized by laws and policies governing NARA operations and VA records management responsibilities.

5. VA may disclose information from this system to epidemiological and other research facilities approved by the Under Secretary for Health for research purposes determined to be necessary and proper, provided that the names and addresses of Veterans and their dependents will not be disclosed unless those names and addresses are first provided to VA by the facilities making the request.

6. VA may disclose the names and address (of present or former members of the armed services or their beneficiaries: (1) to a nonprofit organization if the release is directly connected with the conduct of programs and the utilization of benefits under Title 38, and (2) to any criminal or civil law enforcement governmental agency or instrumentality charged under applicable law with the protection of the public health or safety, if a qualified representative of such organization, agency, or instrumentality has made a written request that such names or addresses be provided for a purpose authorized by law; provided that the records will not be used for any purpose other than that stated in the request and that organization, agency, or instrumentality is aware of the penalty provision of 38 U.S.C. 5701(f).

7. In order to conduct VA research, names, addresses, and Social Security numbers may be disclosed to other Federal and state agencies for the purpose of the Federal or state agency disclosing information on the individuals back to VA.

8. Upon request for research project data from VA approved research, the following information will be released to the general public, including governmental and non-governmental agencies and commercial organizations: Project title and number; name and educational degree of principal investigator unless the release of this information would place the investigator at risk (physical, professional, etc.); VHA medical center location; type (initial, progress, or final) and date of last report; name and educational degree of associate investigators unless the release of this information would place the investigator at risk (physical, professional, etc.); project abstract if the project is ongoing, and project summary if the project has been completed. In addition, upon specific request, keywords and indexing codes will be included for each project.

9. Upon request for information regarding VA employees conducting research, the following information will be released to the general public, including governmental agencies and commercial organizations: Name and educational degree of investigator; VHA title; academic affiliation and title; hospital service; primary and secondary specialty areas and subspecialty unless the release of this information would place the investigator at risk (physical, professional, etc.)

10. VA may disclose information to a Federal agency, a state or local government licensing board, the Federation of State Medical Boards, or a similar non-governmental entity that maintains records concerning individuals’ employment histories or concerning the issuance, retention, or revocation of licenses, certifications, or registration necessary to practice an occupation, profession, or specialty, to inform such non-governmental entities about the health care practices of a terminated, resigned, or retired health care employee whose professional health care activity so significantly failed to conform to generally accepted standards of professional medical practice as to raise reasonable concern for the health and safety of patients in the private sector or from another Federal Agency. These records may also be disclosed as part of an ongoing computer matching program to accomplish these purposes.

11. VA may disclose information to the National Practitioner Data Bank at the time of hiring or clinical privileging/re-privileging of health care practitioners, and other times as deemed necessary by VA, in order for VA to obtain information relevant to a Department decision concerning the hiring, privileging/re-privileging, retention, or termination of the applicant or employee.

12. VA may disclose information to the National Practitioner Data Bank or a State Licensing Board in the state in which a practitioner is licensed, in which the VA facility is located, or in which an act or omission occurred upon which a medical malpractice claim was based when VA reports information concerning: (1) Any payment for the benefit of a physician, dentist, or other licensed health care practitioner that was made as the result of a settlement or judgment of a claim of medical malpractice, if an appropriate determination is made in accordance with Department policy that payment was related to substandard care, professional incompetence, or professional misconduct on the part of the individual; (2) a final decision that relates to possible incompetence or improper professional conduct that adversely affects the clinical privileges of a physician or dentist for a period longer than 30 days; or (3) the acceptance of the surrender of clinical privileges or any restriction of such privileges by a physician or dentist, either while under investigation by the health care entity relating to possible incompetence or improper professional conduct, or in return for not conducting such an investigation or proceeding. These records may also be disclosed as part of a computer matching program to accomplish these purposes.

13. Information concerning individuals who have submitted research program proposals for funding, including the investigator's name, Social Security number, research qualifications and the investigator's research proposal, may be disclosed to qualified reviewers for their opinion and evaluation of the applicants and their proposals as part of the application review process.

14. VA may disclose information to the Department of Justice (DoJ), or in a proceeding before a court, adjudicative body, or other administrative body before which VA is authorized to appear, when:

(e)

VA or any component thereof;

(f)

Any VA employee in his or her official capacity;

(g)

Any VA employee in his or her official capacity where DoJ has agreed to represent the employee; or

(h)

The United States, where VA determines that litigation is likely to affect the agency or any of its components,

is a party to such proceedings or has an interest in such proceedings, and VA determines that use of such records is relevant and necessary to the proceedings, provided, however, that in each case VA determines the disclosure is compatible with the purpose for which the records were collected. If the disclosure is in response to a subpoena, summons, investigative demand, or similar legal process, the request must meet the requirements for a qualifying law enforcement request under the Privacy Act, 5 U.S.C. 552a(b)(7), or an order from a court of competent jurisdiction under 552a(b)(11).

15. Any invention information in this system may be disclosed to affiliated intellectual property partners to aid in the possible use, interest in, or ownership rights in VA intellectual property.

16. VA may disclose information concerning merit review of proposals submitted by an individual to the individual except that information concerning a third party, such as the name or other identifying information about the qualified reviewer of the proposal.

17. VA may disclose to other Federal agencies to assist such agencies in preventing and detecting possible fraud or abuse by individuals in their operations and programs.

18. VA may disclose any information or records to appropriate agencies, entities, and persons when: (1) VA suspects or has confirmed that there has been a breach of the system of records; (2) VA has determined that as a result of the suspected or confirmed breach there is a risk to individuals, VA (including its information systems, programs, and operations), the Federal Government, or national security; and (3) the disclosure made to such agencies, entities, or persons is reasonably necessary to assist in connection with VA efforts to respond to the suspected or confirmed breach or to prevent, minimize, or remedy such harm.

19. VA may disclose information to contractors, grantees, experts, consultants, students, and others performing or working on a contract, service, grant, cooperative agreement, or other assignment for VA, when reasonably necessary to accomplish an agency function related to the records.

20. VA may disclose information from this system to another Federal agency or Federal entity, when VA determines that information from this system of records is reasonably necessary to assist the recipient agency or entity in (1) responding to a suspected or confirmed breach or (2) preventing, minimizing, or remedying the risk of harm to individuals, the recipient agency or entity (including its information systems, programs, and operations), the Federal Government, or national security, resulting from a suspected or confirmed breach

Disclosure to consumer reporting agencies:

Reports of all transactions dealing with data will be used within VA and will not be provided to any consumer-reporting agency.

(1) Paper documents, (2) microscope slides, (3) magnetic tape or disk or other electronic media, (4) photographs, (5) microfilm, (6) web based cloud storage systems, and (7) recordings (audio and video).

Records are retrieved by individual identifiers and indexed by a specific project site or location, project number, or under the name of the research or development investigator.

Records are scheduled in accordance with RCS 10-1, 8300.6, temporary disposition; cutoff at the end of the fiscal year after completion of the research project. Destroy six (6) years after cutoff. May retain longer if required by other Federal regulations or the European General Data Protection regulations. (DAA-0015-2015-0004, item 0032)

This list of safeguards furnished in this System of Record is not an exclusive list of measures that has been, or will be, taken to protect individually identifiable information. VHA will maintain the data in compliance with applicable VA security policy directives that specify the standards that will be applied to protect sensitive personal information. Physical Security: Access to VA working space and medical record storage areas is restricted to VA employees on a "need to know" basis.

Generally, VA file areas are locked after normal duty hours and protected from outside access by the Federal Protective Service. Employee file records and file records of public figures or otherwise sensitive medical record files are stored in separate locked files. Access to automated information systems are protected by an approved form of two factor authentication and communications are encrypted at rest and in transit. Strict control measures are enforced to ensure that disclosure is limited to a "need to know" basis.

Access to a contractor's records and their system of computers used with the particular project are available to authorized personnel only. Records on investigators stored on automated storage media are accessible by authorized VA personnel via VA computers or computer systems. They are required to take annual VA mandatory data privacy and security training. Security complies with applicable Federal Information Processing Standards (FIPS) issued by the National Institute of Standards and Technology (NIST). Contractors and their subcontractors who access the data are required to maintain the same level of security as VA staff.

Individuals seeking information regarding access to and contesting of records in this system related to research project submissions or participation in research projects may write, call or visit the VA location where the records were initially generated.

(See Record Access Procedures above.)

Interested persons should write to: Director of Office of Research Protections, Policy and Education, Office of Research and Development, Department of Veterans Affairs, 810 Vermont Ave., NW, Washington, DC 20420. All inquiries must reasonably identify the project and site location; date of project and team leader.

None.

Last full publication provided in 75 FR 29818.

34VA12Veteran, Patient, Employee, and Volunteer Research and Development Project Records-VA

Records are maintained at each VA health care facility where the research project wasconducted, at VA facilities where research administration or oversight activities occur, and at VACentral Office (VACO). Address locations are listed in VA Appendix 1 of the biennial Privacy ActIssuance publication. In addition, records are maintained at contractor and fieldwork sites asstudies are developed, data collected and reports written. A list of locations where individuallyidentifiable data are currently located is available from the System Manager.

The following categories of individuals will be covered by this system: (1) Veterans; (2)patients; (3) employees; (4) volunteers who have indicated their willingness to be a participant inresearch projects being performed by VA, by a VA contractor or by another Federal agency inconjunction with VA; and (5) members of research committee or subcommittees, (6) research anddevelopment investigators, and research development employees.

Records, or information contained in records, vary according to the specific researchinvolved or research related activity involved and may include: (1) Research on biomedical,prosthetic and health care services; (2) research stressing spinal cord injuries and diseases andother disabilities that tend to result in paralysis of the lower extremities; and (3) morbidity andmortality studies on former prisoners of war, (4) research related to injuries sustained while onactive duty military service such as traumatic amputations, traumatic brain injury, and burns; (5)electronic or other databases containing research information developed during a research project(s)or for future research; (6) research information systems such as the Research and DevelopmentInformation System (RDIS); (7) copies of medical records of research participants; (8) merit reviewof the research projects; (9) review and evaluation of proposed research; (10) continuing review andoversight of ongoing research; (11) evaluation of research committees, and (12) a review andevaluation of the research and development investigators and of the participants in the program. Thereview and evaluation information concerning the research and development investigators may includepersonal and educational background information as well as specific information concerning the typeof research conducted. Invention records contain: a certification page, describing the place, time,research support related to the invention and co-inventors; Technology Transfer Program InventionEvaluation Sheet Internal or External Invention Assessment reports; Research and DevelopmentInformation System (RDIS) reports or other research information system reports on research supportrelated to the invention; Correspondence; and the Office of General Counsel Letter of Determination.

Title 38, United States Code, Section 7301.

The records and information may be used to determine eligibility for research funding, todetermine handling of intellectual properties, to manage proposed and/or approved researchendeavors, and to evaluate the research and development program.

To the extent that records contained in the system include information protected by 45 CFRparts 160 and 164, i.e., individually identifiable health information, and 38 U.S.C. 7332, i.e., medical treatment information related to drug abuse, alcoholism or alcohol abuse, sicklecell anemia or infection with the human immunodeficiency virus, that information cannot be disclosedunder a routine use unless there is also specific statutory authority in 38 U.S.C. 7332 andregulatory authority in 45 CFR parts 160 and 164 permitting disclosure.

1. Transfer of statistical and other data to Federal, State, and local government agencies andnational health organizations to assist in the development of programs.

2. VA may disclose on its own initiative any information in this system, except the names, homeaddresses, scrambled social security number, and social security number of veterans and theirdependents, which is relevant to a suspected or reasonably imminent violation of law, whether civil,criminal or regulatory in nature and whether arising by general or program statute or by regulation,rule or order issued pursuant thereto, to a Federal, State, local, tribal, or foreign agency chargedwith the responsibility of investigating or prosecuting such violation, or charged with enforcing orimplementing the statute, regulation, rule or order. On its own initiative, VA may also disclose thenames, scrambled social security number, and social security number addresses of veterans and theirdependents to a Federal agency charged with the responsibility of investigating or prosecutingcivil, criminal or regulatory violations of law, or charged with enforcing or implementing thestatute, regulation, rule or order issued pursuant thereto unless a Certificate of Confidentialityhas been issued for the research by the National Institutes of Health under section 301(d) of thePublic Health Service Act (42 U.S.C. 241(d)).

3. Disclosure may be made to a congressional office from the record of an individual in responseto an inquiry from the congressional office made at the request of that individual.

4. Disclosure may be made to National Archives and Records Administration (NARA), GeneralServices Administration (GSA) in records management inspections conducted under authority of 44United States Code.

5. Disclosure of medical record data, excluding name, address, scrambled social security number,and social security number (unless name, address, scrambled social security number, and socialsecurity number is furnished by the requester) for research purposes determined to be necessary andproper, to epidemiological and other research facilities approved by the Under Secretary for Health.

6. In order to conduct Federal research necessary to accomplish a statutory purpose of an agency,at the written request of the head of the agency, or designee of the head of that agency, thename(s) and address(es) of present or former personnel of the Armed Services and/or their dependentsmay be disclosed (a) to a Federal department or agency or (b) directly to a contractor of a Federaldepartment or agency. When a disclosure of this information is to be made directly to thecontractor, VA may impose applicable conditions on the department, agency or contractor to ensurethe appropriateness of the disclosure to the contractor.

7. In order to conduct VA research, names, addresses, and social security numbers may bedisclosed to other Federal and state agencies for the purpose of the Federal or state agencydisclosing information on the individuals back to VA.

8. Upon request for research project data from VA approved research, the following informationwill be released to the general public, including governmental and non-governmental agencies andcommercial organizations: Project title and number; name and educational degree of principalinvestigator unless the release of this information would place the investigator at risk (physical,professional, etc.); VHA medical center location; type (initial, progress, or final) and dateof last report; name and educational degree of associate investigators unless the release of thisinformation would place the investigator at risk (physical, professional, etc.); projectabstract if the project is ongoing, and project summary if the project has been completed. Inaddition, upon specific request, keywords and indexing codes will be included for each project.

9. Upon request for information regarding VA employees conducting research, the followinginformation will be released to the general public, including governmental agencies and commercialorganizations: Name and educational degree of investigator; VHA title; academic affiliation andtitle; hospital service; primary and secondary specialty areas and subspecialty unless the releaseof this information would place the investigator at risk (physical, professional, etc.).

10. A record from this system of records may be disclosed to a Federal agency, state or localgovernment licensing board and/or to the Federation of State Medical Boards or a similar non-government entity, upon its request for use in the issuance of a security clearance, theinvestigation of an employee, the letting of a contract, or the issuance of a license, grant orother benefit by the requesting agency, to the extent that the information is relevant and necessaryto the requesting that organization's decision on the matter.

11. Identifying information in this system, including name, address, social security number andother information as is reasonably necessary to identify such individual, may be disclosed to theNational Practitioner Data Bank at the time of hiring or clinical privileging/reprivileging ofhealth care practitioners, and other times as deemed necessary by VA, in order for VA to obtaininformation relevant to a Department decision concerning the hiring, privileging/reprivileging,retention or termination of the applicant or employee.

12. Relevant information from this system of records may be disclosed to the NationalPractitioner Data Bank and State Licensing Board in the States in which a practitioner is licensed,in which the VA facility is located, or in which an act or omission occurred upon which a medicalmalpractice claim was based when VA reports information concerning: (a) Any payment for the benefitof a physician, dentist, or other licensed health care practitioner which was made as the result ofa settlement or judgment of a claim of medical malpractice of an appropriate determination is madein accordance with agency policy that payment was related to substandard care, professionalincompetence or professional misconduct on the part of the individual; (b) a final decision whichrelates to possible incompetence or improper professional conduct that adversely affects theclinical privileges of a physician or dentist for a period longer than 30 days; or, (c) theacceptance of the surrender of clinical privileges or any restriction of such privileges by aphysician or dentist either while under investigation by the health care entity relating to possibleincompetence or improper professional conduct, or in return for not conducting such an investigationor proceeding. These records may also be disclosed as part of a computer matching program toaccomplish these purposes.

13. Information concerning individuals who have submitted research program proposals for funding,including the investigator's name, social security number, research qualifications and theinvestigator's research proposal, may be disclosed to qualified reviewers for their opinion andevaluation of the applicants and their proposals as part of the application review process.

14. VA may disclose information from this system of records to the Department of Justice (DoJ),either on VA's initiative or in response to DoJ's request for the information, after either VA orDoJ determines that such information is relevant to DoJ's representation of the United States or anyof its components in legal proceedings before a court or each case, the agency also determines priorto disclosure that release of the records to DoJ is a use of the information contained in therecords that is compatible with the purpose for which VA collected the records. VA, on its owninitiative, may disclose records in this system of records in legal proceedings before a court oradministrative body after determining that the disclosure of the records to the court oradministrative body is a use of the information contained in the records that is compatible with thepurpose for which VA collected the records.

15. Any invention information in this system may be disclosed to affiliated intellectual propertypartners to aid in the possible use, interest in, or ownership rights in VA intellectual property.

16. VA may disclose information concerning merit review of proposals submitted by an individualto the individual except that information concerning a third party, such as the name or otheridentifying information about the qualified reviewer of the proposal.

17. Disclosure to other Federal agencies may be made to assist such agencies in preventing anddetecting possible fraud or abuse by individuals in their operations and programs.

18. VA may, on its own initiative, disclose any information or records to appropriate agencies,entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality ofinformation in the system of records has been compromised; (2) the Department has determined that asa result of the suspected or confirmed compromise there is a risk of embarrassment or harm to thereputations of the record subjects, harm to economic or property interests, identity theft or fraud,or harm to the security, confidentiality, or integrity of this system or other systems or programs(whether maintained by the Department or another agency or entity) that rely upon the potentiallycompromised information; and (3) the disclosure is to agencies, entities, or persons whom VAdetermines are reasonably necessary to assist or carry out the Department's efforts to respond tothe suspected or confirmed compromise and prevent, minimize, or remedy such harm. This routine usepermits disclosures by the Department to respond to a suspected or confirmed data breach, includingthe conduct of any risk analysis or provision of credit protection services as provided in 38 U.S.C.5724, as the terms are defined in 38 U.S.C. 5727.

19. Disclosure of relevant information may be made to individuals, organizations, private orpublic agencies, or other entities with whom VA has a contract or agreement or where there is asubcontract to perform such services as VA may deem practicable for the purposes of lawsadministered by VA, in order for the contractor or subcontractor to perform the services of thecontract or agreement.

Disclosure to consumer reporting agencies:

Reports of all transactions dealing with data will be used within VA and will not beprovided to any consumer-reporting agency.

Storage:

(1) Paper documents (2) Microscope slides (3) Magnetic tape or disk or other electronicmedia (4) Photographs and (5) Microfilm.

Records are retrieved by individual identifiers and indexed by a specific project site orlocation, project number, or under the name of the research or development investigator.

This list of safeguards furnished in this System of Record is not an exclusive list ofmeasures that has been, or will be, taken to protect individually-identifiable information. VHA willmaintain the data in compliance with applicable VA security policy directives that specify thestandards that will be applied to protect sensitive personal information. Physical Security: Accessto VA working space and medical record storage areas is restricted to VA employees on a "needto know" basis.

Generally, VA file areas are locked after normal duty hours and protected from outside access bythe Federal Protective Service. Employee file records and file records of public figures orotherwise sensitive medical record files are stored in separate locked files. Strict controlmeasures are enforced to ensure that disclosure is limited to a "need to know" basis.

Access to a contractor's records and their system of computers used with the particular projectare available to authorized personnel only. Records on investigators stored on automated storagemedia are accessible by authorized VA personnel via VA computers or computer systems. They arerequired to take annual VA mandatory data privacy and security training. Security complies withapplicable Federal Information Processing Standards (FIPS) issued by the National Institute ofStandards and Technology (NIST). Contractors and their subcontractors who access the data arerequired to maintain the same level of security as VA staff.

The records contained in this system have not been scheduled and will be kept indefinitelyuntil such time as they are. The records may not be destroyed until VA obtains an approved recordsdisposition authority from the Archivist of the United States.

Director of Operations, Research and Development (12), Department of Veterans Affairs, 810Vermont Ave., NW., Washington, DC 20420.

Interested persons should write to: Director of Operations, Research and Development (12),Department of Veterans Affairs, 810 Vermont Ave., NW., Washington, DC 20420. All inquiries mustreasonably identify the project and site location; date of project and team leader.

Individuals seeking information regarding access to and contesting of records in this systemmay write, call or visit the VA facility location where they made application for employment or areor were employed.

(See Record Access Procedures above.)

(1) Patients and patient records (2) employees and volunteers (3) other Federal agencies (4)National Institutes of Health (5) Centers for Disease Control (Atlanta, Georgia) (6) individualveterans (7) other VA systems of records (8) research and development investigators, and (9)research and development databases.

36VA29Veterans and Uniformed Services Personnel Programs of U.S. Government Life Insurance--VA.

VA Insurance records are maintained as follows:

Active Insurance records are located at the VA Regional Office and Insurance Center (VAROIC) inPhiladelphia, Pennsylvania. (The complete address is available in Appendix 1 at the end of thisdocument.)

Inactive Insurance records are located at the VA Regional Office and Insurance Center (VAROIC) inPhiladelphia, Pennsylvania. (The complete address is available in Appendix 1 at the end of thisdocument.) In addition, inactive records are stored at various servicing Federal archives andrecords centers in Northeast Philadelphia, Pennsylvania; Miamisburg, Ohio; Lee's Summit, Missouri;Lenexa, Kansas; Chicago, Illinois; and Pittsfield, Massachusetts. (The complete addresses areavailable in Appendix 1 at the end of this document.)

Some pre-1968 records pertaining to beneficiaries of deceased veterans are located in local VAregional offices in VA claim folders.

Insurance file numbers, policies numbers, and folder locations are available to all VA regionaloffices through VETSNET.

Back-up computerized insurance records and automated data maintained by the VA InformationTechnology Center (VA ITC), the primary computer processing center, is stored by Iron Mountain Off-Site Data in Itasca, Illinois. (The complete address is available in Appendix 1 at the end of thisdocument.)

Records for the supervised programs of government insurance are maintained by the Office ofServicemembers' Group Life Insurance (OSGLI) in Roseland, New Jersey. (The complete address isavailable in Appendix 1 at the end of this document.)

The following categories of individuals will be covered by this system:

1. Veterans (not including dependents) and members of the uniformed services (includingdependents) who have applied for and/or have been issued government life insurance.

2. Beneficiaries of government life insurance entitled to or in receipt of insurance proceeds.

3. Attorneys drawing fees for aiding in settlement of VA insurance claims.

The individuals noted above are covered by this system based on applications, claims, and noticesof eligibility for the following government life insurance programs provided in 38 U.S.C. Chapters19 and 21:

(1) U.S. Government Life Insurance (USGLI) under Section 1942.

(2) National Service Life Insurance (NSLI) under Section 1904.

(3) Veterans' Special Life Insurance (VSLI) under Section 1923.

(4) Veterans' Reopened Insurance (VRI) under Section 1925.

(5) Service-Disabled Veterans Insurance (S-DVI) under Section 1922 and 1922A.

(6) Veterans' Mortgage Life Insurance (VMLI) under Section 2106.

(7) Servicemembers' Group Life Insurance (SGLI), including Family Servicemembers' Group LifeInsurance (FSGLI), Veterans' Group Life Insurance (VGLI), and Servicemembers' Group Life InsuranceTraumatic Injury Protection (TSGLI) under Sections 1967 through 1980A.

Life insurance records (or information contained in records) may consist of:

1. Applications for insurance, including the name and address of the veteran or member of theuniformed services, e-mail address, phone number, correspondence to and from the veteran or memberof the uniformed services or their legal representatives, date of birth, social security number,military service number, dates of service, military ranking, character of discharge, VA file number,plan or type of insurance, disability rating, medical information regarding disability and healthhistory, method of payment, amount of insurance coverage requested, and bank routing and accountnumbers. Applications for Veterans' Mortgage Life Insurance (VMLI), including supporting mortgagedocuments, contain the address of the mortgaged property, name and address of the mortgagor, themortgage account number, the rate of interest, the original amount of the mortgage, and the currentamount of the mortgage, the monthly payment amount, the mortgage payment period, and VA SpeciallyAdapted Grant Cards (which contain the veteran's or uniformed services member's name, address, datesof military service, branch of service, method of separation, whether the veteran or member of theuniformed services has VMLI, the name and address of the lender, the legal description and propertyaddress, improvements to such property, date applied for disability compensation, date of initialapplication submission, grant information, amount of the grant approved or whether the grant wasdenied or canceled).

2. Beneficiary and option designation information, including the names and addresses of principaland contingent beneficiaries, beneficiary social security number, share amount to each beneficiary,the method of payment, and the designated estate(s) and trust(s).

3. Insurance contract information, including: (a) Authorization of allotment payment; (b)authorization for deduction from VA benefit payments; (c) authorization for deduction from militaryretired pay; (d) authorization for deduction from employee payroll; (e) paid dividend information;(f) claims for disability or death payments; (g) cash value, policy loan, and lien information; (h)a listing of lapsed actions and unpaid insurance proceeds; (i) payment vouchers; (j) reinstatementinformation; (k) premium records status, and retired status of the policy; (l) court-martial orders;(m) copies of personal papers of the insured, including birth certificate, marriage license, divorcedecree, citizen or naturalization papers, death certificate, adoption decree, and family supportdocuments; (n) correspondence to and from the veteran, member of the uniformed services, legalrepresentative and payee; (o) employment information; (p) returned check and check tracerinformation; (q) court documents; and (r) insurance death claims settlement information, includingindebtedness, interest, and other credits.

4. Records of checks withheld from delivery to certain foreign countries.

5. Index of payees, including CO index cards and premium record cards.

6. Disability Outreach Tracking System (DOTS) records stored in the Veterans Insurance ClaimsTracking and Response System (VICTARS) including the veteran's or uniformed services member's name,address, phone number, and disability status.

7. Policy information and access history from the VA Insurance Web site self-service-portalstored in VICTARS, which includes the name of the insured, file number, policy number, address,phone number, e-mail address, loan status, including loan amount requested, denied, or pending, thedate of request for information, loan history, policy changes, dividend option changes, and Web sitepages accessed.

8. Information from the VA Insurance Web site's "Autoform" program which providesaccess to veterans for completion of an application for Service-Disabled Veterans Insurance (S-DVI), which includes the veteran's name, address, social security number, date of birth,phone number, medical history, e-mail address, and beneficiary information, such as thebeneficiary's name, address, and social security number.

9. Records of incoming calls recorded in the "Freedom Enterprise" system. These arerecordings of incoming phone calls received by insurance personnel of the Veterans Insurance PhoneSection (VIPS) from veterans, members of the uniformed services, beneficiaries, personalrepresentatives, members of Congress and their staff, other interested parties, and stakeholders.(The recordings are maintained for quality assurance and training purposes only.)

Title 38, United States Code (U.S.C.), chapter 5, section 501, and chapter 3, including sections303 and 315.

Title 38, U.S.C., chapter 19; chapter 21, section 2106; and chapter 77, sections 7721-7725.

Title 5 U.S.C. 552(a) and 5514.

VA gathers or creates these records in order to enable it to administer and supervise statutorygovernment life insurance programs for veterans, members of the uniformed services, and theirspouses, surviving spouses, dependents, and beneficiaries who apply for government life insurancebenefits administered or supervised by the VA Insurance Program. See the statutory provisionscited in "Authority for maintenance of the system."

1. The record of an individual who is covered by a system of records may be disclosed to a Memberof Congress, or a staff person acting for the Member, when the Member or staff person requests therecord on behalf of and at the written request of the individual.

2. Disclosure may be made to the National Archives and Records Administration and the GeneralServices Administration in records management inspections conducted under authority of title 44U.S.C.

3. VA may disclose information from this system of records to the Department of Justice (DoJ),either on VA's initiative or in response to DoJ's request for the information, after either VA orDoJ determines that such information is relevant to DoJ's representation of the United States or anyof its components in legal proceedings before a court or adjudicative body, provided that, in eachcase, the agency also determines prior to disclosure that release of the records to DoJ is a use ofthe information contained in the records that is compatible with the purpose for which VA collectedthe records. VA, on its own initiative, may disclose records in this system of records in legalproceedings before a court or administrative body after determining that the disclosure of therecords to the court or administrative body is a use of the information contained in the recordsthat is compatible with the purpose for which VA collected the records.

4. Disclosure of relevant information may be made to individuals, organizations, private orpublic agencies, or other entities with whom VA has a contract or agreement or where there is asubcontract to perform such services as VA may deem practicable for the purposes of lawsadministered by VA, in order for the contractor or subcontractor to perform the services of thecontract or agreement.

5. VA may disclose on its own initiative any information in the system, except the names and homeaddresses of veterans, members of the uniformed services, and their dependents, that is relevant toa suspected or reasonably imminent violation of the law whether civil, criminal, or regulatory innature and whether arising by general or program statute or by regulation, rule, or order issuedpursuant thereto, to a Federal, State, local, Tribal, or foreign agency charged with theresponsibility of investigating or prosecuting such violation, or charged with enforcing orimplementing the statute, regulation, rule, or order. VA may also disclose on its own initiative thenames and addresses of veterans, members of the uniformed services, and their dependents to aFederal agency charged with the responsibility of investigating or prosecuting civil, criminal, orregulatory violations of law, or charged with enforcing or implementing the statute, regulation, ororder issued pursuant thereto.

6. Disclosure to other Federal agencies may be made to assist such agencies in preventing anddetecting possible fraud or abuse by individuals in their operations and programs.

7. VA may, on its own initiative, disclose any information or records to appropriate agencies,entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality ofinformation in the system of records has been compromised; (2) the Department has determined that asa result of the suspected or confirmed compromise, there is a risk of embarrassment or harm to thereputations of the record subjects, harm to economic or property interests, identity theft or fraud,or harm to the security, confidentiality, or integrity of this system or other systems or programs(whether maintained by the Department or another agency or entity) that rely upon the potentiallycompromised information; and (3) the disclosure is to agencies, entities, or persons whom VAdetermines are reasonably necessary to assist or carry out the Department's efforts to respond tothe suspected or confirmed compromise and prevent, minimize, or remedy such harm. This routine usepermits disclosures by the Department to respond to a suspected or confirmed data breach, includingthe conduct of any risk analysis or provision of credit protection services as provided in 38 U.S.C.5724, as the terms are defined in 38 U.S.C. 5727.

8. Any information in this system may be disclosed to a Federal agency, upon its officialrequest, to the extent that it is relevant and necessary to that agency's decision regarding: Thehiring, retention or transfer of an employee; the issuance of a security clearance, the letting of acontract, or the issuance or continuance of a license, grant or other benefit given by that agency.However, in accordance with an agreement with the U.S. Postal Service, disclosures to the U.S.Postal Service for decisions concerning the employment of veterans will only be made with theveteran's prior written consent.

9. Any information in this system may be disclosed to a State or local agency, upon its officialrequest, to the extent that it is relevant and necessary to that agency's decision on: The hiring,transfer or retention of an employee, the issuance of a security clearance, the letting of acontract, or the issuance or continuance of a license, grant or other benefit by that agency;provided, that if the information pertains to a veteran or member of the uniformed services, thename and/or address of the veteran or member of the uniformed services will not be disclosed unlessthe name and address is provided first by the requesting State or local agency.

10. Any information in this system may be disclosed to a Federal, State or local agencymaintaining civil or criminal violation records, or other pertinent information such as prioremployment history, prior Federal employment background investigations, and personal or educationalbackground at the request of the veteran or member of the uniformed services in order for VA toobtain information relevant to the hiring, transfer or retention of an employee, the letting of acontract, the granting of a security clearance, or the issuance of a grant or other benefit.

11. Any information in this system may be disclosed to a Federal agency, except for the name andaddress of a veteran or member of the uniformed services, in order for VA to obtain informationrelevant to the issuance of a benefit under title 38 U.S.C. The name and address of a veteran ormember of the uniformed services may be disclosed to a Federal agency under this routine use if theyare required by the Federal agency to respond to VA inquiry.

12. Except for beneficiary and option designations, any information in this system including thename and address of a veteran or member of the uniformed services may be disclosed to any nonprofitorganization if the release is directly connected with the conduct of programs and the utilizationof benefits under title 38 U.S.C. (such disclosures include computerized lists of names andaddresses).

13. Except for medical information and beneficiary and option designations, any informationincluding insurance contract information (e.g., name, address, status of the account,dividends paid, cash value, and policy loans) may be disclosed at the request of a veteran or memberof the uniformed services to an attorney acting under a declaration of representation, a VA-approvedclaims agent, an insurance agency, a trust officer, or to employees or members of an accreditedservice organization, so that these individuals or organizations can aid veterans or members of theuniformed services in the preparation, presentation, prosecution of claims under the lawsadministered by VA. The name and address of a veteran or member of the uniformed services will not,however, be disclosed to these individuals under this routine use if the veteran or member of theuniformed services has not requested the assistance of an accredited service organization, claimsagent, trust officer, or an attorney.

14. The name, address, insurance account information of an insured veteran or member of theuniformed services, their beneficiary(ies), legal representatives, or designated payee(s), and theamount of payment may be disclosed to the Treasury Department, upon its official request, in orderfor the Treasury Department to make payment of dividends, policy loans, cash surrenders, maturingendowments, insurance refunds, issue checks and perform check tracer activities for the veteran ormember of the uniformed services, beneficiary(ies), legal representative or designated payee(s).

15. The name and address of an insured veteran or member of the uniformed services, date andamount of payments made to VA, including specific status of each policy (e.g., premiums paidin, dividends paid out, cash and loan values) may be disclosed to the Internal Revenue Service(IRS), upon its official request, in order for the IRS to collect tax liens by withholding insurancepayments to satisfy unpaid taxes. This purpose is consistent with title 26 of the United StatesCode, section 7602.

16. The name, address, social security number, date of discharge from the military, medicalinformation concerning the grounds for total disability or the nature of an injury or illness, anddependency or beneficiary related information of a member of the uniformed services or veteran maybe disclosed to the Office of Servicemembers' Group Life Insurance (OSGLI) at the request of amember of the uniformed services or veteran in order to aid OSGLI in the verification of suchinformation for the purpose of issuance and maintenance of insurance policies provided to members ofthe uniformed services or veterans participating in the Servicemembers' Group Life Insurance (SGLI)program and/or Veterans' Group Life Insurance (VGLI) program and to pay insurance benefits underthese programs.

17. The name, address, and other identifying information such as a social security number or amilitary service number may be disclosed to the Department of Defense (Army, Air Force, Navy, MarineCorps); the Coast Guard of the Department of Homeland Security; the Commissioned Officers Corps ofthe U.S. Public Health Service; and the Commissioned Officers Corps of the National Oceanic andAtmospheric Administration (NOAA) of the Department of Commerce; this disclosure may be made upontheir official request, for use in order for these departments to establish and maintain allotmentsfrom active and retired service pay for VA insurance premiums and loan repayments.

18. The face amount and cash and/or loan value of an insurance policy, verification of anexisting insurance policy, and the name and address of an insured veteran or member of the uniformedservices may be disclosed at the request of the veteran or member of the uniformed services to aFederal, State, or local agency, in order for these agencies to assist a veteran or member of theuniformed services applying for Medicaid, Medicare, nursing home admittance, welfare benefits, orother benefits provided by the requesting agency to the extent that the information is relevant andnecessary to the agency's decision regarding benefits.

19. The name and address of a veteran or member of the uniformed services and military serviceinformation (e.g., dates of service, branch of service) may be disclosed to the Armed ForcesInstitute of Pathology (AFIP), upon its official request, in order for the AFIP to conduct researchfor specified official purposes.

20. The name(s) and address(es) of a veteran or member of the uniformed services may be disclosedto another Federal agency or to a contractor of that agency, at the written request of the head ofthat agency or designee of the head of that agency for the purpose of conducting government researchnecessary to accomplish a statutory purpose of that agency.

21. Any information in this system, including the nature and amount of a financial obligation,may be disclosed to a debtor's employing agency or commanding officer, upon its official request, asa routine use in order to assist VA in the collection of unpaid financial obligations owed to VA sothat the debtor-employee may be counseled by his or her Federal employer or commanding officer. Thispurpose is consistent with 5 U.S.C. 5514, 31 U.S.C. 3701-3702, and 3711-3718.

22. Any information in this system, including available identifying data regarding the debtor,such as the name of the debtor, last known address of the debtor, name of the debtor's spouse,social security account number of the debtor, VA insurance number, VA loan number, VA file number,place of birth and date of birth of the debtor, name and address of the debtor's employer or firmand dates of employment, may be disclosed to other Federal agencies, State probate courts, Statedrivers license bureaus, and State automobile title and license bureaus as a routine use in order toobtain current address, locator and credit report assistance in the collection of unpaid financialobligations owed the United States. This purpose is consistent with the Federal Claims CollectionAct of 1966 (Pub. L. 89-508) and subsequent amendments, and 31 United States Codes 3701-3702 and 3711-3718.

23. Any information concerning the veteran's or uniformed services member's indebtedness to theUnited States by virtue of a person's participation in a benefits program administered by VA,including personal information obtained from other Federal agencies through computer matchingprograms, may be disclosed to any third party, except consumer reporting agencies, in connectionwith any proceeding for the collection of an amount owed to the United States. Purposes of thesedisclosures may be to (a) assist VA in collection of title 38 benefit overpayments, overdueindebtedness, and or costs of services provided individuals not entitled to such services, and (b)initiate legal actions for prosecuting individuals who willfully or fraudulently obtain title 38benefits without entitlement. This disclosure is consistent with 31 U.S.C. 3701-3702, 3711-3718; and 38 U.S.C. 5701(b)(6).

24. The name and address of a veteran or member of the uniformed services, other information asis reasonably necessary to identify such veteran or member of the uniformed services, includingpersonal information obtained from other Federal agencies through computer matching programs, andany information concerning the veteran's or uniformed services member's indebtedness to the UnitedStates by virtue of the person's participation in a benefits program administered by VA may bedisclosed to a consumer reporting agency for purposes of assisting in the collection of suchindebtedness, provided that the provisions of 31 U.S.C. 3701-3702 and 3711-3718 and 38U.S.C 5701(g)(4) have been met.

25. Any information in this system such as notice of renewal, reinstatement, premium due, lapseactions, miscellaneous insurance instructions, disposition of dividends, policy loans, and transferof records may be disclosed to VA fiduciaries, court-appointed guardians/conservators, powers ofattorney, or military trustees of incompetent veterans or members of the uniformed services in orderto advise VA fiduciaries, court-appointed guardians/conservators, powers of attorney, or militarytrustees of current actions to be taken in connection with ownership of U.S. government lifeinsurance policies and to enable them to properly perform their duties as fiduciaries or guardians,powers of attorney, or military trustees.

26. Any information in this system of records may be disclosed, in the course of presentingevidence in or to a court, magistrate, administrative tribunal, or grand jury, including disclosuresto opposing counsel in the course of such proceedings or in settlement negotiations.

27. Identifying information, except for the name and address of a veteran or member of theuniformed services, may be disclosed to a Federal, State, County or Municipal agency for the purposeof conducting computer matches to obtain information to validate the entitlement of a veteran ormember of the uniformed services who is receiving or has received government insurance benefitsunder title 38 of the United States Code. The name and address of a veteran or member of theuniformed services may also be disclosed to a Federal agency under this routine use if they arerequired by the Federal agency to respond to the VA inquiry.

Storage:

Records are stored in two computerized systems called Veterans Insurance Claims Tracking andResponse System (VICTARS), and the Insurance Terminal System (ITS). VICTARS utilizes imaging andelectronic technology to store paper documents, including applications and correspondence, and itrecords all processing related activities involving insurance policies, disability outreachservices, and Web site self-service and "Autoform" access.

The Insurance Terminal System (ITS) provides direct access to insurance records relative toclaims processing via computer monitors. Both VICTARS and ITS store and retrieve all information inthe insurance records system through the local area network (LAN) maintained through the VAInformation Technology Center (VA ITC) at the Philadelphia VA Regional Office and Insurance Center.

"Freedom Enterprise" creates recordings of incoming phone calls received by insurancepersonnel regarding insurance policy related issues and stores the call as part of the LANmaintained through the VA ITC.

Back-up VA insurance records are stored by Iron Mountain Off-Site Data in a secured area. (Thecomplete address is provided in Appendix 1 at the end of this document.)

Inactive records are also stored on microfilm, microfiche, disks, Central Office (CO) indexcards, premium record cards in hardcopy folders, on computer lists, and on punch cards, which arekept in locked files and secured areas.

All hardcopy and electronically stored insurance records are retrievable by the governmentinsurance file number, VA file number, policyholder's name, social security number, or date ofbirth.

Information input through the VA Insurance Web site's self-service portal relative to loanapplications is retrievable by the use of unique personal identification numbers (PINs), passwords,and an insurance file number. Approved encryption technology is used to protect personalinformation.

Incomplete Service-Disabled Veterans Insurance (S-DVI) applications are retrievable on theVA Insurance Web site through the "Autoform" program with the use of a personalpassword, social security number, and date of birth of the veteran. (The completed S-DVIapplication becomes part of the VICTARS storage system.) Approved encryption technology is used toprotect personal information.

The "Interactive Voice Response (IVR)" system permits veterans to access audibleinformation about their insurance records which is stored by the VA Insurance Program's LAN viatouch-tone telephone technology utilizing the VA Insurance file number.

1. PHYSICAL SECURITY:

a. All VA facilities are protected by the Federal Protective Service or other security personnel.All Insurance files and processing areas are restricted to authorized personnel on a need-to-knowbasis. Areas containing paper and computerized records are protected by a sprinkler system. Paperrecords pertaining to employees and public figures, or otherwise sensitive files, are stored inlocked files. Microfilm records and computerized disk (CD) back-up files of Collections (the paymentprocessing unit) activities are stored in locked, fireproof, humidity-controlled vaults at the VARegional Office and Insurance Center. Automated records which are not in use by the VA ITC arestored in locked, secured areas at Iron Mountain Off-Site Data Center. (The complete address of thefacility is available in Appendix 1 at the end of this document.)

b. Access to the VA ITC and Collections (the payment processing unit) is restricted to VA ITC andCollections employees, custodial personnel, and Federal Protective Service or other securitypersonnel. Access to VA ITC and Collections is restricted to authorized personnel and is secured byelectronic locking devices. All other persons gaining access to computer rooms and the CollectionsUnit are escorted by an individual with authorized access.

c. Access to insurance records at the Philadelphia VA Regional Office and Insurance Centerthrough computerized storage systems, including VICTARS, ITS, "Freedom Enterprise", andthe VA ITC is protected by password access, magnetic access card readers, and audible alarms.Electronic keyboard locks are activated upon security errors. Video surveillance is also provided insecured processing and computer protected areas, such as Claims, Collections, and VA ITC. AnInformation Security Officer is assigned responsibility for privacy-security measures, includingreview of violations logs and local control and distribution of passwords.

2. SYSTEM SECURITY:

a. In the VA ITC, identification of computerized tapes and disks containing data is enforcedusing automated labeling techniques. Access to computer programs is controlled at the Operationslevel.

b. The Veterans Insurance Claims Tracking and Response System (VICTARS), the Insurance TerminalSystem (ITS), and "Freedom Enterprise" utilizes the VA Insurance Program's LAN as thestorage and retrieval conduit which provides automated recognition of authorized users and theirrespective access levels and restrictions through the use of passwords. Passwords are changedperiodically and are restricted to authorized individuals on a need-to-know basis for system accessor security purposes.

c. Back-up insurance records and VA ITC data records are stored in a secured site by IronMountain Off-Site Data. (The address of the facility is listed in Appendix 1 at the end of thisdocument.)

d. The VA Insurance Web site self-service pages, including its "Autoform"application, which is used by veterans, their legal representatives, and payees is only accessiblewith the use of personal identifiers consisting of personal identification numbers (PINs),passwords, file numbers, loan numbers, social security number, and date of birth. The access portalsutilize LAN based encryption technology and firewalls to protect personal data.

e. The "Interactive Voice Response" (IVR) system, which is protected as part of theVA Insurance Program's LAN, permits veterans to listen to information from their insurance recordsvia touch-tone telephone technology which utilizes the VA Insurance file number to access therecord.

f. Data exchange by e-mail within the agency or between other Federal agencies is done by meansof dedicated communication lines utilizing approved encryption technology.

Hardcopy records are retained and disposed of in accordance with disposition authorizationapproved by the Archivist of the United States.

VICTARS, the primary records storage and retrieval system for the Insurance Program maintainsimaged insurance records indefinitely through the VA Insurance Program's LAN. Hardcopy recordsimaged into VICTARS are stored for 31 days prior to destruction. Original copies of imagedbeneficiary designation documents are stored indefinitely at the NARA Mid Atlantic Regional Center.(The complete address is provided in Appendix I at the end of this document.) Computerized recordsaccessible through ITS are also maintained indefinitely through the VA Insurance Program's LAN.

Back-up VA ITC archive records are stored on tape for 1 year prior to being erased or writtenover.

Records in the "Freedom Enterprise" system which records incoming phone callsregarding insurance policies are maintained for 1 year and purged 13 months after the call.

Director (00), VA Regional Office and Insurance Center, 5000 Wissahickon Avenue, P.O. Box 8079,Philadelphia, PA 19101.

Any individual who wishes to determine whether a record is being maintained in this system underhis or her name or other personal identifier, or who wants to determine the contents of such record,or has a routine inquiry concerning the status of his or her insurance under this system may contactthe VA Regional Office and Insurance Center in Philadelphia, Pennsylvania at (215) 381-3029.Requests concerning the specific content of a record must be made in writing or made in person tothe VA Regional Office and Insurance Center in Philadelphia, Pennsylvania. The inquirer shouldprovide the full name of the veteran or member of the uniformed services, their insurance filenumber or VA claim number or social security number, the date of birth of the veteran or member ofthe uniformed services, and reasonably identify the benefit or system of records involved. If theinsurance file number or any of the other identifiers noted above are not available, the servicenumber, and/or location of insurance records that will aid VA personnel in locating the officialinsurance records should be provided. (Address locations of records storage facilities for thissystem are listed in Appendix 1 at the end of this document.)

Individuals desiring access to, and contesting of, VA records and related procedures should writeto the VA Regional Office and Insurance Center at 5000 Wissahickon Avenue, P.O. Box 8079,Philadelphia, Pennsylvania 19101.

(See Records access procedures above.)

The veteran, member of the uniformed services, or someone acting on their behalf; the uniformedservices, other Federal agencies, including the Department of Defense (DoD); Social SecurityAdministration (SSA); U.S. Treasury Department; Office of Servicemembers' Group Life Insurance(OSGLI); State and local agencies; Federal, State, and local courts; VA records; VA and privatephysicians; VA and private medical facilities; accredited veterans service organizations and otherorganizations aiding veterans and members of the uniformed services; VA-approved claims agents; VAfiduciaries; court-appointed guardians/conservators, powers of attorney, and military trustees;financial institutions; beneficiaries; commercial insurance companies; undertakers; lendinginstitutions holding a veteran's or uniformed services member's mortgage; VA Loan Guaranty records;contractors remodeling or enlarging or adding construction to existing homes; relatives and otherinterested persons; Westlaw and InfoUSA; Inquiry Routing & Information System (IRIS) (maintainedunder System of Records "151VA005N" by the Office of Information & Technology); andthe general public.

Appendix I: Address Locations of VA Insurance Records Facilities

1. VA Regional Office and Insurance Center, 5000 Wissahickon Avenue, P.O. Box 8079,Philadelphia, PA 19101.

2. Iron Mountain Offsite Data, 1397 Glenlake Avenue, Ilasca, IL 60143.

3. NARA Mid Atlantic Region (Northeast Philadelphia), 14700 Townsend Road, Philadelphia, PA19154.

4. NARA Great Lakes Region (Dayton Kingsridge), 8801 Kingsridge Drive, Miamisburg, OH 45458.

5. NARA Central Plains Region (Lee's Summit), 200 Space Center Drive, Lee's Summit, MO 64064.

6. NARA Central Plains Region (Lenexa), 17501 West 98th Street, Suite31-50, Lenexa, KS 66219.

7. NARA Great Lakes Region (Chicago), 7358 South Pulaski Road, Chicago, IL 60629.

8. NARA Northeast Region (Pittsfield), 10 Conte Drive, Pittsfield, MA 01210.

9. Office of Servicemembers' Group Life Insurance, 80 Livingston Avenue,Roseland, NJ 07068.

37VA27VBeneficiary Fiduciary Field System (BFFS)--VA.

Records are maintained at the Department of Veterans Affairs (VA) fiduciary hub that has jurisdiction over the geographical area in which the VA beneficiary resides, and the Austin Data Processing Center in Austin, Texas. The BFFS system and associated electronic records are maintained at a private Federal hosting facility. Addresses of VA fiduciary hubs and the Data Processing Center are listed in VA Appendix 1.

Documents and information pertaining to program issues and categories of individuals covered by the system are stored in an electronic record repository.

The following categories of individuals are covered by this system:

1. VA beneficiaries (i.e., a veteran or a non-veteran adult who receives VA monetary benefits, lacks the mental capacity to manage his or her own financial affairs regarding disbursement of funds without limitation, and is either rated incapable of managing his or her financial affairs or adjudged to be under legal disability by a court of competent jurisdiction; or a child who has not reached majority under State law and receives VA monetary benefits).

2. Current, former, and prospective VA-appointed fiduciaries (i.e., a VA Federal fiduciary appointed by VA to serve as fiduciary of VA monetary benefits for a VA beneficiary determined unable to manage his or her financial affairs; or a person or legal entity appointed by a State or foreign court to supervise the person and/or payee

of a VA beneficiary adjudged to be under a legal disability). The statutory title of a court-appointed fiduciary may vary from State to State.

3. A chief officer of a hospital, domiciliary, institutional or nursing home care facility where a beneficiary, who VA has determined is unable to manage his or her financial affairs, is receiving care and who has contracted to use the veteran's VA funds in a specific manner.

4. Supervised Direct Payment (SDP) (i.e., an adult beneficiary in the fiduciary program who manages his or her VA benefits with limited and temporary supervision based upon a field examination and subsequent to determination by the hub manager pertaining to benefits eligibility and other issues; or, to develop evidence for further investigations of potential criminal issues).

5. Physicians named in treatment records and financial managers or attorneys who help disperse funds for VA beneficiaries deemed unable to manage those funds.

The records in the electronic fiduciary folder are the primary records in this system. Social Security Administration (SSA) derived records, as needed, are also contained in this system. These records may contain the following types of information:

1. Field examination reports (i.e., VA Form 27-4716a or 27-3190, Field Examination Request and Report, which contains a VA beneficiary's name, address, Social Security number, VA file number, an assessment of the beneficiary's ability to handle VA and non-VA funds, description of family relationships, economic and social adjustment information, information on the beneficiary’s activities, and the name, address, and assessment of the performance of a VA-appointed fiduciary).

2. Correspondence from and to a VA beneficiary, a VA-appointed fiduciary, and other interested third parties.

3. Medical records (i.e., medical and social work reports generated in VA, State, local, or private medical treatment facilities or private physicians' offices indicating the medical history of a VA beneficiary, including diagnosis, treatment and nature of any physical or mental disability).

4. Financial records (e.g., accountings regarding a fiduciary's management of a beneficiary's income, investments, and accumulated funds, amount of monthly benefits received, amounts charged for fees by the fiduciary, certificates of balance on accounts from financial institutions, and withdrawal agreements between VA, financial institutions, and the fiduciary).

5. Court documents (e.g., petitions, court orders, letters of guardianship, inventories of assets, and depositions).

6. Agreements to serve as a VA Federal fiduciary.

7. Information pertaining to individuals, including companies and other entities, who previously served as a VA-appointed fiduciary.

8. Information related to the qualification and appointment of individuals, including companies and other entities, considered by VA for appointment as a fiduciary.

9. Photographs of people (beneficiaries who VA has determined are unable to manage their financial affairs, fiduciaries, and other persons who are the subject of a VA investigation), places, and things.

10. Fingerprint records.

11. SSA records containing information about the type and amount of SSA benefits paid to beneficiaries who are eligible to receive benefits under both VA and SSA eligibility criteria, records containing information developed by SSA about SSA beneficiaries who are in need of representative payees, accountings provided to SSA, and records containing information about SSA representative payees. Also contained in this system are copies of non-fiduciary program investigation records. These records are reports of field examinations or investigations performed at the request of any organizational element of VA about any subject under the jurisdiction of VA other than a fiduciary issue. In addition to copies of the reports, records may include copies of exhibits or attachments such as photographs of people, places, and things; sworn statements; legal documents involving loan guaranty transactions, bankruptcy, and debts owed to VA; accident reports; birth, death, and divorce records; certification of search for vital statistics documents; beneficiary's financial statements and tax records; immigration information; and newspaper clippings.

Section 501(a), (b), and chapter 55 of Title 38, United States Code.

This system will collect a limited amount of personally identifiable information to provide authorized individuals access to or interaction with VA. The information collected by the system will include: Name, mailing address, Social Security number, medical record information, and financial information. The system also enables VA to maintain the name, mailing address, Social Security or tax identification number, and credit and criminal histories of individuals who are currently VA-appointed fiduciaries, who previously served as VA-appointed fiduciaries, or who were considered for service as VA-appointed fiduciaries, for the purpose of qualifying the individual for service as a fiduciary and providing oversight of fiduciaries. See the statutory provisions cited in ‘‘Authority for maintenance of the system.’’ VA gathers or creates these records in order to enable it to administer these statutory benefits programs.

1. The record of an individual who is covered by this system may be disclosed to a member of Congress or staff person acting for the member when the member or staff person requests the record on behalf of and at the request of that individual.

2. Any information in this system, except for the name and address of a veteran, which is relevant to a suspected violation or reasonably imminent violation of law, whether civil, criminal, or regulatory in nature and whether arising by general or program statute or by regulation, rule, or order issued pursuant thereto, may be disclosed to a Federal, State, local, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, rule, regulation, or order issued pursuant thereto, at the initiative of VA.

3. The name and address of a veteran, which is relevant to a suspected violation or reasonably imminent violation of law, whether civil, criminal, or regulatory in nature and whether arising by general or program statute or by regulation, rule, or order issued pursuant thereto, may be disclosed to a Federal agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule, or order issued pursuant thereto, in response to its official request, when that information is for law enforcement investigation purposes, and such request is in writing and otherwise complies with subsection (b)(7) of the Privacy Act.

4. The name and address of a veteran, which is relevant to a suspected violation or reasonably imminent violation of law concerning public health or safety, whether civil, criminal or regulatory in nature and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, may be disclosed to any foreign, State, or local governmental agency or instrumentality charged under applicable law with the protection of the public health or safety, if a qualified representative of such organization, agency or instrumentality has made a written request that such name and address be provided for a purpose authorized by law, and, if the information is sought for law enforcement investigation purposes, and the request otherwise complies with subsection (b)(7) of the Privacy Act.

5. The name and address of a veteran may be disclosed to any nonprofit organization if the release is directly connected with the conduct of programs and the utilization of benefits under title 38 (such disclosures include computerized lists of names and addresses).

6. Any information in this system, including name, address, Social Security number, VA file number, medical records, financial records, and field examination reports of a VA beneficiary, and the name, address, and information regarding the activities of a VA-appointed fiduciary or beneficiary may be disclosed at the request of a VA beneficiary or fiduciary to a Federal, State, or local agency in order for VA to obtain information relevant to a VA decision concerning the payment and usage of funds payable by VA on behalf of a beneficiary, or to enable VA to assist a beneficiary or VA-appointed fiduciary in obtaining the maximum amount of benefits for a VA beneficiary from a Federal, State, or local agency.

7. Any information in this system, including name, address, Social Security number, VA file number, medical records, financial records, and field examination reports of a VA beneficiary who is in receipt of VA and SSA benefits concurrently, and the name, address, and information regarding the activities of a VA-supervised fiduciary may be disclosed to a representative of the SSA to the extent necessary for the operation of a VA program, or to the extent needed as indicated by such representative.

8. The name and address of a VA beneficiary, the VA rating that indicates the beneficiary is unable to manage his or her financial affairs, and the field examination report upon which the rating was based may be disclosed to a Federal agency, upon its official request, in order for that agency to make decisions on such matters as competency and dependency in connection with eligibility for that agency's benefits. This information may also be disclosed to a State or local agency, upon its official request, in order for that agency to make decisions on such matters as competency and dependency in connection with eligibility for that agency's benefits, if the information pertains to a VA beneficiary who is not a veteran, or if the name and address of the veteran is provided beforehand.

9. Any information in this system, including medical records, financial records, field examination reports, correspondence and court documents may be disclosed in the course of presenting evidence to a court, magistrate or administrative tribunal in matters of guardianship, inquests and commitments, and to probation and parole officers in connection with court required duties.

10. Only so much information, including information in VA records obtained from the SSA, and the name and address of a VA beneficiary, fiduciary, or other person under investigation, as is necessary to obtain a coherent and informed response may be released to a third party who may have information bearing on an issue under VA investigation.

11. Any information in this system may be disclosed to a VA-appointed fiduciary in order for that fiduciary to perform his or her duties, provided this information will only be released when the disclosure is for the benefit of the beneficiary. Any information in this system may also be disclosed to a proposed fiduciary in order for the fiduciary to make an informed decision with regard to accepting fiduciary responsibility for a VA beneficiary.

12. Any information in this system, including medical records, correspondence records, financial records, field examination reports, and court documents may be disclosed to an attorney employed by the beneficiary, or to a spouse, relative, next friend, or to a guardian ad litem representing the interests of the beneficiary, provided the name and address of the beneficiary is given beforehand and the disclosure is for the benefit of the beneficiary, and the release is authorized by 38 U.S.C. 7332, if applicable. Records subject to 38 U.S.C. 7332 contain information on medical treatment for drug abuse, alcoholism, sickle cell anemia, and HIV.

13. Any information in this system may be disclosed to the Department of Justice and to U.S. Attorneys for litigation involving the United States and to Federal agencies upon their official request in connection with review of administrative tort claims filed under the Federal Tort Claims Act, 28 U.S.C. 2672, as well as other claims.

14. Any information in this system including available identifying information regarding the debtor, such as the name of the debtor, last known address of the debtor, name of debtor's spouse, Social Security number, VA insurance number, VA file number, place of birth and date of birth of debtor, name and address of debtor's employer or firm, and dates of employment may be disclosed to other Federal agencies, State probate courts, State driver’s license bureaus, State automobile title and license bureaus, and the General Accounting Office in order to obtain current address, locator, and credit report assistance in the collection of unpaid financial obligations owed the United States. The purpose is consistent with the Federal Claims Collection Act of 1966 and 38 U.S.C. 5701(b)(6).

15. Any information in this system relating to the adjudication of a VA beneficiary’s ability to manage his or her VA benefits, either by a court of competent jurisdiction or by VA, may be disclosed to a lender or prospective lender participating in the VA Loan Guaranty Program who is extending credit or proposing to extend credit on behalf of a veteran for VA to protect veterans in this category from entering into unsound financial transactions which might deplete the resources of the veteran and to protect the interest of the Government giving credit assistance to a veteran.

16. VA may disclose information from this system of records to the Department of Justice (DoJ), either on VA’s initiative or in response to DoJ’s request for the information, after either VA or DoJ determines that such information is relevant to DoJ’s representation of the United States or any of its components in legal proceedings before a court or adjudicative body, provided that, in each case, the agency also determines prior to disclosure that release of the records to DoJ is a use of the information contained in the records that is compatible with the purpose for which VA collected the records. VA, on its own initiative, may disclose records in this system of records in legal proceedings before a court or administrative body after determining that the disclosure of records to the court or administrative body is a use of the information contained in the records that is compatible with the purpose for which VA collected the records.

17. Disclosure of relevant information may be made to individuals, organizations, public or private agencies, or other entities with whom VA has a contract or agreement or where there is a subcontract to perform such services as VA may deem practicable for the purposes of laws administered by VA, in order for the contractor or subcontractor to perform the services of the contract or agreement.

18. VA may disclose on its own initiative any information in this system, except the names and mailing addresses of veterans and their dependents, that is relevant to a suspected violation or reasonably imminent violation of law, whether civil, criminal, or regulatory in nature, and whether arising by general or program statute or by regulation, rule, or order issued pursuant thereto to a Federal, State, local, Tribal, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule, or order.

19. Disclosure to other Federal agencies may be made to assist such agencies in preventing and detecting possible fraud or abuse by individuals in their operations and programs.

20. VA may on its own initiative, disclose any information or records to appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality of information in the system of records has been compromised; (2) VA has determined that as a result of the suspected or confirmed compromise, there is a risk of embarrassment or harm to the reputations of the record subjects, harm to the economic or property interests, identity theft or fraud, or harm to the programs (whether maintained by VA or another agency or entity) that rely upon the potentially compromised information; and (3) the disclosure is to agencies, entities, or persons whom VA determines are reasonably necessary to assist or carry out VA’s efforts to respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm. This routine use permits disclosures by VA to respond to a suspected or confirmed data breach, including the conduct of any risk analysis or provision of credit protection services as provided in 38 U.S.C. 5724, as the terms are defined in 38 U.S.C. 5727.

21. The name and mailing address of a VA beneficiary, and other information as is reasonably necessary to identify such a beneficiary, who has been adjudicated as incapable of managing his or her financial affairs under 38 CFR 3.353, may be provided to the Attorney General of the United States or his/her designee, for use by DoJ in the National Instant Criminal Background Check System mandated by the Brady Handgun Violence Prevention Act, Public Law 103-59.

22. The name, mailing address, and any other information obtained by VA pertaining to the qualification of an individual seeking appointment as a VA fiduciary may be released to the beneficiary or his or her accredited representative or court-appointed guardian for the purpose of notifying the beneficiary of the reasons for selection or non-selection of the individual.

23. The name, mailing address, and any other information obtained by VA pertaining to the allegation, investigation, determination of misuse by a fiduciary, or determination of negligence on the part of VA may be released to the beneficiary or his or her accredited representative or court-appointed guardian for the purpose of notifying the beneficiary of the reasons for VA’s decision regarding misuse.

Storage:

VA electronically maintains fiduciary program beneficiary and fiduciary information in electronic fiduciary folders in BFFS at the VA Data Processing Center in Austin, Texas. Non-fiduciary program investigations and related information are maintained on paper documents and stored at the fiduciary hubs and at VA Central Office.

Records (or information contained in records) are also maintained in electronic file folders (e.g., Virtual VA). Such information may be accessed through data telecommunication terminal systems designated for the Benefits Delivery Network (BDN), Virtual VA, and Veterans Service Network (VETSNET). BDN, Virtual VA, and VETSNET terminal locations include VA Central Office, regional offices, VA health care facilities, Veterans Integrated Service Networks, Department of Defense Finance and Accounting Service Centers, and the U.S. Coast Guard Pay and Personnel Center. Remote online access is also made available to authorized remote sites and claimants’ representatives, to include VA-accredited representatives of VA-recognized veterans service organizations, and VA-accredited attorneys and claims agents. A VA claimant must execute a prior written consent or a power of attorney authorizing access to his or her claims records before VA will allow the representative to have access to the claimant’s automated claims records. Representatives may use the access solely for the purpose of assisting an individual claimant whose records are accessed in a claim for benefits administered by VA. Information relating to receivable accounts owed to VA, designated the Centralized Accounts Receivable System (CARS), is maintained on magnetic tape, microfiche and microfilm. CARS is accessed through a data telecommunications terminal system at St. Paul, Minnesota.

Paper documents and automated storage media are indexed by name and file number of VA beneficiary or other individual.

1. Historical individual case folder and computer lists are generally kept in steel cabinets when not in use. The cabinets are located in areas which are locked after work hours. Access to these records is restricted to authorized VA personnel on a "need to know" basis.

2. Access to the computer rooms within the regional office with jurisdiction over fiduciary hubs is generally limited by appropriate locking devices and restricted to authorized VA employees and vendor personnel. Automatic Data Processing peripheral devices are generally placed in secure areas (areas that are locked or have limited access) or are otherwise protected. Information in the BFFS may be accessed by authorized VA employees. Access to file information is controlled at two levels; the system recognizes authorized employees by a series of individually unique passwords/codes, and the employees are limited to only the information in the file which is needed in the performance of their official duties.

3. Access to the VA data processing center is generally restricted to center employees, custodial personnel, Federal Protective Service, and other security personnel. Access to the computer rooms is restricted to authorized operational personnel through electronic locking devices. All other persons gaining access to the computer rooms are escorted.

4. Access to records in VA Central Office is only authorized to VA personnel on a "need to know" basis. Records are maintained in manned rooms during working hours. During non-working hours, there is limited access to the building with visitor control by security personnel.

Paper documents received are scanned into VA’s electronic document repository and subsequently destroyed after 90 days. Electronic records are not purged.

Director, Pension and Fiduciary Service (21PF), VA Central Office, Washington, DC 20420.

Any individual who wishes to determine whether a record is being maintained in this system under his or her name or other personal identifier, or wants to determine the content of such records, should submit a written request or apply in person to the nearest VA regional office or center. Addresses for VA regional offices and centers may be found in VA Appendix 1. All inquiries must reasonably identify the type of records involved, e.g., fiduciary file. Inquiries should include the individual's full name, VA file number, and return address. If a VA file number is not available, then as much of the following information as possible should be forwarded: Full name, branch of service, dates of service, service numbers, Social Security number, and date of birth.

Individuals seeking information regarding access to or contesting VA records in this system may write, call, or visit the nearest VA regional office or center.

See records access procedures above.

VA beneficiary, VA beneficiary's dependents, VA-appointed fiduciaries, individuals who were previously VA-appointed fiduciaries, individuals who VA considered for service as a VA-appointed fiduciary but did not select, field examiners, legal instrument examiners, fiduciary program personnel, third parties, other Federal, State, and local agencies, and VA records.

41VA41 Veterans and Dependents National Cemetery Gravesite Reservation Records-VA

Unclassified

Records are maintained at the National Cemetery Administration (41B), VA Central Office, Washington DC 20420.

Lisa Pozzebon, Executive Director of Cemetery Operations (41A), National Cemetery Administration, VA Central Office, 810 Vermont Avenue, NW, Washington, DC 20420, telephone (202) 461-9340.

Title 38 U.S.C., Section 2402.

The purpose for which the records are used will include but will not be limited to the provision of VA burial and memorial benefits; provision of information about VA burial and memorial benefits, including specific claims; determination of eligibility for burial in a VA national cemetery; disclosure of military service information upon request from VA-funded State and Tribal Veterans cemeteries; coordination of committal services and interment upon request of families, funeral homes, and others of eligible decedents at VA national cemeteries; investigation of potential bars to benefits for an otherwise eligible individual.

The records contain information on Veterans, family members of Veterans, Members of the Armed Forces (Service members), family members of Service members, Reservists and Retirees (Active Duty; Reserves; or National Guard), and other VA customers (e.g., attorneys, agents, Veterans Service Organizations, funeral directors, coroners, Missing in America Project (MIAP) volunteers, State and local governmental administrators, in addition to VA authorized users permitted by VA to access VA IT systems (e.g., VA employees, VA contractors, VA registered volunteers).

Records may include information submitted to VA by means of paper or online forms that respondents can mail or electronically transmit by fax or email for storage and retrieval in VA’s secure filing and IT systems. Records may contain information, such as demographics and personal identifiers (e.g. names, mailing addresses, email addresses, phone numbers, social security numbers, VA claim numbers and military service numbers); socioeconomic characteristics (e.g., date of birth, place of birth, date of death, gender, marital records; health records; health related information, benefit related information); military service information (e.g., dates of active duty, dates of active duty for training, military service numbers, branch of service including Reserves or National Guard service, locations of service for National Guard, dates of entry, enlistment, or discharge, type and character of discharge, rank, awards, decorations, and other military history and information).

Records may also include supporting documentation submitted to identify individuals submitting pre-need applications on behalf of claimants. Supporting documentation may include, but is not limited to the following items: VA Form 21-22 (Appointment of Veterans Service Organization as Claimant’s Representative), VA Form 21-22a (Appointment of Individual as Claimant’s Representative) for an Authorized Attorney, or Agent; proof of prior written authorization, such as a durable power of attorney, or an affidavit establishing a caregiver relationship to the claimant (spousal, parent, other relative); and documentation showing the individual as the court-appointed representative authorized to act on behalf of as the claimant.

Information in this system of records is provided by Veterans; Veteran beneficiaries; members of the Armed Forces of the United States including Reserves and National Guard and their beneficiaries, as well as other individuals (such as funeral home directors) submitting eligibility determinations on behalf of claimants; VA employees; other VA authorized users (e.g., Department of Defense), VA IT systems and databases; VA claims records; and official military records IT systems.

1. Congress: To a Member of Congress or staff acting upon the Member’s behalf when the Member or staff requests the information on behalf of, and at the request of, the individual who is the subject of the record.

2. Data breach response and remediation, for VA: To appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that there has been a breach of the system of records, (2) VA has determined that as a result of the suspected or confirmed breach there is a risk of harm to individuals, VA (including its information systems, programs, and operations), the Federal Government, or national security; and (3) the disclosure made to such agencies, entities, and persons is reasonably necessary to assist in connection with VA’s efforts to respond to the suspected or confirmed breach or to prevent, minimize, or remedy such harm.

3. Data breach response and remediation, for Another Federal Agency: To another Federal agency or Federal entity, when VA determines that the information from this system of records is reasonably necessary to assist the recipient agency or entity in (1) responding to a suspected or confirmed breach or (2) preventing, minimizing, or remedying the risk of harm to individuals, the recipient agency or entity (including its information systems, programs, and operations), the Federal Government, or national security, resulting from a suspected or confirmed breach.

4. Law enforcement: To a Federal, state, local, territorial, tribal, or foreign law enforcement authority or other appropriate entity charged with the responsibility of investigating or prosecuting such violation or charged with enforcing or implementing such law, provided that the disclosure is limited to information that, either alone or in conjunction with other information, indicates a violation or potential violation of law, whether civil, criminal, or regulatory in nature. The disclosure of the names and addresses of Veterans and their dependents from VA records under this routine use must also comply with the provisions of 38 U.S.C. 5701.

5. DoJ for Litigation of Administrative Proceeding: To the Department of Justice (DoJ), or in a proceeding before a court, adjudicative body, or other administrative body before which VA is authorized to appear, when:

(a)

VA or any component thereof;

(b)

Any VA employee in his or her official capacity;

(c)

Any VA employee in his or her individual capacity where DoJ has agreed to represent the employee; or

(d)

The United States, where VA determines that litigation is likely to affect the agency or any of its components,

is a party to such proceedings or has an interest in such proceedings, and VA determines that use of such records is relevant and necessary to the proceedings.

6. Contractors: To contractors, grantees, experts, consultants, students, and others performing or working on a contract, service, grant, cooperative agreement, or other assignment for VA, when reasonably necessary to accomplish an agency function related to the records.

7. OPM: To the Office of Personnel Management (OPM) in connection with the application or effect of civil service laws, rules, regulations, or OPM guidelines in particular situations.

8. EEOC: To the Equal Employment Opportunity Commission (EEOC) in connection with investigations of alleged or possible discriminatory practices, examination of Federal affirmative employment programs, or other functions of the Commission as authorized by law.

9. FLRA: To the Federal Labor Relations Authority (FLRA) in connection with: the investigation and resolution of allegations of unfair labor practices, the resolution of exceptions to arbitration awards when a question of material fact is raised; matters before the Federal Service Impasses Panel; and the investigation of representation petitions and the conduct or supervision of representation elections.

10. MSPB: To the Merit Systems Protection Board (MSPB) in connection with appeals, special studies of the civil service and other merit systems, review of rules and regulations, investigation of alleged or possible prohibited personnel practices, and such other functions promulgated in 5 U.S.C. 1205 and 1206, or as authorized by law.

11. NARA: To the National Archives and Records Administration (NARA) in records management inspections conducted under 44 U.S.C. 2904 and 2906, or other functions authorized by laws and policies governing NARA operations and VA records management responsibilities.

12. Funeral Homes, for Arrangements: To funeral directors or representatives of funeral homes in order for them to make necessary arrangements prior to and in anticipation of a Veteran’s impending death.

13. Federal Agencies, for Research: To a Federal agency for the purpose of conducting research and data analysis to perform a statutory purpose of that Federal agency upon the prior written request of that agency.

14. Federal Agencies, for Computer Matches: To other federal agencies for the purpose of conducting computer matches to obtain information to determine or verify eligibility of Veterans receiving VA benefits or medical care under Title 38.

15. Federal Agencies, Courts, Litigants, for Litigation or Administrative Proceedings: To another federal agency, court, or party in litigation before a court or in an administrative proceeding conducted by a Federal agency, when the government is a party to the judicial or administrative proceeding.

16. Former Employee or Contractor, Representative, for EEOC: To a former VA employee or contractor, as well as the authorized representative of a current or former employee or contractor of VA, in connection with investigations by the Equal Employment Opportunity Commission pertaining to alleged or possible discrimination practices, examinations of Federal affirmative employment programs, or other functions of the Commission as authorized by law or regulation.

17. Former Employee or Contractor, Representative, for MSPB: To a former VA employee or contractor, as well as the authorized representative of a current or former employee or contractor of VA, in proceedings before the Merit Systems Protection Board and the Office of the Special Counsel (OSC) in connection with appeals, special studies of the civil service and other merit systems, review of rules and regulations, investigation of alleged or possible prohibited personnel practices, and such other functions promulgated in 5 U.S.C. 1205 and 1206, or as otherwise authorized by law.

18. Governmental Agencies, Health Organizations, for Claimants’ Benefits: To Federal, state, and local government agencies and national health organizations as reasonably necessary to assist in the development of programs that will be beneficial to claimants, to protect their rights under law, and assure that they are receiving all benefits to which they are entitled.

Records in this system are maintained in paper and electronic formats in the NCA Field Program Office. Records are maintained on electronic storage media including magnetic tape, disk, and laser optical media.

Records are retrieved by name only; name and one or more numbers (service or social security); name and one or more criteria (e.g., date of birth or dates of service); VA claim number; or other VA or NCA assigned identifier.

Records in this system are retained in accordance with records retention standards approved by the Archivist of the United States, National Cemetery Records, NC1-015-85-14.

Information in the system is protected from unauthorized access through administrative, physical, and technical safeguards. Access to the hard copy and computerized information is restricted to authorized VA employees and VA contractors by means of PIV card and PIN, and/or passwords. Information security officers and system data stewards review and authorize data access requests. VA regulates data access with security software that authenticates users and requires individually unique codes and passwords. VA requires information security training for all staff and instructs staff on the responsibility each person has for safeguarding data confidentiality. Hard copy records are maintained in offices that are restricted by cypher locks during work hours and locked after duty hours with security camera surveillance of the office area and facility.

Individuals seeking information on the existence and content of records in this system pertaining to them should contact the system manager in writing as indicated above. A request for access to records must contain the requester’s full name, address, telephone number, be signed by the requester, and describe the records sought in sufficient detail to enable VA personnel to locate them with a reasonable amount of effort.

Individuals seeking to contest or amend records in this system pertaining to them should contact the system manager in writing as indicated above. A request to contest or amend records must state clearly and concisely what record is being contested, the reasons for contesting it, and the proposed amendment to the record.

Generalized notice is provided by the publication of this notice. For specific notice, see Record Access Procedure, above.

None.

The SORN was published prior to 1995.

42VA41Veterans and Dependents National Cemetery Interment Records-VA

VA Central Office, and the National Cemetery where veteran or his dependent is interred.Address locations are listed in VA Appendix 1 at the end of this document.

Deceased veterans and their dependents.

Military service data, name and address of next-of-kin, burial location and cemetery burialservices data.

Pub. L. 93-43 dated June 18, 1973 "National Cemeteries Act of 1973".

1. A record from this system of records may be disclosed as a "routine use" to a foreigngovernment allied with the U.S. during war, or a Federal, State or local agency maintaining civil,criminal or other pertinent information or military service data, if necessary to obtain informationrelevant to an agency decision concerning eligibility for burial or a reservation in a NationalCemetery or the issuance of a government headstone to mark a grave.

2. A record from this system of records may be disclosed to a Federal agency in response to itsrequest in connection with the granting of a benefit to a veteran (including active duty personnel)or a dependent by the requesting agency, to the extent that the information is relevant andnecessary to the requesting agency's decision on the matter.

3. To reply to inquiries, written and verbal, from family members and friends.

4. In the event that a system of records maintained by this agency to carry out its functionsindicates a violation or potential violation of law, hether civil, criminal or regulatory in nature,and whether arising by general statute or particular program statute, or by regulation, rule ororder issued pursuant thereto, the relevant records in the system of records may be referred, as aroutine use, to the appropriate agency, whether Federal, State, local or foreign, charged with theresponsibility of investigating or prosecuting such violation or charged with enforcing orimplementing the statute, or rule, regulation or order issued pursuant thereto.

5. Disclosure may be made to a congressional office from the record of an individual in responseto an inquiry from the congressional office made at the request of that individual.

6. Disclosure may be made to NARA (National Archives and Records Administration) GSA (GeneralServices Administration) in records management inspections conducted under authority of 44 U.S.C.2904 and 2906.

Storage:

Paper documents and microfilm.

Alphabetically by name.

Released only to the person concerned or the next-of-kin upon receipt of properidentification.

Retained permanently.

Director (41), National Cemetery System, VA Central Office, Washington, DC 20420.

(See System Manager above.)

(See System Manager above.)

(See System Manager above.)

The veteran, family members of the deceased, official military records, and VA claimsrecords.

43VA008

Veterans, Dependents of Veterans, and VA Beneficiary Survey Records – VA (43VA008)

Location for electronic records are stored on the Department of Veterans Affairs’ secured servers housed at VA’s Austin Information Technology Center, 1615 Woodward St., Austin, TX, 78772. Records necessary for a contractor to perform under a VA-approved contract are located at the respective contractor’s facility.

5 U.S.C. 306, 38 U.S.C. 527

The purpose of this system of records is to collect data about the characteristics of America’s Veteran, Servicemember, family member, and beneficiary populations through surveys that may be augmented with information from several existing VA systems of records and with information from non-VA sources to:

1. Conduct statistical studies and analyses relevant to VA programs and services;

2. Plan and improve services provided;

3. Decide about VA policies, programs, and services;

4. Study the VA’s role in the use of VA and non-VA benefits and services; and

5. Study the relationship between the use of VA benefits and services and the use of related benefits and services from non-VA sources. These types of studies are needed for VA to forecast future demand for VA benefits and services.

1. Veterans,

2. Family members of Veterans,

3. Military Servicemembers,

4. Family members of Servicemembers, and

5. Other VA beneficiaries.

The categories of records in the system may include:

1. Personal identifiers (e.g., respondents’ names, addresses, phone numbers, social security numbers, employer identification numbers);

2. Demographic and socioeconomic characteristics (e.g., date of birth, sex, race/ethnicity, education, marital status, employment and earnings, financial information, business ownership information);

3. Military service information (e.g., military occupational specialties, periods of active duty, branch of service including National Guard or Reserves, date of separation, rank);

4. Health status information (e.g., diagnostic, health care utilization, cost, and third-party health plan information);

5. Benefit and service information (e.g., data on transition assistance services, VA medical and other benefit eligibility, awareness, knowledge, understanding, and use; data on access and barriers to VA benefits or services; data about satisfaction with VA outreach, benefits, or services);

6. The records may also include information about Department of Defense (DoD) military personnel from DoD files (e.g., utilization files that contain inpatient and outpatient medical records, and eligibility files from the Defense Eligibility Enrollment Reporting System (DEERS));

7. The records may include information on Medicare beneficiaries from Centers for Medicare and Medicaid Services (CMS), and its predecessor, the Health Care Financing Administration (HCFA), that are contained in databases (e.g., Denominator file identifies the population being studied; Standard Analytical files on inpatient, outpatient, physician supplier, nursing home, hospice, home care, durable medical equipment; and Group and other Health Plans).

To the extent that records contained in the system include information protected by Title 45, Code of Federal Regulations (CFR), Parts 160 and 164 (i.e., individually identifiable health information), and 38 U.S.C. 7332 (i.e., medical treatment information related to drug abuse, alcoholism, or alcohol abuse, sickle cell anemia, or infection with the human immunodeficiency virus, that information cannot be disclosed under a routine use unless there is also specific statutory authority in 38 U.S.C. 7332 and regulatory authority in 45 CFR Parts 160 and 164 permitting disclosure).

1, NARA & GSA. VA may disclose information from this system to the National Archives and Records Administration (NARA) and General Services Administration (GSA) in records management inspections conducted under title 44, U.S.C.

2. Contractors. VA may disclose information from this system of records to individuals, organizations, private or public agencies, or other entities or individuals with whom VA has a contract or agreement to perform such services as VA may deem practicable for the purposes of laws administered by VA, in order for the contractor, subcontractor, public or private agency, or other entity or individual with whom VA has a contract or agreement to perform services under the contract or agreement.

3. Law Enforcement. VA may, on its own initiative, disclose information in this system, except the names and home addresses of veterans and their dependents, which is relevant to a suspected or reasonably imminent violation of law, whether civil, criminal or regulatory in nature and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, to a Federal, state, local, tribal, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule or order. On its own initiative, VA may also disclose the names and addresses of veterans and their dependents to a Federal agency charged with the responsibility of investigating or prosecuting civil, criminal or regulatory violations of law, or charged with enforcing or implementing the statute, regulation, rule or order issued pursuant thereto.

4. Research. VA may disclose information from this system to a Federal agency for the conduct of research and data analysis to perform a statutory purpose of that agency upon the prior written request of that agency, provided that there is legal authority under all applicable confidentiality statutes and regulations to provide the data and VA has determined prior to the disclosure that VA data handling requirements are satisfied.

5. Federal Agencies for Computer Matches. VA may disclose limited individual identification information to another Federal agency from this system for the purpose of matching and acquiring information held by that agency for VA to use for the purposes stated for this system of records.

6. Congress. VA may disclose information from the record of an individual in response to an inquiry from the congressional office made at the request of that individual.

7. Litigation. VA may disclose information from this system of records to the Department of Justice (DoJ), either on VA’s initiative or in response to DoJ’s request for the information, after either VA or DoJ determines that such information is relevant to DoJ’s representation of the United States or any of its components in legal proceedings before a court or adjudicative body, provided that, in each case, the agency also determines prior to disclosure that release of the records to the DoJ is a use of the information contained in the records that is compatible with the purpose for which VA collected the records. VA, on its own initiative, may disclose records in this system of records in legal proceedings before a court or administrative body after determining that the disclosure of the records to the court or administrative body is a use of the information contained in the records that is compatible with the purpose for which VA collected the records.

To determine whether to disclose records under this routine use, VA will comply with the guidance promulgated by the Office of Management and Budget in a May 24, 1985, memorandum entitled ‘‘Privacy Act Guidance—Update," currently posted at http://www.whitehouse.gov/omb/inforeg/guidance1985.pdf.

8. Data breach response and remedial efforts. VA may, on its own initiative, disclose information from this system to appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality of information in the system of records has been compromised; (2) the Department has determined that as a result of the suspected or confirmed compromise there is a risk of embarrassment or harm to the reputations of the record subjects, harm to economic or property interests, identity theft or fraud, or harm to the security, confidentiality, or integrity of this system or other systems or programs (whether maintained by the Department or another agency or entity) that rely upon the potentially compromised information; and (3) the disclosure is to agencies, entities, or persons whom VA determines are reasonably necessary to assist or carry out the Department’s efforts to respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm.

VA sensitive information that includes health information is stored on a segregated secure server. For data match purposes and data storage, all databases are placed on secured servers located at the following location: VA’s Austin Information Technology Center, 615 Woodward St., Austin, TX, 78772. Information that resides on a segregated server is kept inside a restricted network area behind cipher-locked doors with limited access. Requestors of stored health and non-health information within VA, or from external individuals, contractors, organizations, and/or agencies with whom VA has a contract or agreement, must provide an equivalent level of security protection and comply with current VA policies and procedures for storage and transmission as codified in VA directives such as but not limited to VA Handbook 6500, Information Security Program and Handbook 6513 Secured Connections.

Health care information is kept separate from individual identifiers for survey data. Unique codes are assigned to individual health information. A codebook for decoding is stored on a secure server for name, social security number or other assigned identifiers of the individuals on whom they are maintained. These survey records may be retrieved by name, address, social security number, date of birth, military service number, claim or file number, DoD identification numbers, or other personal identifiers.

Records are maintained and disposed of in accordance with the records disposition authority approved by the Archivist of the United States and the National Archives and Records Administration (NARA) and published in Agency Records Control Schedules. If the Archivist has not approved disposition authority for any records covered by the system notice, the System Manager will take immediate action to have the disposition of records in the system reviewed in accordance with VA Handbook 6300.1, Records Management Procedures. The records may not be destroyed until VA obtains an approved records disposition authority. See Records Control Schedule (RCS) 10-1 May 2016 for further detailed guidance. OEI destroys electronic files when no longer needed for administrative, legal, audit, or other operational purposes consistent with the Record Control Schedule. In accordance with 36 CFR 1234.34, Destruction of Electronic Records, "electronic records may be destroyed only in accordance with a records disposition schedule approved by the Archivist of the United States, including General Records Schedules."

1. This list of safeguards furnished in this System of Record is not an exclusive list of measures that have been, or will be taken to protect individually-identifiable information. The Health Insurance Portability and Accountability Act (HIPAA) provides guidelines for protecting health information that will be followed by adopting health care industry best practices and the reporting of breaches in order to provide adequate safeguards. Further, VA policy directives that specify the standards that will be applied to protect health information will be reviewed by VA staff and contractors through mandatory data privacy and security training.

2. Access to data servers and storage areas is restricted to authorized VA employee or contract staffs who are cleared to work by the Office of Operations, Security, and Preparedness. Access to the OEI data servers used for storage is restricted and protected by access codes. Health information file areas are locked after normal duty hours. VA facilities are protected from outside access by the Federal Protective Service and/or other security personnel.

3. Access to health information provided by the Veterans Health Administration (VHA) pursuant to a Business Associate Agreement (BAA) is restricted to those OEI employees and contractors who have a business need for the information in the performance of their official duties. As a general rule, full sets of health care information are not provided for use unless authorized by the System Manager. File extracts provided for specific official uses will be limited to contain only the information fields needed for the analysis. Data used for analyses will have individual identifying characteristics removed whenever possible.

4. Security complies with applicable Federal Information Processing Standards (FIPS) issued by the National Institute of Standards and Technology (NIST). Health and non-health information files containing unique identifiers such as social security numbers are encrypted to NIST-verified FIPS 140-2 standard or higher for storage, transport, or transmission. Any health information files transmitted on laptops, workstations, data storage devices or media are encrypted. Record level files are kept encrypted at all times except when data is in immediate use. These methods are applied in accordance with HIPAA regulations [45 CFR 164.514] and VA Handbook 6500, Information Security Handbook.

5. Contractors and their subcontractors are required to maintain the same level of security as VA staff for health care information that has been disclosed to them. Any data disclosed to a contractor, or use of a subcontractor to perform authorized analyses, requires use of Data Use Agreements (DUAs) or Memorandum of Understanding (MOU), Non-Disclosure Statements and Business Associates Agreement (BAA) to protect health information. Unless explicitly authorized in writing by the VA, sensitive or protected data made available to the contractor and subcontractors shall not be divulged or made known in any manner to any person. Other Federal or state agencies requesting health care information need to provide agreements to protect data.

6. The OEI work area is accessed for business-only needs. A limited amount of data is stored in a combination-protected safe which is secured inside a limited access room. Direct access to the safe is controlled by select individuals who possess background security clearances. Only a few employees with strict business needs or "need-to-know" access and completed background checks will ever handle the data once it is removed from the safe for data match purposes.

7. Data matches, analysis, and storage are conducted primarily on secured servers located in Austin, TX, which are housed in a restricted access network area with appropriate locking devices. Access to such records are controlled by three measures: the application of a VA security identification card coded with special permissions network area’s key pad; the proper input of a series of individually-unique passwords/codes by a recognized user; and the entrance of those select individuals for the performance of their official information technology-related duties.

8. Access to Automated Data Processing (ADP) files, record level files and related statistical software code is controlled by using an individually-unique pin number or password entered in combination with a Personally Identifiable Variable (PIV) card or other information.

9. Access to VA facilities where identification codes, passwords, security profiles and information on possible security violations are maintained is controlled at all hours by the Federal Protective Service, VA, or other security personnel and security access control devices.

10. Public use files prepared for purposes of research and analysis are purged of personal identifiers.

11. Paper records, when they exist, are maintained in a locked room at the Washington National Records Center or at designated locations identified in this System Notice. The Federal Protective Service protects paper records from unauthorized access.

OEI’s System Manager is Kshemendra Paul, Executive Director, Office of Enterprise Integration, Data Governance and Analytics (008B1), VA Central Office, 810 Vermont Ave., NW. Washington, DC 20420, 202-461-1052, Kshemendra.Paul@va.gov.

An individual who wants to determine whether the Director, National Center for Veterans Analysis and Statistics (008B1) is maintaining a record under the individual’s name or other personal identifier, or wants to determine the content of such records must submit a written request to the Director, National Center for Veterans Analysis and Statistics, Office of Enterprise Integration, (008B1), VA Central Office, 810 Vermont Ave., NW., Washington, DC 20420. The individual seeking this information must prove his or her identity and provide the name of the survey in question, approximate date of the survey, social security number, full name, and date of birth, telephone number, and return address. All inquiries must reasonably identify the health care information involved and the approximate date that medical care was provided.

(See Records Access Procedures.)

A Veteran who wishes to determine whether a record is being maintained by the Office of Enterprise Integration under his or her name or other personal identifier or wishes to determine the contents of such records should submit a written request or apply in person to: (1) Executive Director, Office of Enterprise Integration, (008B), VA Central Office, 810 Vermont Ave., NW., Washington, DC 20420. (2) Director, National Center for Veterans Analysis and Statistics, Office of Enterprise Integration, (008B1), VA Central Office, 810 Vermont Ave., NW. Washington, DC 20420. Inquiries should include the individual's full name and social security number.

None.

44VA01Veterans Appellate Records System-VA

Board of Veterans' Appeals, Department of Veterans Affairs (VA), 810 Vermont Avenue NW., Washington, DC 20420, at the Wilkes-Barre VA facility, 1127 East End Boulevard, Building 42, Wilkes-Barre, PA 18702, and with the Board's contractor, Promisel & Korn, Inc., 3228 Amberley Lane, Fairfax, VA 22031.

Veterans, other appellants, Veterans Law Judges, Board staff attorneys and Members of Congress.

The computer database entitled Veterans Appeals Control and Locator System (VACOLS) is a part of this system and can include electronically attached copies of Board of Veterans' Appeals decisions and remands; personal information on appellants and contesting parties including names, addresses, identifying numbers, phone numbers, service dates and issues on appeal; names, addresses and phone numbers of representatives, powers of attorney and attorney fee agreements; information on and dates of procedural steps taken in claims; records of and electronic copies of correspondence concerning appeals; diary entries, notations of mail received, information requests; transcripts of hearings; tracking information as to file location and employee productivity information. Material in this system that is not maintained in VACOLS includes verbatim digital recordings of hearings that are maintained indefinitely, microfiche decision locator tables and indices to decisions from 1983 to 1994, and microfiche reels with texts of decisions from 1977 to 1989.

38 U.S.C. 7101(a), 7104, 5904.

Initial decisions on claims for Federal Veterans' benefits are made at VA field offices throughout the nation. Claimants may appeal those decisions to the Board of Veterans' Appeals. See 38 U.S.C. Chapter 71. The Board gathers or creates the records in this system in order to carry out its appellate function, to statistically evaluate the appellate process, and to evaluate employee performance.

1. Disclosure to law enforcement personnel and security guards may be made in order to alert them to the presence of dangerous persons in VA facilities or at VA activities conducted in non-VA facilities.

2. VA may disclose on its own initiative any information in this system, except the names and home addresses of Veterans and their dependents, which is relevant to a suspected or reasonably imminent violation of law, whether civil, criminal or regulatory in nature and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, to a Federal, State, local, tribal, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule or order. On its own initiative, VA may also disclose the names and addresses of Veterans and their dependents to a Federal agency charged with the responsibility of investigating or prosecuting civil, criminal or regulatory violations of law, or charged with enforcing or implementing the statute, regulation, rule or order issued pursuant thereto.

3. A record from this system of records may be disclosed to a Veteran, claimant or a third party claimant (e.g., a Veteran's survivors or dependents) to the extent necessary for the development of that claimant's claim for VA benefits.

4. Disclosure may be made to a congressional office from the record of an individual in response to an inquiry from the congressional office made at the request of that individual.

5. Disclosure may be made to the National Archives and Records Administration (NARA) in records management inspections conducted under authority of Title 44 U.S.C.

6. A record from this system (other than the address of the beneficiary) may be disclosed to a former representative of a beneficiary to the extent necessary to develop and adjudicate a claim for payment of attorney fees to such representative from past due benefits under 38 U.S.C. 5904(d).

7. Where VA determines that there is good cause to question the legality or ethical propriety of the conduct of a person or organization prospectively, presently or formerly representing a person in a matter before VA, a record from this system may be disclosed, on VA's initiative, to any or all of the following: (1) Applicable civil or criminal law enforcement authorities; (2) a person or entity responsible for the licensing, supervision, or professional discipline of the person or organization prospectively, presently or formerly representing a person in a matter before VA; (3) to other Federal and State agencies and to Federal courts when such information may be relevant to the individual's or organization's provision of representational services before such agency or court. Names and home addresses of Veterans and their dependents will be released on VA's initiative under this routine use only to Federal entities.

8. Disclosure may be made to the VA-appointed representative of an employee, including all notices, determinations, decisions, or other written communications issued to the employee in connection with an examination ordered by VA under medical evaluation (formerly fitness-for-duty) examination procedures or Department-filed disability retirement procedures.

9. Disclosure may be made to officials of the Merit Systems Protection Board, or the Office of Special Counsel, or both, when requested in connection with appeals, special studies of the civil service and other merit systems, review of rules and regulations, investigation of alleged or possible prohibited personnel practices, and such other functions, promulgated in 5 U.S.C. 1205 and 1206, or as may be authorized by law.

10. Disclosure may be made to the Equal Employment Opportunity Commission when requested in connection with investigations of alleged or possible discrimination practices, examination of Federal affirmative employment programs, compliance with the Uniform Guidelines of Employee Selection Procedures, or other functions of the Commission as authorized by law or regulation.

11. VA may disclose to the Federal Labor Relations Authority (FLRA), including its General Counsel, information from this system related to the establishment of jurisdiction, investigation, and resolution of allegations of unfair labor practices, or the resolution of exceptions to arbitration awards when a question of material fact is raised and to address matters properly before the Federal Services Impasses Panel, investigate representation petitions, and conduct or supervise representation elections.

12. Disclosure of information in this system of records may be made to the United States Court of Appeals for Veterans Claims when requested by the Court to further the performance of its duties as delineated in Chapter 72 of Title 38 of the United States Code Annotated with respect to any action brought under that chapter.

13. A record from this system may be disclosed to a Service Organization where the Service Organization is the representative of record of the subject of the records to be released.

14. As permitted by the Privacy Act at 5 U.S.C.A. § 552a(b)(10), the Board will release information from this system of records to the Comptroller General, or any of his or her authorized representatives, in the course of the performance of the duties of the United States General Accountability Office.

15. VA may disclose information from this system of records to the Department of Justice (DoJ), either on VA's initiative or in response to DoJ's request for the information, after either VA or DoJ determines that such information is relevant to DoJ's representation of the United States or any of its components in legal proceedings before a court or adjudicative body, provided that, in each case, the agency also determines prior to disclosure that release of the records to DoJ is a use of the information contained in the records that is compatible with the purpose for which VA collected the records. VA, on its own initiative, may disclose records in this system of records in legal proceedings before a court or administrative body after determining that the disclosure of the records to the court or administrative body is a use of the information contained in the records that is compatible with the purpose for which VA collected the records.

16. Disclosure of relevant information may be made to individuals, organizations, private or public agencies, or other entities with whom VA has a contract or agreement or where there is a subcontract to perform such services as VA may deem practicable for the purpose of laws administered by VA, in order for the contractor or subcontractor to perform the services of the contract or agreement.

17. Disclosure to other Federal agencies may be made to assist such agencies in preventing and detecting possible fraud or abuse by individuals in their operations and programs.

18. VA may, on its own initiative, disclose any information or records to appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality of information in the system of records has been compromised; (2) the Department has determined that as a result of the suspected or confirmed compromise, there is a risk of embarrassment or harm to the reputations of the record subjects, harm to economic or property interests, identity theft or fraud, or harm to the security, confidentiality, or integrity of this system or other systems or programs (whether maintained by the Department or another agency or entity) that rely upon the potentially compromised information; and (3) the disclosure is to agencies, entities, or persons whom VA determines are reasonably necessary to assist or carry out the Department's efforts to respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm. This routine use permits disclosures by the Department to respond to a suspected or confirmed data breach, including the conduct of any risk analysis or provision of credit protection services as provided in 38 U.S.C. 5724, as the terms are defined in 38 U.S.C. 5727.

Note: Any record maintained in this system of records, which may include information relating to drug abuse, alcoholism or alcohol abuse, infection with the human immunodeficiency virus, or sickle cell anemia will be disclosed pursuant to an applicable routine use for the system only when permitted by 38 U.S.C. 7332.

Storage:

Information is kept in a computer database entitled VACOLS and backed up on computer tape. Archived records that were created prior to expansion of the Board of Veterans' Appeals' electronic storage capability may be stored in filing folders or cabinets, microfiche, computer disks, or computer tape. Hearings before the Board are digitally recorded and stored indefinitely. Where a facility must use audio tape to record hearings, the recording is maintained for one year after which period it is destroyed. A transcript is made for each hearing held and is electronically attached to the record in VACOLS. Digital recordings of hearings are maintained on a back-up server. Under the Vital Records Schedule, electronic back-up tapes are updated quarterly. A back-up tape is transferred weekly to the Board's contractor for quick access back-up tape storage.

VACOLS records in this system may be retrieved by any searchable field in the VACOLS database. This system notice covers only information retrieved by an individual's name or other identifier. Archived material from this system that is not in VACOLS may be retrieved by Veteran's name, VA file number, or BVA archive citation number.

Files are under custody of designated VA employees, including employees of the Board of Veterans' Appeals and its contractor, all of whom have a need to know the contents of the system of records in order to perform their duties. Access to VACOLS is strictly limited to reflect the need individual employees have for the different records in the system. Where a Veterans Service Organization office is located in a VA facility and has access to VACOLS through the Wide Area Network, that access is strictly limited to viewing records of current clients of the organization. No personal identifiers are used in statistical and management reports, and personal identifiers are removed from all archived Board of Veterans' Appeals decisions and other records in this system before VA makes them available to the public. Files kept by the contractor are in a locked safe in locked rooms in a secured building.

Records in this system, in VACOLS, and those collected prior to VACOLS' use as a repository are retained indefinitely as Category B Vital Records unless otherwise specifically noted. Under the Vital Records Schedule, electronic back-up tapes are destroyed by erasure upon receipt of the next quarterly tape set. Recordings of hearings will be made as described in Rule 714, 38 CFR 20.714, and transcriptions of recordings of hearings will be attached electronically in VACOLS. Electronic recordings of hearings will be retained for at least one year from the date of the hearing, giving the hearing subject the opportunity to challenge the accuracy of the transcript.

Chairman (01), Board of Veterans' Appeals, 810 Vermont Avenue NW., Washington, DC 20420.

An individual desiring to know whether this system of records contains a record pertaining to him or her, how she or he may gain access to such a record, and how she or he may contest the content of such a record may write to the following address: Privacy Act Officer (01C1), Board of Veterans' Appeals, 810 Vermont Avenue NW., Washington, DC 20420. The following information, or as much as is available, should be furnished in order to identify the record: Name of Veteran, name of appellant other than the Veteran (if any), and Department of Veterans Affairs file number. For information about hearing transcripts or tape recordings, also furnish the date, or the approximate date, of the hearing.

Individuals seeking information regarding access to information contained in this system of records may write or call the Board of Veterans' Appeals Freedom of Information Act Officer, whose address and telephone number are as follows: Freedom of Information Act Officer (01C1), Board of Veterans' Appeals, 810 Vermont Avenue NW., Washington, DC 20420.

(See notification procedures above.)

VA Claims, insurance, loan guaranty, vocational rehabilitation, education, hospital records, and outpatient clinic records folders and associated folders; Board of Veterans' Appeals records; data presented by appellants and their representatives at hearings and in briefs and correspondence; and data furnished by Board of Veterans' Appeals employees.

None.

45VA21Veterans Assistance Discharge System--VA.

Records are maintained at the Department of Veterans Affairs (VA) regional offices, VAMedical Centers, the VA Records Management Center, St. Louis, Missouri, and at the CorporateFranchise Data Center in Austin, Texas. Address locations are listed in the VA Appendix 1, locatedat the end of this document.

Individuals (veterans only) released from active military service from March 1973, for whomseparation documents (i.e., DD Forms 214, 215) were received in the Corporate Franchise DataCenter in Austin, Texas.

The record, or information contained in the record may include personally identifiableinformation (PII) and military discharge information. PII may include the following concerning theveteran: Full name, social security number, service number, date of birth. Military dischargeinformation may include the primary military occupational specialty number, entry and release fromactive duty, character of service, branch of service, and mailing address at the time of discharge,level of education (e.g., high school graduate or equivalent or not high school graduate orequivalent), sex, total amount of active service, the dollar amount of readjustment or severancepay, number of non-paydays, pay grade, narrative reason for separation and whether the veteran wasdischarged with a disability, served in the Vietnam Conflict, reenlisted in the military service orreceived a military decoration such as a Purple Heart.

Title 38, United States Code, Chapter 3, section 501(a), (b).

Purpose:

This system collects a limited amount of personally identifiable information for the purposeof maintaining records and providing benefits to veterans who file claims for a wide variety ofFederal veteran's benefits administered by VA at VA facilities located throughout the United States.See the statutory provisions cited in "Authority for maintenance of the system".VA gathers or creates these records in order to enable it to administer these statutory benefitsprograms.

1. The record of an individual who is covered by this system may be disclosed to a member ofCongress or staff person acting for the member when the member or staff person requests the recordon behalf of and at the written request of that individual.

2. Any information in this system may be disclosed to a Federal agency, upon its officialrequest, to the extent that it is relevant and necessary to that agency's decision regarding: Thehiring, retention or transfer of an employee; the issuance of a security clearance, the letting of acontract, or the issuance or continuance of a license, grant or other benefit given by that agency.However, in accordance with an agreement with the U.S. Postal Service, disclosures to the U.S.Postal Service for decisions concerning the employment of veterans will only be made with theveteran's prior written consent.

3. Any information in this system may be disclosed to a State or local agency, upon its officialrequest, to the extent that it is relevant and necessary to that agency's decision on: The hiring,transfer or retention of an employee, the issuance of a security clearance, the letting of acontract, or the issuance or continuance of a license, grant or other benefit by that agency;provided, that if the information pertains to a veteran, the name and address of the veteran willnot be disclosed unless the name and address is provided first by the requesting State or localagency.

4. Any information in this system may be disclosed to a Federal agency, except for the name andaddress of a veteran, in order for VA to obtain information relevant to the issuance of a benefitunder title 38, United States Code. The name and address of a veteran may be disclosed to a Federalagency under this routine use if they are required by the Federal agency to respond to the VAinquiry.

5. Any information in this system, except for the name and address of a veteran, which isrelevant to a suspected violation or reasonably imminent violation of law, whether civil, criminalor regulatory in nature and whether arising by general or program statute or by regulation, rule ororder issued pursuant thereto, may be disclosed to a Federal, State, local, tribal, or foreignagency charged with the responsibility of investigating or prosecuting such violation, or chargedwith enforcing or implementing the statute, rule, regulation or order.

6. The name and address of a veteran, which is relevant to a suspected violation or reasonablyimminent violation of law, whether civil, criminal or regulatory in nature and whether arising bygeneral or program statute or by regulation, rule or order issued pursuant thereto, may be disclosedto a Federal agency charged with the responsibility of investigating or prosecuting such violationor charged with enforcing or implementing the statute, regulation, rule or order issued pursuantthereto, in response to its official request.

7. The name and address of a veteran, which is relevant to a suspected violation or reasonablyimminent violation of law concerning public health or safety, whether civil, criminal or regulatoryin nature and whether arising by general or program statute or by regulation, rule or order issuedpursuant thereto, may be disclosed to any foreign State or local governmental agency orinstrumentality charged under applicable law with the protection of the public health or safety if aqualified representative of such organization, agency or instrumentality has made a written requestthat such name and address be provided for a purpose authorized by law.

8. Any information, including name and address of a veteran, may be disclosed to any nonprofitorganization if the release is directly connected with the conduct of programs and the utilizationof benefits under title 38, United States Code (such disclosures include computerized lists of namesand addresses).

9. A listing of names and addresses of educationally disadvantaged veterans residing in aspecific geographic area may be disclosed to VA-approved nonprofit educational facilities in orderto aid these facilities in VA outreach programs by permitting direct contact with the educationallydisadvantaged veteran.

10. Identifying information may be disclosed at the request of the veteran to accredited serviceorganization representatives, VA-approved claims agents and attorneys acting under a declaration ofrepresentation so that these individuals can aid veterans in the preparation, presentation, andprosecution of claims under the laws administered by VA. The name and address of a veteran will not,however, be disclosed to these individuals if the veteran has not requested the assistance of anaccredited service organization, claims agent or an attorney.

11. The names and addresses and military discharge information (e.g., job-related informationregarding veterans with a certain primary occupational specialty number) may be disclosed uponofficial request to the Departments of Justice, Labor and to the Department of Health and HumanServices, Operation Military Experience Directed Into Health Careers (MEDIHC) State coordinators.These disclosures help veterans who were trained in health and other skills while in the military tolearn of career opportunities.

12. Any information in this system of records may be disclosed to the Department of DefenseManpower Data Center, upon its official request, for statistical compilation of informationcontained on the separation documents issued by the Department of Defense. Veterans' addresses thatare contained in this system of records may be disclosed to the Department of Defense Manpower DataCenter, upon its official request, for military recruiting command needs: Department of Defensecivilian personnel offices' mobilization studies and mobilization information, debt collection, andIndividual Ready Reserve (IRR) Units' locator services.

13. The name, address, date of birth and other identifying data, including social securitynumbers, of a male veteran covered by this system may be released to the Selective Service Systemfor the purpose of identifying men who served on active military duty, but failed to register withthe Selective Service System upon separation or discharge from the service; providing the currentaddresses of veterans; correcting or supplementing the data which the Selective Service Systemreceives from Department of Defense separation points; and ensuring the proper classification ofveterans for induction purposes in the event of a return to the draft. These records may also bedisclosed as part of an ongoing computer matching program to accomplish these purposes.

14. Identifying information from this system of records, including name, mailing address, servicedischarge date, social security number, date of birth, service branch, gender, disability status,pay grade, educational level, date of enlistment and the amount of Servicemen's Group Life Insurancecoverage carried at the time of discharge may be disclosed to the Office of Servicemen's Group LifeInsurance for the purposes of soliciting applications for life insurance coverage under theVeteran's Group Life Insurance program.

15. Disclosure may be made to the National Archives and Records (NARA) Administration and theGeneral Services Administration (GSA) in records management inspections conducted under authority ofchapter 29 of title 44, United States Code.

16. VA may disclose information from this system of records to the Department of Justice (DoJ),either on VA's initiative or in response to DoJ's request for the information, after either VA orDoJ determines that such information is relevant to DoJ's representation of the United States or anyof its components in legal proceedings before a court or adjudicative body, provided that, in eachcase, the agency also determines prior to disclosure that release of the records to DoJ is a use ofthe information contained in the records that is compatible with the purpose for which VA collectedthe records. VA, on its on initiative, may disclose records in this system of records in legalproceedings before a court or administrative body after determining that the disclosure of recordsto the court or administrative body is a use of the information contained in the records that iscompatible with the purpose for which VA collected the records.

17. Disclosure of relevant information may be made to individuals, organizations, public orprivate agencies, or other entities with whom VA has a contract or agreement or where there is asubcontract to perform such services as VA may deem practicable for the purposes of lawsadministered by VA, in order for the contractor or subcontractor to perform the services of thecontract or agreement.

18. Disclosure to other Federal agencies may be made to assist such agencies in preventing anddetecting possible fraud or abuse by individuals in their operations and programs.

19. VA may disclose on its own initiative any information in this system, except the names andmailing addresses of veterans and their dependents, that is relevant to a suspected violation orreasonably imminent violation of law, whether civil, criminal or regulatory in nature and whetherarising by general or program statute or by regulation, rule or order issued pursuant thereto, to aFederal, State, local, tribal, or foreign agency charged with the responsibility of investigating orprosecuting such violation, or charged with enforcing or implementing the statute, rule, regulationor order.

20. VA may on its own initiative, disclose any information or records to appropriate agencies,entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality ofinformation in the system of records has been compromised; (2) VA has determined that as a result ofthe suspected or confirmed compromise, there is a risk of embarrassment or harm to the reputationsof the record subjects, harm to the economic or property interests, identity theft or fraud, or harmto the programs (whether maintained by VA or another agency or entity) that rely upon thepotentially compromised information; and (3) the disclosure is to agencies, entities, or personswhom VA determines are reasonably necessary to assist or carry out the VA's efforts to respond tothe suspected or confirmed compromise and prevent, minimize, or remedy such harm. This routine usepermits disclosures by VA to respond to a suspected or confirmed data breach, including the conductof any risk analysis or provision of credit protection services as provided in 38 U.S.C. 5724, asthe terms are defined in 38 U.S.C. 5727.

21. The name and mailing address of a VA beneficiary, and other information as is reasonablynecessary to identify such a beneficiary, who has been adjudicated as incompetent under 38 CFR3.353, may be provided to the Attorney General of the United States or his/her designee, for use bythe Department of Justice in the National Instant Criminal Background Check System (NICS) mandatedby the Brady Handgun Violence Prevention Act, Public Law 103-159.

Storage:

Records (or information contained in records) are maintained on paper documents in claimsfolders (C-folders), vocational rehabilitation folders, electronic file folders (e.g.,Virtual VA and TIMS File), and on automated storage media (e.g., microfilm, microfiche,magnetic tape and disks). Such information may be accessed through data telecommunication terminalsystems designated the Benefits Delivery Network (BDN), Virtual VA and Veterans Service Network(VETSNET). BDN, Virtual VA and VETSNET terminal locations include VA Central Office, regionaloffices, VA health care facilities, and Veterans Integrated Service Network (VISN) offices. Remoteon-line access is also made available to authorized remote sites, representatives of claimants andto attorneys of record for claimants. A VA claimant must execute a prior written consent or a powerof attorney authorizing access to his or her claims records before VA will allow the representativeor attorney to have access to the claimant's automated claims records. Access by representatives andattorneys of record is to be used solely for the purpose of assisting an individual claimant whoserecords are accessed in a claim for benefits administered by VA.

Information is retrievable by the use of name only; name and one or more numbers (service,social security, VA claims file, and VA insurance file); name and one or more criteria (e.g.,date of birth, death and service); VA file number only; or initials or first five letters of thelast name and VA file number.

Access to the basic file in the Corporate Franchise Data Center in Austin, Texas isrestricted to authorized VA employees and vendors. Access to working spaces and claims folder filestorage areas in VA regional offices and centers is restricted to VA employees who have a need-to-know for the performance of their official duties associated with providing veterans benefits.Generally, file areas are locked after normal duty hours and the offices and centers are protectedfrom outside access by the Federal Protective Service or other security personnel. Access to BDN,Virtual VA and VETSNET data telecommunication networks are by authorization controlled by the sitesecurity officer who is responsible for authorizing access to the BDN, Virtual VA and VETSNET by aclaimant's representative or attorney approved for access in accordance with VA regulations. Thesite security officer is responsible for ensuring that the hardware, software and security practicesof a representative or attorney satisfy VA security requirements before granting access. Thesecurity requirements applicable to the access of automated claims files by VA employees also applyto the access of automated claims files by claimants' representatives or attorneys. The securityofficer is assigned responsibility for implementing and enforcing privacy-security measures,especially for review of violation logs, information logs and control of password distribution,including password distribution for claimants' representatives.

Records are maintained on magnetic tape, disks and microfiche and are retained and disposedof in accordance with disposition and authorization approved by the National Archives and RecordsAdministration.

Director, Compensation and Pension Service (21), VA Central Office, 810 Vermont Avenue NW.,Washington, DC 20420.

An individual who wishes to determine whether a record is being maintained in this systemunder his or her name or other personal identifier, or wants to determine the contents of suchrecord, should submit a written request or apply in person to the Director, Administrative Service(23), VA Central Office, 810 Vermont Avenue NW., Washington, DC 20420. Inquiries should include theindividual's full name and social security number to ensure that the information is shared with thecorrect individual.

Individuals seeking information regarding access to and contesting of VA records in thissystem may write, call or visit the nearest VA regional office.

See Record access procedures above.

The Department of Defense, which provides copies to VA of DD Form 214, Certificate ofRelease or Discharge from Active Duty, DD Form 215, Correction to DD Form 214; U.S.Public Health Service, which provides copies to VA of PHS-1867, Statement of ServiceVerification of Status of Commissioned Officers of the U.S. PHS; and the National Oceanic andAtmospheric Administration, which provides VA with copies of ESSA Form 56-16, Report ofSeparation Discharge.

Appendix 1: Department of Veterans Affairs Regional Offices and Centers

Alabama AL

VA Regional Office, 345 Perry Hill Rd., Montgomery, Alabama 36109.

Alaska AK

VA Regional Office, 1201 N Muldoon Rd., Anchorage 99504.

Arizona AZ

VA Regional Office, 3333 North Central Ave., Phoenix, Arizona 85012.

Arkansas AR

VA Regional Office, 2200 Fort Roots Dr., Bldg. 65, North Little Rock, Arkansas 72144.

California CA

VA Regional Office, Federal Bldg., 11000 Wilshire Blvd., Los Angeles, California 90024.

VA Regional Office, 1301 Clay St., Rm. 1300 North, Oakland, California 94612.

VA Regional Office, 8810 Rio San Diego Dr., San Diego, California 92108.

Colorado CO

VA Regional Office, 155 Van Gordon St., Lakewood, Colorado 80228.

Connecticut CT

VA Regional Office, 555 Willard Ave., Newington, Connecticut 06111.

Delaware DE

VA Regional Office, 1601 Kirkwood Hwy., Wilmington, Delaware 19805.

District of Columbia DC

VA Regional Office, 1722 I St., NW., Washington, DC 20421.

VA Central Office, 810 Vermont Ave., NW., Washington, DC 20420.

Florida FL

VA Regional Office, 9500 Bay Pines Blvd., St. Petersburg, Florida 33708.

Georgia GA

VA Regional Office, 1700 Clairmont Rd., Decatur, Georgia 30033.

Hawaii HI

VA Regional Office, 459 Patterson Rd., E-Wing, Honolulu, Hawaii 96819.

Idaho ID

VA Regional Office, 444 W. Fort St., Boise, Idaho 83702.

Illinois IL

VA Regional Office, 2122 W. Taylor St., Chicago, Illinois 60612.

Indiana IN

VA Regional Office, 575 N. Pennsylvania St., Indianapolis, Indiana 46204.

Iowa IA

VA Regional Office, 210 Walnut St., Des Moines, Iowa 50309.

Kansas KS

VA Regional Office, 5500 E. Kellogg Ave., Wichita, Kansas 67128.

Kentucky KY

VA Regional Office, 321 W. Main St., Ste. 390, Louisville, Kentucky 40202.

Louisiana LA

VA Regional Office, 1250 Poydras St., New Orleans, Louisiana 70056.

Maine ME

VA Regional Office, One VA Center, Augusta, Maine 04330.

Maryland MD

VA Regional Office, Federal Bldg., 31 Hopkins Plaza, Baltimore, Maryland 21201.

Massachusetts MA

VA Regional Office, John Fitzgerald Kennedy Federal Bldg., Government Center, Boston,Massachusetts 02203.

Michigan MI

VA Regional Office, Patrick V. McNamara Federal Bldg., 477 Michigan Ave., Rm. 1400, Detroit,Michigan 48226.

Minnesota MN

VA Regional Office, Bishop Henry Whipple Federal Bldg., 1 Federal Dr., Fort Snelling, St.Paul, Minnesota 55111.

Mississippi MS

VA Regional Office, 1600 East Woodrow Wilson Ave., Jackson, Mississippi 39216.

Missouri MO

VA Regional Office, 400 South 18th St., St. Louis, Missouri 63103.

Montana MT

VA Regional Office, 3633 Veterans Dr., Fort Harrison, Montana 59636.

Nebraska NE

VA Regional Office, 5631 S. 48th St., Lincoln, Nebraska 68516.

Nevada NV

VA Regional Office, 5460 Reno Corporate Dr., Reno, Nevada 89511.

VA Benefits Office, 4800 Alpine Pl., Suite 12, Las Vegas, Nevada 89107.

New Hampshire NH

VA Regional Office, Norris Cotton Federal Bldg., 275 Chestnut St., Manchester, New Hampshire03101.

New Jersey NJ

VA Regional Office, 20 Washington Place, Newark, New Jersey 07120.

New Mexico NM

VA Regional Office, Dennis Chavez Federal Bldg., 500 Gold Ave., SW., Albuquerque, New Mexico87102.

New York NY

VA Regional Office, 245 W. Houston St., New York, New York 10014.

VA Regional Office, Niagra Center, 130 S. Elmwood Ave., Buffalo, New York 14202.

North Carolina NC

VA Regional Office, Federal Office Building, 251 North Main Street, Winston-Salem, NorthCarolina 27155.

North Dakota ND

VA Regional Office, 2101 Elm St., Fargo, North Dakota 58102.

Ohio OH

VA Regional Office, Anthony J. Celebreeze Federal Office Bldg., 1240 East Ninth St.,Cleveland, Ohio 44199.

Oklahoma OK

VA Regional Office, 125 South Main St., Muskogee, Oklahoma 74401.

Oregon OR

VA Regional Office, Edith Green/Wendell Wyatt Federal Building, 1220 SW. Third Ave.,Portland, Oregon 97204.

Pennsylvania PA

VA Regional Office, 1000 Liberty Ave., Pittsburgh, Pennsylvania 15222.

VA Regional Office and Insurance Center, 5000 Wissahickon Ave., Philadelphia, Pennsylvania 19101.

Philippines

VA Regional Office and Outpatient Clinic, 1131 Roxas Blvd., Manila, Philippines; MAILINGADDRESS from U.S.: VA Regional Office, PSC 501, DPO AP 96515-1100.

Puerto Rico, Commonwealth of (including the Virgin Islands)

VA Regional Office, 150 Carlos Chardon Ave., Suite 300, San Juan, Puerto Rico 00918.

Rhode Island RI

VA Regional Office, 380 Westminster Street, Providence, Rhode Island 02903.

South Carolina SC

VA Regional Office, 6437 Garners Ferry Rd., Columbia, South Carolina 29201.

South Dakota SD

VA Regional Office, P.O. Box 5046, 2501 W. 22nd St., Sioux Falls, South Dakota 57105.

Tennessee TN

VA Regional Office, 110 9th Ave. South, Nashville, Tennessee 37203.

Texas TX

VA Regional Office, 6900 Almeda Rd., Houston, Texas 77030.

VA Regional Office, One Veterans Plaza, 701 Clay Ave., Waco, Texas 76799.

Utah UT

VA Regional Office, 550 Foothill Drive, Salt Lake City, Utah 84148.

Vermont VT

VA Regional Office, 215 North Main Street, White River Junction, Vermont 05001.

Virginia VA

VA Regional Office, 210 Franklin Rd., SW, Roanoke, Virginia 24011.

Washington WA

VA Regional Office, Federal Bldg., 915 Second Ave., Seattle, Washington 98174.

West Virginia WV

VA Regional Office, 640 4th Ave., Huntington, West Virginia 25701.

Wisconsin WI

VA Regional Office, 5400 W. National Ave., Milwaukee, Wisconsin 53214.

Wyoming WY

VA Regional Office and Medical Center, 2360 East Pershing Blvd., Cheyenne, Wyoming 82001.

48VA40BVeterans (Deceased) Headstone or Marker Records--VA.

Records are maintained at the Department of Veterans Affairs (VA) Central Office,Washington, DC.

Deceased Veterans and eligible family members.

The records in the system are the primary records and may contain the following types ofinformation:

1. Military Service Data.

2. Applicant's name and address.

3. Place of burial.

4. Data on headstone or marker.

5. Consignee's name, address and phone number.

Public Law 93-43.

Purpose:

National Cemetery Administration (NCA) collects a limited amount of personally Identifiableinformation in order to provide authorized individual's access to or interact with the Department ofVeterans Affairs. The system enables VA to maintain lists of individuals who receive a variety ofFederal Veteran's Benefits administered by VA at VA facilities located throughout the country. VAgathers or creates these records in order to enable it to administer these statutory benefitsprograms.

Information from this system also may be disclosed as a routine use for the followingpurposes:

1. For use in connection with the issuance of a government headstone or marker in a NationalCemetery or a private cemetery.

2. VA on its own initiative may disclose any information in the system, except the names and homeaddresses of Veterans and their dependents, that is relevant to a suspected or reasonably imminentviolation of the law whether civil, criminal, or regulatory in nature and whether arising by generalor program statute or by regulation, rule, or order issued pursuant thereto, to a Federal, State,local, tribal, or foreign agency charged with the responsibility of investigating or prosecutingsuch violation, or charged with enforcing or implementing the statute, regulation, rule, or order.VA may also disclose on its own initiative the names and addresses of Veterans and their dependentsto a Federal agency charged with the responsibility of investigating or prosecuting civil, criminal,or regulatory violations of law, or charged with enforcing or implementing the statute, regulation,or order issued pursuant thereto.

3. A record from this system of records may be disclosed as a "routine use" to aforeign government allied with the U.S. during war, or a Federal, State or local agency maintainingcivil, criminal or other pertinent information or military service data, if necessary to obtaininformation relevant to an agency decision concerning eligibility for burial or a reservation in anational cemetery or the issuance of a government headstone to mark a grave.

4. A record from this system of records may be disclosed to a Federal agency, in response to itsrequest, in connection with the granting of a benefit to a Veteran (including active duty personnel)or a dependent by the requesting agency, to the extent that the information is relevant andnecessary to the requesting agency's decision on the matter.

5. The record of an individual who is covered by a system of records may be disclosed to a Memberof congress, or a staff person acting for the Member, when the Member or staff person requests therecord on behalf of and at the written request of the individual.

6. Disclosure may be made to the National Archives and Records Administration in recordsmanagement inspections conducted under authority of Title 44 U.S.C.

7. VA may disclose records to the Department of Justice (DoJ), either on VA's initiative or inresponse to DoJ's request for the information, after either VA or DoJ determines that suchinformation is relevant to DoJ's representation of the United States or any of its components inlegal proceedings before a court or adjudicative body, provided that, in each case, the agency alsodetermines prior to disclosure that release of the records to the DoJ is a use of the informationcontained in the records that is compatible with the purpose for which VA collected the records. VA,on its own initiative, may disclose records in this system of records in legal proceedings before acourt or administrative body after determining that the disclosure of the records to the court oradministrative body is a use of the information contained in the records that is compatible with thepurpose for which VA collected the records.

8. Disclosure of relevant information may be made to individuals, organizations, private orpublic agencies, or other entities with whom VA has a contract or agreement or where there is asubcontract to perform such services as VA may deem practicable for the purposes of lawsadministered by VA, in order for the contractor or subcontractor to perform the services of thecontract or agreement.

9. Disclosure to other Federal agencies may be made to assist such agencies in preventing anddetecting possible fraud or abuse by individuals in their operations and programs.

10. VA may, on its own initiative disclose any information or records to appropriate agencies,entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality ofinformation in the system of records has been compromised; (2) the Department has determined that asa result of the suspected or confirmed compromise, there is a risk of embarrassment or harm to thereputations of the record subjects, harm to economic or property interests, identity theft or fraud,or harm to the security, confidentiality, or integrity of this system or other systems or programs(whether maintained by the Department or another agency or entity) that rely upon the potentiallycompromised information; and (3) the disclosure is to agencies, entities, or persons whom VAdetermines are reasonably necessary to assist or carry out the Department's efforts to respond tothe suspected or confirmed compromise and prevent, minimize, or remedy such harm. This routine usepermits disclosures by the Department to respond to a suspected or confirmed data breach, includingthe conduct of any risk analysis or provision of credit protection services as provided in 38 U.S.C.5724, as the terms are defined in 38 U.S.C. 5727.

Storage:

The information contained in the Veterans (Deceased) Headstone and Marker Records aremaintained in paper documents and are stored at Veterans Administration Central Office.

Paper documents are indexed and retrievable by name of VA beneficiary or eligible familymember.

NCA will maintain the data in compliance with applicable VA security policy Directives thatspecify the standards that will be applied to protect sensitive personal information. Further, onlyauthorized individuals may have access to the data and only when needed to perform their duties.They are required to take annual VA mandatory data privacy and security training.

Because the information is related to deceased veterans, the paper documents are retainedindefinitely.

Director, National Cemetery Administration (41), Department of Veterans Affairs, 810 VermontAve., NW., Washington, DC 20420.

Any individual who wishes to access information in order to determine whether a record isbeing maintained in this system under his or her name or other personal identifier, or wants todetermine the content of such records should submit a written request to the Privacy Officer,National Cemetery Administration, Department of Veterans Affairs, 810 Vermont Avenue, NW.,Washington, DC 20420. All inquiries must reasonably identify the type of records involved. Inquiriesshould include the individual's full name, branch of service, dates of service, service numbers,social security number, and date of birth.

See "Notification Procedures" above.

See "Notification Procedures" above.

Include family members of the deceased, official military records and VA claims records.

54VA10B3Veterans and Beneficiaries Purchased Care Community Health Care Claims, Correspondence, Eligibility, Inquiry and Payment Files â€" VA.

Records are maintained at the Chief Business Office

Purchased Care (CBOPC), 3773 Cherry Creek North Drive, Denver, Colorado

80209.

Categories of individuals covered by the system include the following:

1. Family members of Veterans who seek health care under 38 U.S.C. 1720G, 1781, 1787, 1802, 1803, 1812, 1813, 1821,Public Law 103-446, section 107 and Public Law 111-163 section 101.

2. Veterans seeking health care services in a foreign country under 38 U.S.C. 1724.

3. Veterans receiving community fee-for-service benefits at VA expense under Title 38 U.S.C. 1703, 1725 and 1728.

4. Health care providers treating individuals who receive care under 38 U.S.C. 1703, 1720G, 1724, 1725, 1728, 1781, 1787, 1803, 1812, 1813, 1821, Public Law 103-446 section 107 and Public Law 111-163 section 101.

5. Caregivers of Veterans providing personal care services and in receipt of a stipend under 38 U.S.C. 1720G and Public Law 111-163 section 101.

Records maintained in the system include program applications, eligibility information concerning the Veteran, family members, caregivers: other health insurance information to include information regarding eligibility or entitlement to other federal medical programs: correspondence concerning individuals who have applied for benefits in these programs; claims (billing) for medical care and services; documents pertaining to claims for medical services; information related to claims processing; documents pertaining to stipend calculation and payment; documents pertaining to appeals; and third party liability information and recovery actions taken by VA and/or TRICARE. The record may include the name, address and other identifying information concerning health care providers, services provided, amounts claimed and paid for health care services, amounts calculated and paid for stipends, medical records, and treatment and payment dates.

Additional information may include Veterans, who have applied for benefits in these programs; claims (billing) for medical care and services; documents pertaining to claims for medical services; information related to claims processing; documents pertaining to stipend calculation and payment; documents pertaining to appeals; and third party liability information and recovery actions. family member, and caregiver identifying information (e.g., name, address, social security number, VA claim file number, date of birth), and military service information concerning the Veteran and spouse or other family member (when applicable- e.g., dates, branch and character of service, medical information).

Title 38, United States Code, sections 501(a), 501(b), 1703, 1720G, 1724, 1725, 1728, 1781, 1787, 1802, 1803, 1812, 1813, 1821, Public Law 103-446 section 107 and Public Law 111-163 section 101.

Records may be used for purposes of establishing and monitoring eligibility to receive VA benefits, processing claims for medical care and services, and processing stipends.

To the extent that records contained in the system include information protected by 45 CFR Parts 160 and 164, i.e., individually identifiable health information, and 38 U.S.C. 7332, i.e., medical treatment information related to drug abuse, alcoholism or alcohol abuse, sickle cell anemia or infection with the human immunodeficiency virus, that information cannot be disclosed under a routine use unless there is also specific statutory authority in 38 U.S.C. 7332 and regulatory authority in 45 CFR Parts 160 and 164 permitting disclosure.

1. Eligibility and claim information from this system of records may be disclosed verbally or in writing. For example, disclosure may be made via correspondence, call service center, interactive voice recognition, portal or interactive Web page, in response to an inquiry made by the claimant, claimant's guardian, claimant's next of kin, health care provider, trading partner, other federal agency or contractor. Purposes of these disclosures are to assist the provider or claimant in obtaining reimbursement for claimed medical services, to facilitate billing processes, to verify beneficiary eligibility and to provide payment information regarding claimed services. Eligibility or entitlement information disclosed may include the name, authorization number (social security number), effective dates of eligibility, reasons for any period of ineligibility, and other health insurance information of the named individual. Claim or stipend information disclosed may include payment information such as payment identification number, date of payment, date of service, amount billed, amount paid, name of payee, or reasons for non-payment.

2. Statistical and other data to Federal, State, and local government agencies and national health organizations to assist in the development of programs that will be beneficial to health care recipients, to protect their rights under the law, and to ensure that they are receiving all health benefits to which they are entitled.

3. VA may disclose on its own initiative any information in this system, except the names and home addresses of Veterans and their family members or caregivers which is relevant to a suspected or reasonably imminent violation of law, whether civil, criminal or regulatory in nature, and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, to a Federal, State, local, Tribal, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule or order. On its own initiative, VA may also disclose the names and addresses of Veterans, their family members or caregivers to a Federal agency charged with the responsibility of investigating or prosecuting civil, criminal or regulatory violations of law, or charged with enforcing or implementing the statute, regulation, rule or order issued pursuant thereto.

4. A record from this system of records may be disclosed to a Federal agency upon its request for use in the issuance of a security clearance, the investigation of an employee, the letting of a contract, or the issuance of a license, grant or other benefit by the requesting agency, to the extent that the information is relevant and necessary to the requesting Agency's decision on the matter.

5. Disclosure may be made to a congressional office from the record of an individual in response to an inquiry from the congressional office made at the request of that individual.

6. Disclosure may be made to National Archives and Records Administration and to General Services Administration in records management inspections conducted under authority of 44 U.S.C.

7. Any relevant information in this system of records may be disclosed to attorneys, insurance companies, employers, and to courts, boards, or commissions; such disclosures may be made only to the extent necessary to aid the VA in preparation, presentation, and prosecution of claims authorized under Federal, State, or local laws, and regulations promulgated thereunder.

8. Any information in this system of records may be disclosed to the United States Department of Justice or United States Attorneys in order to prosecute or defend litigation involving or pertaining to the United States, or in which the United States has an interest.

9. Any information in this system of records may be disclosed to a Federal agency or party to an administrative proceeding being conducted by a Federal agency, in order for VA to respond to and comply with the issuance of an order by that Federal agency requiring production of the information.

10. Any information in this system of records may be disclosed to a State or municipal grand jury, a State or municipal court or a party in litigation, or to a State or municipal administrative agency functioning in a quasi-judicial capacity or a party to a proceeding being conducted by such agency, provided that any disclosure of claimant information made under this routine use must comply with the provisions of 38 CFR 1.511.

11. Any information concerning the claimant's indebtedness to the United States by virtue of a person's participation in a benefits program administered by VA, including personal information obtained from other Federal agencies through computer matching programs, may be disclosed to any third party, except consumer reporting agencies, in connection with any proceeding for the collection of any amount owed to the United States. Purposes of these disclosures may be to assist VA in collection of costs of services provided individuals not entitled to such services and to initiate legal actions for prosecuting individuals who willfully or fraudulently obtain Title 38 benefits without entitlement. This disclosure is consistent with 38 U.S.C. 5701(b)(6).

12. Any relevant information from this system of records may be disclosed to TRICARE, the Department of Defense (DoD) and the Defense Eligibility Enrollment Reporting System (DEERS) to the extent necessary to determine eligibility for the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) or TRICARE benefits, to develop and process CHAMPVA or TRICARE claims, and to develop cost-recovery actions for claims involving individuals not eligible for the services or claims involving potential third party liability.

13. The name and address of a Veteran, family member or caregiver, and other information as is reasonably necessary to identify such individual, may be disclosed to a consumer reporting agency for the purpose of locating the individual or obtaining a consumer report to determine the ability of the individual to repay an indebtedness to the United States by virtue of the individual's participation in a benefits program administered by VA, provided that the requirements of 38 U.S.C. 5701(g)(2) have been met.

14. The name and address of a Veteran, family member or caregiver and other information as is reasonably necessary to identify such individual, including personal information obtained from other Federal agencies through computer matching programs, and any information concerning the individual's indebtedness to the United States by virtue of the individual's participation in a benefits program administered by VA, may be disclosed to a consumer reporting agency for purposes of assisting in the collection of such indebtedness, provided that the requirements of 38 U.S.C. 5701(g)(4) have been met.

15. In response to an inquiry about a named individual from a member of the general public, disclosure of information may be made from this system of records to report the amount of VA monetary benefits being received by the individual. This disclosure is consistent with 38 U.S.C. 5701(c)(1).

16. The name and address of a Veteran, family member or caregiver may be disclosed to another Federal agency or to a contractor of that agency, at the written request of the head of that agency or designee of the head of that agency, for the purpose of conducting government research necessary to accomplish a statutory purpose of that agency.

17. Any information in this system of records relevant to a claim of a Veteran, family member or caregiver such as the name, address, the basis and nature of a claim, amount of benefit payment information, medical information and military service and active duty separation information may be disclosed at the request of the claimant to accredited service organizations, VA approved claim agents and attorneys acting under a declaration of representation, so that these individuals can aid claimants in the preparation, presentation and prosecution of claims

under the laws administered by VA. The name and address of a claimant will not, however, be disclosed to these individuals under this routine use if the claimant has not requested the assistance of the accredited service organization, claims agent or an attorney.

18. Any information in this system, including medical information, the basis and nature of claim, the amount of benefits and personal information may be disclosed to a VA Federal fiduciary or a guardian ad litem in relation to his or her representation of a claimant only to the extent necessary to fulfill the duties of the VA Federal fiduciary or the guardian ad litem.

19. The individual's name, address, social security number and the amount (excluding interest) of any indebtedness which is waived under 38 U.S.C. 3102, compromised under 4 CFR Part 103, otherwise forgiven, or for which the applicable statute of limitations for enforcing collection has expired, may be disclosed to the Treasury Department, Internal Revenue Service, as a report of income under 26 U.S.C. 61(a)(12).

20. The name of a Veteran, family member or caregiver, or other information as is reasonably necessary to identify such individual, and any other information concerning the individual's indebtedness by virtue of a person's participation in a benefit program administered by VA, may be disclosed to the Treasury Department, Internal Revenue Service, for the collection of Title 38, U.S.C. benefit overpayments, overdue indebtedness, and/or costs of services provided to an individual not entitled to such services, by the withholding of all or a portion of the person's Federal income tax refund.

21. The name, date of birth and social security number of a Veteran, family member or caregiver, and other identifying information as is reasonably necessary may be disclosed to Social Security Administration and Centers for Medicare & Medicaid Services, Department of Health and Human Services, for the purpose of validating social security numbers and Medicare information.

22. The name and address of any health care provider in this system of records who has received payment for claimed services on behalf of a

Veteran, family member or caregiver may be disclosed in response to an inquiry from a member of the general public who requests assistance in locating medical providers who accept VA payment for health care services.

23. Relevant information from this system of records may be disclosed to individuals, organizations, private or public agencies, etc., with whom VA has a contract or agreement to perform such services as VA may deem practicable for the purposes of laws administered by VA in order for the contractor or subcontractor to perform the services of the contract or agreement.

24. Relevant information from this system of records may be disclosed to an accrediting Quality Review and Peer Review Organization in connection with the review of claims or other review activities associated with CBOPC accreditation to professionally accepted claims processing standards.

25. Identifying information, including social security number, of

Veterans, spouse(s) of veterans, and dependents of Veterans, family members and caregivers, may be disclosed to other Federal agencies for purposes of conducting computer matches, to obtain information to determine or verify eligibility of Veterans who are receiving VA medical care under relevant sections of Title 38, U.S.C.

26. Disclosure to other Federal agencies may be made to assist such agencies in preventing and detecting possible fraud or abuse by individuals in their operations and programs.

27. VA may, on its own initiative, disclose any information or records to appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality of information in the system of records has been compromised; (2) the Department has determined that as a result of the suspected or confirmed compromise, there is a risk of embarrassment or harm to the reputations of the record subjects, harm to economic or property interests, identity theft or fraud, or harm to the security, confidentiality, or integrity of this system or other systems or programs (whether maintained by the Department or another agency or entity) that rely upon the potentially compromised information; and (3) the disclosure is to agencies, entities, or persons whom VA determines are reasonably necessary to assist or carry out the Department's efforts to respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm. This routine use permits disclosures by the Department to respond to a suspected or confirmed

data breach, including the conduct of any risk analysis or provision of credit protection services as provided in 38 U.S.C. 5724, as the terms are defined in 38 U.S.C. 5727.

28. Any relevant information from this system of records may be disclosed to the Centers for Medicare and Medicaid, the Social Security Administration, Veterans Benefit Administration, or any other federal or state agency.

Storage:

Records are stored electronically, in paper folders, magnetic discs, and magnetic tape. Paper documents may be scanned/digitized and stored for viewing electronically.

Paper records are retrieved by name or VA claims file number or social security number of the Veteran, family member or caregiver. Computer records are retrieved by name or social security number of the Veteran family member, caregiver, or VA claims file number of the Veteran.

Working spaces and record storage areas at CBOPC are secured during all business and non-business hours. All entrance doors require an electronic pass card for entry. The CBOPC Logistics Department issues electronic pass cards. CBOPC staff control visitor entry by door release and escort. The building is equipped with an intrusion alarm system monitored by CBOPC security staff during business hours and by a security service vendor during non-business hours. Electronic/Digital records are stored in an electronic controlled storage filing area. Paper records in work areas are stored in locked file cabinets or locked rooms. Access to record storage areas is restricted to VA employees on a "need-to-know" basis. Access to the computer room is limited by appropriate locking devices and restricted to authorized VA employees and vendor personnel. Automated Data Processing (ADP) peripheral devices are generally placed in secure areas or are otherwise protected. Authorized VA employees may access information in the computer system by a series of individually unique passwords/codes.

Record Control Schedule (RCS) 10-1 item XXXVIII Civilian Health and Medical care (CHMC) Records. NARA job number N1-015-3-1Item 1-8b. (Master file) item 3, Destroy 6 years after all individuals in the record become ineligible for program benefits.

Official responsible for policies and procedures: Chief Business Officer (10NB), Department of Veterans Affairs, Veterans Health Administration, VA Central Office, 810 Vermont Avenue, NW., Washington, DC 20420. Official Maintaining the System: Deputy Chief Business Officer Purchased Care, Department of Veterans Affairs, P.O. Box 469060, Denver, CO 80246-9060.

Any individual who wishes to determine whether a record is being maintained in this system under his or her name or other personal identifier, or wants to determine the contents of such record, should submit a written request to Chief Business Office Purchased Care, P.O. Box 469060, Denver, Colorado 80246-9060, or apply in person to the VHA Chief Business Office Purchased Care, 3773 Cherry Creek North Drive, Denver, Colorado 80209. All inquiries (Veteran and beneficiary) should include the Veteran’s full name and social security and VA claims file numbers, and the spouse’s family member or caregiver’s name, social security number and return address.

An individual who seeks access to records maintained under his or her name in this system may write or visit the Deputy Chief Business Officer, VHA CBO Purchased Care.

(See Record Access Procedures above.)

The Veteran sponsor, family member, caregiver, military service departments, private medical facilities and health care professionals, electronic trading partners, contractors, DoD, TRICARE, DEERS, other Federal agencies, VA Regional Offices, Veterans Benefits Administration (VBA) automated record systems, and VA Medical Centers.

54VA16Health Administration Center Civilian Health and Medical Program Records-VA

Records are maintained at the Health Administration Center (HAC), 3773 Cherry Creek NorthDrive, Denver, Colorado 80209.

Categories of individuals covered by the system include the following:

1. Dependents of veterans who seek health care under 38 U.S.C. 1781, 1802, 1803, 1813 and PublicLaw 103-446, section 107.

2. Veterans seeking health care services in a foreign country under 38 U.S.C. 1724.

3. Veterans or dependents receiving community fee for service benefits at VA expense under Title38 U.S.C 1703, 1725 and 1728.

4. Health care providers treating individuals who receive care under 38 U.S.C. 1703, 1724, 1725,1728, 1781, 1803, 1813, and Public Law 103-446 section 107.

Records maintained in the system include medical benefit application and eligibilityinformation concerning the veteran and, when applicable, their spouse and/or dependent(s), otherhealth insurance information, correspondence concerning individuals and documents pertaining toclaims for medical services, information related to claims processing and third party liabilityrecovery actions taken by VA and/or TRICARE. The record may include the name, address and otheridentifying information concerning health care providers, services provided, amounts claimed andpaid for health care services, medical records, and treatment and payment dates. Additionalinformation may include veteran, spouse and/or dependent identifying information (e.g., name,address, social security number, VA claims file number, date of birth), and military serviceinformation concerning the veteran sponsor (e.g., dates, branch and character of service,medical information).

Title 38, United States Code, sections 501(a), 501(b), 1703, 1724, 1725, 1728, 1781, 1802,1803, 1813, and Public Law 103-446 section 107.

Records may be used for purposes of establishing and monitoring eligibility to receive VAbenefits and processing medical claims for payment for eligible beneficiaries and veterans.

To the extent that records contained in the system include information protected by 45 CFRParts 160 and 164, i.e., individually identifiable health information, and 38 U.S.C. 7332, i.e., medical treatment information related to drug abuse, alcoholism or alcohol abuse, sicklecell anemia or infection with the human immunodeficiency virus, that information cannot be disclosedunder a routine use unless there is also specific statutory authority in 38 U.S.C. 7332 andregulatory authority in 45 CFR Parts 160 and 164 permitting disclosure.

1. Eligibility and claim information from this system of records may be disclosed verbally or inwriting. For example, disclosure may be made via correspondence, call service center or byinteractive Web page, in response to an inquiry made by the claimant, claimant's guardian,claimant's next of kin or person with whom the claimant has a meaningful relationship, health careprovider, trading partner or contractor. Purposes of these disclosures are to assist the provider orclaimant in obtaining reimbursement for claimed medical services, to facilitate billing processes,to verify beneficiary eligibility for requested services, and to provide payment informationregarding claimed services. Eligibility or entitlement information disclosed may include the name,authorization number (social security number), effective dates of eligibility, reasons for anyperiod of ineligibility, and other health insurance information of the named individual. Claiminformation disclosed may include payment information such as payment identification number, date ofpayment, date of service, amount billed, amount paid, name of payee, or reasons for non-payment.

2. Statistical and other data to Federal, State, and local government agencies and nationalhealth organizations to assist in the development of programs that will be beneficial to health carerecipients, to protect their rights under the law, and to ensure that they are receiving all healthbenefits to which they are entitled.

3. VA may disclose on its own initiative any information in this system, except the names andhome addresses of veterans and their dependents, which is relevant to a suspected or reasonablyimminent violation of law, whether civil, criminal or regulatory in nature, and whether arising bygeneral or program statute or by regulation, rule or order issued pursuant thereto, to a Federal,State, local, Tribal, or foreign agency charged with the responsibility of investigating orprosecuting such violation, or charged with enforcing or implementing the statute, regulation, ruleor order. On its own initiative, VA may also disclose the names and addresses of veterans and theirdependents to a Federal agency charged with the responsibility of investigating or prosecutingcivil, criminal or regulatory violations of law, or charged with enforcing or implementing thestatute, regulation, rule or order issued pursuant thereto.

4. A record from this system of records may be disclosed to a Federal agency upon its request foruse in the issuance of a security clearance, the investigation of an employee, the letting of acontract, or the issuance of a license, grant or other benefit by the requesting agency, to theextent that the information is relevant and necessary to the requesting Agency's decision on thematter.

5. Disclosure may be made to a congressional office from the record of an individual in responseto an inquiry from the congressional office made at the request of that individual.

6. Disclosure may be made to National Archives and Records Administration and to General ServicesAdministration in records management inspections conducted under authority of 44 U.S.C.

7. Any relevant information in this system of records may be disclosed to attorneys, insurancecompanies, employers, and to courts, boards, or commissions; such disclosures may be made only tothe extent necessary to aid the VA in preparation, presentation, and prosecution of claimsauthorized under Federal, State, or local laws, and regulations promulgated thereunder.

8. Any information in this system of records may be disclosed to the United States Department ofJustice or United States Attorneys in order to prosecute or defend litigation involving orpertaining to the United States, or in which the United States has an interest.

9. Any information in this system of records may be disclosed to a Federal agency or party to anadministrative proceeding being conducted by a Federal agency, in order for VA to respond to andcomply with the issuance of an order by that Federal agency requiring production of the information.

10. Any information in this system of records may be disclosed to a State or municipal grandjury, a State or municipal court or a party in litigation, or to a State or municipal administrativeagency functioning in a quasi-judicial capacity or a party to a proceeding being conducted by suchagency, provided that any disclosure of claimant information made under this routine use must complywith the provisions of 38 CFR 1.511.

11. Any information concerning the claimant's indebtedness to the United States by virtue of aperson's participation in a benefits program administered by VA, including personal informationobtained from other Federal agencies through computer matching programs, may be disclosed to anythird party, except consumer reporting agencies, in connection with any proceeding for thecollection of any amount owed to the United States. Purposes of these disclosures may be to assistVA in collection of costs of services provided individuals not entitled to such services and toinitiate legal actions for prosecuting individuals who willfully or fraudulently obtain Title 38benefits without entitlement. This disclosure is consistent with 38 U.S.C. 5701(b)(6).

12. Any relevant information from this system of records may be disclosed to TRICARE, theDepartment of Defense (DoD) and the Defense Eligibility Enrollment Reporting System (DEERS) to theextent necessary to determine eligibility for the Civilian Health and Medical Program of theDepartment of Veterans Affairs (CHAMPVA) or TRICARE benefits, to develop and process CHAMPVA orTRICARE claims, and to develop cost-recovery actions for claims involving individuals not eligiblefor the services or claims involving potential third party liability.

13. The name and address of a veteran or dependent, and other information as is reasonablynecessary to identify such individual, may be disclosed to a consumer reporting agency for thepurpose of locating the individual or obtaining a consumer report to determine the ability of theindividual to repay an indebtedness to the United States by virtue of the individual's participationin a benefits program administered by VA, provided that the requirements of 38 U.S.C. 5701(g)(2)have been met.

14. The name and address of a veteran or dependent, and other information as is reasonablynecessary to identify such individual, including personal information obtained from other Federalagencies through computer matching programs, and any information concerning the individual'sindebtedness to the United States by virtue of the individual's participation in a benefits programadministered by VA, may be disclosed to a consumer reporting agency for purposes of assisting in thecollection of such indebtedness, provided that the requirements of 38 U.S.C. 5701(g)(4) have beenmet.

15. In response to an inquiry about a named individual from a member of the general public,disclosure of information may be made from this system of records to report the amount of VAmonetary benefits being received by the individual. This disclosure is consistent with 38 U.S.C.5701(c)(1).

16. The name and address of a veteran or dependent may be disclosed to another Federal agency orto a contractor of that agency, at the written request of the head of that agency or designee of thehead of that agency, for the purpose of conducting government research necessary to accomplish astatutory purpose of that agency.

17. Any information in this system of records relevant to a claim of a veteran or dependent, suchas the name, address, the basis and nature of a claim, amount of benefit payment information,medical information and military service and active duty separation information may be disclosed atthe request of the claimant to accredited service organizations, VA approved claim agents andattorneys acting under a declaration of representation, so that these individuals can aid claimantsin the preparation, presentation and prosecution of claims under the laws administered by VA. Thename and address of a claimant will not, however, be disclosed to these individuals under thisroutine use if the claimant has not requested the assistance of the accredited service organization,claims agent or an attorney.

18. Any information in this system, including medical information, the basis and nature of claim,the amount of benefits and personal information may be disclosed to a VA Federal fiduciary or aguardian ad litem in relation to his or her representation of a claimant only to the extentnecessary to fulfill the duties of the VA Federal fiduciary or the guardian ad litem.

19. The individual's name, address, social security number and the amount (excluding interest) ofany indebtedness which is waived under 38 U.S.C. 3102, compromised under 4 CFR Part 103, otherwiseforgiven, or for which the applicable statute of limitations for enforcing collection has expired,may be disclosed to the Treasury Department, Internal Revenue Service, as a report of income under26 U.S.C. 61(a)(12).

20. The name of a veteran or dependent, other information as is reasonably necessary to identifysuch individual, and any other information concerning the individual's indebtedness by virtue of aperson's participation in a benefits program administered by VA, may be disclosed to the TreasuryDepartment, Internal Revenue Service, for the collection of Title 38, U.S.C. benefit overpayments,overdue indebtedness, and/or costs of services provided to an individual not entitled to suchservices, by the withholding of all or a portion of the person's Federal income tax refund.

21. The name, date of birth and social security number of a veteran, spouse or dependent, andother identifying information as is reasonably necessary may be disclosed to Social SecurityAdministration and Centers for Medicare & Medicaid Services, Department of Health and HumanServices, for the purpose of validating social security numbers and Medicare information.

22. The name and address of any health care provider in this system of records who has receivedpayment for claimed services on behalf of a veteran and beneficiary may be disclosed in response toan inquiry from a member of the general public who requests assistance in locating medical providerswho accept VA payment for health care services.

23. Relevant information from this system of records may be disclosed to individuals,organizations, private or public agencies, etc., with whom VA has a contract or agreement toperform such services as VA may deem practicable for the purposes of laws administered by VA inorder for the contractor or subcontractor to perform the services of the contract or agreement.

24. Relevant information from this system of records may be disclosed to an accrediting QualityReview and Peer Review Organization in connection with the review of claims or other reviewactivities associated with VA Health Administration Center accreditation to professionally acceptedclaims processing standards.

25. Identifying information, including social security number, of veterans, spouse(s) ofveterans, and dependents of veterans, may be disclosed to other Federal agencies for purposes ofconducting computer matches, to obtain information to determine or verify eligibility of veteranswho are receiving VA medical care under relevant sections of Title 38, U.S.C.

26. Disclosure to other Federal agencies may be made to assist such agencies in preventing anddetecting possible fraud or abuse by individuals in their operations and programs.

27. VA may, on its own initiative, disclose any information or records to appropriate agencies,entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality ofinformation in the system of records has been compromised; (2) the Department has determined that asa result of the suspected or confirmed compromise, there is a risk of embarrassment or harm to thereputations of the record subjects, harm to economic or property interests, identity theft or fraud,or harm to the security, confidentiality, or integrity of this system or other systems or programs(whether maintained by the Department or another agency or entity) that rely upon the potentiallycompromised information; and (3) the disclosure is to agencies, entities, or persons whom VAdetermines are reasonably necessary to assist or carry out the Department's efforts to respond tothe suspected or confirmed compromise and prevent, minimize, or remedy such harm. This routine usepermits disclosures by the Department to respond to a suspected or confirmed data breach, includingthe conduct of any risk analysis or provision of credit protection services as provided in 38 U.S.C.5724, as the terms are defined in 38 U.S.C. 5727.

Storage:

Records are stored electronically, in paper folders, magnetic discs, and magnetic tape.Paper documents may be scanned/digitized and stored for viewing electronically.

Paper records are retrieved by name or VA claims file number or social security number ofthe veteran sponsor. Computer records are retrieved by name or social security number of the veteransponsor, spouse, and/or dependent, or VA claims file number of the veteran sponsor.

Working spaces and record storage areas at HAC are secured during all business and non-business hours. All entrance doors require an electronic pass card for entry. The HAC SecurityOfficer issues electronic pass cards. HAC staff control visitor entry by door release and escort.The building is equipped with an intrusion alarm system monitored by HAC security staff duringbusiness hours and by a security service vendor during non-business hours. Electronic/Digitalrecords are stored in an electronic controlled storage filing area. Paper records in work areas arestored in locked file cabinets or locked rooms. Access to record storage areas is restricted to VAemployees on a "need-to-know" basis. Access to the computer room is generally limited byappropriate locking devices and restricted to authorized VA employees and vendor personnel.Automated Data Processing (ADP) peripheral devices are generally placed in secure areas or areotherwise protected. Authorized VA employees may access information in the computer system by aseries of individually unique passwords/codes.

Records are maintained and disposed of in accordance with record disposition authorityapproved by the Archivist of the United States. Paper records that are scanned and digitized forviewing electronically are destroyed after they have been scanned onto optical disks, and theelectronic copy determined to be an accurate and complete copy of the paper record scanned.

Official responsible for policies and procedures: Chief Business Officer (16), Department ofVeterans Affairs, Veterans Health Administration, VA Central Office, 810 Vermont Avenue, NW.,Washington, DC 20420. Official Maintaining the System: Director, Health Administration Center,Department of Veterans Affairs, P.O. Box 469060, Denver, CO 80246-9060.

Any individual who wishes to determine whether a record is being maintained in this systemunder his or her name or other personal identifier, or wants to determine the contents of suchrecord, should submit a written request to Director, VA Health Administration Center, P.O. Box469060, Denver, Colorado 80246-9060, or apply in person to the Director, VA HealthAdministration Center, 3773 Cherry Creek North Drive, Colorado 80209. Inquiries should include theveteran sponsor's full name and social security and VA claims file numbers, and the spouse ordependent's name, social security number and return address.

An individual who seeks access to records maintained under his or her name in this systemmay write or visit the Director, VA Health Administration Center.

(See Record Access Procedures above.)

The veteran sponsor, spouse and/or dependent, military service departments, private medicalfacilities and health care professionals, electronic trading partners, contractors, DoD, TRICARE,DEERS, other Federal agencies, VA Regional Offices, Veterans Benefits Administration (VBA) automatedrecord systems, and VA Medical Centers.

55VA26Loan Guaranty Home, Condominium and Manufactured Home Loan Applicants Records, Specially Adapted Housing Applicant Records and Vendee Loan Applicant Recordsâ€"VA.

Records are maintained at the VA Central Office, the regional offices, medical and regionaloffice centers, VA offices and VA data processing centers. These records generally will bemaintained by the regional office, medical and regional office center or VA office havingjurisdiction over the geographic area in which the property securing a VA guaranteed, insured ordirect loan or on which a specially adapted housing grant has been issued is located and at theServicing Data Processing Centers at Hines, Illinois; Austin, Texas; and St. Paul, Minnesota.Records may be temporarily transferred between fields stations or to VA Central Office for necessaryappeals, reviews, or quality control reviews. Address locations are listed in VA Appendix I. Recordsprovided to the Department of Housing and Urban Development (HUD) for inclusion on its Credit AlertInteractive Voice Response System (CAIVRS) are located at a data processing center under contract toHUD at Reston, Virginia.

The following categories of individuals will be covered by this system: (1) Disabledveterans who have applied for and received specially adapted housing assistance under title 38,United States Code, chapter 21; (2) veterans, their spouses or unmarried surviving spouses who haveapplied for and received VA housing credit assistance under title 38, United States Code, chapter37; (3) person(s) applying to purchase VA owned properties (vendee loans); (4) transferee owners ofproperties encumbered by a VA-guaranteed, insured, direct or vendee loan (e.g., individuals who haveassumed a VA-guaranteed loan and those who have purchased property directly from the VA); and (5)individuals other than those identified above who may have applied for loan guaranty benefits.

Records (or information contained in records) may include the following: (1) Militaryservice information from a veteran's discharge certificate (DD Form 214, 215) which specifies name,service number, date of birth, rank, period of service, length of service, branch of service, paygrade, and other information relating to a veteran's military service (e.g., character of service,assigned separation reason code, whether a veteran is out of the service); (2) medical recordscontaining specific information regarding a veteran's physical disability (e.g., blindness,paraplegic condition, loss of limbs) which is used to determine eligibility and need for speciallyadapted housing. Adjudication records relating to: (a) Medical determinations by the VA that aveteran is eligible and needs specially adapted housing; or (b) VA determinations on whether aveteran who has received an other than honorable discharge should be eligible for VA creditassistance benefits; (3) applications for certificates of eligibility (these applications generallycontain information from a veteran's military service records except for character of discharge);(4) applications for FHA veterans' low-downpayment loans (these applications generally containinformation from a veteran's military service records including whether or not a veteran is in theservice); (5) applications for a guaranteed or direct loan, applications for release of liability,applications for substitutions of VA entitlement and applications for specially adapted housing(these applications generally contain information relating to employment, income, credit, personaldata; e.g., social security number, marital status, number and identity of dependents; assets andliabilities at financial institutions, profitability data concerning business of self-employedindividuals, information relating to an individual veteran's loan account and payment history on aVA-guaranteed, direct, or vendee loan on an acquired property, medical information when speciallyadapted housing is sought, and information regarding whether a veteran owes a debt to the UnitedStates) and may be accompanied by other supporting documents which contain the above information;(6) applications for the purchase of a VA acquired property (e.g., vendee loans--theseapplications generally contain personal and business information on a prospective purchaser such associal security number, credit, income, employment history, payment history, business references,personal information and other financial obligations and may be accompanied by other supportingdocuments which contain the above information); (7) loan instruments including deeds, notes,installment sales contracts, and mortgages; (8) property management information; e.g., condition andvalue of property, inspection reports, certificates of reasonable value, correspondence and otherinformation regarding the condition of the property (occupied, vandalized), and a legal descriptionof the property; (9) information regarding VA loan servicing activities regarding default,repossession and foreclosure procedures, assumability of loans, payment of taxes and insurance,filing of judgments (liens) with State or local authorities and other related matters in connectionwith active and/or foreclosed loans; and (10) information regarding the status of a loan (i.e.,approved, pending or rejected by the VA).

Title 38, United States Code, chapter 3, section 210(c)(1); title 38, United States Code,chapters 21 and 37.

1. The record of an individual who is covered by this system may be disclosed to a member ofCongress or staff person acting for the member when the member or staff person requests the recordon behalf of and at the request of that individual.

2. Any information in this system, except for the name and address of a veteran, which isrelevant to a suspected violation or reasonably imminent violation of law, whether civil, criminalor regulatory in nature and whether arising by general or program statute or by regulation, rule ororder issued pursuant thereto, may be disclosed to a Federal, State, local or foreign agency chargedwith the responsibility of investigating or prosecuting such violation, or charged with enforcing orimplementing the statute, rule, regulation or order issued pursuant thereto.

3. The name and address of a veteran, which is relevant to a suspected violation or reasonablyimminent violation of law, whether civil, criminal or regulatory in nature and whether arising bygeneral or program statute or by regulation, rule or order issued pursuant thereto, may be disclosedto a Federal agency charged with the responsibility of investigating or prosecuting such violation,or charged with enforcing or implementing the statute, regulation, rule or order issued pursuantthereto, in response to its official request.

4. The name and address of a veteran, which is relevant to a suspected violation or reasonablyimminent violation of law concerning public health or safety, whether civil, criminal or regulatoryin nature and whether arising by general or program statute or by regulation, rule or order issuedpursuant thereto, may be disclosed to any foreign, State or local government agency orinstrumentality charged under applicable law with the protection of the public health or safety if aqualified representative of such organization, agency or instrumentality has made a written requestthat such name and address be provided for a purpose authorized by law.

5. Any information in this system, such as the name and address of a veteran or the veteran'sspouse, and the property address may be disclosed to credit reporting agencies, companies extendingcredit, depository institutions, utility companies, investors, insurance companies, governmentalagencies, lenders, and employers to enable such parties to provide the VA with information regardingincome, credit, assets and liabilities information on applicants, mortgagors, or obligors and toprovide the VA with information regarding the status of obligations, payment records, employmenthistories, assets for closing fees and other assets and liabilities.

6. Information on the application for a guaranteed or direct loan, and on the certificate ofreasonable value and information verifying an applicant's employment and/or amount of deposit in afinancial institution, may be disclosed to a prospective mortgagee proposing to make a guaranteedloan on the veteran applicant's behalf.

7. Information regarding the status (i.e., approved, pending, or rejected) or an application forVA loan benefits or for a loan account and the reasons for rejection may be disclosed to aprospective lender. When the VA has rejected a loan application, the information disclosed mayinclude information from another VA record such as a debt which the veteran owes to the UnitedStates or information from a claims file relating to a veteran's ability to discharge an obligation.

8. Only the fact that the loan has been approved, rejected, or is pending may be disclosed to aseller, a spouse of a seller, or the spouse of the veteran-applicant who is an actual party ininterest to the guaranteed, insured or direct loan transaction in order to inform such party of thestatus of the loan application. However, a statement of the reason for rejection of the loan mayalso be provided to the spouse of the veteran-applicant, if the spouse is a joint applicant for theloan or would be jointly liable on the loan.

9. Any information on the application for a VA-acquired property (vendee loan) concerning aprospective purchaser may be disclosed to a broker aiding in the sale of a VA-acquired property inorder that the broker may assist the prospective purchaser in completing his or her application.Such information may include an explanation of specific loan document discrepancies or specificinformation on income or credit.

10. Information on the status (i.e., the payment record), of a guaranteed, insured, direct, orVA-acquired property (vendee) loan account(s) may be disclosed to persons or organizations extendingcredit or providing services or other benefits to the obligor, or persons or organizationsconsidering the extension of credit, services or other benefits to the potential obligor providedthe name, address, or other information necessary to identify the obligor is given beforehand by therequester.

11. The name and address of an obligor (e.g., an individual who has obtained a VA-guaranteed loanor purchased a VA property), and the account number (insurance, tax number) may be disclosed tohazard insurance companies and real estate taxing authorities to obtain billings and to authorizepayments of such obligations as they become due from the direct and vendee (portfolio) loan escrowaccounts.

12. Information as to the acceptability or nonacceptability of a prospective purchaser preparingto assume liability to VA under a mortgage contract or of a prospective purchaser preparing tosubstitute loan guaranty entitlement for the party presently obligated may be disclosed to partiespresently liable on a VA loan, loan guaranty or loan insurance agreement. In addition, theacceptability or nonacceptability of a transferee owner may be disclosed to parties presently liableon a VA loan, loan guaranty or loan insurance agreement, for the purpose of releasing the originalveteran borrower, or a veteran who substituted loan guaranty entitlement for the original veteranborrower, from liability. The reason(s) for nonacceptability of the prospective loan assumer ortransferee or of a purchaser/transferee (e.g. poor credit history, insufficient income and/or debtsowed the U.S.) may also be disclosed to parties presently liable on a VA loan, loan guaranty or loaninsurance agreement in order to inform the parties presently liable of the reasons for thenonacceptability.

13. Information on the default status of a delinquent loan account (e.g., amount of payments inarrears, number of months in arrears, what efforts the VA has taken to service the loan, conditionof the property, repayment schedule, and total amount of debt) may be disclosed to prior ownersremaining contingently liable for indebtedness to permit prior owners to take necessary action(s) toprotect their interest where loan liquidation is indicated and to prevent a possible debt to theGovernment which may be placed against the prior owner.

14. Any information in this system such as current obligor, prior obligors, debt outstanding,current credit reports containing an obligor's name and address and date(s) and cause of thedefault, and loan account information (e.g., loan account number, property condition, legaldescription, date loan issued, amount of loan and amount in arrears) may be disclosed to the U.S.Department of Justice or United States Attorneys in order for the Department of Justice of U.S.Attorneys to liquidate a defaulted loan by judicial process, and take title on the foreclosedproperty in accordance with State law. Any information in this system may also be disclosed to theDepartment of Justice or U.S. Attorneys in order for the foregoing parties to prosecute or defendlitigation involving or pertaining to the United States. Any relevant information in this system mayalso be disclosed to other Federal agencies upon their request in connection with review ofadministrative tort claims and potential tort claims filed under the Federal Tort Claims Act, 28U.S.C. 2672, the Military Claims Act, 10 U.S.C. 2733, and other similar claims statutes.

15. Loan account information (e.g., loan account number, property condition, legal description ofproperty, date loan issued, amount of loan and amount in arrears), current credit reports containingname and address of an obligor and the cause and date(s) of default may be disclosed to the GeneralAccounting Office (GAO) to enable the GAO to pursue necessary collection activities and obtain ajudgment against the obligor(s).

16. Any information in a direct or vendee loan account record may be disclosed to activeinvestors purchasing or considering the purchase of VA direct or vendee loans from VA or from aprevious investor. Such information will be furnished to active prospective investors to provide abasis for their submitting an offer to purchase loans and to actual investors in order that they mayestablish loan accounts on purchased loans. Such information may also be disclosed to financialadvisors to assist VA in developing strategies for marketing these loans, and to investment bankers,bond rating agencies, other government agencies, private mortgage insurance companies, bondingcompanies, master servicers, and others involved in the marketing or sale of vendee loans, includinglegal counsel, accountants and auditors for such entities.

17. Any information in this system, including the nature and amount of a financial obligation,may be disclosed to a debtor's Federal employing agency or commanding officer so that the debtor-employee may be counseled by his or her Federal employer or commanding officer and to assist in thecollection of unpaid financial obligations owed the U.S. This purpose is consistent with 5 U.S.C5514, 4 CFR 102.5, and section 206 of Executive Order 11222 of May 8, 1965 (30 FR 6469).

18. Any information in this system may be disclosed to a guardian ad litem in relation to theguardian's representation of a veteran in any legal or administrative proceeding so long as thedisclosure is for the benefit of the veteran.

19. Any information in this system such as available identifying information regarding thedebtor(s), name of debtor(s) spouse, social security account number of debtor(s), VA insurancenumber(s), VA loan number(s), VA claim number(s), place(s) of birth and date(s) of birth ofdebtor(s), name(s) and address(es) of debtor(s) employer(s), and dates of employment may bedisclosed to other Federal agencies, State probate courts, State drivers license bureaus, and Stateautomobile title and license bureaus in order for the VA to obtain current name, address, locatorand credit report assistance in the collection of unpaid financial obligations owed to the UnitedStates. This purpose is consistent with the Federal Claims Collection Act of 1966 (Pub. L. 89-508, 31 U.S.C. 951-953 and 4 CFR parts 101-105), and the disclosure is authorized by 38U.S.C. 3301(b)(6).

20. Any information in this system, such as a loan applicant's or a defaulted obligor's (i.e., adefaulted obligor is an individual that has not performed one or more of the required obligationsunder the terms of the loan instruments) name and address, property address, balance of debt, amountof debt owed per month, loan account number, credit reports and reasons for notice to quit, may bedisclosed to fee attorneys, fee appraisers, management brokers, process servers, subordinatelienholders, title companies, and abstractors for the purposes of loan approval or loan terminationof direct or vendee loans by judicial or nonjudicial means, to obtain possession of VA property incases of default or Foreclosure to issue and post Demands for Possession or Notices to Quit, to filejudgments (liens) in accordance with State and local law and to carry out all other necessary VAprogram responsibilities. VA fee attorneys may disclose record information contained therein totitle insurance companies and title agents, for Trustee's sale advertisements, and to subordinatelienholders. This disclosure authority by VA fee attorneys is consistent with 38 U.S.C. 3301 (e) and(h).

21. An obligor's social security number and other information regarding the filing of judgments(liens) may be disclosed to appropriate State and local authorities in order to conform to State andlocal law requirements and to assist the VA and State and local authorities in identifying VAjudgment debtors on State and local judgment records. This disclosure is consistent with 38 U.S.C.3301(b)(6).

22. Any information in this system relating to the adjudication of incompetency of a veteraneither by a court of competent jurisdiction or by the VA may be disclosed to a lender or prospectivelender extending credit or proposing to extend credit on behalf of a veteran in order for the VA toprotect incompetent veterans from entering into unsound financial transactions which might depletethe resources of the veteran and to protect the interests of the Government giving credit assistanceto a veteran.

23. Any information in this system may be disclosed to a Federal Grand jury, a Federal court or aparty in litigation, or a Federal agency or party to an administrative proceeding being conducted bya Federal agency, in order for the VA to respond to and comply with the issuance of a Federalsubpoena.

24. Any information in this system may be disclosed to a State or municipal court or a party inlitigation; or to a State or municipal grand jury, a State or municipal administrative agencyfunctioning in a quasi-jurdicial capacity or a party to a proceeding being conducted by such agency,in order for the VA to respond to and comply with the issuance of a State or municipal subpoena;provided, that any disclosure of claimant information made under this routine use must comply withthe provisions of 38 CFR 1.511.

25. Any information concerning the veteran's indebtedness to the United States by virtue of aperson's participation in a benefits program administered by the VA, including personal informationobtained from other Federal agencies through computer matching programs, may be disclosed to anythird party, except consumer reporting agencies, in connection with any proceeding for thecollection of any amount owed to the United States. Purposes of these disclosures may be (a) toassist the VA in collection of title 38 benefit overpayments, overdue indebtedness, and/or costs ofservices provided individuals not entitled to such services, and (b) to initiate legal actions forprosecuting individuals who willfully or fraudulently obtained title 38 benefits withoutentitlement. This disclosure is consistent with 38 U.S.C. 3301(b)(6).

26. The name and address of an obligor, other information as is reasonably necessary to identifysuch person, including personal information obtained from other Federal agencies through computermatching programs, and any information concerning such person's delinquency or default on a loanmade or guaranteed by the VA may be disclosed to a consumer reporting agency for purposes ofreporting delinquencies, defaults and indebtedness and assisting in the collection of suchindebtness, provided that the provisions of 38 U.S.C. 3301(g)(4) have been met.

27. Any information in this system, except for the name and address of a veteran, may bedisclosed to a Federal agency in order for the VA to obtain information relevant to the making,insuring, or guaranteeing of a loan under chapter 37 of title 38 U.S.C. The name and address of aveteran may be disclosed to a Federal agency under this routine use if they are required by theFederal agency to respond to the VA inquiry.

28. The name of a veteran, or other beneficiary, other information as is reasonably necessary toidentify such individual, and any other information concerning the individual's indebtedness byvirtue of a person's participation in a benefits program administered by the VA, may be disclosed tothe Treasury Department, Internal Revenue Service, for the collection of Title 38, U.S.C. benefitoverpayments, overdue indebtedness, and/or costs of services provided to an individual not entitledto such services, by the withholding of all or a portion of the person's Federal income tax refund.

29. Any information in the system may be disclosed to the Department of the Treasury, InternalRevenue Service, where required by law, including the borrower's name, address, social security ortaxpayer identification number, amount of interest paid, and informaiton relating to any abandonmentor foreclosure of a property.

30. Any information on a property which has been acquired by VA such as loan number, propertyaddress, property survey, title limitations/policy, termite inspections, existing warranties,repairs made by VA and items still requiring repair, and dues payable to and services provided byhomeowner or condominum associations may be disclosed to prospective purchasers and theirrepresentatives in order to assist VA in the timely disposal of its acquired preperties. Suchinformation may include the name of the purchaser and purchaser's sales agent, price and terms ofthe successful offeror's, along with the reason(s) for selecting such offer over any other competingoffer.

31. Any information in the system may be disclosed to the lender or holder of a VA guaranteedloan, or their attorneys, in support of a decision by VA to reject a claim under guaranty, demandreimbursement for a claim previously paid, or in the course of settlement negotiations. When ademand for reimbursement will be made against a party other than the lender or holder, such as thereal estate broker, fee appraiser or seller of the property, the information may be disclosed to theparty and its attorneys.

32. The social security number and loan account number of all persons with VA-guaranteed andportfolio loans which fall under one of the following categories: (a) The accounts are not current;(b) there has been a foreclosure; or (c) the Department has paid a claim, may be provided to theDepartment of Housing and Urban Development for inclusion in its Credit Alert Interactive VoiceResponse System (CAIVRS). Information included in this system may be disclosed to all participatingagencies and lenders who participate in the agencies' programs to enable them to verify informationprovided by new loan applicants and evaluate the creditworthiness of applicants. These records mayalso be disclosed as part of an ongoing computer matching program to accomplish these purposes.

33. Relevant loan guaranty record information may be disclosed to any individual, organization,or other entity with whom VA has a contract or agreement under which that entity will performservices to assist VA in the administration of the Loan Guaranty Program. The information that maybe disclosed under this routine use is limited to that which is necessary to permit the contractorto perform the services required under the contract or agreement.

34. Any information in this system may be disclosed to an active VA lender, lender's agent,mortgage broker, or otherprogram participant in response to a request from that individual or entityif that information is necessary in connection with the origination of a VA-guaranteed Interest RateReduction Refinancing Loan (RRL). In order to obtain to information under this routine use, theparty requesting the information must establish the fact that it is a participant in the VA homeloan program through the use of a VA lender identification number. The requester must also providethe veteran's name and social security number and the month and eyar of the loan being refinanced orthe 12-digit VA loan number.

35. Any information in this system may be disclosed to a servicemember's commanding officer ordesignee if VA determines that sharing this information is necessary in order to reach aservicemember who has otherwise not responded to VA to attempt to assist in curing a default orresolving a foreclosure or eviction of a VA-guaranteed or direct loan.

Storage:

VA-guaranteed, insured, direct and vendee loan records are maintained in individual folders on paper documents, on automated storage media (i.e, microfilm, microfiche, magnetic tape and magnetic disks), and on electronically scanned documents.

All VA loan applications and loan records are indexed by name and VA loan file number in thelocal VA office having jurisdiction over the geographic area in which the property is located.Automated records are indexed for statistical purposes by a file number, field station and countycode number and lender identification number. However, an individual loan record in automated formatmay only be retrieved by name or loan number. Records in CAIVRS may only be retrieved by socialsecurity number.

Access to VA working spaces and record file storage areas is restricted to VA employees on a"need to know" basis. Generally, VA file areas are locked after normal duty hours and are protectedfrom outside access by the Federal Protective Service or other VA security personnel. Loan andproperty security instruments are stored in separate fire resistant locked files. VA employee loanfile records and other files which, in the opinion of VA, are, or may become, sensitive are storedin separate locked files.

Information in the system may be accessed from authorized terminals in the VA telecommunicationsnetwork. Terminal locations include VA Central Office and regional offices. Access to terminals isby authorization controlled by the site security officer. The security officer is assignedresponsibility for privacy-security measures, especially for review of violations logs, informationlogs and control of password and badge readers and audible alarms. Electronic keyboard locks areactivated on security errors. Also, beginning in 1986, sensitive files were established using thesocial security numbers of the VA Veterans Benefits Administration employees and other prominentindividuals to prevent indiscriminate access to their automated records.

At the data processing centers, identification of magnetic tape and disks containing data isrigidly enforced using labeling techniques. Automated storage media which are not in use are storedin tape libraries which are secured in locked rooms. Access to programs is controlled at threelevels: Programming, auditing, and operations. Access to data processing centers is generallyrestricted to center employees, custodial personnel, Federal Protective Service and other securitypersonnel. Access to computer rooms is restricted to authorized operational personnel throughelectronic locking devices. All other persons gaining access to computer rooms are escorted.

Access to the data processing center where HUD maintains CAIVRS is generally restricted to centeremployees, authorized HUD employees and authorized subcontractors. Access to computer rooms isrestricted to authorized operational personnel through electronic locking devices. All other personsgaining access to computer rooms are escorted.

Files in CAIVRS use social security numbers as identifiers. Access to information in files isrestricted to authorized employees of participating agencies and authorized employees of lenders whoparticipate in the agencies' programs. Access is controlled by agency distribution of passwords.Information in the system may be accessed by use of a touchtone telephone by authorized agency andlender employees on a "need to know" basis.

A VA-approved, active VA lender, lender's agent, mortgage broker, or other program participantmay botain access to the computerized VA system maintaining this system of records for the purposeof learning whether an applicant for a VA-guaranteed loan under the following circumstances. Thelender must log on to the system using the unique 10-digit lender identification number assigned byVA and a unique password. The lender also must enter information identifying the specific veteranfor whom the IRRRL lender seeks information, including the veteran's name, social security numberand other identifying information, such as the 12-digit loan number for the veteran's current VA-guaranteed loan or the month and year of the loan.

Records in individualized case folder concerning active VA guaranteed or insured loans areretained at the VA servicing facility for up to three years and forwarded to the Federal Archivesand Records Center (FARC) where they are retained up to thirty-three years and then destroyed.Active direct loan case folders are retained at the VA servicing facility until the case becomesinactive, e.g., existing loan balance is paid in full.

Inactive guaranteed and direct loan folders are forwarded to the FARC annually, retained for fiveyears and then destroyed. Vendee loan records being maintained in case folders are kept at the VAservicing facility until five years after the case becomes inactive and are then destroyed.Specially adapted housing (SAH) records are maintained either at VA Central Office (VACO) and/or theVA servicing facility. Once SAH records are closed, SAH records at VACO are maintained for one yearand then sent to the FARC where they are retained for thirty years and then destroyed. Closed SAHrecords maintained at regional offices are maintained for ten years and then destroyed. Generally,automated records (e.g., computer lists, discs, and microfiche) are maintained for up to five yearsand then destroyed. Destruction of records is accomplished by shredding, burning, and/or erasure.

File information for CAIVRS is provided to HUD by VA on magnetic tape. After information from thetape has been read into the computer the tape is returned to VA for updating. HUD does not keepseparate copies of the tape.

Director, Loan Guaranty Service (26), VA Central Office, Washington, DC 20420.

An individual who wishes to determine whether a record is being maintained in this systemunder his or her name or other personal identifier or wants to determine the contents of such recordshould submit a written request or apply in person to the nearest Veterans Administration regionaloffice or center. Addresses for VA regional offices and centers may be found in VA Appendix 1 at theend of this document. All inquiries must reasonably identify the benefit or system of recordsinvolved, i.e.; Loan Guaranty. Inquiries should include the individual's full name, VA file numberor loan number. If the VA file or loan number is not available, then as much of the followinginformation as possible should be forwarded: Address of the property secured by a VA-guaranteed,insured or portfolio loan, owner or former owners of the property, name of lender and lender's loannumber, branch of service, service number or social security number. Some of the records in thissystem are exempt from the notification requirement under 5 U.S.C. 552a(k). To the extent thatrecords in this system of records are not subject to exemption, they are subject to notification. Adetermination as to whether an exemption applies shall be made at the time a request fornotification is received.

An individual who seeks access to or wishes to contest records maintained under his or hername in this system may write, call or visit the nearest Veterans Administration regional office orcenter. Address locations are listed in VA Appendix 1 at the end of this document. However, some ofthe records in this system are exempt from the record access and contesting requirements under 5U.S.C. 552a(k). To the extent that records in this system of records are not subject to exemption,they are subject to access and contest. A determination as to whether an exemption applies shall bemade at the time a request for access or contest is received.

(See Record access procedures above.)

The VA records in this system are obtained from the applicant, lenders, brokers andbuilder/sellers, an applicant's credit sources, depository institutions and employers, hazardinsurance companies, taxing authorities, title companies, fee personnel, other VA records, otherFederal, State and local agencies, and other parties of interest involving VA-guaranteed, insured,vendee or direct loans or specially adapted housing.

The Administrator of Veterans Affairs has exempted this system of records from the followingprovisions of the Privacy Act of 1974, as permitted by 5 U.S.C. 552a(k)(2).

5 U.S.C. 552a(c)(3)

5 U.S.C. 552a(d)

5 U.S.C. 552a(e)(1)

5 U.S.C. 552a(e)(4)(G), (H) and (I)

5 U.S.C. 552a(f)

Reasons for exemptions: The exemption of information and material in this system fo records isnecessary in order to accomplish the law enforcement functions of the Loan Guaranty Service toprevent subjects of internal audit investigations for potential fraud and abuse in the VA LoanGuaranty Program from frustrating the investigatory process, to fulfill commitments made to protectthe confidentiality of sources, to maintain access to sources of information and to avoidendangering these sources.

57VA135Voluntary Service Records--VA.

Records are maintained at each of the VA health care facilities and in the Voluntary Service System (VSS). Active records are retained at the facility where the individual has volunteered to assist the administrative and professional personnel and in the VSS. Basic information for all inactive records is retained at the facility where the volunteer worked and in the VSS. VSS is a web-based volunteer timekeeping package currently housed on Webservers located at the Capital Region Readiness Center, 221 Butler Avenue, Building 511, Martinsburg, West Virginia 25405

Title 38, United States Code, Section 513.

The records and information are used for tracking the number of regularly-scheduled volunteers and occasional volunteers to produce statistical and managerial reports on the number of hours and visits of all volunteers each month, and to present volunteers with certificates of appreciation for service.

All volunteers, regularly-scheduled and occasional, including non-affiliated and members of voluntary service organizations; welfare, service, veterans, fraternal, religious, civic, industrial, labor, and social groups or clubs, which voluntarily offer the services of their organizations and/or individuals to assist with the provision of care to patients, either directly or indirectly, through VA Voluntary Service under Title 38, United States Code, Section 513.

Administrative records containing personal information such as name, address, phone number, e-mail address, date of birth, and volunteer date in a VA health care facility, VA regional office, or VA cemetery is provided by the volunteer on VA Form 10-7055, "Application for Voluntary Service". Information relating to the individual membership in service organizations, qualifications, restrictions and preferences of duty and availability to schedule time of service. Training records pertaining to the volunteer’s service will also be maintained for all active volunteers at the facility where the volunteer works. Medical records of active volunteers will be maintained in the facility’s Employee Health office. Fingerprint and background investigation records will be maintained by the local facility’s office that handles those investigations.

Information in this system of records may be provided by the volunteer, his/her family, civic and service organization, ‘‘Patient Medical Records-VA’’ (24VA10P2) system of records, and Voluntary Service at the VA health care facility where the volunteer worked.

To the extent that records contained in the system include information protected by 45 CFR Parts 160 and 164 (i.e., individually identifiable health information), and 38 U.S.C. 7332 (i.e., medical treatment information related to drug abuse, alcoholism or alcohol abuse, sickle cell anemia or infection with the human immunodeficiency virus), that information cannot be disclosed under a routine use unless there is also specific statutory authority in 38 U.S.C. 7332 and regulatory authority in 45 CFR Parts 160 and 164 permitting disclosure.

1. VA may disclose on its own initiative any information in this system, except the names and home addresses of Veterans and their family members or caregivers which is relevant to a suspected or reasonably imminent violation of law, whether civil, criminal or regulatory in nature, and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, to a Federal, State, local, Tribal, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule or order. On its own initiative, VA may also disclose the names and addresses of Veterans, their family members or caregivers to a Federal agency charged with the responsibility of investigating or prosecuting civil, criminal or regulatory violations of law, or charged with enforcing or implementing the statute, regulation, rule or order issued pursuant thereto.

2. The name and address of a Veteran, which is relevant to a suspected violation or reasonably imminent violation of law concerning public health or safety, whether civil, criminal or regulatory in nature and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, may be disclosed to any foreign, State or local governmental agency or instrumentality charged under applicable law with the protection of the public health or safety if a qualified representative of such organization, agency or instrumentality has made a written request that such name and address be provided for a purpose authorized by law.

3. Volunteer records may be used to confirm volunteer service, duty schedule, and assignments to service organizations, Bureau of Unemployment, insurance firms, office of personnel of the individual’s fulltime employment; to assist in the development of VA history of the volunteer and his/her assignments; and to confirm voluntary hours for on-the job accidents, and for recognition awards.

4. Disclosure may be made to a congressional office from the record of an individual in response to an inquiry from the congressional office made at the request of that individual.

5. Disclosure may be made to the National Archives and Records Administration and to General Services Administration in records management inspections conducted under authority of 44 U.S.C.

6. VA may disclose information from this system of records to the Department of Justice (DoJ), either on VA’s initiative or in response to DoJ’s request for the information, after either VA or DoJ determines that such information is relevant to DoJ’s representation of the United States or any of its components in legal proceedings before a court or adjudicative body, provided that, in each case, the agency also determines prior to disclosure that release of the records to the DoJ is a use of the information contained in the records that is compatible with the purpose for which VA collected the records. VA, on its own initiative, may disclose records in this system of records in legal proceedings before a court or administrative body after determining that the disclosure of the records to the court or administrative body is a use of the information contained in the records that is compatible with the purpose for which VA collected the records.

7. Relevant information may be disclosed to individuals, organizations, private or public agencies, etc., with whom VA has a contract or agreement to perform such services as VA may deem practicable for the purposes of laws administered by VA, in order for the contractor or subcontractor to perform the services of the contract or agreement. VA occasionally contracts out certain of its functions when this would contribute to effective and efficient operations.

8. Disclosure to other Federal agencies may be made to assist such agencies in preventing and detecting possible fraud or abuse by individuals in their operations and programs.

9. VA may, on its own initiative, disclose any information or records to appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality of information in the system of records has been compromised; (2) the Department has determined that as a result of the suspected or confirmed compromise, there is a risk of embarrassment or harm to the reputations of the record subjects, harm to economic or property interests, identity theft or fraud, or harm to the security, confidentiality, or integrity of this system or other systems or programs (whether maintained by the Department or another agency) that rely upon the compromised information; and (3) the disclosure is to agencies, entities, or persons whom VA determines are reasonably necessary to assist or carry out the Department’s efforts to respond to the suspected or confirmed compromise, and prevent, minimize, or remedy such harm. This routine use permits disclosures by the Department to respond to a suspected or confirmed data breach, including the conduct of any risk analysis or provision of credit protection services as provided in 38 U.S.C. 5724.

Digital information of all active volunteers is maintained in Martinsburg, West Virginia, on secured Webservers. Paper documents for all active volunteers are maintained in locked file cabinets at the individual VA facilities where the volunteer has donated time. Computer files containing basic information, such as name, address, date of birth, volunteer assignments, hours/years volunteered, and award information are retained for all volunteers, either active or inactive, at the VA facility where the volunteer worked.

(a) All volunteer records are filed by name and unique identification numbers within the VA’s VSS, and are cross-referenced under the organization(s) they represent.

(b) Health records are stored by name and Social Security number in the VISTA patient files, but are not retrievable through VSS.

1. The individual volunteer’s record of service is maintained by the VA health care facility, as long as he or she is living and actively participating in the VAVS program. VSS maintains minimum information on all volunteers indefinitely. These minimum records include the volunteer’s name, address, date of birth, telephone number, next of kin information, assignments worked, hours and years of service, and last award received.

2. Depending on the record medium, records are destroyed by either shredding or degaussing. Summary reports and other output reports are destroyed when no longer needed for current operation. Regardless of record medium, no records will be retired to a Federal records center.

1. Access to VA working space and medical record storage areas and the Web-servers in Martinsburg, West Virginia, is restricted to VA employees on a ‘‘need to know’’ basis. Generally, VA file areas are locked after normal duty hours and are protected from outside access by the Federal Protective Service. Volunteer file records of sensitive medical record files are stored in separate locked files.

2. Strict control measures are enforced to ensure that access to and disclosure from all records including electronic files and volunteer specific data elements stored in the VSS are limited to VA Voluntary Service (VAVS) employees whose official duties warrant access to those files. The automated record system recognizes authorized users by keyboard entry of a series of unique passwords. Once the employee is logged onto the system, access to files is controlled by discreet menus, which are assigned by the VSS package local system administrator based upon the employee’s demonstrated need to access the data to perform the employee’s assigned duties. A number of other security measures are implemented to enhance security of electronic records (automatic timeout after short period of inactivity, device locking after pre-set number of invalid logon attempts, etc.). Employees are required to sign a user access agreement acknowledging their knowledge of confidentiality requirements, and all employees receive annual training on information security. Access is deactivated when no longer required for official duties. Recurring monitors are in place to ensure compliance with nationally and locally established security measures.

3. Online data resides on VSS Webservers in Martinsburg, West Virginia, that are highly secured.

4. Any sensitive information that may be downloaded or printed to hard copy format is provided the same level of security as the electronic records. All paper documents and informal notations containing sensitive data are shredded prior to disposal.

5. All new VAVS employees receive initial information security training, and refresher training is provided to all employees on an annual basis.

Official responsible for policies and procedures: Director, Voluntary Service Office (10B2A), Department of Veterans Affairs, 810 Vermont Avenue, NW, Washington, DC 20420. Official maintaining the system: Technatomy Contractor, Jay Singh, VHA Oakland OIFO, 1301 Clay Street, Suite 1350N, Oakland, California 94612.

Volunteers, dependents, survivors or duly authorized representatives seeking information regarding access to and contesting of VAVS records may contact the Voluntary Service office at the VA health care facility where the individual served as a volunteer.

(See Record Access Procedures above.)

Individuals seeking information concerning the existence and content of their service records must submit a written request to Director, Voluntary Service Office (10B2A), Department of Veterans Affairs, 810 Vermont Avenue, NW, Washington, DC 20420 or email VHACO10B2AStaff@va.gov or inquire in person at the VA health care facility where their voluntary service was accomplished. All inquiries must reasonably identify, to the VA facility, the portion of the volunteer’s service record they want information about and the approximate dates of service, in order to receive that information. Inquiries should include the volunteer’s name, organization represented, date of birth, and last address while serving as a volunteer to the VA.

None.

58VA21/22/28 Compensation, Pension, Education, and Vocational Rehabilitation and Employment Records-VA (58VA21/22/28)

This is an unclassified system.

Records are maintained at VA regional offices, VA centers, the VA Records Management Center (RMC), St. Louis, Missouri, the Data Processing Center at Hines, Illinois, the Corporate Franchise Data Center in Austin, Texas, the VA Insurance Center and the Information Technology Center at Philadelphia, Pennsylvania, and Terremark Worldwide, Inc., Federal Hosting Facilities in Culpepper, Virginia, Miami, Florida, and in the VA Enterprise Cloud (VAEC) AWS GovCloud regions in Oregon and Ohio. Active educational assistance records are generally maintained at the regional processing office having jurisdiction over the educational institution, training establishment, or other entity where the claimant pursues or intends to pursue training.

The automated individual employee productivity records are temporarily maintained at the VA data processing facility serving the office in which the employee is located. Records provided to the Department of Housing and Urban Development (HUD) for inclusion on its Credit Alert Interactive Voice Response System (CAIVRS) are located at a data processing center under contract to HUD at Lanham, Maryland. Address locations of VA facilities are listed at: VA Locations Link.

Executive Director, Compensation Service (21C), 810 Vermont Avenue NW., VA Central Office, Washington, DC 20420.

Executive Director, Pension and Fiduciary Service (21PF), 810 Vermont Avenue NW., VA Central Office, Washington, DC 20420.

Executive Director, Education Service (22), 810 Vermont Avenue NW., VA Central Office, Washington, DC 20420.

Executive Director, Veteran Readiness and Employment Service (28), 810 Vermont Avenue NW., VA Central Office, Washington, DC 20420.

Title 10 U.S.C. chapters 106a, 510,1606 and 1607 and title 38, U.S.C., § 501(a) and Chapters 3,11,13,15,18, 19, 21, 23, 30, 31, 32, 33, 34, 35, 36, 37, 39, 51, 53, 55 and 77. Title 5 U.S.C. § 5514.

VA gathers or creates these records in order to enable it to administer statutory benefits programs to Veterans, Service Members, Reservists, and their spouses, surviving spouses, and dependents, who file claims for a wide variety of Federal Veteran’s benefits administered by VA. See the statutory provisions cited in ‘‘Authority for maintenance of the system.’’

The following categories of individuals are covered by this system.

1. Veterans who have applied for compensation for service-connected disability under title 38 U.S.C. chapter 11.

2. Veterans who have applied for nonservice-connected disability under title 38 U.S.C. chapter 15.

3. Veterans entitled to burial benefits under title 38 U.S.C. chapter 23.

4. Surviving spouses and children who have claimed pension based on nonservice-connected death of a Veteran under title 38 U.S.C. chapter 15.

5. Surviving spouses and children who have claimed death compensation based on service-connected death of a Veteran under title 38 U.S.C. chapter 11.

6. Surviving spouses and children who have claimed dependency and indemnity compensation for service-connected death of a Veteran under title 38 U.S.C. chapter 13.

7. Parents who have applied for death compensation based on service-connected death of a Veteran under title 38 U.S.C. chapter 11.

8. Parents who have applied for dependency and indemnity compensation for service-connected death of a Veteran under title 38 U.S.C. chapter 13.

9. Individuals who applied for educational assistance benefits administered by VA under title 38 U.S.C.

10. Individuals who applied for educational assistance benefits maintained by the Department of Defense (DoD) under title 10 U.S.C. that are administered by VA.

11. Veterans who apply for training and employers who apply for approval of their programs under the provisions of the Emergency Veterans’ Job Training Act of 1983, Public Law 98–77.

12. Any VA employee who generates or finalizes adjudicative actions using the Benefits Delivery Network (BDN), the Veterans Service Network (VETSNET), CMS, or Veterans Benefits Management System (VBMS) computer processing systems.

13. Veterans who apply for training and employers who apply for approval of their programs under the provisions of the Service Members Occupational Conversion and Training Act of 1992, Public Law 102–484.

14. Representatives of individuals covered by the system.

15. Fee personnel who may be paid by the VA or by someone other than the VA (e.g., appraisers, compliance inspectors, management brokers, loan closing and fee attorneys who are not VA employees but are paid for actual case work performed).

16. Program participants (e.g., property management brokers and agents, real estate sales brokers and agents, participating lenders and their employees, title companies whose fees are paid by someone other than the VA, and manufactured home dealers, manufacturers, and manufactured home park or subdivision owners).

17. Disabled veterans who have applied for and received specially adapted housing assistance under title 38, U.S.C. chapter 21.

18. Veterans, their spouses or unmarried surviving spouses who have applied for and received VA housing credit assistance under title 38, U.S.C., chapter 37.

19. Person(s) applying to purchase VA owned properties (vendee loans).

20. Transferee owners of properties encumbered by a VA-guaranteed, insured, direct or vendee loan (e.g., individuals who have assumed a VA-guaranteed loan and those who have purchased property directly from the VA).

21. Individuals other than those previously identified who may have applied for loan guarantee benefits.

22. Veterans (not including dependents) and members of the uniformed services (including dependents) who have applied for and/ or have been issued government life insurance.

23. Beneficiaries of government life insurance entitled to or in receipt of insurance proceeds.

24. Attorneys drawing fees for aiding in settlement of VA insurance claims. The individuals noted above are covered by this system based on applications, claims, and notices of eligibility for the following government life insurance programs provided in title 38 U.S.C. chapters 19 and 21:

(1) U.S. Government Life Insurance (USGLI) under Section 1942.

(2) National Service Life Insurance (NSLI) under Section 1904.

(3) Veterans’ Special Life Insurance (VSLI) under Section 1923.

(4) Veterans’ Reopened Insurance (VRI) under Section 1925.

(5) Service-Disabled Veterans Insurance (S–DVI) under Section 1922 and 1922A.

(6) Veterans’ Mortgage Life Insurance (VMLI) under Section 2106.

(7) Servicemembers’ Group Life Insurance (SGLI), including Family Servicemembers’ Group Life Insurance (FSGLI), Veterans’ Group Life Insurance (VGLI), and Servicemembers’ Group Life Insurance Traumatic Injury Protection

(8) (TSGLI) under Sections 1967 through 1980A.

25. VA Fiduciary beneficiaries (i.e., a veteran or a non-veteran adult who receives VA monetary benefits, lacks the mental capacity to manage his or her own financial affairs regarding disbursement of funds without limitation, and is either rated incapable of managing his or her financial affairs or adjudged to be under legal disability by a court of competent jurisdiction; or a child who has not reached majority under State law and receives VA monetary benefits).

26. Current, former, and prospective VA-appointed fiduciaries (i.e., a VA Federal fiduciary appointed by VA to serve as fiduciary of VA monetary benefits for a VA beneficiary determined unable to manage his or her financial affairs; or a person or legal entity appointed by a State or foreign court to supervise the person and/or payee of a VA beneficiary adjudged to be under a legal disability). The statutory title of a court-appointed fiduciary may vary from State to State.

27. A chief officer of a hospital, domiciliary, institutional or nursing home care facility where a beneficiary, who VA has determined is unable to manage his or her financial affairs, is receiving care and who has contracted to use the veteran's VA funds in a specific manner.

28. Supervised Direct Payment (SDP) (i.e., an adult beneficiary in the fiduciary program who manages his or her VA benefits with limited and temporary supervision based upon a field examination and subsequent to determination by the hub manager pertaining to benefits eligibility and other issues; or, to develop evidence for further investigations of potential criminal issues).

29. Physicians named in treatment records and financial managers or attorneys who help disperse funds for VA beneficiaries deemed unable to manage those funds.

The record, or information contained in the record, may include identifying information (e.g., name, address, social security number); military service and active duty separation information (e.g., name, service number, date of birth, rank, sex, total amount of active service, branch of service, character of service, pay grade, assigned separation reason, service period, whether Veteran was discharged with a disability, reenlisted, received a Purple Heart or other military decoration); payment information (e.g., Veteran payee name, address, dollar amount of readjustment service pay, amount of disability or pension payments, number of nonpay days, any amount of indebtedness (accounts receivable) arising from title 38 U.S.C. benefits and which are owed to the VA); medical information (e.g., medical and dental treatment in the Armed Forces including type of service-connected disability, medical facilities, or medical or dental treatment by VA health care personnel or received from private hospitals and health care personnel relating to a claim for VA disability benefits or medical or dental treatment); personal information (e.g., marital status, name and address of dependents, internet protocol addresses, occupation, amount of education of a Veteran or a dependent, dependent’s relationship to Veteran); education benefit information (e.g., information arising from utilization of training benefits such as a Veteran trainee’s induction, reentrance or dismissal from a program or progress and attendance in an education or training program); applications for compensation, pension, education and vocational rehabilitation benefits and training which may contain identifying information, military service and active duty separation information, payment information, medical and dental information, personal and education benefit information relating to a Veteran or beneficiary’s incarceration in a penal institution (e.g., name of incarcerated Veteran or beneficiary, claims file number, name and address of penal institution, date of commitment, type of offense, scheduled release date, Veteran’s date of birth, beneficiary relationship to Veteran and whether Veteran or beneficiary is in a work release or half-way house program, on parole or has been released from incarceration); case notes from the e-VA application created from email and text message correspondence through the application; degree audits and copies of grades for Veterans and dependents enrolled in school; training records for Veterans and dependents participating in training programs. The Filipino Loyalty file (the File) consists of correspondence, memoranda, reports, affidavits, depositions, press clippings, rosters, photographs, and other papers accumulated by post-WWII U.S. Army investigative and intelligence units. The File relates to anti-Japanese resistance activities in the Philippines, Filipino collaboration with the Japanese, wartime guerrilla activities, and instances of real or suspected Communist activities.

The VA employee’s BDN, VETSNET or VBMS identification numbers, the number and kind of actions generated and/or finalized by each such employee, the compilation of cases returned for each employee.

Records (or information contained in records) may also include: applications for certificates of eligibility (these applications generally contain information from a veteran’s military service records except for character of discharge); applications for Federal Housing Administration (FHA) Veterans’ low-down payment loans (these applications generally contain information from a Veteran’s military service records including whether or not a veteran is in the service); applications for a guaranteed or direct loan, applications for release of liability, applications for substitutions of VA entitlement and applications for specially adapted housing (these applications generally contain information relating to employment, income, credit, personal data; e.g., social security number, marital status, number and identity of dependents; assets and liabilities at financial institutions, profitability data concerning business of self-employed individuals, information relating to an individual Veteran’s loan account and payment history on a VA-guaranteed, direct, or vendee loan on an acquired property, medical information when specially adapted housing is sought, and information regarding whether a Veteran owes a debt to the United States) and may be accompanied by other supporting documents which contain the above information; applications for the purchase of a VA acquired property (e.g., vendee loans—these applications generally contain personal and business information on a prospective purchaser such as social security number, credit, income, employment history, payment history, business references, personal information and other financial obligations and may be accompanied by other supporting documents which contain the above information); loan instruments including deeds, notes, installment sales contracts, and mortgages; property management information; e.g., condition and value of property, inspection reports, certificates of reasonable value, correspondence and other information regarding the condition of the property (occupied, vandalized), and a legal description of the property; information regarding VA loan servicing activities regarding default, repossession and foreclosure procedures, assumability of loans, payment of taxes and insurance, filing of judgments (liens) with State or local authorities and other related matters in connection with active and/or foreclosed loans; information regarding the status of a loan (e.g., approved, pending or rejected by the VA); Applications by individuals to become VA-approved fee basis appraisers, compliance inspector, fee attorneys, or management brokers. These applications include information concerning applicant’s name, address, business phone numbers, social security numbers or taxpayer identification number, and professional qualifications; applications by non-supervised lenders for approval to close guaranteed loans without the prior approval of VA (automatically); applications by lenders supervised by Federal or State agencies for designation as supervised automatic lenders in order that they may close loans without the prior approval (automatically) of the VA; applications for automatic approval or designation contain information concerning the corporate structure of the lender, professional qualifications of the lender’s officers or employees, financial data such as profit and loss statements and balance sheets to insure the firm’s financial integrity; identifying information such as names, business names (if applicable), addresses, phone numbers and professional resumes of corporate officials or employees; corporate structure information on prior approval lenders, participating real estate sales brokers or agents, developers, builders, investors, closing attorneys or other program participants as necessary to carry out the functions of the Loan Guaranty Program; records of performance concerning appraisers, compliance inspectors, management brokers, or fee attorneys on both firms and individual employees; records of performance including disciplinary proceedings, concerning program participants; e.g., lenders, investors, real estate brokers, builders, fee appraisers, compliance inspectors and developers both as to the firm and to individual employees maintained on an as-needed basis to carry out the functions of the Loan Guaranty program; National Control Lists which identify suspended real estate brokers and agents, lenders and their employees, investors, manufactured home dealers and manufacturers, and builders or developers; and a master record of the National Control List (e.g., Master Control List) which includes information regarding parties previously suspended but currently reinstated to participation in the Loan Guaranty program in addition to all parties currently suspended.

Life insurance records (or information contained in records) may consist of:

1. Applications for insurance, including the name and address of the Veteran or member of the uniformed services, e-mail address, phone number, correspondence to and from the veteran or member of the uniformed services or their legal representatives, date of birth, social security number, military service number, dates of service, military ranking, character of discharge, VA file number, plan or type of insurance, disability rating, medical information regarding disability and health history, method of payment, amount of insurance coverage requested, and bank routing and account numbers. Applications for Veterans’ Mortgage Life Insurance (VMLI), including supporting mortgage documents, contain the address of the mortgaged property, name and address of the mortgagor, the mortgage account number, the rate of interest, the original amount of the mortgage, and the current amount of the mortgage, the monthly payment amount, the mortgage payment period, and VA Specially Adapted Grant Cards (which contain the Veteran’s or uniformed services member’s name, address, dates of military service, branch of service, method of separation, whether the Veteran or member of the uniformed services has VMLI, the name and address of the lender, the legal description and property address, improvements to such property, date applied for disability compensation, date of initial application submission, grant information, amount of the grant approved or whether the grant was denied or canceled).

2. Beneficiary and option designation information, including the names and addresses of principal and contingent beneficiaries, beneficiary social security number, share amount to each beneficiary, the method of payment, and the designated estate(s) and trust(s).

3. Insurance contract information, including: (a) Authorization of allotment payment; (b) authorization for deduction from VA benefit payments; (c) authorization for deduction from military retired pay; (d) authorization for deduction from employee payroll; (e) paid dividend information; (f) claims for disability or death payments; (g) cash value, policy loan, and lien information; (h) a listing of lapsed actions and unpaid insurance proceeds; (i) payment vouchers; (j) reinstatement information; (k) premium records status, and retired status of the policy; (l) court-martial orders; (m) copies of personal papers of the insured, including birth certificate, marriage license, divorce decree, citizen or naturalization papers, death certificate, adoption decree, and family support documents; (n) correspondence to and from the Veteran, member of the uniformed services, legal representative and payee; (o) employment information; (p) returned check and check tracer information; (q) court documents; and (r) insurance death claims settlement information, including indebtedness, interest, and other credits.

4. Records of checks withheld from delivery to certain foreign countries.

5. Index of payees, including CO index cards and premium record cards.

6. Disability Outreach Tracking System (DOTS) records stored in the Veterans Insurance Claims Tracking and Response System (VICTARS) including the Veteran’s or uniformed services member’s name, address, phone number, and disability status.

7. Policy information and access history from the VA Insurance Web site self-service-portal stored in VICTARS, which includes the name of the insured, file number, policy number, address, phone number, e-mail address, loan status, including loan amount requested, denied, or pending, the date of request for information, loan history, policy changes, dividend option changes, and VA Insurance Web site pages accessed.

8. Information from the VA Insurance Website, which provides access to Veterans for completion of an application for Service-Disabled Veterans Insurance (S–DVI), which includes the Veteran’s name, address, social security number, date of birth, phone number, medical history, e-mail address, and beneficiary information, such as the beneficiary’s name, address, and social security number.

Fiduciary Records (or information contained in records) may consist of:

1. Field examination reports (i.e., VA Form 27-4716a or 27-3190, Field Examination Request and Report, which contains a VA beneficiary's name, address, Social Security number, VA file number, an assessment of the beneficiary's ability to handle VA and non-VA funds, description of family relationships, economic and social adjustment information, information on the beneficiary's activities, and the name, address, and assessment of the performance of a VA-appointed fiduciary).

2. Correspondence from and to a VA beneficiary, a VA-appointed fiduciary, and other interested third parties.

3. Medical records (i.e., medical and social work reports generated in VA, State, local, or private medical treatment facilities or private physicians' offices indicating the medical history of a VA beneficiary, including diagnosis, treatment and nature of any physical or mental disability).

4. Financial records (e.g., accountings regarding a fiduciary's management of a beneficiary's income, investments, and accumulated funds, amount of monthly benefits received, amounts charged for fees by the fiduciary, certificates of balance on accounts from financial institutions, and withdrawal agreements between VA, financial institutions, and the fiduciary).

5. Court documents (e.g., petitions, court orders).

6. Agreements to serve as a VA Federal fiduciary.

7. Information pertaining to individuals, including companies and other entities, who previously served as a VA-appointed fiduciary.

8. Information related to the qualification and appointment of individuals, including companies and other entities, considered by VA for appointment as a fiduciary.

9. Photographs of people (beneficiaries who VA has determined are unable to manage their financial affairs, fiduciaries, and other persons who are the subject of a VA investigation), places, and things.

10. Fingerprint records.

11. SSA records containing information about the type and amount of SSA benefits paid to beneficiaries who are eligible to receive benefits under both VA and SSA eligibility criteria, records containing information developed by SSA about SSA beneficiaries who are in need of representative payees, accountings provided to SSA, and records containing information about SSA representative payees. Also contained in this system are copies of non-fiduciary program investigation records. These records are reports of field examinations or investigations performed at the request of any organizational element of VA about any subject under the jurisdiction of VA other than a fiduciary issue. In addition to copies of the reports, records may include copies of exhibits or attachments such as photographs of people, places, and things; sworn statements; legal documents involving loan guaranty transactions, bankruptcy, and debts owed to VA; accident reports; birth, death, and divorce records; certification of search for vital statistics documents; beneficiary's financial statements and tax records; immigration information; and newspaper clippings.

Veterans, Servicemembers, Reservists, spouses, surviving spouses, dependents and other beneficiaries of the Veteran, accredited service organizations and other VA-approved representatives of the Veteran, VA-supervised fiduciaries (e.g., VA Federal fiduciaries, court-appointed fiduciaries), military service departments, VA medical facilities and physicians, private medical facilities and physicians, education and rehabilitation training establishments, State and local agencies, other Federal agencies including the Department of Defense (DoD), Social Security Administration (SSA); U.S. Treasury Department, State, local, and county courts and clerks, Federal, State, and local penal institutions and correctional facilities, other third parties and other VA records, Office of Servicemembers’ Group Life Insurance (OSGLI); commercial insurance companies; undertakers; lending institutions holding a veteran’s or uniformed services member’s mortgage; VA Loan Guaranty records; contractors remodeling or enlarging or adding construction to existing homes; relatives and other interested persons; Westlaw and InfoUSA; Inquiry Routing & Information System (IRIS) (maintained under System of Records "151VA005OP6" by the Office of Information &Technology), brokers and builder/sellers, credit and financial reporting agencies, an applicant’s credit sources, depository institutions and employers, independent auditors and accountants, hazard insurance companies, taxing authorities, title companies, fee personnel, business and professional organizations, the general public, and other parties of interest involving VA-guaranteed, insured, vendee or direct loans or specially adapted housing; VA Fiduciary beneficiaries, VA beneficiaries’ dependents, VA-appointed fiduciaries, individuals who were previously VA-appointed fiduciaries, individuals who VA considered for service as a VA-appointed fiduciary but did not select, field examiners, legal instrument examiners, fiduciary program personnel, third parties, other Federal, State, and local agencies, and VA records.

NOTE: To the extent that records contained in this system include individually-identifiable patient information protected by 38 U.S.C. 7332, that information cannot be disclosed under a routine use unless there is also specific disclosure authority in 38 U.S.C. 7332.

1. Congress: VA may disclose information to a Member of Congress or staff acting upon the Member’s behalf when the Member or staff requests the information on behalf of, and at the request of, the individual who is the subject of the record.

2. Data breach response and remediation, for VA: VA may disclose information to appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that there has been a breach of the system of records,· (2) VA has determined that as a result of the suspected or confirmed breach there is a risk of harm to individuals, VA (including its information systems, programs, and operations), the Federal Government, or national security; and (3) the disclosure made to such agencies, entities, and persons is reasonably necessary to assist in connection with VA’s efforts to respond to the suspected or confirmed breach or to prevent, minimize, or remedy such harm.

3. Data breach response and remediation, for another Federal agency: VA may disclose information to another Federal agency or Federal entity, when VA determines that the information is reasonably necessary to assist the recipient agency or entity in (1) responding to a suspected or confirmed breach or (2) preventing, minimizing, or remedying the risk of harm to individuals, the recipient agency or entity (including its information systems, programs, and operations), the Federal Government, or national security, resulting from a suspected or confirmed breach.

4. Law Enforcement: VA may disclose information that, either alone or in conjunction with other information, indicates a violation or potential violation of law, whether civil, criminal, or regulatory in nature, to a Federal, state, local, territorial, tribal, or foreign law enforcement authority or other appropriate entity charged with the responsibility of investigating or prosecuting such violation or charged with enforcing or implementing such law. The disclosure of the names and addresses of Veterans and their dependents from VA records under this routine use must also comply with the provisions of 38 U.S.C. 5701.

5. DOJ for Litigation or Administrative Proceeding: VA may disclose information to the Department of Justice (DoJ), or in a proceeding before a court, adjudicative body, or other administrative body before which VA is authorized to appear, when:

(a) VA or any component thereof;

(b) Any VA employee in his or her official capacity;

(c) Any VA employee in his or her official capacity where DoJ has agreed to represent the employee; or

(d) The United States, where VA determines that litigation is likely to affect the agency or any of its components,

is a party to such proceedings or has an interest in such proceedings, and VA determines that use of such records is relevant and necessary to the proceedings.

6. Contractors: VA may disclose information to contractors, grantees, experts, consultants, students, and others performing or working on a contract, service, grant, cooperative agreement, or other assignment for VA, when reasonably necessary to accomplish an agency function related to the records.

7. Office of Personnel Management (OPM): VA may disclose information to the Office of Personnel Management (OPM) in connection with the application or effect of civil service laws, rules, regulations, or OPM guidelines in particular situations.

8. Equal Employment Opportunity Commission (EEOC): VA may disclose information to the Equal Employment Opportunity Commission (EEOC) in connection with investigations of alleged or possible discriminatory practices, examination of Federal affirmative employment programs, or other functions of the Commission as authorized by law.

9. Federal Labor Relations Authority (FLRA): VA may disclose information to the Federal Labor Relations Authority (FLRA) in connection with: the investigation and resolution of allegations of unfair labor practices, the resolution of exceptions to arbitration awards when a question of material fact is raised; matters before the Federal Service Impasses Panel; and the investigation of representation petitions and the conduct or supervision of representation elections.

10. Merit Systems Protection Board (MSPB): VA may disclose information to the Merit Systems Protection Board (MSPB) and the Office of the Special Counsel in connection with appeals, special studies of the civil service and other merit systems, review of rules and regulations, investigation of alleged or possible prohibited personnel practices, and such other functions promulgated in 5 U.S.C. 1205 and 1206, or as authorized by law.

11. National Archives and Records Administration (NARA: VA may disclose information to NARA in records management inspections conducted under 44 U.S.C. 2904 and 2906, or other functions authorized by laws and policies governing NARA operations and VA records management responsibilities.

12. Governmental Agencies, for VA Hiring, Security Clearance, Contract, License, Grant: VA may disclose information to a Federal, state, local, or other governmental agency maintaining civil or criminal violation records, or other pertinent information, such as employment history, background investigations, or personal or educational background, to obtain information relevant to VA’s hiring, transfer, or retention of an employee, issuance of a security clearance, letting of a contract, or issuance of a license, grant, or other benefit. The disclosure of the names and addresses of veterans and their dependents from VA records under this routine use must also comply with the provisions of 38 U.S.C. 5701.

13. State or Local Agencies, for Employment: VA may disclose information to a state, local, or other governmental agency, upon its official request, as relevant and necessary to that agency’s decision on the hiring, transfer, or retention of an employee, the issuance of a security clearance, the letting of a contract, or the issuance of a license, grant, or other benefit by that agency. The disclosure of the names and addresses of veterans and their dependents from VA records under this routine use must also comply with the provisions of 38 U.S.C. 5701.

14. VA may disclose on its own initiative any information in this system, except the names and home addresses of individuals, that are relevant to a suspected violation or reasonably imminent violation of law, whether civil, criminal or regulatory in nature and whether arising by general or program statue or by regulation, rule or order issued pursuant thereto, to a Federal, State, local, tribal, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, rule, regulation or order.

15. VA may disclose on its own initiative the names and addresses of individuals, that are relevant to a suspected violation or reasonably imminent violation of law, whether civil, criminal or regulatory in nature and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, to a Federal agency charged with the responsibility of investigating or prosecuting such violation or charged with enforcing or implementing the statue, regulation, rule or order.

16. The name and address of an individual, which is relevant to a suspected violation or reasonably imminent violation of law concerning public health or safety, whether civil, criminal or regulatory in nature an whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, may be disclosed to any foreign, State or local governmental agency or instrumentality charged under applicable law with the protection of the public health or safety if a qualified representative of such organization, agency or instrumentality has made a written request that such name and address be provided for a purpose authorized by law.

17. The name, address, entitlement code (e.g., compensation or pension), period(s) of service, sex, and date(s) of discharge may be disclosed to any nonprofit organization if the release is directly connected with the conduct of programs and the utilization of benefits under title 38 U.S.C. Disclosures may be in the form of a computerized list.

18. Any information in this system, except for the name and address of an individual, may be disclosed to a Federal agency in order for VA to obtain information relevant to the issuance of a benefit under title 38 U.S.C. The name and address of an individual may be disclosed to a Federal agency under this routine use if they are required by the Federal agency to respond to the VA inquiry.)

19. Any information in this system may be disclosed in connection with any proceeding for the collection of an amount owed to the United States by virtue of a person’s participation in any benefit program administered by VA when in the judgment of the Secretary, or official generally delegated such authority under standard agency delegation of authority rules (38 CFR 2.6), such disclosure is deemed necessary and proper, in accordance with title 38 U.S.C. 5701(b)(6).

20. Consumer Reporting Agencies: VA may disclose information as is reasonably necessary to identify such individual or concerning that individual’s indebtedness to the United States by virtue of the person’s participation in a benefits program administered by the Department, to a consumer reporting agency for the purpose of locating the individual, obtaining a consumer report to determine the ability of the individual to repay an indebtedness to the United States, or assisting in the collection of such indebtedness, provided that the provisions of 38 U.S.C. 57019(g)(2) and (4) have been met.

21. The name and address of an individual, and other information as is reasonably necessary to identify such individual, including personal information obtained from other Federal agencies through computer matching programs, and any information concerning the individual’s indebtedness to the United States by virtue of the person’s participation in a benefits program administered by VA, may be disclosed to a consumer reporting agency for purposes of assisting in the collection of such indebtedness, provided that the provisions of title 31 U.S.C. 3701-3702 and 3711-3718; and 38 U.S.C. 5701(g)(4) have been met.

22. Any information in this system, including available identifying information regarding the debtor, such as name of debtor, last known address of debtor, VA insurance number, VA loan number, VA claim number, place of birth, date of birth of debtor, name

and address of debtor’s employer or firm and dates of employment may be disclosed, under this routine use, except to consumer reporting agencies, to a third party in order to obtain current name, address, locator, and credit report in connection with any proceeding for the collection of an amount owed to the United States by virtue of a person’s participation in any VA benefit program when in the judgment of the Secretary such disclosure is deemed necessary and proper. This purpose is consistent with the Federal Claims Collection Act of 1966 (Pub. L. 89–508, title 31 U.S.C. 951–953 and 4 CFR parts 101–105 and title 38 U.S.C. 5701(b)(6)).

23. Any information in this system, including the nature and amount of a financial obligation, may be disclosed to a debtor’s employing agency or commanding officer so that the debtor- employee may be counseled by his or her Federal employer or commanding officer and to assist in the collection of unpaid financial obligations owed VA.

24. Payment information may be disclosed to the Department of the Treasury, in accordance with its official request, to permit delivery of benefit payments to Veterans or other beneficiaries.

25. Medical information may be disclosed in response to a request from the superintendent of a State hospital for psychotic patients, a commissioner or head of a State department of mental hygiene, or a head of a State, county or city health department or any fee basis physician or sharing institution in direct connection with authorized treatment for a Veteran, provided the name of the individual to whom the record pertains is given and the information will be treated as confidential, as is customary in civilian professional medical practice.

26. The name, address, VA file number, effective date of compensation or pension, current and historical benefit pay amounts for compensation or pension, service information, date of birth, competency payment status, incarceration status, and social security number of Veterans and their surviving spouses may be disclosed to the following agencies upon their official request: Department of Defense (DoD); Defense Manpower Data Center; Marine Corps; Department of Homeland Security; Coast Guard; Public Health Service; National Oceanic and Atmospheric Administration and Commissioned Officer Corps in order for these departments and agencies and VA to reconcile the amount and/or waiver of service, department and retired pay. These records may also be disclosed as a part of an ongoing computer-matching program to accomplish these purposes. This purpose is consistent with title 10 U.S.C. § 12316, title 38 U.S.C. § 5304 and title 38 U.S.C. § 5701.

27. The amount of pension, compensation, dependency and indemnity compensation, educational assistance allowance, retirement pay and subsistence allowance of any individual identified to VA may be disclosed to any person who applies for such information as authorized by 38 U.S.C. § 5701(c)(1).

28. Identifying, personal, payment and medical information may be disclosed to a Federal, State, or local government agency at the request of a Veteran in order to assist the Veteran and ensure that all of the title 38 U.S.C. or other benefits to which the Veteran is entitled are received. This information may also be disclosed upon the request from a Federal agency, or to a State or local agency, provided the name and address of the Veteran is given beforehand by the requesting agency, in order to assist the Veteran in obtaining a non-title 38 U.S.C. benefit to which the Veteran is entitled. These records may also be disclosed as part of an ongoing computer-matching program to accomplish this purpose.

29. Any information in this system, which directly affects payment or potential payment of benefits to contesting claimants, including parties claiming an apportioned share of benefits, may be coequally disclosed to each affected claimant upon request from that claimant in conjunction with the claim for benefits sought or received.

30. Any information in this system, such as identifying information, nature of a claim, amount of benefit payments, percentage of disability, income and medical expense information maintained by VA which is used to determine the amount payable to recipients of VA income-dependent benefits and personal information, may be disclosed to the Social Security Administration (SSA), upon its official request, in order for that agency to determine eligibility regarding amounts of social security benefits, or to verify other information with respect thereto. These records may also be disclosed as part of an ongoing computer-matching program to accomplish this purpose.

31. VA may disclose an individual’s identifying information to an educational institution, training establishment, or other entity which administers programs approved for VA educational assistance in order to assist the individual in completing claims forms, to obtain information necessary to adjudicate the individual’s claim, or to monitor the progress of the individual who is pursuing or intends to pursue training at the request of the appropriate institution, training establishment, or other entity administrating approved VA educational programs or at the request of the Veteran.

32. Researchers, for Research: VA may disclose information from this system to epidemiological and other research facilities approved by the Under Secretary for Health for research purposes determined to be necessary and proper, provided that the names and addresses of veterans and their dependents will not be disclosed unless those names and addresses are first provided to VA by the facilities making the request.

33. VA may disclose information to a Federal agency for the purpose of conducting research and data analysis to perform a statutory purpose of that Federal agency upon the prior written request of that agency.

34. Claims Representatives: VA may disclose information from this system of records relevant to a claim of a veteran or beneficiary, such as the name, address, the basis and nature of a claim, amount of benefit payment information, medical information, and military service and active duty separation information, at the request of the claimant to accredited service organizations, VA-approved claim agents, and attorneys acting under a declaration of representation, so that these individuals can aid claimants in the preparation, presentation, and prosecution of claims under the laws administered by VA.

35. Identifying and payment information may be disclosed, upon the request of a Federal agency, to a State or local government agency, to determine a beneficiary’s eligibility under programs provided for under Federal legislation and for which the requesting Federal agency has responsibility. These records may also be disclosed as a part of an ongoing computer-matching program to accomplish these purposes. This purpose is consistent with title 38 U.S.C.5701.

36. Guardians, for Incompetent Veterans: VA may disclose relevant information from this system of records in the course of presenting evidence to a court, magistrate, or administrative tribunal; in matters of guardianship, inquests, and commitments; to private attorneys representing veterans rated incompetent in conjunction with issuance of Certificates of Incompetency; and to probation and parole officers in connection with court-required duties.

37. Guardians Ad Litem, for Representation: VA may disclose information to a fiduciary or guardian ad litem in relation to his or her representation of a claimant in any legal proceeding as relevant and necessary to fulfill the duties of the fiduciary or guardian ad litem.

38. VA may disclose information to another federal agency, court, or party in litigation before a court or in an administrative proceeding conducted by a Federal agency, when the government is a party to the judicial or administrative proceeding.

39. Any information in this system including the name, social security number, date of birth, delimiting date and remaining entitlement of VA educational benefits, may be disclosed to the Department of Education (ED) upon its official request, or contractor thereof, for specific use by the ED to validate information regarding entitlement to VA benefits which is submitted by applicants who request educational assistance grants from the ED. The ED or contractor thereof will not use such information for any other purpose. These records may also be disclosed as part of an ongoing computer-matching program to accomplish this purpose.

40. VA may, at the request of the individual, disclose identifying information of an individual who is pursuing or intends to pursue training at an educational institution, training establishment, or other entity which administers programs approved for VA educational assistance in order for the VA to obtain sufficient information necessary to pay that individual or the educational or training establishment the correct monetary amounts in an expeditious manner. However, information will not be provided under this routine use to an educational institution, training establishment, or other entity when the request is clearly an attempt by that establishment to seek assistance in collection attempts against the individual.

41. Identifying information and information regarding the induction, reentrance and dismissal of a disabled Veteran from a vocational rehabilitation program may be disclosed at the request of the Veteran to a VA-approved vocational rehabilitation training establishment to ensure that the trainee receives the maximum benefit from training.

42. Identifying information and information regarding the extent and nature of a Veteran’s disabilities with respect to any limitations to be imposed on the Veteran’s vocational programs may be disclosed at the request of the Veteran to a VA-approved vocational rehabilitation training establishment to ensure that the trainee receives the maximum benefit from training.

43. Information regarding the type and amount of training/education received, and the name and address of a Veteran, may be disclosed at the request of a Veteran to local and State agencies and to prospective employers in order to assist the Veteran in obtaining employment or further training.

44. The name, claims file number and any other information relating to a Veteran’s or beneficiary’s incarceration in a penal institution and information regarding a dependent’s right to a special apportionment of the incarcerated individual’s VA benefit payment may be disclosed to those dependents who may be eligible for entitlement to such apportionment in accordance with title 38 U.S.C. § 5313 and § 5307.

45. The name, claims file number and any other information relating to an individual who may be incarcerated in a penal institution may, pursuant to an arrangement, be disclosed to penal institutions or to correctional authorities in order to verify information concerning the individual’s incarceration status. The disclosure of this information is necessary to determine that individual’s continuing eligibility as authorized under title 38 U.S.C. § 5313, § 5307. These records may also be disclosed as part of an ongoing computer-matching program to accomplish this purpose.

46. VA may disclose information from this system to other federal agencies for the purpose of conducting computer matches to obtain information to determine or verify eligibility of veterans receiving VA benefits or medical care under Title 38, U.S.C.

47. Identifying, disability, and award (type, amount and reasons for award) information may be released to the Department of Labor (DOL) in order for the DOL to conduct a computer matching program against the Office of Workers’ Compensation Programs Federal Employees Compensation File, DOL/ESA–13, published in 46 FR 12357 on February 13, 1981. This match will permit the DOL to verify a person’s eligibility for DOL payments as well as to detect situations where recipients may be erroneously receiving concurrent multiple payments from the DOL and VA, to identify areas where legislative and regulatory amendments directed toward preventing overpayments are needed, and to collect debts owed to the United States Government. This matching program is performed pursuant to the DOL Inspector General’s authority under Public Law 95–452, section 4(a) to detect and prevent fraud and abuse. This disclosure is consistent with title 38 U.S.C. § 5701(b)(3).

48. Treasury, to Report Waived Debt as Income: VA may disclose information concerning an individual’s indebtedness that is waived under 38 U.S.C. 3102, compromised under 4 C.F.R. Part 103, otherwise forgiven, or for which the applicable statute of limitations for enforcing collection has expired, to the Department of the Treasury as a report of income under 26 U.S.C. 61(a)(12).

49. Identifying information, including social security number, except for the name and address, may be disclosed to a Federal, State, County or Municipal agency for the purpose of conducting computer matches to obtain information to validate the entitlement of an individual, who is receiving or has received Veterans’ benefits under title 10 or title 38 U.S.C. The name and address of individuals may also be disclosed to a Federal agency under this routine use if required by the Federal agency in order to provide information.

50. Identifying information, including the initials and abbreviated surname, the social security number, the date of birth and coding indicating the category of the individual’s records, the degree of disability, the benefit program under which benefits are being paid and the computed amount of VA benefits for a calendar year may be released to the Department of the Treasury, and IRS, in order for IRS to conduct a computer matching program against IRS Forms 1040, Schedule R, Credit for the Elderly and the Permanently and Totally Disabled. This match will permit IRS to determine the eligibility for and the proper amount of Elderly and Disabled Credits claimed on IRS Form 1040, Schedule R. This matching program is performed pursuant to the provisions of Internal Revenue Code Section 7602. This disclosure is consistent with title 38 U.S.C. 5701(b)(3).

51. Identifying information, such as name, social security number, VA claim number, date and place of birth, etc., in this system may be disclosed to an employer or school having information relevant to a claim in order to obtain information from the employer or school to the extent necessary to determine that eligibility for VA compensation or pension benefits continues to exist or to verify that there has been an overpayment of VA compensation or pension benefits. Any information in this system also may be disclosed to any of the above-entitled individuals or entities as part of ongoing computer matching programs to accomplish these purposes.

52. Treasury, for Withholding: VA may disclose information concerning an individual’s indebtedness by virtue of a person’s participation in a benefits program administered by VA, to the Department of the Treasury for the collection of Title 38 benefit overpayments, overdue indebtedness, or costs of services provided to an individual not entitled to such services, by the withholding of all or a portion of the person’s Federal income tax refund.

53. Veterans’ addresses which are contained in this system of records may be disclosed to the Defense Manpower Data Center, upon its official request, for military recruiting command needs, DoD civilian personnel offices’ mobilization studies and mobilization information, debt collection, and Individual Ready Reserve Units’ locator services.

54. The name, address, VA file number, date of birth, date of death, social security number, and service information may be disclosed to the Defense Manpower Data Center. DoD will use this information to identify retired Veterans and dependent members of their families who have entitlement to DoD benefits but who are not identified in the Defense Enrollment Eligibility Reporting System program and to assist in determining eligibility for Civilian Health and Medical Program of the Uniformed Services benefits. This purpose is consistent with title 38 U.S.C. 5701. These records may also be disclosed as part of an ongoing computer-matching program to accomplish this purpose.

55. The name, address, VA file number, social security number, sex of Veteran, date(s) of birth of the Veteran and dependents, current benefit pay amounts for compensation or pension, pay status, check amount, aid and attendance status, Veteran and spouse annual income amounts and type and combined degree of disability will be disclosed to the Department of Health and Human Services. The SSA will use the data in the administration of the Supplemental Security Income payment system as prescribed by Public Law 92– 603. These records may also be disclosed as part of an ongoing computer-matching program to accomplish these purposes. This purpose is consistent with title 38 U.S.C.5701.

56. The names and current addresses of VA beneficiaries who are identified by finance centers of individual uniformed services of DoD and the Department of Homeland Security (Coast Guard) as responsible for the payment of Survivor Benefit Plan (SBP) premium payments to be released from this system of records to them upon their official written request for such information for their use in attempting to recover amounts owed for SBP premium payments.

57. This routine use authorizes VA to compile lists of the social security numbers and loan account numbers of all persons with VA-guaranteed and portfolio loans in default, or VA loans on which there has been a foreclosure and the Department paid a claim and provide these records to HUD for inclusion in its CAIVRS. Information included in this system may be disclosed to all participating agencies and lenders who participate in the agencies’ programs to enable them to verify information provided by new loan applicants and evaluate the creditworthiness of applicants. These records may also be disclosed as part of an ongoing computer-matching program to accomplish these purposes.

58. SSA, HHS, for SSN Validation: VA may disclose information to the Social Security Administration and the Department of Health and Human Services for the purpose of conducting computer matches to obtain information to validate the social security numbers maintained in VA records.

This information may also be disclosed as part of a computer matching agreement to accomplish this purpose.

59. Any information contained in the files of Veterans whose claims were referred to VA Central Office for an advisory opinion concerning their claims that their disabilities were incurred secondary to occupational radiation exposure may be disclosed to the Department of the Navy. The information to be furnished to the Navy would include the medical opinions, dose estimates, advisory opinions, and rating decisions including Veterans’ names, addresses, VA claim numbers, social security numbers and medical information. The requested information may be disclosed to the Department of the Navy upon receipt of its official written request for such information for its use in the review and assessment of its occupational radiation exposure controls and training.

60. A Veteran’s claims file number and folder location may be disclosed to a court of proper jurisdiction that has issued a garnishment order for that Veteran under title 42 U.S.C. § 659 through § 660. An individual’s identifying and payment information may be disclosed to the educational institution, training establishment, or other entity the individual attends (or attended) if that individual received educational assistance from VA based on training at that educational institution, training establishment, or entity. VA will disclose this information to assist the educational institution, training establishment, or other entity in verifying the individual’s receipt of VA educational assistance and to assist the individual in applying for additional financial aid (e.g. student loans).

61. The name and address of a prospective, present, or former accredited representative, claims agent or attorney and any information concerning such individual which is relevant to a refusal to grant access privileges to automated Veterans’ claims records, or a potential or past suspension or termination of such access privileges may be disclosed to the entity employing the individual to represent Veterans on claims for Veterans benefits.

62. The name and address of a former accredited representative, claim agent or attorney, and any information concerning such individual, except a Veteran’s name and home address, which is relevant to a revocation of such access privileges may be disclosed to an appropriate governmental licensing organization where VA determines that the individual’s conduct that resulted in revocation merits reporting.

63. A record from this system (other than the address of the beneficiary) may be disclosed to a former representative of a beneficiary to the extent necessary to develop and adjudicate a claim for payment of attorney fees to such representative from past-due benefits under title 38 U.S.C. § 5904(d) and Public Law 109–461 or to review a fee agreement between such representative and the beneficiary for reasonableness under title 38 U.S.C. § 5904(c)(2) and Public Law 109– 461.

64. Disclosure of tax returns and return information received from the IRS may be made only as provided by title 26 U.S.C. § 6103 (an IRS confidentiality statute) also covering any IRS tax return information provided as part of an ongoing computer matching program.

65. Where VA determines that there is good cause to question the legality or ethical propriety of the conduct of a person or organization representing a person in a matter before VA, a record from this system may be disclosed, on VA’s initiative, to any or all of the following: (1) applicable civil or criminal law enforcement authorities and (2) a person or entity responsible for the licensing, supervision, or professional discipline of the person or organization acting as a representative. Name and home addresses of Veterans and their dependents will be released on VA’s initiative under this routine use only to Federal entities.

66. The name and address of a beneficiary, and other information as is reasonably necessary to identify such a beneficiary, who has been adjudicated as incompetent under 38 CFR 3.353, may be provided to the Attorney General of the United States or his/her designee, for use by the DOJ in the National Instant Criminal Background Check System mandated by the Brady Handgun Violence Prevention Act, Public Law 103–159.

67. Disclosure may be made to the National Archives and Records Administration (NARA) and General Services Administration in record management inspections and such other activities conducted under Authority of title 44 U.S.C.

68. VA may disclose information from this system of records to the DOJ, either on VA’s initiative or in response to DOJ’s request for the information, after either VA or DOJ determines that such information is relevant to DOJ’s representation of the United States or any of its components in legal proceedings before a court or adjudicative body, provided that, in each case, the agency also determines prior to disclosure that release of the records to the DOJ is a use of the information contained in the records that is compatible with the purpose for which VA collected the records. VA, on its own initiative, may disclose records in this system of records in legal proceedings before a court or administrative body after determining that the disclosure of records to the court or administrative body is a use of the information contained in the records that is compatible with the purpose for which VA collected the records.

69. Disclosure of relevant information may be made to individuals, organizations, public or private agencies, or other entities with whom VA has a contract or agreement or where there is a subcontract to perform such services as VA may deem practicable for the purposes of laws administered by VA, in order for the contractor or subcontractor to perform the services of the contract or agreement.

70. Disclosure to other Federal agencies may be made to assist such agencies in preventing and detecting possible fraud, waste, overpayment, or abuse by individuals in their operations and programs as well as identifying areas where legislative and regulatory amendments directed toward preventing overpayments. These records may also be disclosed as part of an ongoing computer-matching program to accomplish this purpose.

71. VA may on its own initiative, disclose any information or records to appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality of information in the system of records has been compromised; (2) VA has determined that as a result of the suspected or confirmed compromise, there is a risk of embarrassment or harm to the reputations of the record subjects, harm to the economic or property interests, identity theft or fraud, or harm to the programs (whether maintained by VA or another agency or entity) that rely upon the potentially compromised information; and (3) the disclosure is to agencies, entities, or persons whom VA determines are reasonably necessary to assist or carry out the VA’s efforts to respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm. This routine use permits disclosures by VA to respond to a suspected or confirmed data breach, including the conduct of any risk analysis or provision of credit protection services as provided in title 38 U.S.C. 5724, as the terms are defined in title 38 U.S.C. 5727.

72. VA may disclose information to other Federal Agencies including, but not limited to, identifying information, payment information, and vocational objectives about a Veteran or Servicemember who is receiving or has received benefits under the Vocational Rehabilitation program to be used in data analysis and development of performance measures.

73. Any information contained in this system may be disclosed by VA, as deemed necessary, to DoD for use for determinations required by DoD. VA will routinely use the information to conduct medical evaluations needed to produce VA disability ratings and to promulgate subsequent claims for benefits under title 38 U.S.C.

74. Information in this system (excluding date of birth, social security number, and address) relating to the use of transferred educational assistance benefits may be coequally disclosed to the transferor, e.g., the individual from whom eligibility was derived, and to each transferee, e.g., the individual receiving the transferred benefit. The information disclosed is limited to the two parties in each transferor-transferee relationship, as the transferor may have multiple transferred relationships.

75. The name, address, insurance account information of an insured Veteran or member of the uniformed services, their beneficiary(ies), legal representatives, or designated payee(s), and the amount of payment may be disclosed to the Treasury Department, upon its official request, in order for the Treasury Department to make payment of dividends, policy loans, cash surrenders, maturing endowments, insurance refunds, issue checks and perform check tracer activities for the veteran or member of the uniformed services, beneficiary(ies), legal representative or designated payee(s).

76. The name and address of an insured Veteran or member of the uniformed services, date and amount of payments made to VA, including specific status of each policy (e.g.,

premiums paid in, dividends paid out, cash and loan values) may be disclosed to the Internal Revenue Service (IRS), upon its official request, in order for the IRS to collect tax liens by withholding insurance payments to satisfy unpaid taxes. This purpose is consistent with title 26 of the United States Code, § 7602.

77. The name, address, social security number, date of discharge from the military, medical information concerning the grounds for total disability or the nature of an injury or illness, and dependency or beneficiary related information of a member of the uniformed services or Veteran may be disclosed to the Office of Servicemembers’ Group Life Insurance (OSGLI) at the request of a member of the uniformed services or Veteran in order to aid OSGLI in the verification of such information for the purpose of issuance and maintenance of insurance policies provided to members of the uniformed services or Veterans participating in the Servicemembers’ Group Life Insurance (SGLI) program and/or Veterans’ Group Life Insurance (VGLI) program and to pay insurance benefits under these programs.

78. The name, address, and other identifying information such as a social security number or a military service number may be disclosed to the Department of Defense (Army, Air Force, Navy, Marine Corps); the Coast Guard of the Department of Homeland Security; the Commissioned Officers Corps of the U.S. Public Health Service; and the Commissioned Officers Corps of the National Oceanic and Atmospheric Administration (NOAA) of the Department of Commerce; this disclosure may be made upon their official request, for use in order for these departments to establish and maintain allotments from active and retired service pay for VA insurance premiums and loan repayments.

79. The face amount and cash and/or loan value of an insurance policy, verification of an existing insurance policy, and the name and address of an insured Veteran or member of the uniformed services may be disclosed at the request of the veteran or member of the uniformed services to a Federal, State, or local agency, in order for these agencies to assist a veteran or member of the uniformed services applying for Medicaid, Medicare, nursing home admittance, welfare benefits, or other benefits provided by the requesting agency to the extent that the information is relevant and necessary to the agency’s decision regarding benefits.

80. The name and address of a Veteran or member of the uniformed services and military service information (e.g., dates of service, branch of service) may be disclosed to the Armed Forces Institute of Pathology (AFIP), upon its official request, in order for the AFIP to conduct research for specified official purposes.

81. Any information in this system such as notice of renewal, reinstatement, premium due, lapse actions, miscellaneous insurance instructions, disposition of dividends, policy loans, and transfer of records may be disclosed to VA fiduciaries, court-appointed guardians/conservators, powers of attorney, or military trustees of incompetent Veterans or members of the uniformed services in order to advise VA fiduciaries, court-appointed guardians/conservators, powers of attorney, or military trustees of current actions to be taken in connection with ownership of U.S. government life insurance policies and to enable them to properly perform their duties as fiduciaries or guardians, powers of attorney, or military trustees.

82. Any information in this system of records may be disclosed, in the course of presenting evidence in or to a court, magistrate, administrative tribunal, or grand jury, including disclosures to opposing counsel in the course of such proceedings or in settlement negotiations.

83. Identifying information, except for the name and address of a Veteran or member of the uniformed services, may be disclosed to a Federal, State, County or Municipal agency for the purpose of conducting computer matches to obtain information to validate the entitlement of a Veteran or member of the uniformed services who is receiving or has received government insurance benefits under title 38 U.S.C. The name and address of a Veteran or member of the uniformed services may also be disclosed to a Federal agency under this routine use if they are required by the Federal agency to respond to the VA inquiry.

84. Phone Operators, for the Hearing-Impaired: VA may disclose information from this system of records to telephone company operators acting in a capacity to facilitate phone calls to or for hearing-impaired individuals, such as veterans or authorized agents, using telephone devices for the hearing-impaired, including Telecommunications Devices for the Deaf (TDD) or Text Telephones (TTY).

85. Any information in this system, including name, address, Social Security number, VA file number, medical records, financial records, and field examination reports of a VA beneficiary, and the name, address, and information regarding the activities of a VA-appointed fiduciary or beneficiary may be disclosed at the request of a VA beneficiary or fiduciary to a Federal, State, or local agency in order for VA to obtain information relevant to a VA decision concerning the payment and usage of funds payable by VA on behalf of a beneficiary, or to enable VA to assist a beneficiary or VA-appointed fiduciary in obtaining the maximum amount of benefits for a VA beneficiary from a Federal, State, or local agency.

86. Any information in this system, including name, address, Social Security number, VA file number, medical records, financial records, and field examination reports of a VA beneficiary who is in receipt of VA and SSA benefits concurrently, and the name, address, and information regarding the activities of a VA-supervised fiduciary may be disclosed to a representative of the SSA to the extent necessary for the operation of a VA program, or to the extent needed as indicated by such representative.

87. Any information in this system, including medical records, financial records, field examination reports, correspondence and court documents may be disclosed in the course of presenting evidence to a court, magistrate or administrative tribunal in matters of guardianship, inquests and commitments, and to probation and parole officers in connection with court required duties.

88. Any information in this system may be disclosed to a VA-appointed fiduciary in order for that fiduciary to perform his or her duties, provided this information will only be released when the disclosure is for the benefit of the beneficiary. Any information in this system may also be disclosed to a proposed fiduciary in order for the fiduciary to make an informed decision with regard to accepting fiduciary responsibility for a VA beneficiary.

89. Any information in this system, including medical records, correspondence records, financial records, field examination reports, and court documents may be disclosed to an attorney employed by the beneficiary, or to a spouse, relative, next friend, or to a guardian ad litem representing the interests of the beneficiary, provided the name and address of the beneficiary is given beforehand and the disclosure is for the benefit of the beneficiary, and the release is authorized by 38 U.S.C. 7332, if applicable.

90. Any information in this system relating to the adjudication of a VA beneficiary's ability to manage his or her VA benefits, either by a court of competent jurisdiction or by VA, may be disclosed to a lender or prospective lender participating in the VA Loan Guaranty Program who is extending credit or proposing to extend credit on behalf of a veteran for VA to protect veterans in this category from entering into unsound financial transactions which might deplete the resources of the veteran and to protect the interest of the Government giving credit assistance to a Veteran.

91. The name and mailing address of a VA beneficiary, and other information as is reasonably necessary to identify such a beneficiary, who has been adjudicated as incapable of managing his or her financial affairs under 38 CFR 3.353, may be provided to the Attorney General of the United States or his/her designee, for use by DoJ in the National Instant Criminal Background Check System mandated by the Brady Handgun Violence Prevention Act, Public Law 103-59.

92. The name, mailing address, and any other information obtained by VA pertaining to the qualification of an individual seeking appointment as a VA fiduciary may be released to the beneficiary or his or her accredited representative or court-appointed guardian for the purpose of notifying the beneficiary of the reasons for selection or non-selection of the individual.

93. The name, mailing address, and any other information obtained by VA pertaining to the allegation, investigation, determination of misuse by a fiduciary, or determination of negligence on the part of VA may be released to the beneficiary or his or her accredited representative or court-appointed guardian for the purpose of notifying the beneficiary of the reasons for VA's decision regarding misuse.

The BDN, Legacy Content Manager (LCM), Corporate WINRS, VETSNET, The Image Management System (TIMS), Long Term Solution (LTS), CMS and the VBMS are data telecommunication terminal systems. For Compensation and Pension-related claims, records (or information contained in records) are no longer maintained on paper documents in claims folders (C-folders), but are now 100% digitized and stored in the VBMS electronic folder (VBMS eFolder). In 2012, VA declared the VBMS eFolder to be the official record for all documentation submitted to VA pursuant to claims for Compensation and Pension benefits. All paper documents VA receives pursuant to a Compensation or Pension claim are converted to a digital image via VA’s electronic imaging process and uploaded into the VBMS eFolder. An electronically-imaged document in the VBMS eFolder is the official copy of record for adjudicating claims for VA Compensation or Pension benefits. When VA decision makers adjudicate claims for Compensation or Pension benefits, they rely solely on the electronic image contained in the VBMS eFolder, irrespective of whether a document is initially submitted to VA in electronic or paper format. VA decision makers do not have access to the original paper source documents during the claims adjudication process. Once a paper source document is electronically imaged and uploaded into the eFolder, VA considers the electronic image to be the official copy of record, while the physical paper document is reclassified as a duplicate copy. All duplicate copies of the official record are subject to destruction in accordance with applicable procedures and laws (please see the Retention and Disposal section for further details.)

VR&E and Education claims are maintained on paper, electronic folders, and on automated storage media (e.g., microfilm, microfiche, magnetic tape and disks). Texts and emails from the Veterans pursuant to a VR&E claim are stored in the Corporate Database as a Corporate WINRS Case Note, which becomes the official record. Any texts and emails stored in the cloud/contractor server are considered duplicate copies. Such information may be accessed through BDN, VBMS, CMS, TIMS, LTS, and VETSNET terminals. BDN, LCM, Corporate WINRS, VETSNET, and VBMS terminal locations include VA Central Office, regional offices, VA health care facilities, Veterans Integrated Service Network offices, DoD Finance and Accounting Service Centers and the U.S. Coast Guard Pay and Personnel Center. Remote on-line access is also made available to authorized remote sites, representatives of claimants and to attorneys of record for claimants. A VA claimant must execute a prior written consent or a power of attorney authorizing access to his or her claims records before VA will allow the representative or attorney to have access to the claimant’s automated claims records. Access by representatives and attorneys of record is to be used solely for the purpose of assisting an individual claimant whose records are accessed in a claim for benefits administered by VA. Information relating to receivable accounts owed to VA, designated the Centralized Accounts Receivable System (CARS), is maintained on magnetic tape, microfiche and microfilm. CARS is accessed through a data telecommunications terminal system at St. Paul, Minnesota.

File folders, whether paper or electronic, are indexed by name of the individual and VA file number. Automated records are indexed by name, VA file number, payee name and type of benefit. Employee productivity is measured using automated systems. At the conclusion of a monthly reporting period, the generated listing is indexed by employee BDN identification number. Records in CAIVRS may only be retrieved by social security number.

All claims files folders for Compensation and Pension claims are electronically imaged and uploaded into the VBMS eFolder. Once a file is electronically imaged and established by VA as the official record, its paper contents (with the exception of documents that are on hold due to pending litigation, and service treatment records and other documents that are the property of DoD), are reclassified as duplicate—non record keeping—copies of the official record, and will be destroyed in accordance with Records Control Schedule VB–1, Part 1 Section XIII, Item 13-052.100 as authorized by NARA. All paper documentation that is not the property of VA (e.g., DoD-owned documentation) is currently stored by VA after scanning, pending a policy determination as to its final disposition. All documentation being held pursuant to active litigation is held in its native format during the pendency of the litigation. All VBMS eFolders are stored on a secure VA server, pending permanent transfer to NARA where they will be maintained as historical records. Once an electronic record has been transferred into NARA custody, the record will be fully purged and deleted from the VA system in accordance with governing records control schedules using commercial off the shelf (COTS) software designed for the purpose. Once purged, the record will be unavailable on the VA system, and will only be accessible through NARA.

Prior to destruction of any paper source documentation reclassified as duplicate copies, VA engages in a comprehensive and multi-layered quality control and validation program to ensure material that has been electronically imaged is completely and accurately uploaded into the VBMS eFolder. To guarantee the integrity and completeness of the record, VA engages in industry-best practices, using state-of-the-art equipment, random sampling, independent audit, and 100% VA review throughout the claims adjudication process. Historically, VA’s success rate in ensuring the accuracy and completeness of the electronic record routinely and consistently exceeds 99%. Furthermore, no paper document is ever destroyed while any related claim or appeal for VA benefits is still pending. VA waits 3 years after the final adjudication of any claim or appeal before destroying the paper duplicate copies that have been scanned into the VBMS eFolder. As noted, the electronic image of the paper document is retained indefinitely as a permanent record either by VA or NARA.

Decisions to destroy VR&E paper counseling records are to be made in accordance with Records Control Schedule (RCS), RCS VB-1, Part I, Field in Section VII, dated January 31, 2014. Automated storage media containing temporary working information are retained until a claim is decided, and then destroyed. All other automated storage media are retained and disposed of in accordance with disposition authorization approved by NARA. Education file folders in paper are retained at the servicing Regional Processing Office. Education paper folders may be destroyed in accordance with the times set forth in the VBA Records Management, Records Control Schedule VB–1, Part 1, Section VII, as authorized by NARA.

Employee productivity records are maintained for two years after which they are destroyed by shredding or burning. File information for CAIVRS is provided to HUD by VA on magnetic tape. After information from the tapes has been read into the computer the tapes are returned to VA for updating. HUD does not keep separate copies of the tapes.

1. Physical Security:

(a) Access to working spaces and claims folder file storage areas in VA regional offices and centers is restricted to VA employees on a need-to-know basis. Generally, file areas are locked after normal duty hours and the offices and centers are protected from outside access by the Federal Protective Service or other security personnel. Employee claims file records and claims file records of public figures are stored in separate locked files. Strict control measures are enforced to ensure that access to and disclosure from these claims file records are limited to a need- to-know basis. Duplicate paper copies after imaging are stored in NARA-compliant facilities, pending destruction.

(b) Access to BDN, LCM, Corporate WINRS, VETSNET, CMS, and VBMS data telecommunication networks are by authorization controlled by the site security officer who is responsible for authorizing access to the BDN, LCM, VBMS and VETSNET by a claimant’s representative or attorney approved for access in accordance with VA regulations. The site security officer is responsible for ensuring that the hardware, software and security practices of a representative or attorney satisfy VA security requirements before granting access. The security requirements applicable to the access of automated claims files by VA employees also apply to the access of automated claims files by claimants’ representatives or attorneys. The security officer is assigned responsibility for privacy-security measures, especially for review of violation logs, information logs and control of password distribution, including password distribution for claimants’ representatives.

(c) Access to data processing centers is generally restricted to center employees, custodial personnel, Federal Protective Service and other security personnel. Access to computer rooms is restricted to authorized operational personnel through electronic locking devices. All other persons provided access to computer rooms are escorted.

(d) Employee production records are identified by the confidential BDN and VETSNET employee identification number, and are protected by management/supervisory personnel from unauthorized disclosure in the same manner as other confidential records maintained by supervisors.

2. BDN, LCM, VETSNET, CMS, e-VA, and VBMS System Security:

(a) Usage of the BDN, LCM, Corporate WINRS, VETSNET, e-VA and VBMS systems is protected by the usage of ‘‘login’’ identification passwords and authorized function passwords. The passwords are changed periodically. These same protections apply to remote access users.

(b) At the data processing centers, identification of magnetic tapes and disks containing data is rigidly enforced using labeling techniques. Automated storage media, which are not in use, are stored in tape libraries, which are secured in locked rooms. Access to programs is controlled at three levels: programming, auditing and operations. Access to the data processing centers where HUD maintains CAIVRS is generally restricted to center employees and authorized subcontractors. Access to computer rooms is restricted to center employees and authorized operational personnel through electronic locking devices. All other persons granted access to computer rooms are escorted. Files in CAIVRS use social security numbers as identifiers. Access to information files is restricted to authorized employees of participating agencies and authorized employees of lenders who participate in the agencies’ programs. Access is controlled by agency distribution of passwords. Information in the system may be accessed by use of a touch-tone telephone by authorized agency and lender employees on a ‘‘need-to-know’’ basis.

(3) e-VA and CMS System Security:

A unique SSL certificate has been generated for this connection which provides authentication for the e-VA and CMS applications, which enables an encrypted connection. Short Message Service (SMS) text messages are processed using a secure SMS gateway hosted by Twilio. The client’s first and last name (the only PII in the text message) are encrypted when the information is passed back and forth. Emails are processed by AWS Simple Email Service (SES) using Transport Layer Security (TLS) protocol, which is a cryptographic protocol designed to provide communications security over a computer network. All emails to participants are sent from a single email address (eva@eva.va.gov).

Veterans and authorized parties have a statutory right to request a copy of or an amendment to a record in VA’s possession at any time under the Freedom of Information Act (FOIA) and the Privacy Act (PA). VA has a decentralized system for fulfilling FOIA and PA requests. The type of information or records an individual is seeking will determine the location to which a request should be submitted. For records contained within a VA claims folder (Compensation and Pension claims), or military service medical records in VA’s possession, the request will be fulfilled by the VA Records Management Center. Authorized requestors should mail their Privacy Act or FOIA requests to:

Department of Veterans Affairs, Claims Intake Center

P.O. Box 4444

Janesville, WI 53547-4444

DID: 608-373-6690

For other benefits records maintained by VA (to include Vocational Rehabilitation & Employment, Insurance, Loan Guaranty or Education Service) submit requests to the FOIA/Privacy Act Officer at the VA Regional Office serving the individual's jurisdiction. Address locations for the nearest VA Regional Office are listed at VA Locations Link.

Any individuals who have questions about access to records may also call 1-800-327-1000. Information about how to contact Fiduciary services can be found here: https://www.benefits.va.gov/FIDUCIARY/contact-us.asp.

See Record access procedures above.

Any individual, who wishes to determine whether a record is being maintained in this system under his or her name or other personal identifier, or wants to determine the contents of such record, should submit a written request or apply in person to the nearest VA regional office or center. Address locations are listed at VA Locations Link.

VA employees wishing to inquire whether the system of records contains employee productivity information about themselves should contact their supervisor at the regional office or center of employment.

There is no category of records in this system that has been identified as exempt from any section of the Privacy Act.

Compensation, Pension, Education, and Vocational Rehabilitation and Employment Records-VA (58VA21/22/28) was published on February 14, 2019 at 84FR4138.

63VA05Grievance Records-VA

These records are located in personnel or designated offices in the Veterans Administration(VA) in which the grievances were filed.

Current or former VA employees who have submitted grievances with the agency in accordancewith part 771 of OPM Regulations (5 CFR part 771); VA Personnel Manual MP-5, Part I, Chapter771, and Part II, Chapter 8; or a negotiated procedure.

The system contains records relating to grievances filed by agency employees under Part 771of OPM Regulations and VA Personnel Manual MP-5, Part I, Chapter 771, and Part II, Chapter 8.These case files contain all documents related to the grievance, including statements of witnesses,reports of interviews and hearings, examiner's findings and recommendations, a copy of the originaland final decision, and related correspondence and exhibits. This system includes files and recordsof internal grievance and arbitration systems that may be established through negotiations withrecognized labor organizations.

5 U.S.C. 1302, 3301, 3302, E.O. 10577, 3 CFR 1954-1958 Comp. p218, E.O. 10987, 3 CFR1959-1963 Comp. p519, 38 U.S.C. 4108 and 4115, agency employees, for personal relief in amatter of concern or dissatisfaction which is subject to the control of agency management.

These records and information in these records may be used:

1. To disclose pertinent information to the appropriate Federal, State, or local agencyresponsible for investigating, prosecuting, enforcing, or implementing a statute, rule, regulation,or order, where the disclosing agency becomes aware of an indication of a violation or potentialviolation of civil or criminal law or regulation.

2. To disclose information to any source from which additional information is requested in thecourse of processing a grievance, to the extent necessary to identify the individual, inform thesource of the purpose(s) of the request and identify the type of information requested.

3. To disclose information to a Federal agency, in response to its request, in connection withthe hiring or retention of an employee, the issuance of a security clearance, the conducting of asecurity or suitability investigation of an individual, the classifying of jobs, the letting of acontract, or the issuance of a license, grant, or other benefit by the requesting agency, to theextent that the information is relevant and necessary to requesting the agency's decision on thematter.

4. To provide information to a congressional office from the record of an individual in responseto an inquiry from that congressional office made at the request of that individual.

5. To disclose information to another Federal agency or to a court when the Government is partyto a judicial proceeding before the court.

6. By the National Archives and Records Administration (General Services Administration) inrecords management inspections conducted under authority of 44 U.S.C. 2904 and 2906.

7. By the agency maintaining the records or the OPM in the production of summary descriptivestatistics and analytical studies in support of the function for which the records are collected andmaintained, or for related work force studies. While published statistics and studies do not containindividual identifiers, in some instances, the selection of elements of data included in the studymay be structured in such a way as to make the data individually identifiable by inference.

8. To disclose information to officials of the Merit Systems Protection Board, including theOffice of the Special Counsel, the Federal Labor Relations Authority and its General Counsel, or theEqual Employment Opportunity Commission when requested in performance of their authorized duties.

9. To disclose in response to a request for discovery or for appearance of a witness, informationthat is relevant to the subject matter involved in a pending judicial or administrative proceeding.

10. To provide information to officials of labor organizations reorganized under the CivilService Reform Act when relevant and necessary to their duties of exclusive representationconcerning personnel policies, practices, and matters affecting work conditions.

13. Relevant information from this system of records may be disclosed to the NationalPractitioner Data Bank and/or State Licensing Board in the State(s) in which a practitioner islicensed, in which the VA facility is located, and/or in which an act or omission occurred uponwhich a medical malpractice claim was based when VA reports information concerning: (1) Any paymentfor the benefit of a physician, dentist, or other licensed health care practitioner which was madeas the result of a settlement or judgment of a claim of medical malpractice if an appropriatedetermination is made in accordance with agency policy that payment was related to substandard care,professional incompetence or professional misconduct on the part of the individual; (2) a finaldecision which relates to possible incompetence or improper professional conduct that adverselyaffects the clinical privileges of a physician or dentist for a period longer than 30 days; or, (3)the acceptance of the surrender of clinical privileges or any restriction of such privileges by aphysician or dentist either while under investigation by the health care entity relating to possibleincompetence or improper professional conduct, or in return for not conducting such an investigationor proceeding. These records may also be disclosed as part of a computer matching program toaccomplish these purposes.

12. Identifying information in this system, including name, address, social security number andother information as is reasonably necessary to identify such individual, may be disclosed to theNational Practitioner Data Bank at the time of hiring and/or clinical privileging/reprivileging ofhealth care practitioners, and other times as deemed necessary by VA, in order for VA hiring,privileging/reprivileging, retention or termination of the applicant or employee.

13. Relevant information from this system of records may be disclosed to the NationalPractitioner Data Bank or to a State or local government licensing board which maintains recordsconcerning the issuance, retention or revocation of licenses, certifications, or registrationsnecessary to practice an occupation, profession or specialty when under the following circumstances,through a peer review process that is undertaken pursuant to VA policy, negligence, professionalincompetence, responsibility for improper care, and/or professional misconduct has been assigned toa physician or licensed or certified health care practitioner: (1) On any payment in settlement (orpartial settlement) of, or in satisfaction of a judgment in, a medica1 malpractice action or claim;or, (2) on any final decision that adversely affects the clinical privileges of a physician orpractitioner for a period of more than 30 days. These records may also be disclosed as part of acomputer matching program to accomplish these purposes.

Storage:

These records are maintained in file folders.

These records are retrieved by the names of the individuals on whom they are maintained.

These records are maintained in lockable metal filing cabinets to which only authorizedpersonnel have access.

These records are disposed of three years after closing of the case. Disposal is byshredding or burning.

Officials maintaining the system--Personnel Officer at station where employed (seeAppendix 1 for local addresses). Official responsible for policies and procedures--AssistantAdministrator for Personnel (05), VA Central Office, 810 Vermont Avenue, NW, Washington, DC 20420.

It is required that individuals submitting grievances be provided a copy of the record underthe grievance process. They may, however, contact the agency personnel or designated office wherethe action was processed regarding the existence of such records on them. They must furnish thefollowing information for their records to be located and identified:

a. Name.

b. Date of birth.

c. Approximate date of closing of the case and kind of action taken.

d. Organizational component involved.

It is required that individuals submitting grievances be provided a copy of the record underthe grievance process. However, after the action has been closed, an individual may request accessto the official copy of the grievance file by contacting the agency personnel or designated officewhere the action was processed.

Individuals must provide the following information for their records to be located andidentified:

a. Name.

b. Date of birth.

c. Approximate date of closing of the case and kind of action taken.

d. Organizational component involved.

Individuals requesting access must also follow the VA's Privacy Act regulations regarding accessto records and verification of identity (38 CFR 1.577).

Review of requests from individuals seeking amendment of their records which have been thesubject of a judicial or quasi-judicial action will be limited in scope. Review of amendmentrequests of these records will be restricted to determining if the record accurately documents theaction of the agency ruling on the case, and will not include a review of the merits of the action,determination, or finding.

Individuals wishing to request amendment to their records to correct factual errors shouldcontact the agency personnel or designated office where the grievance was processed. Individualsmust furnish the following information for their records to be located and identified:

a. Name.

b. Date of birth.

c. Approximate date of closing of the case and kind of action taken.

d. Organizational component involved.

Individuals requesting amendment must also follow the VA Privacy Act regulations regardingamendment to records and verification of identity (38 CFR 1.577).

Information in this system of records is provided:

a. By the individual on whom the record is maintained.

b. By testimony of witnesses.

c. By agency officials.

d. From related correspondence from organizations or persons.

64VA10

Readjustment Counseling Service (RCS) Vet Center Program-VA (64VA10)

Unclassified.

(a) Vet Center Client Record: Starting in Fiscal Year 2010 the location of the Client Record was transitioned from paper files maintained at each individual Vet Center to being electronically maintained in the national computerized intra-net database (RCSNet). The RCSNet servers are located in Philadelphia, PA in a secure, protected, and approved VA Office of Information and Technology (OIT) Service Delivery and Engineering (SDE) site maintained by OIT personnel. Full confidentiality for RCS Veteran client information is maintained by limiting access to RCS qualified personnel with the appropriate authority to administer RCS program data systems.

(b) All paper Client Records established prior to 2010 have been archived and scanned copies have been are uploaded into RCSNet electronic record system.

Chief Readjustment Counseling Officer (10RCS), VA Central Office, 810 Vermont Ave, NW, Washington, DC 20420. Telephone number 202-461-6525 (this is not a toll-free number).

Title 38, United States Code (U.S.C.), section 1712A; Title 38 C.F.R. 17.2000(e).

Title 38 C.F.R. 17.2000(e), requires that Vet Center records be independent from VA or DoD medical records and not be disclosed without the eligible individual’s voluntarily signed authorization, or under the conditions of a permissive disclosure as outlined below under Routine Uses. The purpose of this RCS system of records is to maintain client confidentiality, and to collect and maintain demographic and clinical information required by Vet Center counselors to provide quality readjustment counseling to eligible Veterans, Service members and their families. The information documented provides an accountable record of the course of Vet Center services provided inclusive of psychosocial assessment, number and type of visits provided, type of readjustment counseling sessions provided and referrals, along with follow-up documentation made to VA partners for other services needed for a successful readjustment. Vet Center Call Center records will be used for quality assurance purposes.

Eligibility for readjustment counseling includes Veterans or Service members who served in a combat theater or an area of armed hostility, inclusive of those who provided direct emergency medical care, or mortuary services to the casualties of combat operations, even if such services were provided outside of the combat theater. Eligibility also includes actions against enemy forces by remotely controlling unmanned aerial vehicles from outside the combat theater. Eligibility has been extended to Veterans, Service members including Reserve, National Guard and the Coast Guard who were activated in response to a national emergency, a state or national civil disturbance, or foreign drug interdiction. Family members of all eligible individuals are eligible for family readjustment counseling as indicated for the successful readjustment of the eligible individual. Family counseling is also available for family members of deployed Service members to assist them adjust to the deployment.

The Client Record contains demographic personally identifiable information (PII), such as unique Veteran identification number, name, address, Social Security number, marital status, gender identity, birth date, military service information, Veteran eligibility information, referral, and follow-up information, signed General Consent for the receipt of readjustment counseling, and other identifying statistical information. The Vet Center Client Record also contains protected health information (PHI) such as documentation of the Warwick-Edinberg Mental Well-Being Scale, suicide risk assessment, psychosocial assessment, military history, service plans and ongoing case clinical notes documenting the course of readjustment counseling service delivery. Bereavement services and military sexual trauma counseling information are also included in the Vet Center counseling record. Also, documented in the Vet Center client record are health care power of attorney, court ordered counseling information, and completed release of information (ROI) authorizations as needed to promote efficient and expedient sharing of confidential information for referral and case coordination with VA medical center partners.

(1) Relevant forms to be filled out by Vet Center team members on first contact and each contact thereafter; counseling sessions with Veterans and other eligible counselees; (2) Other VA and Federal agency systems, including from the VA electronic health record; (3) Relevant Veteran data protocols completed by Vet Center staff to document the course of readjustment counseling provided (4) Veterans, Service Members and their family; and (5) VA employees and VA health care providers; (6) Vet Center Call Center.

To the extent that records contained in the system include information protected by 45 CFR Parts 160 and 164, i.e., individually identifiable health information of VHA or any of its business associates, and 38 U.S.C. 7332; i.e., medical treatment information related to drug abuse, alcoholism or alcohol abuse, sickle cell anemia, or infection with the human immunodeficiency virus, that information cannot be disclosed under a routine use unless there is also specific statutory authority in both 38 U.S.C. 7332 and CFR Parts 160 and 164 permitting disclosure.

1. VA may disclose information to a Member of Congress or staff acting upon the Member’s behalf when the Member or staff requests the information on behalf of, and at the request of, the individual who is the subject of the record.

2. VA may disclose information to National Archives and Records Administration (NARA) in records management inspections conducted under 44 U.S.C. 2904 and 2906, or other functions authorized by laws and policies governing NARA operations and VA records management responsibilities.

3. VA may disclose information to the Department of Justice (DoJ), or in a proceeding before a court, adjudicative body, or other administrative body before which VA is authorized to appear, when:

(a) VA or any component thereof;

(b) Any VA employee in his or her official capacity;

(c)Any VA employee in his or her official capacity where DoJ has agreed to represent the employee; or

(d)The United States, where VA determines that litigation is likely to affect the agency or any of its components,

is a party to such proceedings or has an interest in such proceedings, and VA determines that use of such records is relevant and necessary to the proceedings.

4. VA may disclose information to contractors, grantees, experts, consultants, students, and others performing or working on a contract, service, grant, cooperative agreement, or other assignment for VA, when reasonably necessary to accomplish an agency function related to the records.

5. VA may disclose information that, either alone or in conjunction with other information, indicates a violation or potential violation of law, whether civil, criminal, or regulatory in nature, to a Federal, state, local, territorial, tribal, or foreign law enforcement authority or other appropriate entity charged with the responsibility of investigating or prosecuting such violation or charged with enforcing or implementing such law. The disclosure of the names and addresses of Veterans and their dependents from VA records under this routine use must also comply with the provisions of 38 U.S.C. 5701.

6. VA may disclose to other Federal agencies to assist such agencies in preventing and detecting possible fraud or abuse by individuals in their operations and programs.

7. VA may disclose any information or records to appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that there has been a breach of the system of records; (2) VA has determined that as a result of the suspected or confirmed breach there is a risk to individuals, VA (including its information systems, programs, and operations), the Federal Government, or national security; and (3) the disclosure made to such agencies, entities, or persons is reasonably necessary to assist in connection with VA efforts to respond to the suspected or confirmed breach or to prevent, minimize, or remedy such harm.

8. VA may disclose information from this system to another Federal agency or Federal entity, when VA determines that information from this system of records is reasonably necessary to assist the recipient agency or entity in (1) responding to a suspected or confirmed breach or (2) preventing, minimizing, or remedying the risk of harm to individuals, the recipient agency or entity (including its information systems, programs, and operations), the Federal Government, or national security, resulting from a suspected or confirmed breach.

Vet Center Client Record Storage:

(a) Client Records established during and after 2010 are electronically stored in the national computerized RCSNet servers located in Philadelphia, PA, in a secure, protected, and approved VA OIT Service Delivery and Engineering (SDE) environment maintained by OIT personnel.

(b) Paper Client Records established prior to 2010 have been archived and scanned copies have been are uploaded into the RCSNet electronic record system.

The Vet Center Client Record is indexed by the Vet Center number in conjunction with the Veteran's name, Social Security number (SSN) and unique Veteran client number.

The RCS electronic client records will be maintained in the national computerized RCSNet servers for 45 years after the last episode of service, after which time they will be destroyed.

(a) Within RCS access to the Vet Center Client Record is limited to authorized RCS staff (Vet Center, District Director Office, and/or the Office of the Chief Readjustment Counseling Officer in VACO) with a legitimate need to know connected to direct service delivery and/or the quality oversight of services provided. RCS staff access to the electronic Vet Center Client Record is via standalone computers located in locked RCS facilities. RCS program computers are username and password protected. Computer security is in compliance with RCS and VA computer security policy and protocol.

(b) Access to Veteran’s or Service member’s counseling records by elements outside of RCS, VA or non-VA, is contingent upon the Veteran’s or Service member’s signed authorization, or to one of the routine uses identified above.

(c) Authorized RCS staff will have access to the Client Record via stand-alone RCSNet computers located in locked RCS facilities: Vet Centers, District Director Offices, and VA Central Office.

An individual (or duly authorized representative of such individual) who seeks access to or wishes to contest records maintained under his or her name or other personal identifier may write, call or visit the individuals listed under Notification Procedure below.

(See Record Access Procedures above.)

None.

Last full publication provided in 81 FR 36655.

64VA116Vietnam Veterans Readjustment Counseling Program-VA

(a) Counseling Folder: Maintained at each individual center (called Vet Centers) and at VAmedical centers providing readjustment counseling throughout the country. The locations of all VetCenters and VA medical centers providing readjustment counseling are listed in VA Appendix 2 .Certain information extracted from the counseling folder is maintained at the St. Paul, Minnesota,VA Data Processing Center (DPC).

(b) Client Information File: Certain information extracted from the counseling folder ismaintained at the St. Paul, Minnesota, VA Data Processing Center (DPC).

Individuals who request Vietnam veterans readjustment counseling, and/or receivereadjustment counseling, including veterans, family members, or other counselees who are eligible.

(a) Counseling Folder: All written notes, forms, applications, and documentation deemednecessary to provide continuity of care by the counselors and/or program officials. This wouldinclude all information collected for the computerized data base.

(b) Client Information File: Unique veteran identification number, team or medical center number,marital status, birth date, service dates, branch of service, whether served in Vietnam, serviceconnection, types of problems, severity of problems, actions to be taken, source of action, statusof action, number of contacts that day, and other statistical information about services providedthat veteran.

Title 38, United States Code, Section 612A.

None.

Storage:

(a) Counseling Folder: Paper documents stored in file folders.

(b) Client Information File: Stored on magnetic tapes.

(a) Counseling Folder: Filed or indexed alphabetically by last name or unique Client Number.

(b) Client Information File: Indexed by Vet Center or Station Number in conjunction with uniqueClient Number.

(a) Counseling Folder: Access to records at Vet Centers will be controlled by Vet Centerstaff during working hours. During other hours, records will be maintained in locked file cabinets.In high crime areas, Vet Center offices are equipped with alarm systems. Access to readjustmentcounseling records at VA medical centers will be restricted to the Outreach counseling staff on aneed-to-know basis.

(b) Client Information File: The file area at the DPC is locked after duty hours and the buildingis protected from unauthorized access by the Federal Protective Service.

(a) Counseling Folder: The records will be retained at the Outreach Center or medical centerof origin and VA Central Office for approximately three years after the date of last activity and/orafter termination of the Outreach program, whichever is later. Destruction will be by shredding.

(b) Client Information File: Maintained for the duration of the program. Destruction will be byerasing the tapes.

Director, Readjustment Counseling Service (147), VA Central Office, Washington, DC 20420.

An individual who wishes to determine whether a record is being maintained by the VeteransReadjustment Program under his or her name or other person identifier or wishes to determine thecontents of such records should submit a written request or apply in person to: (1)The team leaderof the Vet Center or the Readjustment counselor at the VA medical center with whom he or she hadcontact, or (2) Director, Readjustment Counseling Service (147), VA Centrak Office, Washington, DC20420.

Inquiries should include the individual's full name and social security number.

An individual (or duly authorized representative of such individual) who seeks access to orwishes to contest records maintained under his or her name or other personal identifier may write,call or visit the above named individuals.

(See Record access procedures above.)

(1) Relevant forms to be filled out by Vet Center team members on first contact and eachcontact thereafter; counseling sessions with veterans and other eligible counselees. (2) Other VAand Federal agency systems.

65VA122Community Placement Program--VA.

Records are maintained at each VA health care facility; the VA Data Processing Center (DPC),1615 East Woodward Street, Austin, Texas 78772; and at VA Central Office, 810 Vermont Avenue, NW.,Washington, DC 20420. Addresses for the VA health care system are listed in VA Appendix I at the endof this document.

Individuals who operate a Community Placement facility approved for placement of VAbeneficiaries; VA beneficiaries in Community Placement facilities.

The record, or information contained in the record, may include personal identificationinformation with data on the Community Placement facility, name of operator, address, phone number,name of veterans receiving care in these homes, a statement as to whether the veterans' medicalconditions have been rated as service-connected or nonservice-connected, the veterans' socialsecurity number and the names, addresses and phone numbers of the veterans' next-of-kin; overalldata regarding diagnoses of veterans in the facility, date the facility was last approved forparticipation, statement regarding whether or not the home is required to be licensed by the Stateand/or local government, copies of correspondence exchange between the VA and the persons interestedin applying for participation in the Community Placement Program.

Title 38, U.S.C. 210(c), 610 and 4101.

Purpose:

Records is to provide administrative documentation of State and/or local active licensedDepartment of Veterans Affairs (VA) Community Placement Program agencies.

To the extent that records contained in the system include information protected by 45 CFRparts 160 and 164, i.e., individually identifiable health information, and 38 U.S.C. 7332, i.e., medical treatment information related to drug abuse, alcoholism or alcohol abuse, sicklecell anemia or infection with the human immunodeficiency virus, that information cannot be disclosedunder a routine use unless there is also specific statutory authority in 38 U.S.C. 7332 andregulatory authority in 45 CFR parts 160 and 164 permitting disclosure.

1. The record of an individual who is covered by this system may be disclosed to a member ofCongress or staff person acting for the member when the member or staff person requests the recordon behalf of and at the request of that individual.

2. Any information in this system may be disclosed to a Federal agency, upon its officialrequest, to the extent that it is relevant and necessary to that agency's decision regarding thehiring, retention or transfer of an employee, the issuance of a security clearance, the letting of acontract, or the issuance or continuance of a license, grant or other benefit given by that agency.However, in accordance with an agreement with the U.S. Postal Service, disclosures to the U.S.Postal Service for decisions concerning the employment of veterans, will only be made with theveteran's prior written consent.

3. Any information in this system may be disclosed to a State or local agency, upon its officialrequest, to the extent that it is relevant and necessary to that agency's decision on the hiring,transfer or retention of an employee, the issuance of a security clearance, the letting of acontract, or the issuance or continuance of a license, grant or other benefit by that agency;provided that, if the information requested pertains to a veteran, the name and/or address of theveteran will not be disclosed unless the name and/or address is provided first by the requestingState or local agency.

4. Any information in this system may be disclosed to a Federal, State or local governmentalagency maintaining civil or criminal violation records, or other pertinent information such as prioremployment history, prior Federal employment background investigations, and personal or educationalbackground at the request of the veteran in order for the VA to obtain information relevant to thehiring, transfer or retention of an employee, the letting of a contract, the granting of a securityclearance, or the issuance of a grant or other benefit.

5. VA may disclose on its own initiative any information in the system, except the names and homeaddresses of veterans and their dependents, that is relevant to a suspected or reasonably imminentviolation of the law whether civil, criminal, or regulatory in nature and whether arising by generalor program statute or by regulation, rule, or order issued pursuant thereto, to a Federal, State,local, Tribal, or foreign agency charged with the responsibility of investigating or prosecutingsuch violation, or charged with enforcing or implementing the statute, regulation, rule, or order.VA may also disclose on its own initiative the names and addresses of veterans and their dependentsto a Federal agency charged with the responsibility of investigating or prosecuting civil, criminal,or regulatory violations of law, or charged with enforcing or implementing the statute, regulation,or order issued pursuant thereto.

6. The name and address of a veteran, which is relevant to a suspected violation or reasonablyimminent violation of law, whether civil, criminal or regulatory in nature and whether arising bygeneral or program statute or by regulation, rule or order issued pursuant thereto, may be disclosedto a Federal agency charged with the responsibility of investigating or prosecuting such violation,or charged with enforcing or implementing the statute, regulation, rule or order issued pursuantthereto, in response to its official request.

7. The name and address of a veteran, which is relevant to a suspected violation or reasonablyimminent violation of law concerning public health or safety, whether civil, criminal or regulatoryin nature and whether arising by general or program statute or by regulation, rule or order issuedpursuant thereto, may be disclosed to any foreign, State or local governmental agency orinstrumentality charged under applicable law with the protection of the public health or safety if aqualified representative of such organization, agency or instrumentality has made a written requestthat such name and address be provided or a purpose authorized by law.

8. Any information in this system including the name and address of a veteran may be disclosed toany nonprofit organization if the release is directly connected with the conduct of programs and theutilization of benefits under Title 38 U.S.C. (such disclosures include computerized lists of namesand addresses.)

9. Any information in this system may be disclosed to a Federal agency, except for the name andaddress of a veteran, in order for the VA to obtain information relevant to the issuance of abenefit under Title 38 U.S.C. The name and address of a veteran may be disclosed to a Federal agencyunder this routine use if they are required by the Federal agency to respond to the VA inquiry.

10. Disclosure may be made to the National Archives and Records Administration (and the GeneralServices Administration in records management inspections conducted under authority of Title 44U.S.C.

11. VA may disclose information from this system of records to the Department of Justice (DoJ),either on VA's initiative or in response to DoJ's request for the information, after either VA orDoJ determines that such information is relevant to DoJ's representation of the United States or anyof its components in legal proceedings before a court or adjudicative body, provided that, in eachcase, the agency also determines prior to disclosure that release of the records to the DoJ is a useof the information contained in the records that is compatible with the purpose for which VAcollected the records. VA, on its own initiative, may disclose records in this system of records inlegal proceedings before a court or administrative body after determining that the disclosure of therecords to the court or administrative body is a use of the information contained in the recordsthat is compatible with the purpose for which VA collected the records.

12. Disclosure of relevant information may be made to individuals, organizations, private orpublic agencies, or other entities with whom VA has a contract or agreement or where there is asubcontract to perform such services as VA may deem practicable for the purposes of lawsadministered by VA, in order for the contractor or subcontractor to perform the services of thecontract or agreement.

13. Disclosure to other Federal agencies may be made to assist such agencies in preventing anddetecting possible fraud or abuse by individuals in their operations and programs.

14. VA may, on its own initiative, disclose any information or records to appropriate agencies,entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality ofinformation in the system of records has been compromised; (2) the Department has determined that asa result of the suspected or confirmed compromise, there is a risk of embarrassment or harm to thereputations of the record subjects, harm to economic or property interests, identity theft or fraud,or harm to the security, confidentiality, or integrity of this system or other systems or programs(whether maintained by the Department or another agency or entity) that rely upon the potentiallycompromised information; and (3) the disclosure is to agencies, entities, or persons whom VAdetermines are reasonably necessary to assist or carry out the Department's efforts to respond tothe suspected or confirmed compromise and prevent, minimize, or remedy such harm. This routine usepermits disclosures by the Department to respond to a suspected or confirmed data breach, includingthe conduct of any risk analysis or provision of credit protection services as provided in 38 U.S.C.5724, as the terms are defined in 38 U.S.C. 5727.

Storage:

Records are maintained on magnetic tapes which are stored at the Austin DPC, and paperdocuments (printouts) are maintained at VA Central Office and the health care facilities.

Information can be retrieved by the use of veteran's name, social security number and byfacility operator's name and location.

Access to the basic file in the Austin DPC is restricted to authorized VA employees andvendors. Access to the computer room where the basic file is maintained within the DPC is furtherrestricted to authorized VA employees and vendor personnel on a "need to know" basis andis protected from unauthorized access by an alarm system, the Federal Protective Service and VAsecurity personnel. Access to paper documents at Central Office and VA health care facilities isrestricted to authorized VA employees.

Working magnetic tapes at the DPC are disposed of as soon as the purpose for which they wereestablished has been served. Paper documents are to be retained and disposed of in accordance withauthorization approved by the Archivist of the United States.

Director, Social Work Service (141A10), VA Central Office, Washington, DC 20420.

Any individual who wishes to determine whether a record is being maintained in this systemunder his/her or other personal identifier, or wants to determine the contents of such record shouldsubmit a written request or apply in person to the Chief, Social Work Service (122) at theappropriate VA health care facility. Addresses for these offices may be found in VA Appendix I atthe end of this document. Inquiries should include the individual's full name and identificationnumber (social security number).

Individuals seeking information regarding access to and contesting of VA records in thissystem may write, call or visit the nearest appropriate health care facility.

(See Record Access Procedures above.)

Information contained in the records is obtained from individuals requesting participationin the Community Placement Program; the patient, family members or accredited representative, andfriends, employers or other third parties when otherwise unobtainable from the patient or hisfamily; various automated clinical and managerial systems providing support at selected VA healthcare facilities; and the patient Consolidated Medical Records sections of the VA Medical RecordsSystem.

66VA53 Inspector General Hotline (Complaint Center) Records (66VA53)

None.

Department of Veterans Affairs (VA), Office of Inspector General (OIG), Office of Assistant Inspector General for Management and Administration (53), 810 Vermont Avenue NW, Washington, DC 20420.

Assistant Inspector General for Management and Administration (53), Department of Veterans Affairs, Office of Inspector General, 810 Vermont Avenue NW, Washington, DC 20420, (202) 461-4760, VAOIG.ChiefInformationOfficer@va.gov.

Inspector General Act of 1978, Public Law (P.L.) 95-452, 5 U.S.C. App., as amended through P.L. 115-254 (IG Act).

The purpose of this system of records is to store records and information related to official complaints made to the VA OIG. The Hotline Division is the OIG's complaint center and serves as the recipient of all types of complaints about impropriety and wrongdoing related to VA programs and operations. The specific information about each complaint, including name of complainant, name of subject, and allegations of improper conduct, is recorded and then forwarded to the appropriate VA OIG division or external entity for investigation, review, or resolution. The information is also used to provide prompt, responsive, and accurate information regarding the status of Hotline complaints and to provide a record of complaint disposition and statistical information about complaints.

The following categories of individuals will be covered by the system: individuals who are subjects of complaints, complainants, and witnesses. Subjects, complainants, and witnesses may be VA employees or third parties (e.g., a veteran, VA beneficiary, contractor, or private citizen). Subjects are those alleged to have engaged in wrongdoing or impropriety, criminal, civil, or administrative, either in performance of their official VA duties or related to the programs and operations of VA. Subjects include those identified during the investigation of a complaint. The allegations are made to the OIG Hotline by complainants or developed by the OIG based on complaints. Complainants are individuals who have reported the possible existence of an activity constituting a violation of law, rule or regulation, or mismanagement, gross waste of funds, abuse of authority or a substantial and specific danger to the public health and safety. Complaints may also be made anonymously.

Records (or information contained in records) in this system may include: (1) the name, home and work address, email

address, and home, work and cellular phone numbers of the complainant and witnesses; (2) the name, title, date of birth, Social Security Number and home and work address of the subject of the complaint; and (3) the location and nature of the alleged wrongdoing. The records maintained in this system may also include: (1) documentation and other evidence from the complainant; (2) correspondence between the VA OIG Office of Management and Administration (53) and other components of the Office of Inspector General, agency departments, and the complainant; and (3) reports based on the investigation of the allegations.

Information is obtained from VA employees, third parties (e.g., a veteran, VA beneficiary, VA contractor, or private party), the Government Accountability Office, VA records, congressional, federal, state, and local offices or agencies.

1. Congress: VA may disclose information from the record of an individual in response to an inquiry from the congressional office made at the request of that individual.

VA must be able to provide information about individuals to adequately respond to inquiries from Members of Congress at the request of constituents who have sought their assistance.

2. Data breach response and remedial efforts: VA may, on its own initiative, disclose information from this system to appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality of information in the system of records has been compromised; (2) the Department has determined that as a result of the suspected or confirmed compromise there is a risk of embarrassment or harm to the reputations of the record subjects, harm to economic or property interests, identity theft or fraud, or harm to the security, confidentiality, or integrity of this system or other systems or programs (whether maintained by the Department or another agency or entity) that rely upon the potentially compromised information; and (3) the disclosure is to agencies, entities, or persons whom VA determines are reasonably necessary to assist or carry out the Department’s efforts to respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm.

This routine use permits disclosures by the Department to respond to a suspected or confirmed data breach, including the conduct of any risk analysis or provision of credit protection services as provided in 38 U.S.C. 5724.

a. Effective Response. A federal agency’s ability to respond quickly and effectively in the event of a breach of federal data is critical to its efforts to prevent or minimize any consequent harm. An effective response necessitates disclosure of information regarding the breach to those individuals affected by it, as well as to persons and entities in a position to cooperate, either by assisting in notification to affected individuals or playing a role in preventing or minimizing harms from the breach.

b. Disclosure of Information. Often, the information to be disclosed to such persons and entities is maintained by federal agencies and is subject to the Privacy Act (5 U.S.C. § 552a). The Privacy Act prohibits the disclosure of any record in a system of records by any means of communication to any person or agency absent the written consent of the subject individual, unless the disclosure falls within one of twelve statutory exceptions. In order to ensure an agency is in the best position to respond in a timely and effective manner, in accordance with 5 U.S.C. § 552a(b)(3) of the Privacy Act, agencies should publish a routine use for appropriate systems specifically applying to the disclosure of information in connection with response and remedial efforts in the event of a data breach.

c. Data breach response and remedial efforts with another Federal agency VA may, on its own initiative, disclose information from this system to another Federal agency or Federal entity, when VA determines that information from this system of records is reasonably necessary to assist the recipient agency or entity in (1) responding to a suspected or confirmed breach or (2) preventing, minimizing, or remedying the risk of harm to individuals, the recipient agency or entity (including its information systems, programs, and operations), the Federal Government, or national security, resulting from a suspected or confirmed breach.

3. Law Enforcement: VA may, on its own initiative, disclose information in this system, except the names and home addresses of veterans and their dependents, which is relevant to a suspected or reasonably imminent violation of law, whether civil, criminal or regulatory in nature and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, to a Federal, state, local, tribal, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule or order. On its own initiative, VA may also disclose the names and addresses of veterans and their dependents to a Federal agency charged with the responsibility of investigating or prosecuting civil, criminal or regulatory violations of law, or charged with enforcing or implementing the statute, regulation, rule or order issued pursuant thereto.

VA must be able to provide on its own initiative information that pertains to a violation of laws to law enforcement authorities in order for them to investigate and enforce those laws. Under 38 U.S.C. § 5701(a) and (f), VA may disclose the names and addresses of veterans and their dependents to Federal entities with law enforcement responsibilities. This is distinct from the authority to disclose records in response to a qualifying request from a law enforcement entity, as authorized by Privacy Act subsection 5 U.S.C. § 552a(b)(7).

4. Litigation: VA may disclose information from this system of records to the Department of Justice (DoJ), either on VA's initiative or in response to DoJ's request for the information, after either VA or DoJ determines that such information is relevant to DoJ's representation of the United States or any of its components in legal proceedings before a court or adjudicative body, provided that, in each case, the agency also determines prior to disclosure that release of the records to the DoJ is a use of the information contained in the records that is compatible with the purpose for which VA collected the records. VA, on its own initiative, may disclose records in this system of records in legal proceedings before a court or administrative body after determining that the disclosure of the records to the court or administrative body is a use of the information contained in the records that is compatible with the purpose for which VA collected the records.

To determine whether to disclose records under this routine use, VA will comply with the guidance promulgated by the Office of Management and Budget in a May 24, 1985, memorandum entitled "Privacy Act Guidance—Update," currently posted at http://www.whitehouse.gov/omb/inforeg/guidance1985.pdf.

VA must be able to provide information to DoJ in litigation where the United States or any of its components is involved or has an interest. A determination would be made in each instance that under the circumstances involved, the purpose is compatible with the purpose for which VA collected the information. This routine use is distinct from the authority to disclose records in response to a court order under subsection (b)(11) of the Privacy Act, 5 U.S.C. § 552(b)(11), or any other provision of subsection (b), in accordance with the court’s analysis in Doe v. DiGenova, 779 F.2d 74, 78-85 (D.C. Cir. 1985) and Doe v. Stephens, 851 F.2d 1457, 1465-67 (D.C. Cir. 1988).

5. Contractors: VA may disclose information from this system of records to individuals, organizations, private or public agencies, or other entities or individuals with whom VA has a contract or agreement to perform such services as VA may deem practicable for the purposes of laws administered by VA, in order for the contractor, subcontractor, public or private agency, or other entity or individual with whom VA has a contract or agreement to perform services under the contract or agreement.

This routine use includes disclosures by an individual or entity performing services for VA to any secondary entity or individual to perform an activity that is necessary for individuals, organizations, private or public agencies, or other entities or individuals with whom VA has a contract or agreement to provide the service to VA.

This routine use, which also applies to agreements that do not qualify as contracts defined by Federal procurement laws and regulations, is consistent with OMB guidance in OMB Circular A-130, App. I, paragraph 5a(1)(b) that agencies promulgate routine uses to address disclosure of Privacy Act-protected information to contractors in order to perform the services contracts for the agency.

6. Equal Employment Opportunity Commission (EEOC): VA may disclose information from this system to the EEOC when requested in connection with investigations of alleged or possible discriminatory practices, examination of Federal affirmative employment programs, or other functions of the Commission as authorized by law or regulation.

VA must be able to provide information to EEOC to assist it in fulfilling its duties to protect employees’ rights, as required by statute and regulation.

7. Federal Labor Relations Authority (FLRA): VA may disclose information from this system to the FLRA, including its General Counsel, information related to the establishment of jurisdiction, investigation, and resolution of allegations of unfair labor practices, or in connection with the resolution of exceptions to arbitration awards when a question of material fact is raised; for it to address matters properly before the Federal Services Impasses Panel, investigate representation petitions, and conduct or supervise representation elections.

VA must be able to provide information to FLRA to comply with the statutory mandate under which it operates.

8. Merit Systems Protection Board (MSPB): VA may disclose information from this system to the MSPB, or the Office of the Special Counsel, when requested in connection with appeals, special studies of the civil service and other merit systems, review of rules and regulations, investigation of alleged or possible prohibited personnel practices, and such other functions promulgated in 5 U.S.C. 1205 and 1206, or as authorized by law.

VA must be able to provide information to MSPB to assist it in fulfilling its duties as required by statute and regulation.

9. National Archives and Records Administration (NARA) and General Services Administration (GSA): VA may disclose information from this system to NARA and GSA in records management inspections conducted under title 44, U.S.C.

NARA is responsible for archiving old records which are no longer actively used but may be appropriate for preservation, and for the physical maintenance of the Federal government’s records. VA must be able to provide the records to NARA in order to determine the proper disposition of such records.

10. Any information in this system, except the name and address of a veteran, may be disclosed to a Federal, state, or local agency maintaining civil or criminal violation records or other pertinent information such as prior employment history, prior Federal employment background investigations, and/or personal or educational background in order for VA to obtain information relevant to the hiring, transfer, or retention of an employee, the letting of a contract, the granting of a security clearance, or the issuance of a grant or other benefit. The name and address of a veteran may be disclosed to a Federal agency under this routine use if this information has been requested by the Federal agency in order to respond to the VA inquiry.

11. To assist attorneys in representing their clients, any information in this system may be disclosed to attorneys representing subjects of investigations, including veterans, Federal government employees, retirees, volunteers, contractors, subcontractors, or private citizens, except where VA has decided release is inappropriate under Title 5, United States Code, Section 552a(j) and (k).

12. Any information in this system of records may be disclosed, in the course of presenting evidence in or to a court, magistrate, administrative tribunal, or grand jury, including disclosures to opposing counsel in the course of such proceedings or in settlement negotiations.

13. Any information in this system may be disclosed to any source or person, either private or governmental, to the extent necessary to secure from such source or person information relevant to, and sought in furtherance of, a legitimate investigation, review, or inspection.

14. Any information in this system, except the name and address of a veteran, may be disclosed to Federal, state, or local professional, regulatory, or disciplinary organizations or associations, including but not limited to bar associations, state licensing boards, and similar professional entities, for use in disciplinary proceedings and inquiries preparatory thereto, where VA determines that there is good cause to question the legality or ethical propriety of the conduct of a person employed by VA or a person representing a person in a matter before VA. The name and address of a veteran may be disclosed to a Federal agency under this routine use if this information has been requested by the Federal agency in order to respond to the VA inquiry.

Records and information are stored electronically in the VA OIG's new Enterprise Management System (EMS) or legacy Master Case Index (MCI) databases and servers at the OIG’s headquarters office at 801 I Street NW, Washington, DC 20420, in the office of the OIG's Information Technology Division. Backup records are stored on magnetic disc, tape and CD–ROM and may also be retained in hard copy format in secure file folders. The VA OIG Hotline Division is responsible for electronically inputting records and information received from complainants, referrals and correspondence related to the initiation of a Hotline case, and final reports. Information inputted electronically includes all correspondence to and from the complainant, correspondence (including e-mail messages) to and among VA OIG organizational elements about the complaint, and correspondence to and from any VA component to which the Hotline case was referred. Complaints and information about OIG employees, including all investigative reports and work papers, are maintained in electronic files with restricted access limited to those with a need to know the official duties in the VA OIG Office of Investigations, VA OIG Human Resources Management Division, VA OIG attorneys, and VA OIG management officials responsible for supervising the VA OIG employee who is the subject of the internal investigation. Hard copies of records and information are discussed in the storage section below.

STORAGE:

Hard copies of documents and information are maintained by the OIG organization that conducts the review, inspection, or investigation. For example, the Administrative

Investigations Division, at VA OIG headquarters, maintains hard copies of an investigative file which contains the case referral from Hotline, the final report, all documentation supporting the final report, draft reports, correspondence, and all information collected as part of the investigation. Similarly, the VA OIG Office of

Healthcare Inspections (OHI) maintains hard copies of its Hotline investigations (final reports and supporting documentation) related to individuals at VA OIG headquarters. Other records and information (i.e., work papers) about investigations related to individuals compiled by OHI are maintained in the OHI field office that conducted the investigation. Any internal VA OIG investigations conducted prior to the implementation of electronic files are maintained in hard copy only and are secured in the Office of Investigations, Analysis and Oversight Division (51X). Access to those files is highly restricted.

OIG Hotline cases are assigned a case number in the EMS or MCI database. Records are retrieved by the case numbers. In addition, electronic records may be retrieved by the names of the complainants and names of the subjects of the complaints, retrieved by such persons’ title, or by their Social Security number, if entered. It is important to note that scanned documents, reports and other uploaded information that are made part of the file are not searched or retrieved from the databases as part of a general search. Hard copy paper files are retrieved by the case number only.

Information in the system is protected from unauthorized access through administrative, physical, and technical safeguards. Access to the hard copy and computerized information is restricted to authorized OIG personnel on a need-to-know basis. Hard copy records are maintained in offices that are restricted during work hours, or are locked after duty hours. The headquarters building is protected by security guards and access is restricted during non-duty hours. Access to the computerized information is limited to VA OIG employees by means of passwords and authorized user identification codes. Computer system documentation is maintained in a secure environment in the Office of Inspector General, VA Central Office.

Records will be maintained and disposed of in accordance with a records disposition authority approved by the Archivist of the United States.

Assistant Inspector General for Management and Administration (53), Department of Veterans Affairs, Office of Inspector General, 810 Vermont Avenue NW, Washington, DC 20420.

An individual who wishes to determine whether a record is being maintained by the VA OIG Hotline, under his or her name in this system or wishes to determine the contents of such records should submit a written request to the Assistant Inspector General for Management and Administration (53). However, a majority of records in this system are exempt from the notification requirements under 5 U.S.C. 552a (j) and (k). To the extent that records in this system of records are not subject to exemption, they are subject to notification. A determination as to whether an exemption applies shall be made at the time a request for notification is received.

An individual who seeks access to or wishes to contest records maintained under his or her name in this system must submit a written request to the Chief, Information Release Office (50CI). However, a majority of records in this system are exempt from the records access and contesting requirements under 5 U.S.C. 552a (j) and (k). To the extent that records in this system of records are not subject to exemption, they are subject to access and contest. A determination as to whether an exemption applies shall be made at the time a request for access or contest is received.

(See records access procedures above.)

Under 5 U.S.C. 552a(j)(2), the head of any agency may exempt any system of records within the agency from certain provisions of the Privacy Act, if the agency or component that maintains the system performs as its principal function any activities pertaining to the enforcement of criminal laws. The Inspector General Act of 1978, Public Law 95–452 (IG Act), mandates that the Inspector General recommend policies for and to conduct, supervise, and coordinate activities in the Department of Veterans Affairs and between VA and other Federal, State and local governmental agencies with respect to: (1) The prevention and detection of fraud in programs and operations administered or financed by VA and (2) the identification and prosecution of participants in such fraud. Under the IG Act, whenever the Inspector General has reasonable grounds to believe there has been a violation of Federal criminal law, the Inspector General must report the matter expeditiously to the Attorney General. This system of records has been created in major part to support the criminal law-related activities assigned by the Inspector General to the Assistant Inspector General for Investigations. These activities constitute a principal function of the Inspector General’s Hotline/Complaint Center staff. In addition to principal functions pertaining to the enforcement of criminal laws, the Inspector General may receive and investigate complaints and allegations from various sources concerning the possible existence of activities constituting noncriminal violations of law, rules or regulations; mismanagement; gross waste of funds; abuses of authority or substantial and specific danger to the public health and safety. This system of records also exists to support inquiries by the Assistant Inspectors General for Auditing, for Management and Administration, for Administrative Investigations, and for Healthcare Inspections into these non-criminal violations. Based upon the foregoing, the Secretary of Veterans Affairs has exempted this system of records, to the extent that it encompasses information pertaining to criminal law-related activities, from the following provisions of the Privacy Act of 1974, as permitted by 5 U.S.C. 552a(j)(2): 5 U.S.C. 552a(c) (3) and (4); 5 U.S.C. 552a(d); 5 U.S.C. 552a(e) (1), (2) and (3); 5 U.S.C. 552a(e)(4) (G), and (H) and (I); 5 U.S.C. 552a(e) (5) and (8); 5 U.S.C. 552a(f); 5 U.S.C. 552a(g).

The Secretary of Veterans Affairs has also exempted this system of records to the extent that it does not encompass information pertaining to criminal law related activities under 5 U.S.C. 552a(j)(2) from the following provisions of the Privacy Act of 1974, as permitted by 5 U.S.C. 552a(k)(2): 5 U.S.C. 552a(c)(3); 5 U.S.C. 552a(d); 5 U.S.C. 552a(e)(1); 5 U.S.C. 552a(e)(4) (G), (H) and (I); 5 U.S.C. 552a(f).

REASONS FOR EXEMPTIONS:

The exemption of information and material in this system of records is necessary in order to accomplish the law enforcement functions of the Office of Inspector General, e.g., to prevent subjects of investigations from frustrating the investigatory process by discovering the scope and progress of an investigation, to prevent the disclosure of investigative techniques, to fulfill commitments made to protect the confidentiality of sources, to maintain access to sources of information and to avoid endangering these sources and law enforcement personnel.

[See the last full Federal Register notice, 73 FR 46708, Aug. 11, 2008].

68VA05VA Employee Counseling Services Program Records-VA

These records are located at VA facilities (See Appendix 1) and at other Federal, State, orlocal government or private sector agencies or institutions which have agreements with the VA toprovide counseling to VA employees or family members with alcohol, drug or emotional or personalhealth problems.

Categories of individuals who may be covered by the system include current or former VAemployees or immediate family members of VA employees who have been counseled or otherwise treatedregarding alcohol or drug abuse or for personal or emotional health problems.

The records (or information contained in records) may include records and documents relatedto employee visits to counselors, diagnosis, recommended treatment, prognosis, results of treatment,and other notes or records of discussions held by a program counselor with the employee, employee'sfamily members or supervisors. Records in this system may also contain documentation of treatment ata Federal, State, local government, private agencies, or institutions which have agreements with theVA to provide counseling to VA employees or family members with alcohol, drug or personal oremotional health problems.

5 U.S.C. 7901, 21 U.S.C. 1101, 42 U.S.C. 4541 and 4561 and 44 U.S.C. 3101.

1. Any information in this system may be disclosed to approved third parties for the purposeof conducting scientific research, management audits, financial audits, or program evaluations;however, such third parties may not identify, directly or indirectly, any individual patient orsubject in any report of such research, audit or evaluation, or otherwise disclose patient orsubject identities in any manner.

2. Any information in this system may be disclosed to the Department of Justice, or, whenappropriate, to other Federal agencies, in order for the VA or another Federal agency to defend anyclaims against the United States arising from the treatment or counseling of an employee or familymember with alcohol, drug, emotional or personal health problems.

Storage:

These records are maintained on paper documents in file folders.

These records are retrieved by the names of the individuals on whom they are maintained.

These records are maintained in locked file cabinets with access limited to the programCounselor or Coordinator.

Records are maintained for three years after the employee's last contact with the Counselor,or for three years after the employee's separation or transfer, whichever comes first. Records aredestroyed by shredding or burning.

Assistant Deputy Administrator for Personnel Labor Relations (05), 810 Vermont Avenue, NW,Washington, DC 20420.

VA employees or family members wishing to inquire whether this system of records containsinformation about them should contact the VA Employee Alcoholism and Drug Abuse or CounselingServices Program Counselor or Coordinator who arranged for counseling or treatment. Individuals mustfurnish their name and date of birth for their records to be located and identified.

VA employees or family members wishing to request access to records pertaining to themshould contact the VA Employee Alcoholism and Drug Abuse or Counseling Services Program Counselor orCoordinator who arranged for counseling or treatment. Individuals must furnish their name and dateof birth for their records to be located and identified.

An individual must also follow the VA's Privacy Act regulations and procedures regardingverification of identity and amendment of records.

VA employees or family members wishing to request amendment to these records should contactthe Program Counselor or Coordinator who arranged for counseling or treatment. Individuals mustfurnish their name and date of birth for their records to be located and identified.

An individual must also follow the VA's Privacy Act regulations and procedures regardingverification of identity and amendment of records.

Information in this system of records comes from the individual to whom it applies, thesupervisor of the employee, if the employee was referred by a supervisor for counseling, the ProgramCounselors or Coordinators who recorded counseling sessions, and therapists or institutionsproviding treatment.

69VA10 Ionizing Radiation Registry-VA

Unclassified.

Character-based data from Ionizing Radiation Code Sheets are maintained in a registry data set at the Austin Information Technology Center (AITC), 1615 Woodward Street, Austin, Texas 78772. Since the data set at the AITC is not all-inclusive, i.e., narratives, signatures, etc., noted on the code sheets are not entered into this system, images of the code sheets are maintained at the Department of Veterans Affairs, Post Deployment Health Services (10P4Q), 810 Vermont Avenue, NW., Washington, DC 20420. These are electronic images of paper records, i.e., code sheets, medical records, questionnaires and correspondence.

Deputy Chief Consultant, Post Deployment Health Services (10P4Q). VA Central Office, 810 Vermont Avenue, NW., Washington, DC 20420. Telephone number (202) 266-4511 (Note: this is not a toll-free number).

Title 38, United States Code (U.S.C.) 527, 1116, 1710(e)(1)(B) and 1720E, Public Law 102-585 Section 703, and Public Law 100-687.

The records will be used for the purpose of providing information about Veterans who have had an IRR examination at a VA facility; assisting in generating hypotheses for research studies; providing management with the capability to track patient demographics, and radiogenic related diseases; and planning and delivery of health care services and associated costs. The records are used to assist in generating hypotheses for research studies. Because of the self-selected nature of the registry participants, i.e., the individuals decide themselves to be part of the registry rather than being "chosen" in a scientific manner, this group cannot be used for scientific research. However, the IRR may assist researchers by providing clues or suggestions of specific health problems that then form the basis for the design and conduct of specific scientific studies.

Veterans who may have been exposed to ionizing radiation while on active military duty and have had an IRR examination at a VA medical facility under conditions described in Title 38 United States Code (U.S.C.) 1710(e)(1)(B) and 1720E. These conditions include:

1. On-site participation in a test involving the atmospheric detonation of a nuclear device at a nuclear device testing site-the Pacific Island, e.g., Bikini, New Mexico, Nevada, etc. (whether or not the testing nation was the United States);

2. Participation in the occupation of Hiroshima or Nagasaki, Japan, from August 6, 1945, through July 1, 1946;

(a) Internment as a prisoner of war (POW) in Japan during World War II which the Secretary of VA determines resulted in an opportunity for exposure to ionizing radiation comparable to that of Veterans involved in the occupation of Hiroshima or Nagasaki, Japan;

3. Treatment with nasopharyngeal (NP) radium irradiation while in the active military, naval or air service; and

4. Participated in radiation-risk activities at the:

(a) Department of Energy gaseous diffusion plants at Paducah, KY, Portsmouth, OH, or K25 area at Oak Ridge, TN, for at least 250 days before February 1, 1992;

(b) Underground nuclear tests at Amchitka Island, AK, before January 1, 1974.

These records consist of code sheet records containing VA facility code identifier where the Veteran was examined or treated; Veteran's name; address; Social Security number; military service serial number; claim number; date of birth; telephone number; sex; report of birth defects among Veteran's children or grandchildren; dates of medical examinations; consultations; radiogenic related diseases; and name and signature of examiner/physician coordinator.

In addition, there may be medical records with information relating to the examination and/or treatment, including laboratory findings on vision, hearing, blood tests, electrocardiograms, chest x-rays, urinalysis, laboratory report displays, medical certificates to support diagnosis; progress notes; military unit assignments; questionnaires; correspondence relating to Veteran's exposure history; personal history, e.g., education, marital status, occupational history, family history, complaints/symptoms; personal medical history, habits, recreation, reproductive and family history, physical measurements; military discharge records; and VA claims for compensation.

VA patient medical records, various automated record systems providing clinical and managerial support to VA health care facilities, Veteran, family members, and records from Veterans Benefits Administration, Department of Defense, Department of the Army, Department of the Air Force, Department of the Navy and other Federal agencies.

To the extent that records contained in the system include information protected by 45 CFR parts 160 and 164, i.e., individually-identifiable health information, and 38 U.S.C. 7332; i.e., medical treatment information related to drug abuse, alcoholism or alcohol abuse, sickle cell anemia or infection with the human immunodeficiency virus, that information cannot be disclosed under a routine use unless there is also specific statutory authority in 38 U.S.C. 7332 and regulatory authority in 45 CFR parts 160 and 164 permitting disclosure.

1. The record of an individual who is covered by this system may be disclosed to a member of Congress or staff person acting for the member when the member or staff person requests the record on behalf of, and at the written request of, that individual.

2. VA may disclose information relevant to a claim of a veteran or beneficiary, such as the name, address, the basis and nature of a claim, amount of benefit payment information, medical information, and military service and active duty separation information, only at the request of the claimant to accredited service organizations, VA-approved claim agents, and attorneys acting under a declaration of representation, so that these individuals can aid claimants in the preparation, presentation, and prosecution of claims under the laws administered by VA.

3. A record containing the name(s) and address(es) of present or former members of the armed services and/or their dependents may be released from this system of records under certain circumstances:

(a) To any nonprofit organization if the release is directly connected with the conduct of programs and the utilization of benefits under Title 38, and

(b) To any criminal or civil law enforcement governmental agency or instrumentality charged under applicable law with the protection of the public health or safety if a qualified representative of such organization, agency or instrumentality has made a standing written request that such name(s) or address(es) be provided for a purpose authorized by law; provided, further, that the record(s) will not be used for any purpose other than that stated in the request and that the organization, agency or instrumentality is aware of the penalty provision of 38 U.S.C. 5701(f).

4. Disclosure may be made to NARA in records management inspections conducted under authority of Title 44 U.S.C. 2904 and 2906, or other functions authorized by laws and policies governing NARA operations and VA records management responsibilities.

5. VA may disclose information from this system to epidemiological and other research facilities approved by the Under Secretary for Health for research purposes determined to be necessary and proper, provided that the names and addresses of veterans and their dependents will not be disclosed unless those names and addresses are first provided to VA by the facilities making the request.

6. In order to conduct Federal research necessary to accomplish a statutory purpose of an agency, at the written request of the head of the agency, or designee of the head of that agency, the name(s) and address(es) of present or former personnel or the Armed Services and/or their dependents may be disclosed

(a) To a Federal department or agency or

(b) Directly to a contractor of a Federal department or agency. When a disclosure of this information is to be made directly to the contractor, VA may impose applicable conditions on the department, agency, and/or contractor to insure the appropriateness of the disclosure to the contractor.

7. Any information in this system may be disclosed to a Federal grand jury, a Federal court or a party in litigation, or a Federal agency or party to an administrative proceeding being conducted by a Federal agency, in order for VA to respond to and comply with the issuance of a Federal subpoena.

8. Any information in this system may be disclosed to a state or municipal grand jury, a state or municipal court or a party in a litigation, or to a state or municipal administrative agency functioning in a quasi-judicial capacity or a party to a proceeding being conducted by such agency, in order for VA to respond to and comply with the issuance of a state or municipal subpoena; provided, that any disclosure or claimant information made under this routine use must comply with the provisions of 38 CFR 1.511.

9. VA may disclose information that, either alone or in conjunction with other information, indicates a violation or potential violation of law, whether civil, criminal, or regulatory in nature, to a Federal, state, local, territorial, tribal, or foreign law enforcement authority or other appropriate entity charged with the responsibility of investigating or prosecuting such violation or charged with enforcing or implementing such law. The disclosure of the names and addresses of veterans and their dependents from VA records under this routine use must also comply with the provisions of 38 U.S.C. 5701. If the disclosure is in response to a request from a law enforcement entity, the request must meet the requirements for a qualifying law enforcement request under the Privacy Act, 5 U.S.C. 552a(b)(7).

10. VA may disclose information to survey teams of the Joint Commission on Accreditation of Healthcare Organizations, College of American Pathologists, American Association of Blood Banks, and similar national accreditation agencies or boards with which VA has a contract or agreement to conduct such reviews, as relevant and necessary for the purpose of program review or the seeking of accreditation or certification.

11. VA may disclose information to the DoJ, or in a proceeding before a court, adjudicative body, or other administrative body before which VA is authorized to appear, when:

(e)

VA or any component thereof;

(f)

Any VA employee in his or her official capacity;

(g)

Any VA employee in his or her official capacity where DoJ has agreed to represent the employee; or

(h)

The United States, where VA determines that litigation is likely to affect the agency or any of its components,

is a party to such proceedings or has an interest in such proceedings, and VA determines that use of such records is relevant and necessary to the proceedings, provided, however, that in each case VA determines the disclosure is compatible with the purpose for which the records were collected. If the disclosure is in response to a subpoena, summons, investigative demand, or similar legal process, the request must meet the requirements for a qualifying law enforcement request under the Privacy Act, 5 U.S.C. 552a(b)(7), or an order from a court of competent jurisdiction under 552a(b)(11).

12. Disclosure to other Federal agencies may be made to assist such agencies in preventing and detecting possible fraud or abuse by individuals in their operations and programs.

13. VA may disclose any information or records to appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that there has been a breach of the system of records; (2) VA has determined that as a result of the suspected or confirmed breach there is a risk to individuals, VA (including its information systems, programs, and operations), the Federal Government, or national security; and (3) the disclosure made to such agencies, entities, or persons is reasonably necessary to assist in connection with VA efforts to respond to the suspected or confirmed breach or to prevent, minimize, or remedy such harm.

14. VA may disclose information from this system to another Federal agency or Federal entity, when VA determines that information from this system of records is reasonably necessary to assist the recipient agency or entity in (1) responding to a suspected or confirmed breach or (2) preventing, minimizing, or remedying the risk of harm to individuals, the recipient agency or entity (including its information systems, programs, and operations), the Federal Government, or national security, resulting from a suspected or confirmed breach.

All registry data is stored electronically in the registry database.

Documents are retrieved by name of Veteran, Social Security number and service serial number.

Currently these records are maintained as a permanent record, pending approval of a new records schedule by NARA. These permanent records will transfer to NARA in 5-year blocks, until scheduled.

Access to electronic and paper records at VA Central Office is only authorized to VA personnel on a "need to know" basis. Records are maintained in manned rooms during working hours. During non-working hours, there is limited access to the building with visitor control by security personnel. Registry data maintained at the AITC can only be updated by authorized AITC personnel.

There are multiple levels of security to ensure the confidentiality of all data stored within the IRR. The registry is stored on a password protected system located in a locked room. Registry application is web-based and accessible behind the VA firewall. Access to the facility is limited by Personal Identity Verification (PIV) access, security card, metal scanners at the entrance, and security guards.

An individual who seeks access to records maintained under his or her name may write or visit the nearest VA facility or write to the Deputy Chief Consultant, Post Deployment Health Services (10P4Q), VA Central Office, 810 Vermont Avenue, NW., Washington, DC 20420.

(See Record Access Procedures above.)

An individual who wishes to determine whether a record is being maintained in this system under his or her name or other personal identifier, or wants to determine the contents of such record, should submit a written request or apply in person to the last VA facility where medical care was provided or submit a written request to the Deputy Chief Consultant, Post Deployment Health Services (10P4Q), VA Central Office, 810 Vermont Avenue, NW., Washington, DC 20420. Inquiries should include the Veteran's name, Social Security number, service serial number, and return address.

None.

Last full publication provided in 68 FR 75028.

71VA53 The Office of Inspector General Management Information System (MIS) – VA (71VA53)

None.

Department of Veterans Affairs (VA), Office of Inspector General (OIG), Office of Assistant Inspector General for Management and Administration (53), 810 Vermont Avenue NW, Washington, DC 20420.

Assistant Inspector General for Management and Administration (53), Department of Veterans Affairs, Office of Inspector General, 810 Vermont Avenue NW, Washington, DC 20420, (202) 461-4760, VAOIG.ChiefInformationOfficer@va.gov.

Inspector General Act of 1978, Public Law (P.L.) 95-452, 5 U.S.C. App., as amended through P.L. 115-254 (IG Act).

The purpose of this system of records is to compile records and information about individual OIG employees for various management and human resources objectives. Case tracking data is used to measure employee productivity. Employee contact information is maintained to allow employees to be contacted in emergency situations and includes third-party information provided by the employee as an alternate emergency contact. Training records are used to make certain the employees complete required training assignments and to maintain a record of each employee's training activities for career development and continuing professional education requirements.

The following category of individuals will be covered by the system: All personnel assigned to VA Office of Inspector General (OIG) and any third-party identified by those employees as an emergency contact.

The Management Information System contains the following categories of records: Time and Attendance, Phone Directory, Awards, Training, Travel, and Personnel (which may include personnel suitability records and preemployment inquiry records). Records (or information contained in records) may include: (1) individual's and designated third-party's emergency contact name, address and telephone contact information; (2) social security number; (3) date of birth; (4) service computation date; (5) career status; (6) assigned station; (7) job series; (8) education; (9) grade; (10) type of case; (11) work assignments; (12) travel; (13) experience; (14) training; and (15) audit, hotline, health care inspections and investigation case tracking data (e.g., case number, budgeted and actual staff days, target and completion dates, findings and results). Personnel suitability records may contain investigative information about an individual's character, conduct and behavior in the community where he or she lives or lived; arrests and convictions for violations of law; reports of interviews with the subject and with present and former supervisors; coworkers, associates, neighbors, educators, etc., reports about the qualifications of an individual for a specific position and correspondence relating to adjudication matters; reports of inquiries with law enforcement agencies, employers, educational institutions attended, and credit reporting agencies; reports of action after Office of Personnel Management (OPM) or Federal Bureau of Investigation (FBI) full field investigations: and other information developed from the above.

Pre-Employment Inquiry Records:

These records may contain information relating to an applicant's qualifications for employment in terms of character, reputation, and fitness; including letters of reference, responses to preemployment inquiries, qualifications and character information; reports of inquiries with law enforcement agencies, employers, educational institutions attended, and credit reporting agencies; and other information which may relate to the specific selection factors associated with the position sought.

Individual employees, supervisors, official personnel folder, other personnel documents, individual applications, and forms.

1. Congress: VA may disclose information from the record of an individual in response to an inquiry from the congressional office made at the request of that individual.

VA must be able to provide information about individuals to adequately respond to inquiries from Members of Congress at the request of constituents who have sought their assistance.

2. Data breach response and remedial efforts: VA may, on its own initiative, disclose information from this system to appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that the integrity or confidentiality of information in the system of records has been compromised; (2) the Department has determined that as a result of the suspected or confirmed compromise there is a risk of embarrassment or harm to the reputations of the record subjects, harm to economic or property interests, identity theft or fraud, or harm to the security, confidentiality, or integrity of this system or other systems or programs (whether maintained by the Department or another agency or entity) that rely upon the potentially compromised information; and (3) the disclosure is to agencies, entities, or persons whom VA determines are reasonably necessary to assist or carry out the Department’s efforts to respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm.

This routine use permits disclosures by the Department to respond to a suspected or confirmed data breach, including the conduct of any risk analysis or provision of credit protection services as provided in 38 U.S.C. 5724.

a. Effective Response. A federal agency’s ability to respond quickly and effectively in the event of a breach of federal data is critical to its efforts to prevent or minimize any consequent harm. An effective response necessitates disclosure of information regarding the breach to those individuals affected by it, as well as to persons and entities in a position to cooperate, either by assisting in notification to affected individuals or playing a role in preventing or minimizing harms from the breach.

b. Disclosure of Information. Often, the information to be disclosed to such persons and entities is maintained by federal agencies and is subject to the Privacy Act (5 U.S.C. § 552a). The Privacy Act prohibits the disclosure of any record in a system of records by any means of communication to any person or agency absent the written consent of the subject individual, unless the disclosure falls within one of twelve statutory exceptions. In order to ensure an agency is in the best position to respond in a timely and effective manner, in accordance with 5 U.S.C. § 552a(b)(3) of the Privacy Act, agencies should publish a routine use for appropriate systems specifically applying to the disclosure of information in connection with response and remedial efforts in the event of a data breach.

c. Data breach response and remedial efforts with another Federal agency: VA may disclose information from this system to another Federal agency or Federal entity, when VA determines that information from this system of records is reasonably necessary to assist the recipient agency or entity in (1) responding to a suspected or confirmed breach or (2) preventing, minimizing, or remedying the risk of harm to individuals, the recipient agency or entity (including its information systems, programs, and operations), the Federal Government, or national security, resulting from a suspected or confirmed breach.

3. Law Enforcement: VA may, on its own initiative, disclose information in this system, except the names and home addresses of veterans and their dependents, which is relevant to a suspected or reasonably imminent violation of law, whether civil, criminal or regulatory in nature and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, to a federal, state, local, tribal, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule or order. On its own initiative, VA may also disclose the names and addresses of veterans and their dependents to a federal agency charged with the responsibility of investigating or prosecuting civil, criminal or regulatory violations of law, or charged with enforcing or implementing the statute, regulation, rule or order issued pursuant thereto.

VA must be able to provide on its own initiative information that pertains to a violation of laws to law enforcement authorities in order for them to investigate and enforce those laws. Under 38 U.S.C. § 5701(a) and (f), VA may disclose the names and addresses of veterans and their dependents to federal entities with law enforcement responsibilities. This is distinct from the authority to disclose records in response to a qualifying request from a law enforcement entity, as authorized by Privacy Act subsection 5 U.S.C. § 552a(b)(7).

4. Litigation: VA may disclose information from this system of records to the Department of Justice (DoJ), either on VA’s initiative or in response to DoJ’s request for the information, after either VA or DoJ determines that such information is relevant to DoJ’s representation of the United States or any of its components in legal proceedings before a court or adjudicative body, provided that, in each case, the agency also determines prior to disclosure that release of the records to the DoJ is a use of the information contained in the records that is compatible with the purpose for which VA collected the records. VA, on its own initiative, may disclose records in this system of records in legal proceedings before a court or administrative body after determining that the disclosure of the records to the court or administrative body is a use of the information contained in the records that is compatible with the purpose for which VA collected the records.

To determine whether to disclose records under this routine use, VA will comply with the guidance promulgated by the Office of Management and Budget in a May 24, 1985, memorandum entitled ‘‘Privacy Act Guidance—Update," currently posted at http://www.whitehouse.gov/omb/inforeg/guidance1985.pdf.

VA must be able to provide information to DoJ in litigation where the United States or any of its components is involved or has an interest. A determination would be made in each instance that under the circumstances involved, the purpose is compatible with the purpose for which VA collected the information. This routine use is distinct from the authority to disclose records in response to a court order under subsection (b)(11) of the Privacy Act, 5 U.S.C. § 552(b)(11), or any other provision of subsection (b), in accordance with the court’s analysis in Doe v. DiGenova, 779 F.2d 74, 78-85 (D.C. Cir. 1985) and Doe v. Stephens, 851 F.2d 1457, 1465-67 (D.C. Cir. 1988).

5. Contractors: VA may disclose information from this system of records to individuals, organizations, private or public agencies, or other entities or individuals with whom VA has a contract or agreement to perform such services as VA may deem practicable for the purposes of laws administered by VA, in order for the contractor, subcontractor, public or private agency, or other entity or individual with whom VA has a contract or agreement to perform services under the contract or agreement.

This routine use includes disclosures by an individual or entity performing services for VA to any secondary entity or individual to perform an activity that is necessary for individuals, organizations, private or public agencies, or other entities or individuals with whom VA has a contract or agreement to provide the service to VA.

This routine use, which also applies to agreements that do not qualify as contracts defined by federal procurement laws and regulations, is consistent with OMB guidance in OMB Circular A-130, App. I, paragraph 5a(1)(b) that agencies promulgate routine uses to address disclosure of Privacy Act-protected information to contractors in order to perform the services contracts for the agency.

6. Equal Employment Opportunity Commission (EEOC): VA may disclose information from this system to the EEOC when requested in connection with investigations of alleged or possible discriminatory practices, examination of federal affirmative employment programs, or other functions of the Commission as authorized by law or regulation.

VA must be able to provide information to EEOC to assist it in fulfilling its duties to protect employees’ rights, as required by statute and regulation.

7. Federal Labor Relations Authority (FLRA): VA may disclose information from this system to the FLRA, including its General Counsel, information related to the establishment of jurisdiction, investigation, and resolution of allegations of unfair labor practices, or in connection with the resolution of exceptions to arbitration awards when a question of material fact is raised; for it to address matters properly before the Federal Services Impasses Panel, investigate representation petitions, and conduct or supervise representation elections.

VA must be able to provide information to FLRA to comply with the statutory mandate under which it operates.

8. Merit Systems Protection Board (MSPB): VA may disclose information from this system to the MSPB, or the Office of the Special Counsel, when requested in connection with appeals, special studies of the civil service and other merit systems, review of rules and regulations, investigation of alleged or possible prohibited personnel practices, and such other functions promulgated in 5 U.S.C. 1205 and 1206, or as authorized by law.

VA must be able to provide information to MSPB to assist it in fulfilling its duties as required by statute and regulation.

9. National Archives and Records Administration (NARA) and General Services Administration (GSA): VA may disclose information from this system to NARA and GSA in records management inspections conducted under title 44, U.S.C.

NARA is responsible for archiving old records which are no longer actively used but may be appropriate for preservation, and for the physical maintenance of the federal government’s records. VA must be able to provide the records to NARA in order to determine the proper disposition of such records.

Records and information are stored electronically in the VA OIG's new Enterprise Management System (EMS) and legacy Master Case Index (MCI) databases and servers at the OIG's office at 801 I Street NW, Washington, DC, in the office of the Information Technology Division. Backup records are stored on magnetic disc, tape, and CD-ROM and may also be retained in hard copy format in secure file folders. Information can be retrieved based on computer searches of various data elements, including, but not limited to, MCI or EMS case numbers, transaction numbers, key words, and names of individual OIG employees. Electronic data is maintained indefinitely as described above. Policy for the disposal of records as well as a retention schedule is being developed by the OIG's Office of Management and Administration, Information on awards and travel is maintained so that OIG managers have readily available relevant information about their employees in these areas.

Records are retrieved by Social Security Number, case number, work assignment, or name.

Information in the system is protected from unauthorized access through administrative, physical, and technical safeguards. Categories of records are restricted to those with an official need to know the information. Only VA OIG supervisors, for example, can access the Awards data, and only for employees within their supervisory chain. Access to data is also limited by means of features such as "read-only access," i.e., where the person with access can read but not enter or change the information in the system. Safeguards also include password protection features and cipher locks securing the physical area. Some information in the system is restricted to employees of the Human Resources Management Division.

An individual who seeks access to or wishes to contest records maintained under his or her name in this system must submit a written request to the Chief, Information Release Office (50CI). However, a majority of records in this system are exempt from the records access and contesting requirements under 5 U.S.C. 552a (j) and (k). To the extent that records in this system of records are not subject to exemption, they are subject to access and contest. A determination as to whether an exemption applies shall be made at the time a request for access or contest is received.

(See records access procedures above.)

An individual who wishes to determine whether a record is being maintained under his or her name in this system must furnish a written request to the Chief, Information Release Office (50CI), Department of Veteran Affairs, Office of Inspector General, 810 Vermont Avenue NW, Washington, DC 20420.

[See the last full Federal Register notice, 73 FR 56633, Sep. 29, 2008].

73VA10A2AHealth Professional Scholarship Program, and Visual Impairment and Orientation and Mobility Professional ScholarshipProgram--VA.

Active records will be maintained at HTM, Scholarships and Nursing Education Office, Veterans Health Administration, Department ofVeterans Affairs, 1250 Poydras Street, Suite #1000, New Orleans, LA, 70113. Complete records will be maintained only at thisaddress.

Individuals who apply for and are awarded scholarships under the provisions of the Veterans Health Administration HealthProfessional Scholarship Program (HPSP) in a field leading to an appointment under paragraph (1) or (3) of section 7401 of Title 38,and individuals who apply for and are awarded scholarships under the provisions of the Veterans Health Administration VisualImpairment and Orientation and Mobility Professional Scholarship Program (VIOMPSP) in a program of study leading to an appointment asa qualified blind rehabilitation specialist.

Records (or information contained in records) in this system may include: personal identification information related to theapplication material, to award processes, to employment, to obligated service, and to requests for waivers or suspensions ofobligated service or financial indebtedness to VA. The application for an HPSP or VIOMPSP award includes the applicant's full name,mailing and email addresses, employing facility number (if applicable), home and work telephone numbers, Social Security number, analternative person of contact, job title, current education level, degree sought, description of the academic program covered by thescholarship, name and address of the academic institution, the starting and completion dates of the employee's academic program,awards and activities. Records may include memoranda submitted by the employees, calculations for the service obligations, copies ofletters and memoranda from employees making the requests and in correspondence to employees and appropriate local program officialsdelineating the decisions on such requests. Records for applicants selected will also include the award amount, the name of theparticipant's financial institution, account number and routing number, the obligated service incurred, and the location, start, andend dates of the service obligation period.

38 U.S.C. §§ 7611-7619, 7635-7636.

These records support the HPSP and VIOMPSP. The HPSP was established by Public Law 96-330, and awarded scholarships to 3,330students between 1982 through 1995 earning baccalaureate and master's degrees in nursing and other health professions. Public Law111-163, signed on May 5, 2010, reauthorized the HPSP through December 31, 2014, and established the VIOMPSP. The records andinformation may be used for determining and documenting individual applicant eligibility for scholarship awards, selecting applicantsto receive awards, calculating the service commitments for program participants, ensuring program financial accountability,monitoring educational progress of participants, monitoring the employment status of scholarship participants during their periods ofobligated service, terminating the employee from the program (upon completion or breach), and evaluating and reporting programresults and effectiveness. The information would also be used to determine the financial liability of participants who breach theirHPSP or VIOMPSP agreement.

To the extent that records contained in the system include information protected by 45 CFR Parts 160 and 164, i.e.,individually identifiable health information, and 38 U.S.C. 7332, i.e., medical treatment information related to drugabuse, alcoholism or alcohol abuse, sickle cell anemia or infection with the human immunodeficiency virus, that information cannot bedisclosed under a routine use unless there is also specific statutory authority in 38 U.S.C. 7332 and regulatory authority in 45 CFRParts 160 and 164 permitting disclosure.

1. The record of an individual who is covered by this system may be disclosed to a member of Congress or staff person acting forthe member when the member or staff person requests the record on behalf of and at the request of that individual.

2. Any information in this system may be disclosed to a Federal, state, or local agency, upon its official request, to the extentthat it is relevant and necessary to that agency's decision on: the hiring, transfer or retention of an employee, the issuance of asecurity clearance, the letting of a contract, or the issuance or continuance of a license, grant or other benefit by that agency.

3. Any information in this system may be disclosed to a Federal, state, or local agency maintaining civil or criminal violationrecords, or other pertinent information such as prior employment history, prior Federal employment background investigations, andpersonal or educational background in order for VA to obtain information relevant to the hiring, transfer or retention of anemployee, the letting of a contract, the granting of a security clearance, or the issuance of a grant or other benefit.

4. Any information in this system may be disclosed to a Federal agency in order to determine if an applicant has an obligation forservice under another Federal program, thus rendering the applicant ineligible for a VA scholarship (38 U.S.C. 4142(a)(4)).

5. Any information in this system pertaining to individuals eligible for scholarships may be disclosed to educational institutionsin order to assist in the administration of this program.

6. Award payment information may be disclosed to the Department of Treasury to permit delivery of scholarship-related checks tostudents and to educational institutions.

7. Any information in this system, including available identifying information regarding the debtor, such as name, place of birth,and date of birth of the debtor may be disclosed under this routine use to Federal, state, or consumer reporting agencies in order toobtain current name, address, locator, and credit report in connection with any proceeding for the collection of an amount owed tothe United States by virtue of an individual's participation in the VA Health Professional Scholarship Program and Visual Impairmentand Orientation and Mobility Professional Scholarship Program.

8. Any information in this system may be disclosed to the Department of Justice (DOJ), including U.S. Attorneys, in order for VAto respond to pleadings, interrogatories, orders or inquiries from DOJ, and to supply DOJ with information in any phase of litigationor in any case or controversy involving VA.

9. Any information in this system may be disclosed to educational institutions, previous employers or individuals providingreferences to verify the authenticity of the application.

10. Records from this system of records may be disclosed to a Federal Agency or to a state or local government licensing board andto the Federation of State Medical Boards or a similar non-government entity which maintains records concerning individuals'employment histories or concerning the issuance, retention, or revocation of licenses, certifications, or registration necessary topractice an occupation, profession, or specialty, in order for the Agency to obtain information relevant to an Agency decisionconcerning the hiring, retention, or termination of an employee or to inform a Federal Agency, licensing boards, or the appropriatenongovernment entities about the health care practices of a terminated, resigned, or retired health care employee whose professionalhealth care activity so significantly failed to conform to generally accepted standards of professional medical practice as to raisereasonable concern for the health and safety of patients in the private sector or from another Federal agency. These records may alsobe disclosed as part of an ongoing computer matching program to accomplish these purposes.

11. Identifying information in this system, including name, address, Social Security number, and other information as isreasonably necessary to identify such individual, may be disclosed to the National Practitioner Data Bank at the time of hiring orclinical privileging/reprivileging of health care practitioners, and other times as deemed necessary by VA, in order for VA to obtaininformation relevant to a Department decision concerning the hiring privileging/reprivileging, retention, or termination of theapplicant or employee.

12. Relevant information from this system of records may be disclosed to the National Practitioner Data Bank or State LicensingBoard in the state(s) in which a practitioner is licensed, in which the VA facility is located, or in which an act or omissionoccurred upon which a medical malpractice claim was based when VA reports information concerning: (1) Any payment for the benefit ofa physician, dentist, or other licensed health care practitioner which was made as the result of a settlement or judgment of a claimof medical malpractice if an appropriate determination is made in accordance with agency policy that payment was related tosubstandard care, professional incompetence, or professional misconduct on the part of the individual; (2) a final decision whichrelates to possible incompetence or improper professional conduct that adversely affects the clinical privileges of a physician ordentist for a period longer than 30 days; or (3) the acceptance of the surrender of clinical privileges or any restriction of suchprivileges by a physician or dentist either while under investigation by the health care entity relating to possible incompetence orimproper professional conduct, or in return for not conducting such an investigation or proceeding. These records may also bedisclosed as part of a computer matching program to accomplish these purposes.

13. Disclosure may be made to the National Archives and Records Administration (NARA) and the General Services Administration(GSA) in records management inspections conducted under authority of Title 44 U.S.C.

14. Disclosure of relevant information may be made to individuals, organizations, private or public agencies, or other entitieswith whom VA has a contract or agreement, or where there is a subcontract to perform such services as VA may deem practicable for thepurposes of laws administered by VA, in order for the contractor or subcontractor to perform the services of the contract oragreement.

15. VA may disclose on its own initiative any information in the system, except the names and home addresses of Veterans and theirdependents, that is relevant to a suspected or reasonably imminent violation of the law whether civil, criminal, or regulatory innature and whether arising by general or program statute or by regulation, rule, or order issued pursuant thereto, to a Federal,state, local, tribal, or foreign agency charged with the responsibility of investigating or prosecuting such violation, or chargedwith enforcing or implementing the statute, regulation, rule, or order. VA may also disclose on its own initiative the names andaddresses of Veterans and their dependents to a Federal agency charged with the responsibility of investigating or prosecuting civil,criminal, or regulatory violations of law, or charged with enforcing or implementing the statute, regulation, or order issuedpursuant thereto.

16. Disclosure to other Federal agencies may be made to assist such agencies in preventing and detecting possible fraud or abuseby individuals in their operations and programs.

17. VA may, on its own initiative, disclose any information or records to appropriate agencies, entities, and persons when: (1) VAsuspects or has confirmed that the integrity or confidentiality of information in the system of records has been compromised; (2) theDepartment has determined that as a result of the suspected or confirmed compromise, there is a risk of embarrassment or harm to thereputations of the record subjects, harm to economic or property interests, identity theft or fraud, or harm to the security,confidentiality, or integrity of this system or other systems or programs (whether maintained by the Department or another agency orentity) that rely upon the potentially compromised information; and (3) the disclosure is to agencies, entities, or persons whom VAdetermines are reasonably necessary to assist or carry out the Department's efforts to respond to the suspected or confirmedcompromise and prevent, minimize, or remedy such harm. This routine use permits disclosures by the Department to respond to asuspected or confirmed data breach, including the conduct of any risk analysis or provision of credit protection services as providedin 38 U.S.C. 5724, as the terms are defined in 38 U.S.C. 5727.

Records are maintained on paper, electronic media, and computer printouts by HTM. Records stored on electronic media aremaintained on a VA-approved and managed, password protected, secure local area network (LAN) located within HTM office spaces andsafeguarded as described above.

Records are retrievable by use of the award number, or an equivalent participant account number assigned by HTM, Social Securitynumber, and the name of the individual.

Access to the basic file in HTM is restricted to authorized VA employees and vendors. Access to the office spaces where electronicmedia is maintained within HTM is further restricted to specifically authorized employees and is protected by contracted buildingsecurity services. Records (typically computer printouts) at HTM will be kept in locked files and made available only to authorizedpersonnel on a need to-know basis. During non-working hours the file is locked and the building is protected by contracted buildingsecurity services. Records stored on electronic media are maintained on a VA-approved and managed, password protected, secure LANlocated within HTM office spaces and safeguarded as described above.

Records will be maintained and disposed of in accordance with records disposition authority approved by the Archivist of theUnited States.

Director, Healthcare Talent Management (10A2A8), Veterans Health Administration, Department of Veterans Affairs, 1250 PoydrasStreet, Suite #1000, New Orleans, Louisiana 70113.

Any individual who wishes to determine whether a record is being maintained in this system under his or her name or other personalidentifier, or wants to determine the contents of such records, should submit a written request or apply in person to the Director,Healthcare Talent Management (10A2A8), Veterans Health Administration, Department of Veterans Affairs, 1250 Poydras Street, Suite#1000, New Orleans, Louisiana 70113.

Individuals seeking information regarding access to and contesting of VA records in this system may write, call, or visit theDirector, Healthcare Talent Management (10A2A8), Veterans Health Administration, Department of Veterans Affairs, 1250 Poydras Street,Suite #1000, New Orleans, Louisiana 70113. The telephone number is (504) 565-4900.

(See Record Access Procedures above.)

Information contained in the records is obtained from the individual, references given in application material, educationalinstitutions, VA medical facilities, other Federal agencies, state agencies, and consumer reporting agencies.

75VA001B

Case and Correspondence Management (CCM) -VA (75VA001B)

Unclassified

Paper records are maintained in the Office of the Executive Secretary (001B), Office of the Secretary, Department of Veterans Affairs (VA) Central Office (VACO), 810 Vermont Avenue, NW., Washington, DC 20420. Records are also maintained in VIEWS. Copies of some documents may be located in other offices throughout VACO and occasionally at field facilities, such as the Veterans Health Administration VA medical centers and Veterans Integrated Service Network offices; Veterans Benefits Administration regional offices and Area Offices; National Cemetery Administration national cemeteries and Memorial Service Network offices. Address locations for VA field facilities are listed in Appendix 1 of the biennial publication of the VA Privacy Act Issuances.

Uriel Williams, Data Manager, Office of the Executive Secretary, Office of the Secretary, Department of Veterans Affairs, 810 Vermont Avenue, NW., Washington, DC 20420, (202) 461-4869, VAExecSec@va.gov.

38 U.S.C. 501.

The purpose of this system is to permit VA to identify and respond to individuals and/or organizations who have submitted correspondence or documents to VA. The system of records also contains documents generated within VA that may contain the names, addresses and other identifying information of individuals who conduct business with VA.

Individuals who voluntarily provide personal contact information when submitting correspondence or other documents to the Department, including, but not limited to: Members of Congress and their staff, officials and representatives of other Federal agencies, State, local and tribal governments, foreign governments, and veterans service organizations; representatives of private or commercial entities; veterans and other VA beneficiaries; VA employees; and other individuals who correspond with the VA Secretary and Deputy Secretary and other VA officials.

Full name, postal address, e-mail address, phone and fax numbers of individuals corresponding with the Department, the name of the organization or individual being represented, as well as supporting documents.

Records in this system are derived from processing replies to correspondence, and other inquiries that originate from Members of Congress; other Federal agencies; State, local and tribal governments; foreign governments, veterans service organizations; representatives of private or commercial entities; veterans and their beneficiaries; VA employees; and other individuals who correspond with VA or one of its components. Records maintained include material received, background information compiled and/ or response sent.

1. Congress: To a Member of Congress or staff acting upon the Member’s behalf when the Member or staff requests the information on behalf of, and at the request of, the individual who is the subject of the record.

2. Data breach response and remediation, for VA: To appropriate agencies, entities, and persons when (1) VA suspects or has confirmed that there has been a breach of the system of records,· (2) VA has determined that as a result of the suspected or confirmed breach there is a risk of harm to individuals, VA (including its information systems, programs, and operations), the Federal Government, or national security; and (3) the disclosure made to such agencies, entities, and persons is reasonably necessary to assist in connection with VA’s efforts to respond to the suspected or confirmed breach or to prevent, minimize, or remedy such harm.

3. Data breach response and remediation, for another Federal agency: To another Federal agency or Federal entity, when VA determines that information from this system of records is reasonably necessary to assist the recipient agency or entity in (1) responding to a suspected or confirmed breach or (2) preventing, minimizing, or remedying the risk of harm to individuals, the recipient agency or entity (including its information systems, programs, and operations), the Federal Government, or national security, resulting from a suspected or confirmed breach.

4. Law Enforcement: To a Federal, state, local, territorial, tribal, or foreign law enforcement authority or other appropriate entity charged with the responsibility of investigating or prosecuting such violation or charged with enforcing or implementing such law, provided that the disclosure is limited to information that, either alone or in conjunction with other information, indicates a violation or potential violation of law, whether civil, criminal, or regulatory in nature. The disclosure of the names and addresses of veterans and their dependents from VA records under this routine use must also comply with the provisions of 38 U.S.C. 5701.

5. DoJ for Litigation or Administrative Proceeding: To the Department of Justice (DoJ), or in a proceeding before a court, adjudicative body, or other administrative body before which VA is authorized to appear, when:

a) VA or any component thereof;

b) Any VA employee in his or her official capacity;

c) Any VA employee in his or her individual capacity where DoJ has agreed to represent the employee; or

d) The United States, where VA determines that litigation is likely to affect the agency or any of its components,

is a party to such proceedings or has an interest in such proceedings, and VA determines that use of such records is relevant and necessary to the proceedings.

6. Contractors: To contractors, grantees, experts, consultants, students, and others performing or working on a contract, service, grant, cooperative agreement, or other assignment for VA, when reasonably necessary to accomplish an agency function related to the records.

7. OPM: To the Office of Personnel Management (OPM) in connection with the application or effect of civil service laws, rules, regulations, or OPM guidelines in particular situations.

8. EEOC: To the Equal Employment Opportunity Commission (EEOC) in connection with investigations of alleged or possible discriminatory practices, examination of Federal affirmative employment programs, or other functions of the Commission as authorized by law.

9. FLRA: To the Federal Labor Relations Authority (FLRA) in connection with the investigation and resolution of allegations of unfair labor practices, the resolution of exceptions to arbitration awards when a question of material fact is raised, matters before the Federal Service Impasses Panel, and the investigation of representation petitions and the conduct or supervision of representation elections.

10. MSPB: To the Merit Systems Protection Board (MSPB) in connection with appeals, special studies of the civil service and other merit systems, review of rules and regulations, investigation of alleged or possible prohibited personnel practices, and such other functions promulgated in 5 U.S.C. 1205 and 1206, or as authorized by law.

11. NARA: To the National Archives and Records Administration (NARA) in records management inspections conducted under 44 U.S.C. 2904 and 2906, or other functions authorized by laws and policies governing NARA operations and VA records management responsibilities.

Records are maintained on paper in the Office of the Executive Secretary (001B), Department of Veterans Affairs, 810 Vermont Avenue, NW., Washington, DC 20420. Records are also maintained electronically in VIEWS.

Records are retrieved using name, claim file number, social security number, date of birth, and other unique identifiers belonging to the individual to whom the information pertains.

Records in this system are retained and disposed of in accordance with the schedule approved by the Archivist of the United States, Records Schedule Number DAA-0015-2018-0002.

Hard copy records are maintained in a controlled facility, where physical entry is restricted by the use of locks, guards, and/or administrative procedures. Records are also maintained in VIEWS. Access to records is limited to those employees who require the records to perform their official duties consistent with the purpose for which the information was collected. All personnel whose official duties require access to the information are trained in the proper safeguarding and use of the information.

Individuals seeking information on the existence and content of records in this system pertaining to them should contact the system manager in writing as indicated above. A request for access to records must contain the requester’s full name, address, telephone number, be signed by the requester, and describe the records sought in sufficient detail to enable VA personnel to locate them with a reasonable amount of effort.

Individuals seeking to contest or amend records in this system pertaining to them should contact the system manager in writing as indicated above. A request to contest or amend records must state clearly and concisely what record is being contested, the reasons for contesting it, and the proposed amendment to the record.

Generalized notice is provided by the publication of this notice. For specific notice, see Record Access Procedure, above.

None

87 FR 31061 (May 20, 2022).

76VA05General Personnel Records (Title 38)-VA

Active records are maintained at the Department of Veterans Affairs (VA) Central Office, 810Vermont Avenue, NW., Washington, DC 20420; VA field facilities; VA Austin Automation Center, 1615East Woodward Street, Austin, Texas 78772; VA Shared Service Center, 3401 SW 21st Street, Topeka,Kansas 66604; and offices of contractors or subcontractors who may maintain these records. When VAdetermines that portions of these records need to be maintained at different locations or thatcopies of these records need to be maintained at more than one location, e.g., at the Shared ServiceCenter and administrative offices closer to where employees actually work, such records are coveredby this system. Inactive records are retired to the National Personnel Records Center, 111 WinnebagoStreet, St. Louis, Missouri 63118. Records not considered long-term records, but which may beretained in this system or elsewhere during employment, and which are also included in this system,may be retained for a period of time after the employee leaves service. However, such records willbe disposed of in accordance with the procedures for retention and disposal outlined below. Thephrase "long-term" record describes records that are filed on the right side of the Merged RecordsPersonnel Folder (MRPF) (Standard Form 66-C).

Note 1: It is not VA's intent to limit this system of records to those recordsphysically within the MRPF. Records may be filed in other folders located in offices other thanwhere the MRPF is located, e.g., working files that supervisors or other agency officials use thatare derived from 76VA05 may be kept in a more convenient location.

Current and former employees appointed under 38 U.S.C. 7306, 7401(1), 7401(3), and 38 U.S.C.7405 except those appointed on a fee or without compensation basis, and residents appointed under 38U.S.C. 7406 whose stipends and fringe benefits are not centrally administered under the provisionsof 38 U.S.C. 7406(c). This includes employees such as physicians, dentists, podiatrists,optometrists, nurses, nurse anesthetists, physician assistants, expanded-function dentalauxiliaries, certified respiratory therapy technicians, registered respiratory therapists, licensedphysical therapists, licensed practical or vocational nurses, occupational therapists, andpharmacists. Current and former employees appointed under 38 U.S.C. Chapter 78 to positions in theVeterans Canteen Service are covered by this system.

All categories of records may include identifying information, such as names(s), date ofbirth, home address, mailing address, Social Security number, and telephone number(s). Records inthis system are:

a. Records reflecting work experience, licensure, credentials, educational level achieved, andspecialized education or training occurring outside of Federal service.

b. Records reflecting Federal service and documenting work experience, education, training,and/or awards received while employed. Such records contain information about past and presentpositions held; grades; salaries; duty station locations; and notices of all personnel actions, suchas appointments, transfers, reassignments, details, promotions, demotions, staffing adjustments orreductions-in-force, resignations, separations, suspensions, removals, retirements, and approval ofdisability retirement applications.

c. Records relating to an Intergovernmental Personnel Act assignment or Federal-private sectorexchange program.

d. Records regarding Government-sponsored training or participation in employee developmentprograms designed to broaden an employee's work experiences or for the purposes of advancement.

e. Printouts of information from automated personnel systems, e.g., information from thePersonnel and Accounting Pay System-VA (27VA047).

f. Records reflecting enrollment or declination of enrollment in the Federal Employees' GroupLife Insurance Program and Federal Employees' Health Benefits Program as well as forms showingdesignations of beneficiary.

g. Elections to participate in the Thrift Savings Plan, Notices that Thrift Savings PlanContributions cannot be made because a financial hardship withdrawal has been issued and transcriptsof Thrift Savings Plan changes approved for use by the Federal Retirement Thrift Investment Board.

h. Records relating to designations for lump-sum leave benefits.

i. Records relating to access to classified information and other nondisclosure agreements.

j. Records related to certification of outside professional activities prior to enactment of theVeterans Health Care Eligibility Reform Act of 1996, Pub. L. 104-262, dated October 9, 1996.

38 U.S.C. 501(a), 7304, 7406(c)(1), and 7802.

The personnel records in these files are the official repository of the records, reports ofpersonnel actions and the documents and papers associated with these actions. The personnel actionreports and other documents give legal force and effect to personnel transactions and establishemployee rights and benefits under pertinent laws and regulations governing Federal employment. Theyprovide the basic source of factual data about a person's Federal employment while in the serviceand after his or her separation. Records in this system have various uses, including screeningqualifications of employees; determining status, eligibility, and rights and benefits underpertinent laws and regulations governing Federal employment; computing length of service; and otherinformation needed to provide personnel services.

1. To disclose information to Government training facilities (Federal, State, and local) andto non-Government training facilities (private vendors of training courses or programs, privateschools, etc.) for training purposes.

2. To disclose information to educational institutions about the appointment of their recentgraduates to VA positions. These disclosures are made to enhance recruiting relationships between VAand these institutions.

3. To provide college and university officials with information about students who are working atVA to receive academic credit for the experience.

4. To disclose to the following agencies information needed to adjudicate retirement, insuranceor health benefits claims: Department of Labor, Social Security Administration, Department ofDefense, Federal agencies having special civilian employee retirement programs, and state, county,municipal, or other publicly recognized charitable or income security administration agencies (e.g.,State unemployment compensation agencies), when necessary to adjudicate a claim under theretirement, insurance or health benefits programs of the Office of Personnel Management or an agencycited above. Information may also be disclosed to agencies to conduct an analytical study or auditof benefits being paid under such programs.

5. To disclose to the Office of Federal Employees' Group Life Insurance information necessary toverify election, declination, or waiver of regular and/or optional life insurance coverage oreligibility for payment of a claim for life insurance.

6. To disclose to health insurance carriers contracting with the Office of Personnel Managementto provide a health benefits plan under the Federal Health Benefits Program, information necessaryto identify enrollment in a plan, to verify eligibility for payment of a claim for health benefits,or to carry out the coordination or audit of benefits provisions of such contracts.

7. To disclose information to a Federal, State, or local agency for determination of anindividual's entitlement to benefits in connection with Federal Housing Administration programs.

8. To disclose relevant information to third parties considering VA employees for awards orrecognition and to publicize information about such awards or recognition. This may includedisclosures to public and private organizations, including news media, which grant or publicizeemployee awards or honors.

9. To disclose information about incentive awards and other awards or honors granted by VA. Thismay include disclosure to public and private organizations, including news media, which publicizesuch recognition.

10. To disclose the information listed in 5 U.S.C. 7114(b)(4) to officials of labor organizationsrecognized under 5 U.S.C. Chapter 71 when relevant and necessary to their duties of exclusiverepresentation concerning personnel policies, practices, and matters affecting working conditions.

11. VA may, on its own initiative, disclose relevant information to a Federal agency (includingOffices of the Inspector General), State, or local agency responsible for investigating,prosecuting, enforcing, or implementing a statute, rule, regulation if there is reason to believethat a violation may have occurred. This routine use does not authorize disclosures in response torequests for information for civil or criminal law enforcement activity purposes, nor does itauthorize disclosure of information in response to court orders. Such requests must meet therequirements of 5 U.S.C. 552a(b)(7) or (b)(11), as applicable.

12. To disclose pertinent information to any source when necessary to obtain information relevantto a conflict-of-interest investigation or determination.

13. To disclose information to any source from which additional information is requested (to theextent necessary to identify the individual, inform the source of the purposes(s) of the request,and to identify the type of information requested), when necessary to obtain information relevant toan agency decision concerning the hiring or retention of an employee, the issuance of a securityclearance, the conducting of a security or suitability investigation of an individual, the lettingof a contract, or the issuance of a license, grant, or other benefit.

14. To disclose to an agency in the executive, legislative, or judicial branch, or the Districtof Columbia's Government in response to its request, or at the initiation of VA, information inconnection with the hiring of an employee, the issuance of a security clearance, the conducting of asecurity or suitability investigation of an individual, the letting of a contract, the issuance of alicense, grant or other benefit by the requesting agency, or the lawful statutory or administrativepurpose of the agency to the extent that the information is relevant and necessary to the requestingagency's decision.

15. To disclose relevant information to Federal and non-Federal agencies (i.e., State or localgovernments), and private sector organizations, boards, bureaus, or commissions (e.g., the JointCommission on Accreditation of Healthcare Organizations) when such disclosures are required toobtain accreditation or other approval ratings.

16. To disclose information to the Office of Management and Budget at any stage in thelegislative coordination and clearance process in connection with private relief legislation as setforth in OMB Circular No. A-19.

17. To provide information to a congressional office from the records of an individual inresponse to an inquiry from the congressional office made at the request of the individual.

18. VA may, on its own initiative, disclose information to another Federal agency, court, orparty in litigation before a court or other administrative proceeding conducted by a Federal agency,if VA is a party to the proceeding and VA needs to disclose such information to protect itsinterests.

19. To disclose information to the National Archives and Records Administration (NARA) forrecords management inspections conducted under authority of 44 U.S.C. 2904 and 2906.

20. To disclose to persons engaged in research and survey projects information necessary tolocate individuals for personnel research or survey response, and to produce summary descriptivestatistics and analytical studies in support of the function for which the records are collected andmaintained, or for related workforce studies. While published statistics and studies do not containindividual identifiers, in some instances, the selection of elements of data included in the studymay be structured in such a way as to make the data individually identifiable by inference.

21. To provide an official of another Federal agency information needed in the performance ofofficial duties related to reconciling or reconstructing data files in support of the functions forwhich the records were collected and maintained.

22. When an individual to whom records pertain is mentally incompetent or under other legaldisability, information in the individual's records may be disclosed to any person or entityresponsible for managing the individual finances to the extent necessary to ensure payment ofbenefits to which the individual is entitled.

23. To disclose to the Department of Defense specific civil service employment informationrequired under law on individuals identified as members of the Ready Reserve, to ensure continuousmobilization readiness of Ready Reserve units and members, and to identify characteristics of civilservice retirees for national mobilization purposes.

24. To disclose information to officials of the Department of Defense, National Oceanic andAtmospheric Administration, U.S. Public Health Service, and the U.S. Coast Guard needed to effectany adjustments in retired or retainer pay required by the dual compensation provisions of 5 U.S.C.5532.

25. To disclose information to officials of the Merit Systems Protection Board, or the Office ofthe Special Counsel, when requested in connection with appeals, special studies of the civil serviceand other merit systems, review of rules and regulations, investigation of alleged or possibleprohibited personnel practices, and such other functions, promulgated in 5 U.S.C. 1205 and 1206, oras may be authorized by law.

26. To disclose information to the Equal Employment Opportunity Commission when requested inconnection with investigations of alleged or possible discriminatory practices, examination ofFederal affirmative employment programs, or for other functions of the Commission as authorized bylaw or regulation.

27. To disclose to the Federal Labor Relations Authority (including its General Counsel)information related to the establishment of jurisdiction, the investigation and resolution ofallegations of unfair labor practices, or information in connection with the resolution ofexceptions to arbitration awards when a question of material fact is raised; to disclose informationin matters properly before the Federal Services Impasses Panel, and to investigate representationpetitions and conduct or supervise representation elections.

28. To disclose to prospective non-Federal employers, the following information about aspecifically identified current or former employee: Tenure of employment; civil service status;length of service in VA and the Government; and when separated, the date and nature of action asshown on the Notification of Personnel Action-Standard Form 50 (or authorized exception).

29. Records from this system of records may be disclosed to a Federal, State, or local governmentagency or licensing board and/or to the Federation of State Medical Boards or a similar non-government entity. These entities maintain records concerning an individual's employment or practicehistories or concerning the issuance, retention or revocation of licenses or registration necessaryto practice an occupation, profession or specialty. Disclosures may be made for the Agency to obtaininformation determined relevant to an Agency's decision concerning the hiring, retention, ortermination of an employee. Disclosures may also be made to inform licensing boards or theappropriate non-governmental entities about the health care practices of a terminated, resigned, orretired health care employee whose professional health care activity so significantly failed toconform to generally accepted standards of professional practice as to raise reasonable concern forthe health and safety of patients.

30. To disclose relevant information to the Department of Justice and United States Attorneys indefense or prosecution of litigation involving the United States and to Federal agencies upon theirrequest in connection with review of administrative tort claims filed under the Federal Tort ClaimsAct, 28 U.S.C. 2672.

31. To disclose hiring, performance, or other personnel-related information to any facility withwhich there is, or there is proposed to be, an affiliation, sharing agreement, contract, or similararrangement, for purposes of establishing, maintaining, or expanding any such relationship.

32. Identifying information in this system, including name, address, Social Security number, andother information as is reasonably necessary to identify such individual, may be disclosed to theNational Practitioner Data Bank at the time of hiring and/or clinical privileging/reprivileging ofhealth care practitioners, and other times as deemed necessary by VA, in order for VA to obtaininformation relevant to a Department decision concerning the hiring, privileging/reprivileging,retention, or termination of the applicant or employee.

33. Relevant information from this system of records may be disclosed to the NationalPractitioner Data Bank or to a State or local government licensing board which maintains recordsconcerning the issuance, retention, or revocation of licenses, certifications, or registrationsnecessary to practice an occupation, profession or specialty when under the following circumstances,through peer review process that is undertaken pursuant to VA policy, negligence, professionalincompetence, responsibility for improper care, and/or professional misconduct has been assigned toa physician or licensed or certified health care practitioner: (1) On any payment in settlement (orpartial settlement of, or in satisfaction of a judgement) in a medical malpractice action or claim;or, (2) on any final decision that adversely affects the clinical privileges of a physician orpractitioner for a period of more than 30 days.

34. Relevant information from this system of records concerning the departure of a former VAemployee, who is subject to garnishment pursuant to a legal process as defined in 5 U.S.C. 5520a, aswell as the name and address of the designated agent for the new employing agency or the name andaddress of any new private employer, may be disclosed to the garnishing party (garnisher).Information from this system of records may be disclosed in response to legal processes, includinginterrogatories, served on the agency in connection with garnishment proceedings against current orformer VA employees under 5 U.S.C. 5520a.

35. To disclose information to contractors, subcontractors, grantees, or others performing orworking on a contract, grant or cooperative agreement for the Federal government, provideddisclosure is in the interest of the Government and the information to be disclosed is relevant andnecessary for accomplishing the intended uses of the information and necessary to perform servicesunder the contract, grant or cooperative agreement.

36. To disclose to a spouse or dependent child (or court-appointed guardian thereof) of a VAemployee enrolled in the Federal Employees Health Benefits Program, upon request, whether theemployee has changed from a self-and-family to a self-only health benefits enrollment.

37. To disclose to the Federal Retirement Thrift Investment Board information concerning anemployee's election to participate in the Thrift Savings Plan, the employee's ineligibility to makecontributions to the Thrift Savings Plan because a financial hardship in-service withdrawal has beenissued, or information from a transcript of thrift savings plan changes that has been approved bythe Federal Retirement Thrift Investment Board.

38. Information from this system of records will be disclosed to the Healthcare Integrity andProtection Data Base as required by section 1122E of the Social Security Act (as added by Sec.221(a) of Pub. L. 104-191) and the associated implementing regulations issued by theDepartment of Health and Human Services, 45 CFR Part 61. For example, VA is required to reportadjudicated adverse personnel actions based on acts or omissions that either affected or could haveaffected the delivery of health care services.

39. VA may disclose information from this system of records to a court, administrative entity, orcustodial parent of a child in order to provide documentation of payroll deductions for childhealthcare insurance carriers in order to enroll employees and their children in healthcareinsurance plans in accordance with Public Law 106-394.

Storage:

These records may be maintained in file folders, on lists and forms, on microfilm ormicrofiche, and in computer processable storage media.

These records may be retrieved using various combinations of name, birth date, SocialSecurity number, or identification number of the individual on whom they are maintained.

Access to areas where these records are maintained is restricted to VA employees,contractors, or subcontractors on a "need to know" basis; strict control measures are enforced toensure that disclosure to these individuals is also based on this same principle. File areas arelocked after normal duty hours and are protected from outside access by the Federal ProtectiveService or other types of alarm systems.

Access to the VA Austin Automation Center and VA Shared Service Center are restricted toauthorized VA employees and authorized representatives of vendors. Access to computer rooms withinthese facilities is further restricted to especially authorized VA personnel and vendor personnel.

Access to computerized records is limited through the use of access codes and entry logs.Additional protection is provided by electronic locking devices, alarm systems, and guard services.

Electronic data is made available to VA field facilities via VA's Intranet. Strict controlmeasures are enforced to ensure that disclosure is limited to the individual on whom the record isbeing maintained or on a "need to know" basis. Security devices (e.g. passwords, firewalls) are usedto control access by VA users to Internet services, and to shield VA networks and systems fromoutside the firewall.

The Merged Personnel Records Folder (MPRF) is maintained for the period of the employee'sservice in VA and is then transferred to the National Personnel Records Center (NPRC) for storage,or, as appropriate, to the next employing Federal agency. Other records are either retained at VAfor various lengths of time in accordance with the National Archives and Records Administrationrecords schedules or destroyed when they have served their purpose or the employee leaves VA.

a. VA maintains the MPRF as long as VA employs the individual. Within 90 days after theindividual separates from VA's employment, the MPRF is sent to the NPRC for long-term storage. TheMPRF of a retired employee or an employee who dies in service is sent to the Records Center within120 days of the retirement or death.

b. Records in this system must be maintained and disposed of in accordance with General RecordsSchedule 1, and VA Records Control Schedule 10-1, the Office of Personnel Management Guide toFederal Recordkeeping, and the Memorandum of Understanding concerning this subject between VA, theOffice of Personnel Management, and the National Archives and Records Administration.

Deputy Assistant Secretary for Human Resources Management (05), Department of VeteransAffairs, 810 Vermont Avenue, NW, Washington, DC 20420.

Individuals wishing to inquire whether this system of records contains information aboutthem should contact the appropriate office as follows:

a. Federal employees should contact the responsible official (as designated by their agency)regarding records in this system.

b. Former Federal employees should contact the National Personnel Records Center (Civilian), 111Winnebago Street, St. Louis, Missouri 63118, regarding the records in this system. Individuals mustfurnish the following information so their records can be located and identified: full name(s), dateof birth, Social Security number, last employing agency (including duty station, when applicable),and approximate dates of employment. All requests must be signed.

(See Notification Procedure.)

Current and former VA employees wishing to request amendment of their records should contactthe Director, Department of Veterans Affairs Shared Service Center (00), 3401 SW 21st Street,Topeka, Kansas 66604. Individuals must furnish the following information for their records to belocated and identified: Full name(s), date of birth, Social Security number, and signature. Tofacilitate identification of records, former employees must also provide the name of their lastDepartment of Veterans Affairs facility and approximate dates of employment.

Information in this system of records is provided by the individual employee, examiningphysicians, educational institutions, VA officials, and other individuals or entities; e.g., jobreferences and supporting statements; testimony of witnesses; and correspondence from organizationsor persons, e.g., licensing boards.

77VA10QHealth Care Provider Credentialing and Privileging Records--VA.

Records are maintained at each Department of Veterans Affairs (VA) health care facility. Address locations for VA facilities are listed in VA Appendix 1 biennial publication of VA system of records. In addition, information from these records or copies of records may be maintained at the Department of Veterans Affairs, 810 Vermont Avenue, NW., Washington, DC 20420 and/or Veterans Integrated Service Network (VISN) Offices. Records for those health care providers who are contractors in a VA health care facility, or to VA for the delivery of health care to veterans and are credentialed by the contractor in accordance with Veterans Health Administration (VHA) policy, where credentialing information is received by VHA facilities, it will be maintained in accordance with this notice and VHA policy. Electronic copies of records may be maintained by VHA Office of Quality, Safety and Value (OQSV), a component thereof, or a contractor or subcontractor of VHA/OQSVOQP. Back-up copies of the electronic data warehouse are maintained at off-site locations.

The records include information concerning health care providers currently or formerly employed or otherwise utilized by VHA and individuals who apply to VHA for employment and are considered for employment or appointment as health care providers. These records will include information concerning individuals who through a contractual or other agreement may be, or are, providing health care to VA patients. This may include, but is not limited to, audiologists, dentists, dietitians, expanded-function dental auxiliaries, licensed practical or vocational nurses, nuclear medicine technologists, nurse anesthetists, nurse practitioners, registered nurses, occupational therapists, optometrists, clinical pharmacists, licensed physical therapists, registered kinesiotherapists, physician assistants, physicians, podiatrists, psychologists, registered respiratory therapists, certified respiratory therapy technicians, diagnostic and therapeutic radiology technologists, social workers, and speech pathologists.

The records in the system consist of

information related to:

(1) The credentialing (the review and verification of an individual's qualifications for employment or utilization, which includes licensure, registration or certification, professional education and training, employment history, experience, appraisals of past performance, health status, etc.) of applicants who are considered for employment and/or appointment, for providing health services under a contract or other agreement, and/or for appointment to the professional staff at a VHA health care facility.

(2) The privileging (the process of reviewing and granting or denying a provider's request for clinical privileges to provide medical or other patient care services, within well-defined limits, which are based on an individual's professional license, registration or certification, experience, training, competence, health status, ability, and clinical judgment) health care providers who are permitted by law and by the medical facility to provide patient care independently and individuals whose duties and responsibilities are determined to be beyond the normal scope of activities for their profession;

(3) The periodic reappraisal of health care providers' professional credentials and the reevaluation of the clinical competence of providers who have been granted clinical privileges; and/or

(4) Records generated as part or result of accessing and reporting to the National Practitioner Data Bank (NPDB), the Health Integrity and Protection Data Bank, and the Federation of State Medical Boards (FSMB).

The records may include individually identifiable information (e.g., name, date of birth, gender, Social Security number, national provider number and associated taxonomy codes, and/or other personal identification number), address information (e.g., home and/or mailing address, home telephone number, e-mail address, facsimile number), biometric data, information related to education and training (e.g., name of medical or professional school attended and date of graduation, name of training program, type of training, dates attended, and date of completion). The records may also include information related to: the individual's license, registration or certification by a State licensing board and/or national certifying body (e.g., number, expiration date, name and address of issuing office, status including any actions taken by the issuing office or any disciplinary board to include previous or current restrictions, suspensions, limitations, or revocations); citizenship; honors and awards; type of appointment or utilization; service/product line; professional society membership; professional performance, experience, and judgment (e.g., documents reflecting work experience, appraisals of past and current performance and potential); educational qualifications (e.g., name and address of institution, level achieved, transcript, information related to continuing education); Drug Enforcement Administration and/or State controlled dangerous substance certification (e.g., current status, any revocations, suspensions, limitations, restrictions); information about mental and physical status; evaluation of clinical and/or technical skills; involvement in any administrative, professional or judicial proceedings, whether involving VA or not, in which professional malpractice on the individual's part is or was alleged; any actions, whether involving VA or not, which result in the limitation, reduction, revocation, or acceptance of surrender or restriction of the individual's clinical privileges; and, clinical performance information that is collected and used to support a determination of an individual's request for clinical privileges. Some information that is included in the record may be duplicated in an employee's official personnel folder.

Title 38 U.S.C. section 501(a)

and section 7304(a)(2).

The information may be used for: Verifying the individual's credentials and qualifications for employment or utilization, appointment to the professional staff, and/or clinical privileges; advising prospective health care entity employers, health care professional licensing or monitoring bodies, the NPDB, or similar entities or activities of individuals covered by this system; accreditation of a facility by an entity such as the Joint Commission; audits, reviews and investigations conducted by staff of the health care facility, the Veterans Integrated Service Network (VISN) Directors and Division Offices, VA Central Office, VHA program offices, and the VA Office of Inspector General; law enforcement investigations; quality assurance audits, reviews and investigations; personnel management and evaluations; employee ratings and performance evaluations; and, employee disciplinary or other adverse action, including discharge. The records and information may be used for statistical analysis, to produce various management reports, evaluate services, collection, distribution and utilization of resources, and provide clinical and administrative support to patient medical care.

1. A record from this system of records may be disclosed to any source from which additional information is requested (to the extent necessary to identify the individual, inform the source of the purpose(s) of the request, and to identify the type of information requested), when necessary to obtain information relevant to a Department decision concerning the hiring or retention of an employee, the issuance or reappraisal of clinical privileges, the issuance of a security clearance, the conducting of a security or suitability investigation of an individual, the letting of a contract, the issuance of a license, grant, or other benefits; or in response to scarce or emergency needs of the Department or other entities when specific skills are required.

2. A record from this system of records may be disclosed to an agency in the executive, legislative, or judicial branch, or the District of Columbia's Government in response to its request, or at the initiation of VA, information in connection with the hiring of an employee, appointment to the professional staff, the issuance of a security clearance, the conducting of a security or suitability investigation of an individual, the letting of a contract, the issuance of a license, grant, or other benefit by the agency, or the lawful statutory or administrative purpose of the agency to the extent that the information is relevant and necessary to the requesting agency's decision; or at the initiative of VA, to the extent the information is relevant and necessary to an investigative purpose of the agency.

3. Disclosure may be made to a Congressional office from the record or an individual in response to an inquiry from the Congressional office made at the request of that individual.

4. Disclosure may be made to NARA (National Archives and Records Administration) in records management inspections conducted under authority of title 44 United States Code.

5. Information from this system of records may be disclosed to a Federal agency or to a State or local government licensing board and/or to the Federation of State Medical Boards or a similar non-government entity which maintains records concerning individuals' employment histories or concerning the issuance, retention or revocation of licenses, certifications, or registration necessary to practice an occupation, profession or specialty, in order for the Department to obtain information relevant to a Department decision concerning the hiring, utilization, appointment, retention or termination of individuals covered by this system or to inform a Federal agency or licensing boards or the appropriate non-government entities about the health care practices of a currently employed, appointed, otherwise utilized, terminated, resigned, or retired health care employee or other individuals covered by this system whose professional health care activity so significantly failed to meet generally accepted standards of clinical practice as to raise reasonable concern for the safety of patients. These records may also be disclosed as part of an ongoing computer-matching program to accomplish these purposes.

6. Information may be disclosed to non-Federal sector (i.e., State, or local governments) agencies, academic affiliates, organizations, boards, bureaus, or commissions (e.g., the Joint Commission). Such disclosures may be made only when: (1) The records are properly constituted in accordance with VA requirements; (2) the records are accurate, relevant, timely, and complete; and (3) the disclosure is in the best interest of the Government (e.g., to obtain accreditation or other approval rating). When cooperation with the non-Federal sector entity, through the exchange of individual records, directly benefits VA's completion of its mission, enhances personnel management functions, or increases the public confidence in VA's or the Federal Government's role in the community, then the Government's best interests are served. Further, only such information that is clearly relevant and necessary for accomplishing the intended uses of the information as certified by the receiving entity is to be furnished.

7. Information may be disclosed to a State or national certifying body which has the authority to make decisions concerning the issuance, retention or revocation of licenses, certifications or registrations required to practice a health care profession, when requested in writing by an investigator or supervisory official of the licensing entity or national certifying body for the purpose of making a decision concerning the issuance, retention or revocation of the license, certification or registration of a named health care professional.

8. VA may disclose information in this system of records to the Department of Justice (DoJ), either on VA's initiative or in response to DoJ's request for the information, after either VA or DoJ determines that such information is relevant to DoJ's representation of the United States or any of its components in legal proceedings before a court or adjudicative body, provided that, in each case, the agency also determines prior to disclosure that disclosure of the records to the Department of Justice is a use of the information contained in the records that is compatible with the purpose for which VA collected the records. VA, on its own initiative, may disclose records in this system of records in legal proceedings before a court or administrative body after determining that the disclosure of the records to the court or administrative body is a use of the information contained in the records that is compatible with the purpose for which VA collected the records.

9. Hiring, appointment, performance, or other personnel credentialing related information may be disclosed to any facility or agent with which there is, or there is proposed to be, an affiliation, sharing agreement, partnership, contract, or similar arrangement, where required for establishing, maintaining, or expanding any such relationship.

10. Information concerning a health care provider's professional qualifications and clinical privileges may be disclosed to a VA patient, or the representative or guardian of a patient who due to physical or mental incapacity lacks sufficient understanding and/or legal capacity to make decisions concerning his/her medical care, who is receiving or contemplating receiving medical or other patient care services from the provider when the information is needed by the patient or the patient's representative or guardian in order to make a decision related to the initiation of treatment, continuation or discontinuation of treatment, or receiving a specific treatment that is proposed or planned by the provider. Disclosure will be limited to information concerning the health care provider's professional qualifications (professional education, training and current licensure/certification status), professional employment history, and current clinical privileges.

11. VA may disclose on its own initiative any information in this system, except the names and home addresses of veterans and their dependents, which is relevant to a suspected or reasonably imminent violation of law, whether civil, criminal or regulatory in nature and whether arising by general or program statute or by regulation, rule or order issued pursuant thereto, to a State, local or foreign agency charged with the responsibility of investigating or prosecuting such violation, or charged with enforcing or implementing the statute, regulation, rule or order. On its own initiative, VA may also disclose the names and addresses of veterans and their dependents to a Federal agency charged with the responsibility of investigating or prosecuting civil, criminal or regulatory violations of law, or charged with enforcing or implementing the statute, regulation, rule or order issued pursuant thereto.

12. To disclose to the Federal Labor Relations Authority (including its General Counsel) information related to the establishment of jurisdiction, the investigation and resolution of allegations of unfair labor practices, or information in connection with the resolution of exceptions to arbitration awards when a question of material fact is raised; to disclose information in matters properly before the Federal Service Impasses Panel, and to investigate representation